The friendly service was a refreshing change they were helpful without the pushy sell. Delivery and set up was smooth and they held my sofa for extra time as my room wasn’t quite ready. Our sofa is fa... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Really happy with the service provided by House of Brands. They were very professional, efficient and delivery was very fast.
Excellent customer service! No pushy sales men just leave you to browse around. Very helpful bought a sofa on Saturday collected on Sunday as we needed quite quickly,Thank you House of Brands will... Vis mer
Selskapet har svart
Everything ! Starting from the attention given before I ordered to when my sofa arrived. I wasn’t sure of which sofa to choose and the sales man didn’t get angry with me being indecisive; we did live... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
✨ Looking to transform your home with luxurious furniture without breaking the bank? Our Manchester‑based furniture store is your go‑to destination for stylish, high‑quality pieces at affordable prices. Whether you’re furnishing a new home or upgrading your current décor, we specialize in elegant sofas, dining sets, bedroom furniture, and statement accessories designed to elevate every living space. 💳 To make your dream home more accessible, we offer flexible financing options, allowing you to invest in premium furniture with ease. Plus, enjoy free delivery on all orders—whether you shop online from the comfort of your home or visit our stunning showroom in Manchester to experience our collections in person. 🏡 Our mission is simple: to provide customers with exceptional value, combining luxury design with unbeatable affordability. With a wide range of modern, classic, and contemporary styles, you’ll find the perfect fit for your taste and lifestyle. 🌟 Don’t settle for less when it comes to your home décor. Choose our trusted furniture store for quality, service, and style. Visit us today or browse online to discover why we’re Manchester’s leading choice for affordable luxury furniture.
Kontaktopplysninger
18-24 Bury New Road, M88EL, Manchester, Storbritannia
- 01617265008
- info@thehouseofbrands.co.uk
- thehouseofbrands.co.uk
4,7
Enestående
233 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 75 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great service and fast delivery
Really happy with the service provided by House of Brands. They were very professional, efficient and delivery was very fast.
13. oktober 2026
Anmeldelse skrevet uten oppfordring
Fantastic customer service
Fantastic customer service. Would highly recommend and buy from them again.
23. september 2026
Anmeldelse skrevet uten oppfordring
I love the furniture that I have…
I love the furniture that I have ordered from house of brands and you can actually speak to a person on the phone if you need further assistance ,and they helped me so much when I needed to re-purchase an item I would definitely recommend this company.
8. oktober 2026
Anmeldelse skrevet uten oppfordring
The friendly service was a refreshing change
The friendly service was a refreshing change they were helpful without the pushy sell. Delivery and set up was smooth and they held my sofa for extra time as my room wasn’t quite ready. Our sofa is fantastic in both looks and comfort. We could not be happier and would definitely revisit and recommend.
29. august 2026
Anmeldelse skrevet uten oppfordring
Great all round customer service.
12. september 2026
Wow just had my beautiful dining set…
Wow just had my beautiful dining set delivered and set up fabulous quality and 2 delivery guys well excellent customer service could not do enough moved table were I wanted put rubbish in skip just superb can not wait to shop again
24. august 2026
Anmeldelse skrevet uten oppfordring
Great price, quality and customer care
Great sofa and did a price match for me. Had to make sure the sofa was the right side L shape so whatsapped the team and they replied super fast and answered all my questions to make sure. Thank you.
15. august 2026
The furniture are good quality with a…
The furniture are good quality with a huge range of designs. The customer service is absolutely incredible as they are so welcoming and polite. Would recommend 100%.
5. august 2026
Anmeldelse skrevet uten oppfordring
Happy customer
Took a while to come. But When it arrived safely all in good order .very nice put some up , looks absolutely lovely very happy 😊
27. juli 2026
Svar fra House Of Brands Furniture
Thank you so much for your lovely review! 😊
We really appreciate your patience while waiting for your order and are delighted to hear that everything arrived safely and in perfect condition.
It's fantastic to hear that you've started putting everything up and that it looks absolutely lovely! We hope you enjoy it for many years to come.
Thank you again for choosing House of Brands, and we hope to see you again soon! ❤️
Outstanding service from start to finish
I can’t recommend Ameer highly enough! From start to finish, the service was absolutely outstanding. Ordering was quick and easy, and Ameer kept me updated throughout the entire delivery process, so I always knew what was happening.
