HMD Global Anmeldelser 

Bought a Nokia XR20 on August 7th. Sent by DHL, they took 4 days to get it to the border less than 200km away but the French Partner, Colis Privé, took less than 24h to get it to me. Had no help from the support, my package was 3 days late, they told me it was on "next day delivery service" and then that it would arrive under 9 workings days ?????

I'm charging my phone right now only to discover that it was stored at 0% battery. YOU DO NOT WANT TO STORE A LI-ON BATTERY AT 0% EVEN MORE FOR A 2021 PHONE ! ! ! LEARN YOUR JOB. It has never happened to me with another phone maker (always between 20-60%).

Edit : the phone works fine, battery lasts one day

Sent my Nokia XR21 for repair (damaged screen) under the warranty. I sent it on 11 July and they say that they have not got the parts and please bear with us. I today asked for a replacement phone which they clearly are not willing to provide.

I am planning to request a refund through the Credit Card company.

Whilst the phone is good it is not that tough but the repair service is abysmal.

nach sicherheitsupdate Telefon tot und bootet nicht mehr. Eingeschickt dann soll man 95€ für die reperatur von einem 150€ Handy bezahlen. geht gar nicht das die ein fehlerhaftes update rausbringen, und man für die fehler anderer bezahlen soll.

Do not even attempt to buy it. I own it and it is worse than terrible. They lie that it is 4GB of RAm but I tell you better that your 1GB SamSung is much faster. C22 and C32 and I deed anything from HMD should be a no go zone if you are looking for a NOKIA phone. They have destroy all the good of Nokia with this dumb brand HMD. Both c22 and c32 and any late models from HMD hang up and heat up irresponsibly and so will freeze severally without a warning if you have more than average apps on your device. Not to mention Android has added to the restriction. Both c32 and C32 are much worse off than earlier Nokia models from other makers not HMD eg Nokia 2.4 etc

DO YOURSELF A FAVOUR, BUY FROM A REPUTABLE COMPANY.
Totally useless repair service. They ask you to go through a process, but instead of arranging repair it sends you on to the recycling terms and conditions which you have to sign agree that phone will not be returned! This company is a total joke! Customer service team seem to be a bunch of robots with no ability to understand what you are saying or any empathy. I sent them the page requiring me to agree to not receiving the phone back. They replied to tell me to authorize them to submit repair request on my behalf and provide necessary information. I did this and they reply that they cannot submit on my behalf and I have to use the repair portal. Are they nuts!

What a complete waste of time. Although the customer support is ok, the phone is low budget. These phones which HMD have brought out in 2024 don't even come with 5G. I bought 2 pulse pro phones in June 2024 and had to send both of them back for a full refund which I received. There was a problem with the clock display on the lock screen. The 24 and 12 hour settings don't show in their entirety only the hours. What should be showing as minutes is produced by 3 dots. There is a software issue. I sent so many emails to HMD regarding this. I will never buy a phone from them again. I only tried them out because I had a good experience with a few Nokia phones over the years.

Riporto la mia esperienza con HMD. Acquisto un Nokia 3210 4g. Il telefono mi arriva, ma appena aperto, mi accorgo che manca l'app per poter ascoltare i file mp3. Chatto con l'assistenza, che mi consiglia di fare il reso del telefono, per poi acquistarne uno nuovo. Seguo le loro indicazioni. Monitoro la spedizione, e quando il pacco risulta arrivato a destinazione contatto l'assistenza e chiedo se risulta così anche a loro, e che il rimborso avverrà di lì a qualche giorno. Sincerato questo, acquisto un nuovo 3210 4g. Nel frattemp arriva il rimborso, e mi accorgo del fatto che mi sia stato imborsato solo il costo del telefono, e non della spedizione. Contatto l'assistenza e, nonostante io faccia presente che il mio reso c'era stato per via di un malfunzionamento del telefono, mi dicono che il loro regolamento è quello, e non posso farci nulla. Di buon grado accetto quest'assurdità. Arrivato il nuovo dispositivo, mi accorgo avere lo stesso difetto del primo. Contatto l'assistenza e mi dicono di aver preso in carico il mio caso, e di averlo passato al reparto che si occupa della garanzia. Mi assicurano che sarò ricontattato presto. In realtà non sarò contattato mai da nessuno. Anzi, sono stato io a ricontattare loro più e piì volte, sia via chat che via email. Quello che ho ricevuto dall'assistenza della HMD sono state solo un sacco di scuse per il disagio, e assicurazioni di segnalazioni ulteriori al reparto di competenza. Nulla più. Al quattordicesimo giorno dall'acquisto del telefono (ultimo giorno utile) mi decido a renderlo, sicuro che non sarei stato più ricontattato per far valere il mio diritto di garanzia sul prodotto. Ho quindi perso, per la seconda volta, i soldi della spedizione spesi in fase di acquisto. Non pensavo che un'azienda così grande potesse ignorare i basilari diritti degli acquirenti dei suoi prodotti. Grazie a loro, il mio rapporto di acquirente di prodotti Nokia che si protraeva dal 2001 si è interrotto bruscamente, e non sarà mai più ripristinato. Shame on you, Nokia/HMD!

