Healthharmonie Anmeldelser 

I was referred by my GP to HealthHarmonie dermatology in Oldham for a birthmark excision in June 2025. From my first consultation with the dermatologist, I was left feeling uninformed and lacking confidence in the proposed excision. After weeks of waiting, I rang to explain I had not received my clinic letter and detailed my poor experience to which they apologised and immediately offered me a slot for the 24/Nov/2025 which I felt was strange given I had previously been told it would be some time before this. I decided to attend and judge on the day whether I felt comfortable to go ahead. 

Myself and my partner arrived for my appointment where I was told that the HCA had called in sick so there was going to be a delay of ~1.5 hours whilst they waited for the replacement HCA and equipment to come from Birmingham. After waiting ~2 hours, I was told from the receptionist (not affiliated with HH) who had kindly chased where my appointment was up to, that I was not on the list. The HH staff did not have the courtesy to tell me this directly but eventually, on request, came to see myself and another gentleman in the same situation. The explanation from the HCA was as expected from HH, insincere and lacking resolution. We were told our appointments had been cancelled on the Friday to fulfil urgent appointments and they never informed us. Myself and my partner had taken time off work for this appointment and I had been anxiously awaiting it. For them to allow this oversight to happen was nothing short of poor care and left me feeling both upset and humiliated. I was told I'd hear from them to have a rearranged appointment which to this date, 15/Jan/2025, I have heard nothing.
 
I attempted to contact PALS regarding my experience but was shocked to find that as a private company, although FUNDED by the NHS, complaints are not accepted and instead have to be directed to HH. This left me feeling quite helpless - I don’t trust HH to deliver my care so why would I trust their complaints procedure. To prove this point, I submitted a complaint on the 28/Nov/2025 and was informed they would be in contact within 28 working days. Unsurprisingly, it is now past day 28 and I am yet to receive any response to my complaint and indeed any apology or rearranged appointment. I have instead submitted a complaint to the CQC since they inspect services providing care, including HH.
 
I have now contacted my GP to be re-referred under the right to choose pathway to an NHS-led service but this had to be passed on by HH to my local hospital. HH insisted I have a telephone appointment to approve my re-referral which was on 28/Dec/2025. Predictably, I spent the next week chasing this to find out on 05/Jan/2026 that the clinician had not documented our conversation and I had to have ANOTHER appointment. On the day of said appointment, I received a call to inform me I instead require a face-to-face appointment with the next one being 02/Feb/2026. This now means I have will have been waiting 8 months, and due to the delay in getting my referral forwarded, I'm going to be waiting even longer before I can join the NHS wait list.
 
I can't express enough my complete dissatisfaction for this company and I find it infuriating that this is deemed an acceptable solution to NHS waiting times. There is no organisation, coherence, communication or accountability throughout. Complaints are ignored and frustrations are met with, after at least 30 minutes wait, an attitude of 'this is our way of doing things'. Despite multiple failings from them, I've not once felt anyone try to make things right or sincerely apologise for how I have been treated. I urge people to raise their concerns with the CQC, and continue to fight for the care that you deserve. It shouldn’t have to be this way but for some reason, it seems it is. Let's stop privatising the NHS and instead re-invest in our own NHS public service that will likely cost less long term and be a service we can trust.

Rated one because I wasn’t given the opportunity to rate them zero 100,000. They are absolutely appalling. I have had my last 5 appointments cancelled last minute with no excuse. The last appointment cancelled was to discuss the inappropriate decisions made by local nurses which should’ve been at least a GP a letter they sent to me stating this. I can honestly say I’ve never dealt with a company so inadequate in my whole life. Clearly the NHS subcontract work to this company my question is who in the NHS manages compliance of subcontractors and where is the audit process?

Clinic cancelled without telling me . No medication promised to phone haven't! Cant get through on the telephone

Very very poor service had to wait 5 months after referral by go then had an appointment on 10/01/2026 and I went there and was told my appointment was cancelled as they had some system issues and they told me to call Monday morning for rebooking so I called them today and was told that they can’t book me as they don’t have funding anymore and I should ask my GP to refer me somewhere else.very disappointing.