He was able to arrange delivery at the exact time I needed, even with such short notice, which I really appreciated. The delivery team were fantastic too—they arrived on time, assembled my dining table quickly and professionally, and made the whole experience completely stress-free.
I’m absolutely in love with my new dining table. The quality is amazing, and it’s definitely worth every penny. The price was great, the customer service was excellent, and everyone was so friendly and helpful.
I’m absolutely over the moon with my purchase and would highly recommend Ameer and the team to anyone. Thank you for such a fantastic experience!
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra House Of Brands Furniture
Thank you so much for your incredible review! 🌟
We're absolutely thrilled to hear how happy you are with both your new dining table and the service you received. It means so much to us that you had such a positive experience from ordering through to delivery and assembly.
A huge thank you for your kind words about **Ameer**. We'll be sure to pass your feedback on to him—he'll be delighted to know that keeping you informed and arranging your delivery at short notice made such a difference. We're also pleased to hear our delivery and assembly team provided a smooth, professional and stress-free service.
Knowing that you love your new dining table and feel it was worth every penny is exactly what we strive for. Thank you for placing your trust in House of Brands and for recommending us so highly.
We hope you enjoy your dining table for many years to come, and we look forward to welcoming you back again soon! 🏡✨
I’m really pleased with this dining…
I’m really pleased with this dining table. It looks exactly as described, feels sturdy and well made, and was easy to assemble. The finish is high quality, and it fits perfectly in my dining space. It offers great value for the price and has already received compliments from family and friends. I would definitely recommend it. The customer service I received from Ameer was fantastic. He was very informative, professional, and helpful throughout the entire process. He took the time to answer all my questions and made the experience smooth and stress-free. Excellent service—I really appreciate his support.
30. juli 2026
Svar fra House Of Brands Furniture
Thank you so much for taking the time to leave such an amazing review!
We're absolutely delighted to hear that you're so pleased with your new dining table and that it has exceeded your expectations. It's wonderful to know that the quality, finish and overall value have impressed you, and even better to hear it's already receiving compliments from your family and friends!
A special thank you for your kind words about **Ameer**. We'll be sure to pass on your feedback to him – he'll be thrilled to know his professionalism, knowledge and support helped make your experience smooth and stress-free.
Thank you for choosing House of Brands. We truly appreciate your recommendation and look forward to welcoming you back in the future!
Svar fra House Of Brands Furniture
Thank you so much for your wonderful review! 😊
It was an absolute pleasure welcoming you to our new showroom, and we're delighted to hear you loved the range we have on display. We're so pleased you found the perfect sofa and that our team made the experience enjoyable from start to finish.
We can't wait for you to receive your new sofa and hope you love it just as much in your home as you did in the showroom. Thank you for choosing House of Brands and for taking the time to share your experience.
We look forward to welcoming you back again soon! 🏡✨
Ordered an LED strip light set for…
Ordered an LED strip light set for slatted wall panels.
Package was never delivered, no evidence of delivery or tracking number provided, even after multiple requests.
Its been 6 months so reversed charges via my bank, only for HOB to appeal this and win, without providing a shred of evidence of delivery.
Customer support was absolutely woeful, typically 3 word responses to emails.
I would stay well clear of these scammers.
IN RESPONSE TO YOUR REPLY
Absolutely unbelievable reply, not a reflection of what happened, seriously, stay away from this company, I can't believe what I'm reading.
THERE WAS NO TRACKING NUMBER PROVIDED.
I ASKED MULTIPLE TIMES FOR IT.
YOU THEN SENT A LOW RESOUTION PHOTO WHICH I RESPONDED TO SAYING I CANT READ THE TRACKING INFO.
2 DIFFERENT SHOPPING TRACKING APPS TO THIS DAY CONFIRM THE PARCEL HASN'T BEEN DELIVERED.
You were only interested in attempting to sort this issue out after you read this review, rather then during the emails, where you offered to send out the missing light in exchange for me removing this review.
Things happen, parcels go missing, all we wanted was some help to try and understand whats happened, like the tracking number, but that was too much like hard work for you.
Only interested after this review appeared.
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra House Of Brands Furniture
We are disappointed to read this review as it does not accurately reflect what happened.
Your LED strip light order was dispatched on **2nd December** via **Evri**, and tracking information confirmed the parcel had been delivered. We did not receive any contact from you regarding this order until **over six months later, in July**, when you advised that you had not received it.
