Hertz Anmeldelser 

Avoid Hertz in SA. I booked with them as its a world renowned brand that I thought I could trust. Collecting the car I was charged extra than what I booked for. The car itself was such low quality. I had to change my hotel booking as they were delayed sending the country certificate. Charged a sum after dropping the car off with no invoice to provide what it was for. Still not deposit back after 1 month.

We have extreme bad experience with Hertz Firefly South Africa. We booked two times from Hertz Firefly through VIP cars.one in Cape town and retuned the car to port Elizabeth. Another one Johannesburg airport.
In Cape town Hertz charged us extra around 20 USD in our credit card next day after returning the car. There is no explanation. No email receipt for this deduction. Where we had given the car same condition with full tank oil.

In second time , we met a small accident in Kurger. While returning, we had given all picture, police report etc. They have reduced the full deposit .They told they will refund the remaining after repairing the car. They will send the email with receipt. And the whole process will take 2 weeks. We have retuned the car on 9 the April 2022. Still now they didn't refund us. They don't bother to response after 7 reminders. We need our full refund and detail bill , so we can claim to our insurance. We have contacted resathertz.co.za; cust.relationsathertz.co.za

Looking for immediate action

Edit 1,: Still now no one contacted. 20 May 2022

Avoid Hertz if you can.
I hired a car in Johannesburg for 2 weeks in February.
On returning the vehicle we were shown a small scratch on the front bumper. Took pics of this scratch - no more than 10cm in length and we’re told that they were going to retain my full deposit. Obviously flying back to the UK there was little I could do at that time. I’ve had no reply to my numerous emails to get my refund back. Basically I’ve been robbed of R17,000
You’ll never get your deposit back so avoid Hertz

I would recommend everyone to stay away from Hertz South Africa!

The trouble began when picking up a car at Hertz Johannesburg, which we already reserved online. Although they had every information they needed it took 30 minutes till we had the keys to the car. The information about the damages at the car said the car was without any scratch - which was of course not correct and took another 20 minutes till we had an employer with us who noted the damages we found. After that, the car didn't start at all. We had to get another car and the same procedure began.

This car worked and when we returned it two days later, we were told everything was fine. We left South Africa for Namibia and started to see that Hertz charged over 100 Euro without a word what the money was for. After that, we received every day a charge of 53 Euro without any invoice. We wrote an email to the customer service and wanted to know what the money was for - and of course, didn't get any answer.

As our flight back home was from Cape Town we decided to visit the Hertz location there. They told us that it seems we didn't returne the car and the rental was still open. But they were quite friendly and tried to call the Johannesburg location to end the rental and settle our case.

Of course, no one picked up there, so we received two email addresses we should write to. In the invoice we received, we noticed that the rental was still for the broken car and not the one we actually drove. We wrote this information to Hertz and although we've received the money in Rand back, we still had to pay the credit card charges and the currency difference without any wrongdoing. We also never received a personal apology from Hertz at all.

So: NEVER HERTZ ZA AGAIN

Shocking experience on 3 occasions — long wait in line , cars not available , wrong cars offered , attempts to claim car damage which was not correct , poor accounting , attempts to double charge on several items . Also it appears Hertz SA is not part of Hertz corporation (?) Do Not Use this Company

Penalised for bringing car back early.
We booked and paid for three days, drove from Cape Town to Johannesburg then returned the car after two days. So they changed the agreement, and charged us for two days plus kilometers which was R1500 more! Dishonest and wrong.

Reservierungsnummer: J86306335C9

Ich bin mit Hertz Namibia/Südafrika sehr unzufrieden und werde in Afrika nie wieder einen Wagen bei Hertz mieten.