The most frustrating thing about the process is, it's an absolute nightmare trying to speak to someone even when they send an email out with your details on and happen to put someone else's name on the document. Its taken nearly a month and still not sorted it and now the med nurse has decided not to medicate me because she thinks I need to take antidepressants beforehand. I've since spoken to an adhd expert and they have never heard of anyone doing this. Wish ad never gone with them.

Following quickly on from my initial appointment, i saw a Consultant. Diagnosis given and prescription sent to pharmacy. Treatment started the next morning. I am now waiting for a follow up appointment within 2 months from from my last one. From referral to diagnosis , 12 days. Excellent.

I was seen on time and greeted appropriately by the Dr and Nurses who very friendly and informative. The procedure was done very well and I was informed about what was to happen at each stage.
The only criticism I have is the phone numbers given to contact if I needed to rearrange or ask anything do not work- nobody answers them.

Excellent opticians at Healthharmonie, Wylde Green, Sutton Coldfield, my appointment was punctual and i felt at ease

The examination only involved taking a photo to be passed to a consultant. After six weeks with no contact I had to contact them. I was told the consultant wanted to see me and was given an appointment. At the last minute I was told this would be a phone appointment and I should send a photo. My current treatment is based on dubious photos.

Poor poor service from start to finish. Was referred by my Dr in Feb 2025. Seen by HH in June 25, told was a BCC that needed removing asap. This was done in Aug 25. After hearing nothing I was given an appointment for results in Dec 25, when attended this appointment, they told me they didnt have my results back yet and would ring me. Jan 2026 and still heard nothing. Ringing up is a joke. Avoid avoid

Was seen for initial consultation, never heard back so 8 weeks later I rang for update....appeared I needed an urgent appointment for a skin lesion removal. Had this appointment....12 weeks on, still waiting for results. Luckily im under the care of an oncologist for breast cancer which is just as well as otherwise Id still be uncertain if ive skin cancer. Diabolical provision of treatment, still unsure how you were ever awarded this contract as your failures in patient care are inexcusable.
Don't even bother commenting or giving a reply back to this review, your service is sh!t and I dont want to hear any form of another apology to tick off your quality assurance control ....I recall you apologised for the fact you didn't call me months ago to say I needed that urgent surgical appointment so really your words mean nothing. And I'll be reporting you to CQC.
A word for other unfortunate patients who find themselves referred to this sh!t show, ask your GP to refer you to your local hospital instead, take ownership of your treatment as HH certainly won't!

A very, very badly run organisation. Long wait times for everything is normal service. It doesn't matter if it's trying to contact them by telephone, or waiting for appointment, the patient does not appear to be the focus of the company's efforts. There is no ownership of your treatment. It will follow a disjointed path which has been designed not to cope given the pressure of patient numbers, and or lack of qualified staff - reasons given for delays/wait times.

I’m appalled by your service! For one I was told the next step would happen between 3-5 days, dated the 4th December. I’ve now found out today 24th Dec that you can’t take my referral due to my mental health. This is the most stable I am going to get. I’m not asking for a crisis support service, I’m asking for an adhd assessment.

I know what this is though. It’s your service wanting quick and easy money off the nhs, most people who have adhd have metal health issues, and suicidal thoughts. I told you in the assessment I had no plans to act on them, and I haven’t since March of this year. They’re just intrusive thoughts.

Why not just be honest and admit you only want straight forward easy assessments, ideally ones where no titration is needed, as that’s easy and fast money!

Avoid!

A.Gent

Never get follow up appointments sent through always have to phone yourself and wait in a queue. Have also had to chase for prescription to be sent to the gp surgery. Not good service at all

Can this get any more unbelievable!
Finally been given an appointment... in Wolverhampton when I live in Oldham!!

From march/April 2024 noticed my skin started to change on my face and back and arms. I was referred to a dermatologist on the 11 October 2024 by my GP. By Christmas of 2024 and new year 2025 it had become worse still not seen a dermatologist! Multiple visits to MSK A&E the GPs followed due to my face and arm getting infected and me becoming quite poorly.

