Hell Bunny Anmeldelser 

very poor. No longer offer sale by telephone so no opportunity to query issues. No longer provide customer services by phone and dreadful wait on 'chat line'. Sure sign of a company putting profit before customer service. Wont use again.

Made a fairly big order with my first purchase. Delivery way very fast, everything was so nice and so well fitted. Have to admit, could have gone a size smaller on some skirts but I was just guessing my size anyways. It was true to the size (M) but count that it was a bit looser (at least on me). Will definitely order again. Couldn't be happier with my order xx

Their sizing charts are completely inaccurate. I order two pairs of trousers which had waist sizes 8cm larger than the sizing guide indicated, I also sized up (on the advice of the guide) as this was what my waist size was, apparently, closest too so I ended up with even more superfluous fabric at the waist. I emailed Hellbunny who argued about the validity of my photos with the trousers waist against a tape measure (they said I had pulled the tape measure along to distort the measurements) so I retook the photos and I was told that the manager says it's correct and that I must pay to return them! Not only that but upon reading the terms and conditions it seems that refunds are given on gift cards so I won't actually get my money back at all! I am an online retailer and would never treat a customer as such! They are rude and unprofessional and the last thing I want to do is to have to spend my refund in their shop!

First of the sizing chart is all wrong. This isn’t my first time measuring myself for sizing and usually I’d get it right. Not this time.
I then had the massive trouble of returning my clothing. I first had to pay DPD to deliver my parcel as Royal Mail wouldn’t. I paid £10 for a tracked service with insurance. £10 was actually my cheapest option. They attempted to deliver yesterday at 6pm. The warehouse closes at 5 as I’ve been advised and when you contact DPD to explain this issue they advise you very poorly that you can pay more and upgrade the delivery to a specific time slot. Which actually is a lie. Now my parcel may be returned, it may not.
The return is actually adding up to half of my order cost. My issues with DPD are separate but the customer service I received was very poor and unhelpful. “Beast wishes”?? perhaps look at your email signature next time and be a little more professional.

I've used Hell Bunny for years and have started buying their clothes again after losing weight, I love the fact that they use different sized models and give you a really good indication of the sizing etc . A lot of the clothes have some stretch in them which makes for a great fit and I love the 1940's and 1950's style of dresses so classy. I had to send a purchase back recently and within two days the refund was in my bank, yes you do have to pay for returns but I think it's the same for most online companies my only slight criticism is that you used to get free shipping if you spent over a certain amount..... maybe that could be looked into again for loyal customers. I can't understand why people have rated Hell Bunny so low as I've had nothing but positive experiences and my wardrobe is full of their clothes.

Everything arrived very well packaged and pretty quick, sizes were all accurate and material was really good on 4/5 items, pretty happy. Hope future experiences are as good.

I have been buying clothes from Hell Bunny for years. I love their clothes and 'vintage' style. Any clothes I wear from HB always gets comments from people asking where I got them from. I have found their clothes to be true to size, I am a size 8 and always buy a size 8 and they fit perfectly. I have occassionally bought things, tried them on but once I have then I haven't liked them and I have never had an issue returning items for a full refund.

They have refused to refund or replace my dress which split after just one wear, they are returning it to me as-is. The dresses may look nice but are not well made, and customer services are shocking. Do not buy from this company!

Love the style of clothes and used to love the fit of hell bunny clothes too but now my latest purchase doesn't fit right I have to return at an extra cost without even having the option to exchange and also had just the one option for expensive delivery. Their delivery and returns system is very outdated and has put me off shopping there again.

I ordered a £70 skirt and it looked terrible, rather than an A-line skirt, which was shown in the photos, it was more of a U shape which did not suit my curves at all. The fabric was thin and not the expected quality for the price.

This company does not offer return labels so I returned at my own cost through evri which is showing as delivered in SEPTEMBER.

It is now 31st October and I have not receive any kind of refund. I did contact them through facebook in early October and I was told refunds took 10 days to process.

The message I received was full of spelling and grammar mistakes which did not leave me hopeful. I may just have to do a chargeback. Avoid!

Update: I received a refund eventually but won't be doing business with them again

I have always admired Hell Bunny clothing but never had the funds to place an order until recently. I was so excited!

I studied the sizing guides and even took my own measurements, as I’m aware how much sizing can differ across retailers. I had recently had an experience with another retailer and inaccurate sizing, so I made sure I did my research before ordering to ensure everything I received was just right.

I ordered 13 items - all of them were much bigger than the sizing charts stated they would be! I ordered everything in a size 10 (I am a UK 10 at almost all retailers and like I said, I had carefully studied the sizing chart). The items I ordered fit comfortably on my size 14 family member, with room to spare!

Customer service were very unhelpful and basically told me to ‘take measurements and read the sizing chart in future’ even after I clearly stated I had done this before ordering.

