Hell Bunny Anmeldelser 

My package was due to be delivered to my safe space (behind my gate/fence) as I wasn’t home. When I got an email to say it had been delivered, I opened the link to see that the package had been delivered to someone else’s garden. I contacted DPD, who refused to send the driver back to where they had delivered it, and told me I had to go around to all of my neighbours and find the package myself. I refused because this could be up to 100 houses, which would be very time consuming and triggering to my anxiety. They recommended contacting Hell Bunny instead, so I did. Unfortunately, they were even worse than DPD. Not only did they also tell me to go and look for the parcel myself, they essentially mocked me for not wanting to go out and do their job by finding the package - which is utterly disgraceful when I have paid £4.99 for delivery. They then came back the next day to say they have contacted DPD and DPD may “decide” to send someone badk to retrieve my package, but no guarantee (they are also refusing to tell me what options I have if DPD refuse to retrieve my package as well). At this point I thought I’d look into my rights, and found that it is fully Hell Bunny’s responsibility to send me a replacement or refund if the package goes missing, and they should never have made it my job to search for the package myself. I contacted Hell Bunny again with an official request for a replacement, to which they responded in the same rude tone, but this time insinuated that the package had been delivered to the safe space that I had provided, and that I was lying about it being delivered to the incorrect address (I have screenshots of where the package was delivered so this is utterly ridiculous). I’m not going to continue arguing with this disgusting company that are gaslighting me and not allowing me to carry out my rights, so I have since been in contact with Citizen’s Advice on behalf of Trading Standards and they are helping me to carry this complaint forward. They also agreed that I have done everything I should, I have all of the evidence I need, and that I’m being prevented from using my rights. It’s a shame because I’ve been ordering from Hell Bunny for over a decade, but they have completely lost me as a customer now.

I got hooked in by the sale and bought one of their dresses for £24.99 but I returned it due to it not being the quality I expected.

I was annoyed at myself for not checking their returns policy first as it's something I usually take care at looking at. I was disappointed when I saw it stated "Please note, this will exclude any postage and packaging costs." as this goes against UK law for Consumer Rights.

I immediately emailed and explained that I didn't get a full refund for my order and I still haven't received a response so I'm hesitant as to whether they will even bother. What's even worse is default shipping costs £4.99 and you get no choice in that.

I recently returned a Disney UK order and was given back my delivery costs because this is the law, so make sure you know your rights and what companies are entitled to give you back.

Your Consumer Rights:

A customer is liable for the cost to return an item, however if they send the full order back then standard delivery costs should be refunded by UK law.

Citizen's Advice: "If you paid for standard delivery when you bought something, the seller has to refund this if you return it."

Which?: "After returning the goods, the retailer should refund you the cost of the goods and the standard delivery cost you paid to get the goods sent to you in the first place."

I'm also fully aware of my Consumer Rights because I have my own small business and any customer that returns to me gets a full refund.

This happens more often than it should because companies know customers may not be aware of their Consumer Rights. The same happened to me with ASOS but when they acknowledged they were in the wrong, I was given my delivery costs back and unfortunately it is usually something you have to ask for.

Firstly, the quality of clothing for the price is overall poor - the materials are sub standard and the sizing is essentially pot luck as to whether it is accurate.
Then, joyfully, returns (of which there were many including a heavy coat) have to be returned at the buyers cost.
You could engage with ‘customer services’ - who appear to have been trained by a combination of watching episodes of Fawlty Towers and real world advanced sarcasm - who will be totally unhelpful, rude and uncompromising in their approach.
Overall my only recommendation here would be to not use this firm ever. Substandard in every way.

Köpte en kofta som inte passade men det blir svårt att returnera. Jag fick ingen retursedel och jag menar inte fri retur utan returen som dras av koftans pris . Dålig service, rekommenderas inte!

Clothes are nice but very expensive for the quality. I only buy them when on sale. Sizing chart is very unreliable. Hell Bunny website is dodgy and glitchy, so I purchase via resellers.

Poor 'customer service'. Bought a shirt after checking my measurements with the size chart and going by previous buys. It comes and it is too small at waist yet massive in the shoulders. I return and buy the next size up. I have to pay return postage which is OK but then when I receive my refund Hell Bunny also keeps the initial postal cost of £4.99, meaning I am out most of £10 to return an item which is poorly sized. I contacted the 'support' who said it was my fault for ordering the wrong size and were generally so rude I couldn't believe it. They are refusing to refund my £4.99 despite it being in the Consumer Contract Regs that initial postage is to be refunded. I was a regular customer prior to this and overlooked alot of issues with quality but if this how they treat customers in a cost of living crisis- as if we don't matter- then I will spend my hard earned money elsewhere.

I love their clothes, but how can you go up to a 6XL and not a XXS/3XS? Nothing fits me, and because the other reviews about sizing missed this - according to their chart, XS is actually a size 8, not 6.

£5 for delivery- It states when going through the purchasing page 'next working day', no other option available. Purchased on a Sunday, not even dispatched come end of Tuesday
I query next day delivery and get told by them 'Not sure where you have seen that
Here is the info on the site
Orders placed before 12 pm Monday-Thursday will be posted with our Next Day Shipping service. If you place an order after 12 pm, or over a weekend, your order will be sent on the next working day, for instance, Saturday orders will be posted on Monday. Please note although we try our best it's not guaranteed to be shipped the next day and orders may be affected over bank holidays, promotions, and during sale periods. '.So basically they will charge you an unreasonable delivery charge, make it sound like they will send it next working day but actually send it when they feel like it, especially if you order over the weekend. For less than £5 I can for example, package drive/petrol costs and send via Evri for Vinted, less than this company who makes a whole business out selling clothes online can do it and it will get to my buyer quicker than what I will get this order-that is if I ever get my order- The package should have been received today, nevermind not even dispatched!! Rubbish, never again.