I continue to chase my appointment up at the GPs for a dermatologist to be told soon?! By this time it's August 2025 and still no dermatologist!

September 2025 finally I see a dermatologist from healthharmonie
46Wks and 6days after my referral they say I have a steroid skin induced infection? And I will be reviewed at 6wks! Given creams more antibiotics which I've now been on since April and washes. This appointment was bittersweet…
No1… I was so happy to be finally seeing a dermatologist.

No2… before any introductions were delivered and before my backside had even touched the chair the dermatologist blurted out there’s nothing I can do about the scarring. Just smack straight out with it. It knocked my sideways and I kind of missed the next few moments through shock. 😳 no consideration what so ever infact I’d say her bedside manner was in general rather poor to say the least while the other two assistants I felt sat there in an uncomfortable silence.
No3… There was no facial inspection no equipment used it was as if she had already made her mind up as to what it was!.

It's now 21st December 2025 still no reviews no dermatologist in sight more visits to the GPs even my consultant Rhumatologist has emailed them to express the urgency.

I've now been trying to phone them for 7wks and no one answers the phone because there obviously isn't enough receptionist or dermatologist.

Ive suffered another flair on the same areas especially my face without the presence of steroids? Which now beggars the question am I on the correct antibiotics & creams etc..

I've been ghosted neglected and ignored, past from pillow to post since my referral in October 2024 that's 1yr 2mnths 10 days!

I now have scarring for life on my face.
I'm now having to see a therapist.
The system is broken!!
This is not timely care!!
The NHS say 18wks to be seen…

Utterly unacceptable I have still got infected open wounds on my left cheek and despite myself the GP and MSK contacting them nothing?

If you're going to have the privilege of a NHS contract at least make sure you can fulfill it...

I’m also aware you only took this contract on recently surly you did your due diligence regarding delivery and demand?

Extremely frustrating
I feel helpless,
Why am I begging to be seen?

I’m sure news at ten investigations would have a field day with the dermatologist debacle along with all there other NHS revelations.

Northern care alliance did you do any due diligence as to weather healthharmonie actually had the infrastructure and staff to deliver? Obviously not!…

asked my GP for a dermatology referral in feb this year. In NOV (!) after chasing them I get a text from them to say they have referred me to health harmonie. since mid Nov I have rung HH virtually every day. lowest number in the queue 14, highest 28. it takes about 15mins for their "we will call you back in 24 hrs" . But they don't. emailed them, no reply.
And the number the GP gave me to call HH is not a free phone number but a normal 0121... number.
And this is a private health care provider !?.

In January 2025 I was referred for a hysteroscopy appointment. I am still waiting to receive an appointment, it’s been 11 months and counting… healthharmoine is supposed to help reduce NHS waiting times??? Crazy waiting times
Called in July and was told I’m still on the waiting list. Every time I’ve tried to call since I’ve been on hold for 20+ minutes unable to get through?

Really disappointed and frustrated. The appointments came through quickly and I got my diagnosis even though the 2nd professional seemed to not be listening. Then it grinds to a halt.

7-8 weeks and still no report. I guess they got paid already.

As for phoning to get an update. I’m on my 3rd attempt to get through, with no luck. Hold music for 20+ minutes on 3 different days. It’s disingenuous to have messages about high call volume. If it’s always a problem it’s a choice of HHM to not staff things appropriately.

Literally do not care, do not listen, just want an argument, spent weeks and weeks trying to get through, 3 weeks before I went away I then tried via email which was exciting to start as I got a response but then no, completely ignored again! As my medication has literally saved my life.... now I have finally got through to someone they just don't care at all, literally told them it will wreck my life if I come off these meds. Literally will not do anything.... no apology, no care, horrible company and people! GPs and nurses have been good tbf, but you're not allowed to speak to them.... now have an appointment a couple of days after I come off meds, lets hope I get through the days of suffering! Thanks god my doctors are decent and let me in for an emergency bloods appointment otherwise would of had no chance. Ask to go elsewhere if you hear this name mentioned.