Hell Bunny Anmeldelser 

221
•
TrustScore 4.5 av 5

4,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Fantastic company, wouldn’t shop anywhere else for my daughters clothes . I used to purchase hell bunny from other shops but have just started buying direct .Kellie and the team in customer service ar... Vis mer

Selskapet har svart

Vurdert til 3 av 5 stjerner

J'ai beaucoup acheté de Hellbunny et leurs propositions sont souvent très intéressantes mais... La qualité n'est plus au rendez vous. J'ai adoré et commandé les modèles Solaris et Camellia qui s... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I have always had excellent experiences ordering from hell bunny (from UK). Sizes are usually spot on (fitted as per styles suggest) and excellent quality. I keep most items I order but returns have... Vis mer

Vurdert til 5 av 5 stjerner

I will for sure buy again from this shop. Everything is so beautiful, well made and the delivery was fast too. I love my new dress! Highly recommended!

Informasjon om virksomheten

Opplysningene stammer fra ulike eksterne kilder

The Official Home of Hell Bunny, All your Hell Bunny favourites available to buy online now


Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

221 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,6

Alle anmeldelser

(221)

27 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Alternatively Retro!

Hellbunny is that perfect mix of alternative/retro. After rediscovering the brand around a year ago via social media, can safely say over a third of my vast wardrobe is their clothing. And I genuinely feel my best in one of their outfits!
In addition to great clothes, they have amazing customer support, and a brilliant tiktok channel where you get to see the clothing on someone, and ask questions.
I also love that the website shows various models of all sizes wearing the clothes so you get a true idea of what it will look like!

31. juli 2024
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Svar fra Hell Bunny

Hi Summer! Thank you so much for being a loyal Hell Bunny customer and joining in on our TikTok lives!

Vurdert til 5 av 5 stjerner

I'm still in love with brand after many…

I'm still in love with brand after many items ordered and even being lucky enough for a make over I can't fault them enough!

Customer service has always been 100%
Quick delivery. Amazing clothes can't fault them!

Thank you!!

17. august 2024
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Hi Chloe, thank you so much for your kind review! We are so pleased you love your Hell Bunny items and enjoyed your makeover experience.

Vurdert til 5 av 5 stjerner

I love hell bunny

I love hell bunny, their experience, customer service and the actual products themselves make you feel very demure, very cutesy as well as a badass in one

Constantly coming out with new patterns and clothing 10/10 will buy from again and again and again

Best pay day treat

12. mai 2024
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Svar fra Hell Bunny

Hi Georgina, Thank you so much for your kind review! We really appreciate you taking the time to write about your experience.

Vurdert til 5 av 5 stjerner

Great quality

I recently bought a dress for my girlfriend and I besides the great customers service, she is really happy with it and the dress looks amazing.

Thank you, hell bunny

1. mars 2024
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Svar fra Hell Bunny

Thank you so much for shopping with Hell Bunny and we are thrilled your girlfriend loves her new dress <3

Vurdert til 1 av 5 stjerner

Very poor quality and very expensive

Very poor quality. I purchased 2 quite expensive coats in February 2024, both one size larger than necessary, but my wife’s coat seams came undone within 3 months. I didn’t tell them immediately due to health issues and my wife couldn’t because she is blind, but the photos are dated. But the Hell Bunny team said it was normal wear and tear! After 3 months! I don’t think so! It’s poor quality garments that are massively overpriced. This is evident from the other feedback and the overall feedback for 1 star being the most feedback received.
Go to a supermarket as their clothing is way better and way cheaper
No doubt Hell Bunny will respond by saying they gave a £15 refund as a gesture of goodwill, but that doesn’t compensate for overpriced poor quality clothing

Updates

Hell Bunny refused to accept that the coat was substandard after only 3 months of occasional use when it quite clearly is. Their stitching is of poor quality. They sell overpriced cheap nasty products and don’t deserve to be in business. Look at their feedback. It says it all. The highest feedback score is the 1 star! That’s a lot of unhappy customers and yet they think it’s ok to continue selling rubbish

They are trying to remove this feedback because it tells the truth

20. august 2024
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Svar fra Hell Bunny

Michelle wrote to us and sent photos of a hand-sized tear on the lining seam on the waist of their coat, purchased 6 months ago. This type of tear is typically caused by a sharp object catching onto lining fabric. In the UK, as a rule, faulty item policies cover purchased items up to 30 days after the items are received by customers. After which, cases are assessed individually and we do our best to provide solutions to our customers that are fair to both them and us. In this instance, as we could see it was a very small tear, we offered to cover the cost of repair at a dry cleaners (circa £15). We also sent the a vouchers for 20% off their next order as a gesture of good will. Michelle was unhappy with this solution, left this review on Trust Pilot and brought up exchanging/refunding the coat. Unfortunately, as it has been 6 months since the purchase, we couldn't accommodate this request. We are sorry we were unable to provide Michelle with the solution she was hoping for on this occasion.

Vurdert til 5 av 5 stjerner

Amazing customer service

Always gorgeous clothing supplied by hell bunny.
The customer service is second to none!
I moved house since my last purchase with them and I accidentally clicked my old address for delivery, I realised as soon as I clicked to pay.
I emailed their customer services straight away to see if there was any chance to adjust the delivery address before dispatch and the wonderful Harmony sorted this out straight away to ensure that my parcel arrived to the correct address and updated me with my new tracking information.
A lot of companies wouldn't have done this as it was my error and i would have had to either try to locate the parcel, wait for it to be returned or accept that I would have to pay out again as it was my fault, but not with Harmony and Hell bunny they truly value their customers and it shows!

