House of bespoke Furniture Anmeldelser 

227
•
TrustScore 4.5 av 5

4,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

We ordered a sofa, was a bit worried as you pay before delivery. But I couldn't be happier. The quality is great so comfortable and looks fantastic. The delivery man was efficient and polite.

Vurdert til 5 av 5 stjerner

I’m so pleased with my cuddle chair, it’s incredibly comfortable, looks beautiful and fits perfectly in my bay window. It arrived already set up, the delivery driver was lovely and even took the packa... Vis mer

Vurdert til 5 av 5 stjerner

Wonderful service, I ordered the Washington step bed a few weeks ago the bed arrived today and I’m really happy with the bed, great quality and the service was great, very responsive, assembly team ve... Vis mer

Vurdert til 5 av 5 stjerner

I have previously purchased a couple of pieces furniture from HOB last year and I returned for a new U shape sofa, they offered a completely bespoke design and have been so helpful, like they were... Vis mer

Informasjon om virksomheten

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Skrevet av virksomheten

We have the very best of cinema sofas, U shape sofas TV beds, luxury four poster beds and luxury beds on display. Nationwide delivery available Bespoke made to measure services available Interior design services available


Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

227 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 42 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,5

Alle anmeldelser

(227)

71 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

I recently purchased a new bed and…

I recently purchased a new bed and bedroom furniture from this company, and I couldn’t be more delighted with the entire experience. The quality of the furniture is absolutely fabulous — beautifully made, sturdy, and exactly what I was hoping for. The bed is incredibly comfortable and has completely transformed my bedroom.

The delivery service was just as impressive. It was prompt, efficient, and handled with great care, making the whole process smooth and stress-free from start to finish.

I would absolutely recommend this company to anyone looking for high-quality furniture and excellent service. I will certainly be using them again many times over!

30. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

PLEASE PLEASE IGNORE THE GOOD REVIEWS !

I really wanted to ignore the small amount of bad reviews this company had , but they were right ! Sofa arrived eventually after myself contacting them regards to progress.
I politely asked if it could be delivered on a certain day due to starting a new job.
This is where I started to get rude, abhorrent replies , saying they will charge storage and they aren’t a storage unit and read the terms ( which i did and it states will do their best to accomadate ! That’s a joke ) and delivery states mon-sat .
I was constantly fobbed off with them saying we will check with couriers . a day was set and lo and behold it didn’t turn up . so I did a charge back after numerous rude messages saying that politeness will get me further and I’m not their only customer and we log everything when we have customers like you !! at one point then said ok we will put your order on hold and deal with the bank. Then they said couriers will deliver and your priority ! it was like some kind of ridiculous joke! I even made a comment about the bad reviews and got LOL back !!
I had never been rude until they started to mess me about and then I was a little curt .
I tried to call 6 times and no one answered .
The messages were shocking and clearly from different people , as I would get one polite one and then rude shocking ones ! I was gobsmacked ! They are a disgusting company to deal with and the sofa isn’t great or bespoke !! PLEASE AVOID ! I never complain but these people are horrible !

8. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra House of bespoke Furniture

We are genuinely sorry to read that you feel unhappy with your experience, however a number of statements in this review are inaccurate and we would like to clarify the timeline.

Your sofa was completed and ready on 15th January, and at that point we advised you that delivery would be arranged within the following few days. After this, you requested that we hold the sofa and deliver during the week commencing 2nd February due to your new job. Unfortunately, storage requests must be agreed prior to ordering, as stated in our terms, because once items move to our courier’s depot storage charges can apply. Despite this, we did make efforts to accommodate your request and offered several alternative delivery options while confirming we were happy to work around your working day where possible.

We also advised that delivery specifically on 2nd February was not available in your area, and multiple alternative dates were offered. Several of these slots were declined. A Saturday delivery on 31st January was then agreed; however this was cancelled by the independent delivery company — something we apologised for repeatedly at the time.