They overcharge EU customers by more than 50%. Example: Weston jeans cost 44.99 GBP (approx 51 EUR) on their UK website. On their EU website they charge 77,99 EUR. That's post Brexit price discrimination!

Great customer support. Responds fast. Delivery is fast and efficient. Quality clothing. Bought a skirt directly from the website and one of their pink cardigans from Sourpuss. Very cute clothing and I’ll be buying again for sure.

I ordered a skirt from here just before Christmas. It was my first time shopping with the brand so I went by the size guide. Unfortunately the waist was six inches larger than the size guide stated, so I went ahead and ordered two smaller sizes, as I thought that just sizing down once might not be enough. Returns are not free, so I posted the two larger sizes back together, clearly marking which return form corresponded to which item. I had emailed customer services prior to returning the items, to let them know that I would be sending two orders back in the same package, they responded very quickly and had no issues with me doing this. The refund was processed within two weeks of me returning the items, which is super fast considering that Royal Mail are on strike and a lot of post is held up.

I wanted to share my honest review as I’m happy with the quality of the skirt and the service I received, and people are always quick to write negative reviews over a positive one. The only disappointing factors were the size guide being incorrect and the fact that I had to pay to return the items.

For reference, I wear a UK 12, and the size Small skirt is a perfect.

The designs are unique and the natural cotton fibres are great, but omg the VANITY SIZING! Their XS/6 used to fit me. Now, even though I've actually gained weight, their so called XS/6 is like a size 12, completely drowns me. Other women, because returns are too expensive, are trying to sell their oversized "XS" dresses on eBay saying the same thing. If Hell Bunny size 6, the smallest they stock, is now a vanity size 12, where does that leave women like me? Are we now size 00's? Ridiculous.

Extremely rude and unprofessional customer service staff.
Avoid this company!

the quality is poor, overpriced even on sale and the sizing runs large compared to the size guide. customer service response? the sizing is fine and they "rarely get complaints." trustpilot disagrees with that last statement. the reason this site does not offer free returns is because they would be out of business if they did.

I have always had excellent experiences ordering from hell bunny (from UK). Sizes are usually spot on (fitted as per styles suggest) and excellent quality. I keep most items I order but returns have been dealt with quickly. Support on messenger has been warm and courteous.
I’d like to see more styles that are retro/vintage (rather than skulls and cobwebs!) coming through! I highly recommend.

Two stars because purchasing and shipping were fine, but I'm actually appalled at the quality of the product I bought. I'm not returning as the cost of shipping it here and back again makes it not worth it. Their clothes look nice but try somewhere else, even on sale their clothes aren't worth the cost.

Trousers split within 2 wears, surprising as they were actually a little too big

This was my first purchase from HellBunny.com and I know better now. Beautiful designs and styles but my suggestion is to find a local retailer and purchase from them and not the website. Not being sure of the fit I ordered the top I wanted in two sizes planning to return the one that did not fit. Big Mistake! Returns are on the customer and must go to the UK. My $34.00 top would cost over $50.00 to return for a refund! So I'm stuck with it. Just be aware of their return policy. I was aware but having never sent anything overseas did not realize the cost to send even a tiny package. They originally charged $7.00 to ship the two tops so I figured it couldn't be more than that to return one. I emailed customer service to see if there were any alternatives and the answer was no. Learned the hard way this time.

All in all I had a good experience with this company. I got cold feet the first time I placed an order, so they cancelled it per my request with a full refund.
I decided to go for it and place another order and stick to it. After much measuring and thinking I changed my mind about the size on the clothes, and they said they would change the size for me on all items ,and this was the same day my order was shipped so I crossed my fingers.
My order arrived aprx 4 days after it was shipped, and since I live in Norway that was so fast which was great!
I got what I ordered, the size was right and everything fit perfectly and looks awesome!

Customer service could use some fine tuning as some things were kinda confusing and I had to ask certain questions several times before getting an answer to what I needed to know.
Sometimes they say they'll be with you soon to help but never gets back to you.
The fabric wrinkles easilly, but it's not too hard to straighten out.

All in all I am very happy with my order and super fast shipping. All 5 pieces are so bright and beautiful.

So after placing an order for clothing for a party, happening on a specific date, noting that it was 'next day' delivery, for orders placed before 12pm (with weekends and BH's excluded) I am now a week on, and no clothing has shown up at my door.

I've emailed to ask where my order is and pointed out the next day delivery charge (£4.99) and their response has been, that's this does not refer to next day, it's delivery, not next day.

I've taken a screen shot of the shipping details on offer and I've asked them to change the next day delivery point, as it's false advertising. As I was on a timescale, I didn't order from many companies who could not get the clothing to me by the date. I chose Hell Bunny because it clearly states 'next day' - even with a bank holiday, it shouldn't take a week.

While the £4.99 is not a massive amount, it should be billed as standard delivery charge, not next day as that's very misleading!

The order was not for an insignificant amount either.

Also their website is atrocious to use on a mobile and not that great via the website either. Filters don't work properly and some items of clothing show up as adverts and then you can't search for them.

As I'm not in receipt of the clothing itself, I can't comment on the quality. (Will update.)

They should just be more honest and clear from the off. It's not given me a good feeling about Hell Bunny and I won't be shopping with them again.