Because I ordered so much, it cost me a small fortune to send it all back, as they do not offer a return service. I don’t mind that returns aren’t free, but I believe they should be offering/organising return labels. For example Disturbia will send you a label for a small fee to avoid any confusion, hassle and unnecessary expense.

I’ve now started shopping with Disturbia instead and have received some gorgeous items, much better quality than Hell Bunny and very accurate sizing! Definitely wouldn’t order from them again, which is a shame as I had always wanted to own some of their clothing!

I’ve been having a nightmare experience with an online order with Hell Bunny. I ordered a dress in a size S/UK 10, I’m usually a size UK 10-12 but I’d heard they run big. I didn’t realize how big!! Their own size chart says a size S waist measurement is 70cm, my tape measure had it at 80cm. That’s not even slightly off, that’s a couple of full dress sizes bigger. I complained and sent it back in exchange for an XS/UK 8, only to be sent an S again. The swing tag says XS, but the sewn in label says S. The measurements are so wildly different from their own size chart that it’s impossible to know which size it actually is. A huge amount of stress and massive waste of my time!

Really love the clothing at Hell Bunny, and always had a great experience buying from their online store.

They have some awesome pieces which are cool and unique - not just like your average high street store.

Clothes fit me well (im a UK 12 and usually get the 12/M size).

Lovely customer service that helped me track and get back a package that GLS lost. Returns just take a while sadly.

Purchased a Hell Bunny dress from a beautiful store in Whitby. The dress itself is lovely, well made & good quality fabric. But, oh my!, the sizing! I am a UK size 12 normally but ended up with a XL in this dress. My other Hell Bunny dress is a L and I was a 14 then!! Pays to try on stuff before you buy, especially with companies like Hell Bunny as their sizing is all over the place!!

Stay away, this company is an absolute nightmare. They sent me an item that was wish.com levels of defective, and right out of the gate in my first messages asking for help to fix this situation, they told me to kick rocks, the item is fine. When I pressed and showed proof that it was extremely not fine (measurements were DOUBLE DIGITS off from the size chart), they tore my head off in a series of emails that were bizarrely hostile in tone, not to mention that they regularly insulted me which was absolutely insane to experience. They made it perfectly clear they didn't care that I was out hundreds for the item and they had no intention of doing anything to rectify it, while also regularly making comments inferring that I'm stupid. Truly unlike anything I've ever experienced before from a company that presents itself as normal. Listen to the other reviews, this company is a nightmare. I also am yet another person who experienced what other people have said here too, that their sizing charts for items are massively wrong.

I genuinely gasped when I was reading the responses to my e-mails from the customer service agent, Leisha.

Firstly, the e-mails were incredibly unprofessional, formatted poorly and honestly just cheeky at parts.

Additionally, as a company they really don't make it easy to return any items. Feels very scammy and has left me with serious ick which is a real shame as used to love HellBunny. No idea what's happened.

Anyway, train your customer service agents on how to write e-mails.

Sophie

ive read a lot of these reviews and i feel awful for anyone who has had a bad experience with them :(. i, luckily, have had a good experience. ive bought (all seperate orders) two skirts and 3 dresses from the hell bunny website. all good quality and quick shipping. i did return one skirt and ordered a replacement in one size down. i got my refund but not for the shipping- i didnt realize i should have until today (reading other reviews) but its a bit late to do anything now. one of the other skirts i ordered (in the sale) arrived, and unfortunately one of the pockets was at the back? it doesnt bother me too much because i bought it for the colours/style not the pockets and didnt want to return it and wait for another. i buy 4XL from hell bunny because my waist/hips are 4XL but above that (so my bust area?) i am a size less than that i think, so dresses can be quite baggy around there, but i always wear tops under my hell bunny dresses so not to bothered, however other people may want to be cautious of this!!! other than that im happy with my purchases. i also bought a cardigan from a shop near my house that stocks a few hell bunny items, and my cardigan is lovely, really soft and nice.

I have bought two dresses from HB in the last two months and the quality is so poor for the price.
The straps on my first dress came away after the first wear and my second dress has started fraying at the seems after the first wash.
Customer Service is as poor as its product quality sadly and they do little to resolve the issues.
Unless you like to sew your garments, I wouldn't pay more than a fiver for their products, which is sad as they have fantastic designs and patterns.

I contacted customer services after finding my trousers with poorly pressed studs that had sharp metal cutting my legs and through the fabric. I contacted customer service who accused me of not washing them correctly and they couldn't do anything about it.
I got back to them about the consumer rights regarding faulty/unwearable clothing within a year and I was met with rudeness. I was told I could return them at my expense with no expectation of anything that could be done.

Also their size charts don't match up to the products correctly so I ended up purchasing the incorrect size twice and paying for the delivery/return both times even though it was within the 14 day cancellation period.