Following this, the tone of communication unfortunately changed and we received messages accusing us of scamming despite us providing videos and photographs of your bespoke sofa prior to dispatch. You then initiated a chargeback while the order was still in progress.

For clarity, the sofa was delivered, and we hold full delivery photographs and videos as confirmation. We will of course provide this review as evidence to the bank too as part of the chargeback process as you have clearly provided false information to the bank regarding non delivery and to-date 7 days after your delivery you still advising your bank of NON DELIVERY and attempting to get an item for free!
Regarding comments about the sofa not being bespoke or not being of good quality, you were given the option to cancel or refuse delivery after receiving detailed images and videos, which was not requested. We remain confident in the product supplied and in the service provided.

We always aim to be professional and accommodating, and we regret that this situation escalated. Should you wish to discuss the matter calmly and directly, our customer service team remains available to help.

Vurdert til 1 av 5 stjerner

I ordered a 7x7 bed in September

I ordered a 7x7 bed in September and paid €2,997, expecting the bed to look like the photos advertised on the website. While the size of the bed is good and the mattress itself is fine, the overall product is extremely disappointing.

The bed I received looks nothing like the picture shown online. The advertised bed looks well-finished, structured, and high quality, whereas the actual bed looks poorly made, uneven, and cheap in comparison. The upholstery is badly finished, the sections don’t align properly, and the overall quality is nowhere near what you would expect for nearly €3,000.

For this price, I expected a premium product that matched the photos used to sell it. Instead, what arrived feels misleading and not worth the money at all. I would not recommend ordering based on the website images, as they do not accurately represent what you actually receive.

30. september 2025
Vurdert til 5 av 5 stjerner

I have a couple of previous pieces of…

I have a couple of previous pieces of furniture from HOB furniture and always had a great experience, this time round I'm yet again really happy with my delivery, delivered on time, excellent efficient service would recommend to anyone looking for good quality pieces without any delivery or service concerns , they have always accommodated by delivery preferences

18. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

This is my second order with this…

This is my second order with this company and all I can say is what a great positive experience I’ve had. My 4 poster bed is absolutely gorgeous, I chose the Brussels linen and it compliments the bed perfectly, my previous order was cinema sofas which too were delivered perfectly and exceeded my expectations. My whole experience has been nothing but positive great unique products and great service.

15. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Dreadful customer service was promised…

Dreadful customer service was promised a refund on order as was offered 10% after ringing to ask about sale told 10© then a few days later I rang to ask about the 20 % advertised they didn't want to know or help told me Monday 5th Jan they would cancel my order and refund my deposit still nothing 8 days later have emailed 3 times left two voice messages and guess what no reply or acknowledgement soo avoid this dreadful company having to dispute now with my credit card company

5. januar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra House of bespoke Furniture

Hello,

Thank you for taking the time to share your feedback.

We would like to clarify that the 10% discount was offered as a gesture of goodwill. The item you ordered was already on sale and therefore was not eligible for the additional promotional discount being advertised at the time. This was clearly stated on our website and remains visible:

20% Off Sitewide | Use Code NEWYEAR20 | Not Applicable on Sale Items

Our team explained this to you in email correspondence.

We understand that you were dissatisfied with the advertised price, and while the item was already in production and a refund was not required, we nonetheless offered a full refund as a courtesy.

If the refund is not yet visible in your account, we kindly recommend contacting your bank, as processing times can vary depending on the financial institution.

Once again, we apologise that the pricing did not meet your expectation.

Vurdert til 5 av 5 stjerner

10 out of 10 for service

10 out of 10 for service, really pleased with my tv bed, was designed exactly to my specification, HOB were absolutely amazing with accommodating my request and I manufactured my dream bed.

15. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Got the Washington king size bed with…

Got the Washington king size bed with the 1000 pocket mattress from Hob Furniture. Everything went smoothly from ordering to delivery. The guys who came to assemble it were great, and the bed looks fab!

14. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

We are quite pleased with the Amy…

We are quite pleased with the Amy Boucle Bed that we recently bought from Hob Furniture. The Beds silky boucle fabric lends a contemporary, warm vibe, and it looks stunning in our bedroom. The upholstery is cozy but long-lasting, and the craftsmanship is sturdy and well-made. Everything came in good packaging, and assembly was simple. We had a wonderful night's sleep since the bed structure feels strong and supportive. All things considered, the Amy Boucle Bed is fashionable, cozy, and incredibly affordable. We would unquestionably suggest Hob Furniture to anybody searching for high-end furniture.

12. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

We recently purchased the Cloud 9 Bed…

We recently purchased the Cloud 9 Bed from Hob Furniture and are very pleased with it. The bed is stylish, comfortable, and feels very sturdy. The design gives our bedroom a clean, modern look, and the quality exceeded our expectations. Highly recommended.

13. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

This is my third purchase from HOB

This is my third purchase from HOB, really been impressed with their service and furniture over the past couple of years, this time found I got two new sofas for our cinema room, love them can’t wait until family come at Xmas for movie nights

Thanks again HOB will be in Contact soon

16. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

So happy with my recent purchase from…

So happy with my recent purchase from HOB furniture, I ordered two cinema sofas and my bed from Here, ladies were absolutely brilliant in helping us decide on the correct tines and fabrics for our room, they gave such a Personalised experience, particular thanks to Emma, who spent over 2 hours with me ensuring I had made the right decision, delivery was smooth and on time, the bed and sofas arrived exactly how I expected and I have no complaints.

10 out of 10 for service and communication will be ordering again in the near future

4. oktober 2025
Vurdert til 1 av 5 stjerner

Abysmal Customer Service



Abysmal customer service! Avoid this company and avoid disappointment. The level of service received and the quality of workmanship displayed have been wholly unsatisfactory. The first delivery featured a bed upholstered in an entirely incorrect fabric. The second delivery, although in the correct fabric was shoddily put together and arrived without the required brackets. When I complained, the response from HOB “bed looks so much better in the other fabric” an entirely inappropriate and unprofessional comment.

In addition, the delivery team responsible for removing the initial item caused damage to my staircase. Although the second delivery team made commendable efforts to identify brackets that might be compatible.

It is evident that once payment has been secured, any commitment to customer service ends!

15. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent value and Great Service...

I Love my new bedroom set from HOB Furniture. its sleek, modern, and built with quality materials that look and feel luxurious. The prices are very reasonable considering the level of quality. The staff was also super the process was stress free from selection to delivery.

3. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Thank you HOB excellent service

Thank you HOB excellent service, Purchases the oyster Oxford sofa from here, seen it advertised else where but more expensive, HOB were great from start to finish, quick delivery and very reliable customer service. Communicate throughout with myself, really happy with our sofas.

1. oktober 2025
Vurdert til 5 av 5 stjerner

Hob Furniture has become my favorite…

Hob Furniture has become my favorite store for home furnishing. I bought a sofa and a couple of chairs, and they are both stylish and very comfortable. The materials feel premium and the finishing is top notch. I am so happy to finally find furniture that looks great and feels even better!

30. september 2025
Vurdert til 5 av 5 stjerner

Superb cinema sofa

Very recently received our Charles cinema sofa. We absolutely love it! Made to measure with our preferred choice of fabric in lux velvet, looks very stylish and so comfortable to relax on with the family. Hob Furniture were very accommodating with our request, quick to respond to email enquiries and delivered by a very friendly and helpful man. Was exactly what we were looking for and has exceeded our expectations.

9. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Outstanding Quality and Elegant Designs

I recently purchased a living room set from HOB Furniture, and I’m genuinely impressed by the quality and craftsmanship. Every piece feels solid, well-made, and designed with great attention to detail. The elegant design perfectly complements my home, and I’ve received many compliments from guests. HOB Furniture truly combines durability with modern style a rare find these days.

28. september 2025

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