Begründung:
1. Laut Reservierung sollte eine Vollkaskoversicherung pro Woche 83,98 Euro kosten. Bei Abholung des Wagens wurden uns stattdessen für 15 Tage eine Vollkaskoversicherung für insgesamt 330,12 Euro berechnet. Also etwa das doppelte.
2. Bei Abholung lagen zwei kleine Schäden vor. Einer davon unter dem Wagen. Bei Abholung wurde nicht unter das Auto geschaut. Bei Rückgabe hat der Hertz-Bedienstete direkt unter dem Auto den Schaden entdeckt. Möglicherweise war dieser Schaden bereits vorher vorhanden. Bei dem zweiten Schaden handelte es sich um einen winzigen unbedeutenden Lackschaden.
3. Laut Auskunft des Hertz-Bediensteten seien beide Schäden über die abgeschlossene Vollkaskoversicherung (ohne Selbstbeteiligung) abgedeckt. Uns würde nichts in Rechnung gestellt. Auch die per Mail im Nachgang zugeschickte Rechnung gibt an, dass alles abgerechnet sei. Dennoch wurden im Nachgang 1.379,99 NAD von meiner Kreditkarte abgebucht. Dies geschah ohne jegliche Nachweise oder Begründung.

Ich habe mich daraufhin per Mail bei Hertz beschwert. Ich erhielt die Antwort es wäre wegen Schäden. Ich habe dann alle Nachweise an Hertz geschickt, mit dem Hinweis, dass eine Vollkaskoversicherung ohne Selbstbeteiligung abgeschlossen wurde und ich mein Geld zurückerstattet haben will. Darauf erhielt ich keine weitere Rückmeldung und auch mein Geld wurde nicht zurücküberwiesen.

Ich hielt Hertz immer für eine seriösen Mietwagenanbieter. Diese Meinung hat sich nun zumindest für Afrika grundlegend geändert. Ich finde das sind betrügerische Machenschaften. So geht man nicht mit seinen Kunden um.

Got a letter of demand from Hertz for an alleged traffic fine that was recorded on the car during my rental (1 year after the alleged event). No previous notice about this, but only threats of legal action. This notice e-mail followed 2 weeks after Hertz had apparently issued a letter to me (attached as PDF to this e-mail). I acknowledged the receipt and said am happy to engage, but asked for proof of the traffic offence, and for managerial input due to the short notice after 1 year had elapsed (with no knowledge at all that there was an outstanding traffic violation). Reply from the legal department offered no explanation, no evidence, but issued a registered letter for a 20 day extension (which I did not request) and added a further fee for the letter. Never again Hertz! Good luck keeping customers.

Avoid renting a car from this company in S.A. I had nothing but problems from the get go. The rental agreement document was illegible, confusion over the deposit, returned the car on time and 10 months later I start getting money removed from my bank account with no indication as to why. Eventually got the money refunded. Use Thrifty car rental, they provided an excellent service. DONT USE HERTZ.

Gustavv's reception and response to my booking was exceptional up to the last day when I dropped off my vehicle. I will undoubtedly like to repeat the use of service of this quality when back in South Africa in future.

RAS. Réservation online facile, retrait de la voiture sans problème, retour facile. Le personnel est efficace et la voiture en excellent état.

I had a completely hassle free rental car from Durban airport. No issues with charging, efficient collect and return process and friendly staff.

Vorsicht! Nicht bei Hertz Kapstadt buchen!!! Auch bei uns ungerechtfertigte Abbuchungen einmal von 18 Euro 3 Monate nach der Rückgabe des Mietwagens und von 17 Euro 7 Monate nach der Rückgabe des Wagens. Obwohl Kreditkarte mittlerweile gesperrt ist, war offensichtlich eine Abbuchung trotzdem möglich.

Had 2 bookings with Hertz in Cape Town. Noticed several (unauthorized) credit card debits from them. When I returned the 1st booking I got a signed letter stating I was due a refund of ZAR 580.
Several contacts by email to the CPT airport manager Amanda Cronje but several weeks later still no response.
This is the kind of rip-off one associates with 2nd tier car-hire, not Hertz. Very disappointed and will avoid in future.

Very questionable practise of charging for fuel whether its used or not. I filled my tank 20k from Durban airport where I dropped off car. When I got home I found I had been charged for a full tank of 70 litres. The most I could have used was 2-3 litres. Has certainly put me off using them again. So much for relying on a big brand.

