Hertz Anmeldelser 

Goede service vriendelijk in Brussel ZAVENTEM mooie auto's en makkelijk te overeenkomen goede Daels

Pleased with the staff and cars rented. Prices are Ok.
Sad that it takes so long for Hertz to release the bank guarantee. Rented 2 cars a few weeks ago and money has still not been returned...

After renting a Polestar from Hertz Charlerois for five days, which cost me €350, they charged me over €400 for low pressure in a tire!!

Compensation of more than 400 euros for just a warning light indicating low pressure in a tire, huh?!

I have been trying to contact Hertz for over a week. I made dozens of phone calls, sent emails, filled out web forms, nothing. No answer at all. I've tried Hertz Charleroi Airport where I rented my car, I've tried Hertz Netherlands, I've called Hertz Belgium in Zaventem and in the UK, they just don't answer the phone, try it yourself and you'll find out!! The only person I was able to speak to was when I called the Hertz number for new reservations, but he hung up on me when he found out I was calling about this scam.

No matter where you rent, Hertz will try to rip you off. A few years ago in Rome they made me and my family wait for an hour (with lies about there being no car etc.) so I got tired of waiting and right then they tried to get my signature on a bill with extra costs, which doubled my rental costs. That time I was there to prevent them from taking my money. This time they just waited until I was back home and then I got the bill with an extra charge of 400 euros for a tire that I could have inflated a little more at a gas station.

I feel so ripped off.

These people are a Ripoff.. Despite having a fully paid voucher from discovercars.com including all charges like airport taxes and a full to full petrol requirement (I filled the car before dropoff) I was billed extra 82.88 EUR for fuel and taxes. All these charges were paid for upfront and clear as crystal fuel policy and yet Hertz refuses to acknowledge any fault or compensation . Renter beware

Tesla 3 besteld voor afhaling station Napels. Er stond echter een Polestar2 klaar, wat totaal niet vergelijkbaar is. 2 uren moeten wachten tot er een Tesla van de luchthaven aan kwam, half opgeladen. Als enige compensatie een korting van 10% gekregen op een toekomstige boeking. Daarbij nog 18% meer aangerekend dan wat op het huurcontract stond. Klacht ingediend via hun website. Alles netjes ingevuld. Bij het afsluiten krijg je bericht: Het is helaas niet mogelijk om uw verzoek door te voeren. U kunt ons contacteren via e-mail of telefoon. Factuur uitprinten gaat ook niet. Dit is geen serieus bedrijf.

The issue was solved, but they charged me one day more. I had to proved it was wrong. I always record the car before returning, conditions, fueling etc. It was enough for them to refund me back. But they should really be more careful before charging someone additional amounts.

Hired a car in Ibiza airport. Friendly staff and fast service!

Autant la location s'est bien passée et la voiture était très bien, autant je suis très déçue par le manque d'honnêteté et l'abus dans l'application de leurs tarifs pour les assurances offertes. Très déçue par le service après-vente également.
Très simplement, Hertz n'applique pas leurs tarifs annoncés dans leurs conditions générales. Ils m'ont facturé 150€ de plus que ce qu'annoncent leurs propres tarifs. Une erreur peut arriver. Mais le service après-vente refuse de donner suite et d'appliquer le prix correct, avec comme seule explication "nos conditions générales stipulent que les prix sont inclinables et modifiables de temps à autre". En réalité, ils n'ont pas modifié leurs prix qui sont toujours à ce jour identiques. Simplement, ils vous facturent le montant le plus élevé pour l'assurance, alors que selon leurs conditions générales, vous entrez dans une catégorie plus avantageuse. Bien entendu, une fois que vous avez été débité, il est facile de ne pas donner suite à votre demande.
Conclusion : malhonnêteté, abus de confiance, à tout le moins. Je ne sais pas si on peut aller jusqu'à parler de vol... mais facturer 150€ injustement, on n'en est pas loin.

Nice trainstation is an easy place to check in and out... Customer service were clear and helpful... The car was up to standard..

I rented it for 2 weeks almost.
Easy quick and no fus.

The cars are ready and unlimited KM's and no extra charges for crossing borders which ennoyed me about other rental companies.

Friendly staf, quick response.
Easy system to follow which does not need any extra attention to what so ever so you can enjoy your journey and not have to worry about it.

the operator in this agency is exemplaire, kind, professional, able to HELP solving your renting. Compared to the alongside competitors, this guy is a Sun where others guys drive you quickly into the rentals rules darkness (banks cards genres nightmare)

Luchthaven Athene, steeds weer vlotte, vriendelijke en goede service bij Hertz. Altijd nette en goede auto's.

Merci à Samir pour son professionnalisme ! (Agence gare du midi de Bruxelles)
Location parfaite, du début à la fin.

Outstanding experience, it took me more time to adjust my mirrors than the time spent at the desk to pick up the keys.

Perfect service, employees are super friendly and proffesional, no hidden costs afterwards.

Budgetvriendelijk en mooie wagen mogen huren.
Vriendelijke medewerker. Voor herhaling vatbaar!

Nous avons obtenus le service attendu, mais nous aurions préféré avoir un peu plus d'attention. A tres vite !

Oprindeligt reserverede vi en Opel Corsa. Da vi ankom, var der vagtskifte i Hertz. Vores medarbejder, som lige var mødt, havde glemt sin kuglepen. Som bytte for en kuglepen blev vi opgraderet til en Opel Mokka. Super service.

- minpuntje: lastig om te vinden (zit namelijk niet aan de centrale ontvangsthal)

Over an hour late, this was no good for me so had to cancel, still have to pay £30 cancel fee, funny if i was late collecting or returning they charge me, dont bother go to anyone else