Wrong items were picked for collection. But assistant in the shop were very helpful and got the correct items brought from store. I was only expecting to take a few minutes to collect order but obviou... Vis mer
Selskapet har svart
Beliggenhet
Bytt filialUnit 1, Cuckoo Bridge Retail Park, Glasgow Road, DG2 9BF Dumfries, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I recently bought a garden shed from you. There were a few problems, due to my queries over confusing pricing, and delivery. Consequently the business took quite some time. However, the staff member,... Vis mer
Customer service was not good. I was in to buy a gas barbecue which I tried to lift by myself but was unable to. Asked for assistance but non wad available according to staff member. I then suggested... Vis mer
Selskapet har svart
The lady (Molly) who helped me with my click and collect order was very patient and kind. I was struggling with my phone to see the order and she went out of her way to sort it. Excellent customer ser... Vis mer
Informasjon om virksomheten
Om Homebase - Dumfries
Skrevet av virksomheten
Homebase
Skrevet av virksomheten
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktopplysninger
Unit 1, Cuckoo Bridge Retail Park, Glasgow Road, DG2 9BF, Dumfries, Storbritannia
- 0345 640 7175
4,7
Enestående
122 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 46 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
“Outstanding Customer Service”
“Outstanding Customer Service”
I live in West Sussex, but the Dumfries Homebase had a product I needed and Thanks to the Manager Ken and Antonia my product is on its way to me 😁 Thank You 🙏🏾 so much Homebase Dumfries, you went above and beyond with your Customer Service and if I am ever in Scotland I will come in and Thank You personally 😊
Warm Wishes Maddy
19. februar 2024
Anmeldelse skrevet uten oppfordring
Staff member was very nice and efficient
11. februar 2024
Anmeldelse skrevet uten oppfordring
All as ordered
11. februar 2024
Anmeldelse skrevet uten oppfordring
Excellent Click and Collect service at Dumfries
I made the use of the click and collect service for the first time.
Received an acknowledgement that the two items were ready to collect within a few minutes of placing the order via text.
Excellent, friendly service when I went into the Dumfries shop to collect the paint.
9. februar 2024
Anmeldelse skrevet uten oppfordring
Click and Collect recommended.
We needed various items from Homebase. Normally we’d just pop in and have a browse, but we were short of time so decided to use their click and collect service. Super easy - a text to let us know everything was ready and no time at all when we went to collect. Super friendly staff member as well. Perfect,
4. februar 2024
Anmeldelse skrevet uten oppfordring
Online order pick-up
Quick and easy, staff were helpful and friendly.
24. januar 2024
Anmeldelse skrevet uten oppfordring
Lovely staff most helpful
10. januar 2024
Quick and easy click and collect.
Quick and easy click and collect.
Product great.
13. januar 2024
Anmeldelse skrevet uten oppfordring
Dumfries staff were very helpful
Dumfries staff were very helpful. Helped me with a very large, heavy item. I never would’ve been able to get it to the car or into the car without their help.
8. januar 2024
Anmeldelse skrevet uten oppfordring
Easy to view and helpful staff
5. januar 2024
Click and collect service..
Ease of availability .... 1 hour on click & collect. Item was waiting when I arrived. Customer service lady was so pleasant and helpful,
Five stars all round..
18. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Homebase - Dumfries
Hi Alison,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
No hassle click & collect
Lights up,looking good.Great bargain at half price.
16. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Homebase - Dumfries
Hi Tricia,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Ordered insulation by click and collect…
Ordered insulation by click and collect service, paid online, husband picked it up, all ready and waiting no hassle, now up in the loft!
3. desember 2023
Svar fra Homebase - Dumfries
Hi Patricia,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Had all items that were ordered and was…
Had all items that were ordered and was kept informed on everything
2. desember 2023
Svar fra Homebase - Dumfries
Hi MARGARET,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Svar fra Homebase - Dumfries
Hi June,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Friendly helpful staff.
5. desember 2023
Svar fra Homebase - Dumfries
Hi Mrs,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Good service is the only reason I have…
Good service is the only reason I have given any stars ...extremely poor product but I had already used it and needed it so couldn't return it. Xmas tree stand..very poor .far too narrow to fit most tree trunks and wouldn't keep any straight.
3. desember 2023
Svar fra Homebase - Dumfries
Hello Julie,
Thank you for your review, we're sorry you were disappointed by our product.
Team Homebase
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