15. august 2024
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Svar fra Hell Bunny

Thank you, Tash, for taking the time to write such a kind review. We were delighted we were able to assist you and hope you will shop with us again soon.

Vurdert til 5 av 5 stjerner

Great company…

Excellent service very quick I am absolutely delighted with my purchase fit and colour spot on thank you

8. august 2024
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Svar fra Hell Bunny

Thank you so much, Jennifer! We are so pleased you love your purchase.

Vurdert til 5 av 5 stjerner

Cool style, quality items and perfect fit

My daughter is off to uni soon and needed a whole new wardrobe. She prefers retro, but cool, alternative styles. Thought Hellbunny would tick all the boxes. Placed a large order that arrived very quickly. Couldn’t be happier with the items we’ve received! The size XS fitted perfectly, the cut is amazing and the quality of the fabric is really good. The tops and dresses give this cool young vibe, they look even better in real life than on their website. Awaiting the new collection now, so we can order more!

17. juli 2024
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Svar fra Hell Bunny

Thank you, Rukia, for such kind feedback! We are so pleased your daughter is happy with her new Uni wardrobe!

Vurdert til 5 av 5 stjerner

Outstanding customer service

Outstanding customer service! I placed an order and immediately realised I’d made an error. I emailed the customer service team and they cancelled my order in less than 90 minutes and arranged for a refund. Harmony was fabulous and I couldn’t have asked for better service.

7. august 2024
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Thank you so much, Lucy! Glad we were able to help so quickly

Vurdert til 5 av 5 stjerner

Amazing Company

I never have issues with Hellbunny they are always so helpful, kind and responsive. Their clothing is unique and high quality, they’re so size inclusive and offer great deals.
Cannot speak highly enough of them, Harmony in particular is a trooper and so lovely to speak to.

26. juli 2024
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Svar fra Hell Bunny

Hi Laura, Thank you so much for such a lovely review and we will be sure to pass your feedback onto the team!

Vurdert til 1 av 5 stjerner

Not worth the hassle- poor quality items

I was very excited to recieve my order from hellbunny however when it arrived I was extremely disappointed, firstly the sizes were massive for what I ordered (medium) they looked almost L/XL, secondly the quality of the material was disgusting to touch, very thin and not worth the cost! I returned the items at a cost of £5.99. They have not refunded me shipping costs and I've had to pay more to send them back. The customer service team don't seem to care much either. Not worth it at all I would definitely avoid buying anything from this site.

17. juli 2024
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Svar fra Hell Bunny

Update: Jemma's query was resolved in July. We arranged a refund for the delivery costs and provided the client with a little gesture of good will. We were also very sorry that our returns policies caused any distress.

Vurdert til 5 av 5 stjerner

Excellent

Super Fast response when emailing with enquiries.
Quality of product was great.
The delivery was fast and on time as they promised.
So far I can't fault them at all.

4. juli 2024
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Thank you, Angeline, for such a nice review!

Vurdert til 5 av 5 stjerner

Excellent customer service

Can't put to words how absolutely amazing the customer experience I received from one of your customer services advisor, I believe her name was Harmony? I was wanting some reassurance about sizing as I am usually an M/ L and Harmony assured on on social media that the sizing would be a perfect fit :) the dress arrived today and I am in love!! Thanks sm Harmony! Can't wait to buy the next HellBunny range.

22. juni 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Hell Bunny

Hi Tasha! Thank you so much for your review! We will be sure to feedback your positive feedback to our colleagues.

Vurdert til 5 av 5 stjerner

I love my new dress!

My new dress fits gorgeously -- it is stunning! And their customer service was top notch. I felt respected and valued, and their communication with me was excellent.

21. juni 2024
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Svar fra Hell Bunny

Hi Jessica, Thank you so much for your kind review. We are truly appreciative!

Vurdert til 5 av 5 stjerner

Very helpful with order for wifes birthday!

I was trying to get a hold of a dress for my wifes birthday and wasn't really sure what I was doing, Harmony was super helpful with nailing down a look and when I realised I'd given her the wrong dress size (complete bloke moment) she very graciously swapped out the item for me before sending it off. Thanks again!

4. juni 2024
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Svar fra Hell Bunny

Hi Alex, Thank you so much for your review! We hope your wife loved her Hell Bunny gift!

Vurdert til 5 av 5 stjerner

Awesome clothes and customer service 🥰

I've loved every item I've ordered from Hell Bunny....and there have been quite a few 😅
The customer service from Harmony on the tiktok lives especially is amazing. Any questions you have they're answered on the spot. Harmony even carries a tape measure with her to advise of different fits/lengths according to customers heights. 🥰

1. mai 2024
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Hi Kate, Thank you so much for your kind review!

Vurdert til 5 av 5 stjerner

Best clothes brand

I shop at Hell Bunny for years now
The quality is great, the staff is lovely.
Best clothes brand, I wear almost only Hell Bunny 🐰

21. juni 2024
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Thank you so much Gwenaëlle for your kind review!

Vurdert til 1 av 5 stjerner

Wrong size. Not easy to return stuff

Measured myself and ordered a top. Size came wrong so I ordered a size up and packed the previous one. Packed in the original package, with the sticker they send for returns in front of the packaging. I even put tape over it to protect it from getting wet, get erased etc. Came back as apparently "address unknown". I won't even bother returning nor ordering clothes from this company again. They really don't make it easy to return an item and the sizing is all over the place. Disappointed.

10. april 2024
Anmeldelse skrevet uten oppfordring

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