Why are people still using this sham of a company? They clearly are still as bad as ever and rude when people complain. DO NOT USE

I bought their HMD XR21 from their website that stated it was 'more than tough' and that 'HMD XR21 can handle just about any environment. It’s even certified to MIL-STD-810H and IP69K standards.'

The device simply isn't this. The warranty with the phone stated it is not covered if used in moist or dusty environments. I contacted HMD about getting a warranty to reflect their marketing but to no avail, 'We are aware of what is established ourselves with this device, it is pretty phone resistant but in this case, it is not possible to offer you a water guarantee since these are the company's policies.'

I've returned the phone using their return portal, we shall see how it goes.

Jaren geleden een Nokia 8.3 5G gekocht. Een paar weken geleden had deze de geest gegeven. Laadde niet meer op (buiten garantie) Het begon al met het aanvragen van de reparatie, "wij kunnen geen indicatie geven voor de kosten van reparatie". Hoe duur kan dat zijn? 100, misschien 150 voor het vervangen van accu en/of oplaadpoort.

Na een tijdje een mail gekregen met een reparatie quota van 298 euro, zonder uitleg waar deze kosten inzitten. Je moet er blijkbaar zelf achteraan gaan waar deze kosten inzitten. (en dat is niet in een nieuw toestal met 2 jaar garantie) Dit was enkel alleen voor het vervangen van een accu. Zonder enige vorm van garantie.

Voor dat geld koop je dezelfde telefoon(niet doen) voor ongeveer 200 euro. Met een jaar garantie.

Deze ervaring heeft mij ertoe beslissen om na jaren Nokia telefoons (Lumia 800-Lumia 925-Lumia 1020- Nokia 5 - Nokia 8.3 - en met spijt Nokia XR 20) om echt geen Nokia telefoons meer te kopen.

Het bedrijf is niet transparant met de reparatiekosten. De reparatiekosten zijn absoluut absurt. De klantenservice leest de mail altijd maar half waardoor communiceren onnodig gecompliceerd wordt. Ze geven aan dat je telefoon wordt opgehaald voor reparatie maar ook dit klopt niet. (Wordt in de mail gezegd maar op de DHL site staat dat dit niet beschikbaar is voor belangrijke pakketten) Je moet zelf naar een DHL express punt, dus geen standaard punt. Om uiteindelijk al die tijd en energie kwijt te zijn om te horen dat je maar beter een nieuwe telefoon kan kopen. En dat ga ik ook zeker doen. Maar dan eerder een fairphone. Wanneer de accu daarvan kapot is kan je deze zelf voor 30 euro vervangen.

Want al is het niet de accu dan is het wel iets anders dat kapot gaat:

-Nokia Lumia 800: Volume knop beneden, aan/uit knop, oplaadpoort (2x 1x repareren binnen garantie). (Binnen 3 jaar)
-Nokia Lumia 925: Oplaadpoort (binnen 2 jaar)
-Nokia 5: extreem traag door software updates. Praktisch onbruikbaar na 2 jaar.
-Nokia 8.3 5G: Oplaadpoort, accu (binnen 3 jaar) Repareren meer dan de aanschaf van de telefoon. Economisch afgeschreven.
-Nokia XR 20: Software problemen gelijk bij aanschaf. Front Camera problemen. Zelf kunnen oplossen. Loopt redelijk vaak vast. Kan praktisch gezien geen games draaien. Vergrendeld soms uit zichzelf. Accu houd het al geen dag meer uit. (Binnen 3 maanden)

Het tijdperk van de onbreekbare Nokia telefoons is duidelijk voorbij. In ieder geval bij mij.

Returned phone to HMD in London on 20 Feb. Been waiting all this time for a refund. Raised a chargeback, they said they accepted and processed, yet still zero refund. I've now taken them to court and charged extra on top. Extremely awful poorly run company that I cannot believe are still in business

Lasst die Finger von HMD, Retoure erst nach mehreren Emails, Link zum Retourenschein funktioniert nicht.
Als nächste Ausrede eine Retoure ist im Account möglich, auch das ist nicht der Fall, diese Möglichkeit gar nicht vorhanden!
Mit ach und krach sendet man einen Retourenschein manuell.
Dann folgt die nächste Überraschung, bei der Erstattung werden die Versandkosten nicht erstattet, in der Stornierungsmail steht kostenloser Versand obwohl für den Versand 9 € bezahlt wurden.

