Hertz Anmeldelser 

They take advantage on customers who refuse to pay for additional coverage and have to leave the car on their parking out of their office opening hours by charging additional fees on their credit cards for already existing damages.

This is what happened to me and my husband last month: we decided to spend a week-end in Brussels and booked a car with Hertz via Ryanair website. We arrived at Charleroi Airport at 12:00 a.m. on 20th March and went straight to Hertz office. The employee asked for my husband's ID, driving license and credit card. He checked something on his computer and told us the additional coverage would cost us 27€/a day. We said we weren't interested, but he insisted saying that most problems like scratches, broken glasses and flat tyres weren't even the driver's fault, but we said we were fine. He gave us the car's key and a draft of the car with the already existing damages drawn on it and told us that given that our flight was at 06:00 a.m. on 23rd March, we would have to leave the document in the car and the key in their mailbox. I asked him how they would cancel the deposit (200€) on our credit card then and he said there would be no problem at all as it would automatically be cancelled. He didn't come with us to make sure everything was fine with the car, so we compared the damages drawn on the draft with those on the car and they seemed ok, but I still felt the need to take a picture of every single scratch I found on the before we left Hertz parking. Everything went just fine and we left the car – just like we found it three days earlier, that is, with no additional damage – on Hertz parking at 05:30 on 23rd March, with the document in it and left the keys in their mailbox.

On 26th of March, I checked our credit card extract and an amount of 209,87€ was still blocked by Hertz. I therefore wrote them an e-mail asking them to cancel the deposit but received no answer. I checked my credit card extract again on 12th April and the mentioned amount was still blocked, so I wrote them a new e-mail. I received an answer from a Mr. Sebastiano Rullo a few hours later saying that the referred amount would be debited from our credit card to cover for two scratches on the rear bumper and sent me some pictures of the so-called damages we caused. I had a look at the pictures and of course the mentioned damages were already there when we picked up the car on Hertz parking on 20th March. I sent them the picture I took of those damages on 20th March at 12:37 a.m. and explained that we didn't cause those damages because they were already there when we picked up the car from their parking and that the picture I was sending them proved what I was saying and asked them to cancel the deposit on my credit card. I haven't got any other answer from them since then and they still haven't cancelled the amount of 209,87€ that will be charged on my credit card next month, so I decided to made this situation public. Never again will I rent a car with Hertz and will certainly make everybody I know become aware of what a fraud they are!