The car was covered with pre-existing scratches. I reported this to the Hertz team. When I returned I was greeted by a different member of staff who charged me for a scatch. Very annoyed. They stole A$300 from me.

ATTN : HERTZ SOUTH AFRICA MANAGEMENT :

Order #ZA369066590 :

The rental was done through the broker (economybookings.com) :

1. The rental was done covering the chosen options :
C-Class, Road assistance & insurance 'full coverage' ;
2. Post rental discovery :
A 'Super Waiver' was included in the rental contract however was
never discussed by the Hertz Clerk with me :
! The only we discussed was a reimbursable sum to be blocked at my
account (to be returned back to me upon car return).

When the mistake was discovered by me, the claim was raised
immediately based on :
1. Fact that I was never asking the 'Super Waiver' (no needs) ;
2. I had 2 cards with me with a sufficient founds to cover the required
deposit : the evidences were provided Hertz.

Overall situation seems :
1/ Embarrassing :
It has been taking for me more that 3 months to clarify the situation.
2/ I have a strong feeling that I was 'cheated' due to negligence :
Upon arrival a voucher was provided by me to Hertz Clerk ;
The fact that the Hertz employee never discussed with me any
additional options : saying 'that all is ok you can sign there and there'
the option was included -> still questionable 'why'?

The result is that I paid almost +50% of the rental price of the car.

I am very disappointed with this situation & I have no moral rights to recommend HERTZ SOUTH AFRICA as a professional provider to whom it may be concerned.

Hertz zieht die Kaution von 14650 Rand während der laufenden Mietzeit ohne jeden Grund von Kreditkartenkonto ein.
Auf Anfrage wird nicht geantwortet.
Anruf, angeblich System abgestürzt, Rückmail kommt nie an.

Nach der Rückgabe darf man bis zu 21 Tage auf eine Abrechnung warten und hoffen das der Wechselkurs bei dieser Summe nicht gegen einen läuft.

Übrigens First und Europcar überhaupt keine Problem in SA. Also vermeidet Hertz.

Service was perfect, particularly when dropping the car. Only critical point: the pick-up space was pretty far outside and not easy to find. A map would help.

Wir haben im Februar einen Mietwagen von Hertz in Port Elizabeth( Südafrika) für 9 Tage gebucht. Das Auto war fast neuwertig und in ausgezeichnetem Zustand! Die Rückgabe war laut Vertrag auf 10.00 Uhr am letzten Tag in Kapstadt vereinbart. Wir trafen 10.05 Uhr bei Hertz ein. Das Auto war sauber( ich hatte es vorher noch gewaschen) und in einwandfreien ,unbeschädigten Zustand. Uns verwunderte, dass sich der Mitarbeiter fast 20 Minuten für die Inspektion bei der Rückgabe Zeit lies.Bei der Belastung der Kreditkarte 1 Monat später wurden 31,00 € mehr ohne jegliche Bedründung eingezogen. Wir ließen diesen Betrag vom Kreditkartenunternehmen rückbuchen. 2 Monate erfolgte keine Reaktion, dann wieder ohne Begründung die erneute Abbuchnung. Wieder fragte das Kreditkartenunternehmen bei Hertz an und es wurde auf eine Kopie in den Mietbedingungen verwiesen, die wir bei Rückgabe unterschrieben hatten. Der Text war so klein gedruckt,allerdings bereits bei Rückgabe wurden 8 Passagen eingekreist-worauf sich schließen lies, dass eine Tagesmiete zusäztlich für verpätete Rückgabe erhoben wurde, die Zeit der Rückgabe war auf 10.30 Uhr vermerkt( Ende der Inspektionszeit!!). Im Juni erfolgte wiederum eine Abbuchung in Höhe von 19,29 € ohne Kommentar! Diesen Betrag habe ich wiederum rückbuchen lassen...mal sehen was sich daraus noch entwickelt?!Fazit: Nie wieder Hertz!!!