Acquistato cellulare nuovo (Nokia G22) pagato 170 euro assieme a delle cuffie, dopo due settimane dall'acquisto comincia a non caricarsi più, se non da spento, lo invio in assistenza, torna indietro con lo stesso problema, chiedo (anzi pretendo) il rimborso e dopo un mese non ho ancora ricevuto una risposta. Hanno smesso anche di rispondere alle mail. Ho speso 170 euro per un mattone spacciato per telefono. Auguro loro il fallimento

4 maanden geleden een G22 gekocht, deze is nu 2x retour geweest ter reparatie, echter de klachten blijven en er komen klachten bij. Als antwoord van customercare; stuur maar weer op voor reparatie. Ik heb hier geen vertrouwen meer in, en wil een nieuwe. Echter kom je dan in een loop van gescripte antwoordmails die allemaal het zelfde zegge, stuur maar weer op. Om gek van te worden. Wat een slechte klachtafhandeling

Ordered a Nokia phone. The parcel arrived and it soon became apparent that the box had been opened before. There was a big white sticky label o the bottom covering the bent and wrinkled box where they had forced the box open. The white label had a boot print on it where it had been stood on. The perforated section that goes from the corner to the middle had already been torn. Paidfor new, got abused. Me and HMD finished. Disgraceful.

told my phone was under warranty and to send out for repair. then once its in romania they tell me its not and will cosy 352 euro to fix. (the phone costs 130euro new) so they want me to pay double that to fix a a cheap phone, LOL. SCAM vibes for sure

AVOID AVOID AVOID, NO ORDER CONFIRMATION HAD TO CHASE SENT A LINK THAT YOU CANNOT ACCESS AS UNSECURE SO NO WAY OF TRACING OR TRACKING ORDER, Human Robots literally in that chat support WAS TOLD UP TO 9 DAYS TO RECIEVE MY PHONE UNBELEIVABLE RESPONSE FROM THE AGENT JUST SCRIPTED ANSWERS, SUDDENLY RECEIVED A ORDER CONFIRMATION WHEN I WAS CHATTING WITH THEM ASKED TO CANCEL THEY SAID i CANNOT HAS TO BE DONE WITHIN ONE HOUR OF ORDER WHICH IT STATES ON THE ORDER CONFIRMATION THAT I ONLY GOT 17 HOURS AFTER PLACING THE ORDER. DESPITE THIS WOULD NOTY CANCEL OR ISSUE REFUND. sHOCKING ATTITUIDE, SERVICE, ONLY USED THEM AS BOUGHT A NOKIA BEFORE DIRECT FROM NOKIA HMD HAVE TAKEN OVER IT SEEMS WILL NEVER EVER BUY FROM THEM AGAI N AND WILL RETURN PHONE OFF TO ARGOS TO BUY ONE NOW.USE AT YOUR OWN PERIL............Update my pnone was delivered today so despite the chat agent saying 2-9 days they did get it to me with 48hrs which is what you expect and get from all other phone providers.

HMD tells you your phone is under warranty.
"Send it to our repairservice, we will fix it"
So you send your phone to Romania at own costs (about €50!). Once your phone is at the other side of Europe, it takes WEEKS before you hear another word. Than a short mail "Your phone is not under warranty. Please pay €154 for repair). Than the Holidays are there and they close. After my phone was gone 6 weeks, the same email again.
Meanwhile we send numerous emails to HMD and CTDI who "repair" phones. Every email we send - replies to former emails- get a new support ticket. Which means a new person looks at your case.
Which also means you get a different answer each time.
NEVER seen a supportservice as chaotic and as inconsistent is this one. And this for a phonemanifacturer that say they give a extra year of warranty.
No wonder Nokia is far from the world leader in mobile phones they used to be. And with reason.
I liked their phones. Untill this day I have been very happy with them, but this support experience has put me off them for good. I have a family member who works in support themselves. They would never get away with this. I am a very patient person. I understand things can go wrong, but this....
And no, They never repaired it
EDIT
Fair is fair. I have to edit the fact that they never repaired it.
After 42 emails. One morning I get a very short mail with the message that they switched my phone with another one.
I was right. My phone was repaired as it should have been. 5 weeks wasted. I knew something went wrong over there.
It should be a lesson for them : Listen to the people. Check what they say and send you. If they would have done that, this would never have happened.

Ik heb ze 10 keer gemaild, omdat een vervangend toestel beloofd is binnen de garantie. Ik wacht inmiddels al 2 maanden, geen toestel ontvangen en ze reageren ook niet per mail. Ik ga verdere stappen ondernemen.

My Nokia HMD phone is a year old and has already been back for repair twice. It doesn't always charge unless I have just restarted it, and the GPS doesn't work. It's been back for repair twice, and I've been trying to send it back for the third time, but their customer service website is down. Nokia has become a joke.
No, no Nokia, never again.