As soon as we received your message, we provided the Evri tracking details again and the delivery confirmation, including the delivery images available to us. Despite the significant time that had passed since the order was delivered, we still offered, as a gesture of goodwill, to send you a **replacement LED strip set** at no cost.
Unfortunately, rather than working with us to resolve the matter, you chose to initiate a chargeback and subsequently blocked communication with us, preventing us from bringing the issue to a satisfactory conclusion.
Your bank ultimately ruled in our favour after reviewing the evidence provided. We always strive to resolve genuine issues fairly and professionally, and we are disappointed that our efforts, including offering a free replacement despite the age of the claim, have not been acknowledged.
Very disappointing experience
Very disappointing experience. We ordered an item that was advertised as being in stock, only to be be told several days later that it wasn't available. Communication was poor throughout, our messages went unanswered, and we're still waiting for our refund despite being told it was being processed. Customer service has been extremely disappointing. Unfortunately, I wouldn't recommend this company based on our experience.
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra House Of Brands Furniture
We are sorry that your experience did not meet your expectations.
Unfortunately, although the item was showing as available, a physical stock check with our supplier revealed that it was no longer in stock. As soon as we became aware of this, we contacted you immediately and offered you the choice of a suitable replacement or a full refund.
Once you requested a refund, we processed it from our side straight away. As your order was placed using a finance provider, the deposit refund was subject to their processing times, which are unfortunately outside of our control and can sometimes take a little longer to appear back in a customer's account.
We appreciate that waiting for a refund can be frustrating, however we can confirm that the refund was completed in full. We sincerely apologise for the inconvenience caused by the supplier's stock discrepancy and the delay with the finance provider's processing.
We value all customer feedback and continue to work on improving our communication and service.
Went into the new store today
Went into the new store today, absolutely beautiful! Have a whole range, from dining table sets, to sofas, beds, units, ornaments. You name it they have it! Ordered a sofa which I fell in love with from the website. Great service from start to finish! Now can’t wait for my sofa to arrive :) Thanks Guys, will be back soon!
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra House Of Brands Furniture
Thank you so much for your wonderful review!
We're delighted to hear you enjoyed visiting our new showroom and found the perfect sofa. It means a lot to us that you had a great experience from start to finish.
We can't wait for your new sofa to arrive, and we're confident you'll love it in your home. Thank you for choosing House of Brands and for taking the time to share your experience.
We look forward to welcoming you back to the showroom again soon!
– The House of Brands Team
Superb
Great communication throughout. Prompt delivery. We got a large corner bench, stool & dining table and the quality is fantastic. Would recommend.
17. juni 2026
Svar fra House Of Brands Furniture
Hi Jake,
Thank you so much for your fantastic review!
We're delighted to hear that you were happy with our communication, prompt delivery, and the quality of your new corner bench, stool, and dining table. Knowing that you're pleased with both our products and service means a great deal to our team.
Thank you for choosing House of Brands and for recommending us. We hope you enjoy your new furniture for many years to come, and we look forward to welcoming you back in the future!
– The House of Brands Team
It did take a long time to get my sofa…
It did take a long time to get my sofa but it is gorgeous I love it
17. juni 2026
Svar fra House Of Brands Furniture
Thank you so much for your review!
We really appreciate your patience and understanding while waiting for your sofa. Although it took longer than expected, we're so pleased to hear that you love it and that it was worth the wait.
Your kind words mean a lot to our team. We hope you enjoy your new sofa for many years to come, and we look forward to welcoming you back to House of Brands in the future.
Thank you again for choosing House of Brands!
– The House of Brands Team
Svar fra House Of Brands Furniture
Thank you for your wonderful review!
We're delighted to hear you think our furniture is excellent. Your support and kind feedback mean a great deal to us.
We hope you enjoy your furniture for many years to come, and we look forward to welcoming you back to House of Brands again soon!
– The House of Brands Team
Excellent customer service
Excellent customer service! No pushy sales men just leave you to browse around.
Very helpful bought a sofa on Saturday collected on Sunday as we needed quite quickly,Thank you House of Brands will definitely return.
*Would highly recommend these guys*
6. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra House Of Brands Furniture
Thank you for your wonderful review!
We're delighted to hear you think our furniture is excellent. Your support and kind feedback mean a great deal to us.
We hope you enjoy your furniture for many years to come, and we look forward to welcoming you back to House of Brands again soon!
– The House of Brands Team
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