Hippo Motor Group Anmeldelser 

Excellent experience. Many thanks to Callum at the Blackburn branch. Found finance for us when we had been struggling. Very helpful, knowledgeable , patient, and friendly. Very easy to use website.
Another big thanks to Mark Cottam who delivered the new car and took away our part exchange. Contacted us to say when he would arrive. He was spot on time. Explained everything in detail. Made sure we were happy. Very professional, friendly, and polite.

My experience with Hippo Motor Group has been extremely disappointing. Following a major turbocharger repair carried out by Hippo, the repair failed within weeks, leaving my vehicle undrivable once again. An independent Land Rover specialist identified further issues associated with the previous repair, and the vehicle has suffered excessive oil consumption, repeated DPF regenerations and ongoing mechanical faults.

Throughout this process I repeatedly requested the full repair documentation, including technician worksheets, diagnostic reports, parts invoices and details of exactly what work was carried out. Despite several requests, Hippo has provided only a single workshop job sheet, which I do not believe is adequate for a repair of this magnitude.

I have now formally exercised my final right to reject the vehicle under the Consumer Rights Act 2015. Hippo’s response to an undrivable vehicle was to advise me that its internal complaints investigation could take up to eight weeks. In my view, asking a customer to wait up to eight weeks while their vehicle remains unusable is wholly unacceptable.

My dispute is now with both Hippo Motor Group and the finance company, and I will update this review once the matter has been concluded.

Great experience quick and easy
Josh

From the start of the application with Rebecca process to Alan delivering my car to me. I was supported and they both delivered excellent customer service.

Stay well away! Sell you a car, it breaks down, still under warranty, don’t give a dam! Leave to the warranty company to sort who are a joke! Absolutely disgusting. Let’s get a solicitor time for legal action!

Great service

Customers service was good Todd& Matt made the process effortless would recommend to any one who needs a car

I don't write on her a lot but I felt this was important to say.
I was sold a car by this company back in late 2024, initially everything was ok. However, when I came to have it serviced it turned out that the car had been:
- Re-mapped - which had not been mentioned and thus invalidated my insurance
- The engine had been replaced with the same engine from a different model in the M range - this had also not been mentioned
- An aftermarket catalytic converter had been put on which then failed it's emissions standards.

Hippo stated that they were not aware of this at time of sale. Whilst his may be true I would raise this as a potential issue when purchasing a car. They claim a 130 point check on all sales, however this does not appear to include important features like the assessing the ECU/engine or catalytic converter.

When I raised this issue with Hippo they asked me to prove that I had not had the work carried out myself, I have neither the time nor inclination to try to scam a company out of money. What I feel is worrying is that I was driving my family around in a car that had been re-mapped without my knowledge and thus invalidated my insurance.

Be careful of this company and if you are going to buy from them then consider getting the car looked at/serviced within the warranty period

Great service from Hippo. Leon and Matt made it so easy to buy the car. Leon was super helpful on the phone and Matt was knowledgeable and helpful when I picked the car up. Cheers guys.

They were very quick and efficient in helping me acquire a vehicle was great from the first text message to collecting the car

Lovely and friendly people Kayleigh and Matt has helped me collect my car with a nice experience from their customer service support.

Very happy with Josh

Absolutely 💯 recommend these company, Lewis from Blackburn was amazing, he went above and beyond to get me the right card! On receiving the car, matt from Peterborough was just as good they really made it a lovely experience. Thanks guyd

A Company That Finally Took Responsibility – Thanks to the Financial Ombudsman Service

I don’t normally leave reviews, but after everything I’ve been through, I felt it was important to share my experience.

I purchased a vehicle through Hippo Motor Group in good faith, expecting a reliable car that had been properly inspected before sale. Unfortunately, what followed was months of stress, inconvenience and financial worry.

The vehicle developed multiple serious faults, including water ingress into the vehicle, electrical issues and ultimately a timing chain problem. The car spent months off the road while I continued to deal with finance payments, uncertainty and the practical impact of not having a usable vehicle.

Throughout this process I felt that responsibility was continually avoided rather than accepted. Instead of receiving straightforward customer service, I found myself having to gather evidence, commission independent inspections, keep detailed records and repeatedly chase for answers.

The entire situation became incredibly stressful.

Eventually I referred my complaint to the Financial Ombudsman Service.

This was, without question, the turning point.

The investigator took the time to carefully examine all of the evidence from both sides rather than simply accepting one version of events. The investigation was thorough, impartial and based entirely on the facts.

The Ombudsman concluded that the vehicle had not been of satisfactory quality at the time it was supplied.

As a result, the business was instructed to:

• Refund all finance payments I had made.
• Refund my deposit.
• Pay statutory interest.
• Pay compensation for the distress and inconvenience caused.
• Arrange collection of the vehicle.

This outcome finally acknowledged what I had been saying for months.

While no amount of money gives back the months of stress, inconvenience and time spent dealing with this situation, the decision restored my faith that consumers do have somewhere to turn when businesses fail to resolve complaints fairly.

My advice to anyone facing a similar situation is:

* Keep every email.
* Keep every invoice.
* Photograph everything.
* Obtain independent evidence where possible.
* Don’t be afraid to escalate your complaint to the Financial Ombudsman Service if you genuinely believe you’ve been treated unfairly.

The process isn’t quick, but in my experience it was fair, detailed and impartial.

I’m grateful that someone finally listened to the evidence rather than simply dismissing my concerns.

This review isn’t written out of bitterness. It’s written so other consumers know they don’t have to simply accept being told “there’s nothing we can do.”

Sometimes persistence really does pay off.

Firstly, Kamaal Havid is an exceptional broker at Hippo and I am now on my second vehicle from the group! He is helpful, informative and really does have a level of honestly and straight talking that I crave! He is responsive and diligent! I hope for a long term with the company…and would love to continue dealing with him. Also, Andy, who efficiently dropped my latest car to me today was so lively-he called to give me his ETA and went through all of the paperwork and signing off with absolute ease! Great delivery! Thank you guys so much!!!

Great experience from that first phone call up to the car being delivered. David L delivered my car and was so friendly and explained everything really well and was very patient with me. Thanks for a great experience, Emma

Alan delivered my car this morning he called me an hour before arrival so i had enough time to be ready. The whole process was very easy and alan was great!