Healthharmonie Anmeldelser 

I have just been put on hold (4 in the queue) for over a hour , then a robot said I am being transferred to a call back and hung up.
Iv had dealings with this company previously and I’m not impressed. I doubt I’ll get a call back

After my scan I was told I could access results within 5 calender days via my GP
Nearly a month later I still have no scan results.

1 star – Appalling assessor conduct and zero professionalism

My experience with HH Minds was shocking. My assessor, Juliana Tinhunu, was rude, abrupt and repeatedly talked over me from the moment the assessment began. She made absolutely ZERO pleasant, reassuring introduction, made no explanation of the process. She was cold, uncaring and had zero people skills. She demanded ID without any prior notice, ignored my explanations, and refused to continue even after I provided valid ID. Despite me being hospital for an injury i made the effort to still attend and was able to get a private room to still do the assessment, when she learned this she spoke to me in a cold, accusatory manner and refused to continue saying she couldn't do the assessment while i was in hospital as i could be in hospital for mental health reasons! I told her it had nothing to with mental health i was there for an injury. I asked her to justify her decision to terminate my assessment with the policy or written proof that this was the case. Even when asked on 3 occasions she refused. She said she'll get it. I asked her not to close the video meeting until she finds it. She immediately left and closed the meeting. Her manners were disgraceful, I have never encountered as less empathetic professional in my personal life and professional life as former learning and behaviour psychologist for overseas ministry of education

When I asked for clarification on a matter she was claiming, i asked her to keep the call open while she checked, she abruptly hung up with no warning, no explanation and no information about next steps. Her communication lacked empathy, professionalism or even basic respect. As a former Behaviour Psychologist, I know what appropriate professional conduct looks like… and this was far from it.

This experience raises serious concerns about safeguarding, transparency and adherence to NHS standards. I have submitted a full formal complaint with evidence and expect HH Minds to take this extremely seriously.

I would not recommend this service based on what I have experienced.

Update ...
In reply to their reply below- what medication?? I made no reference to medication and i don't take medication. I guess this illustrates how much attention is paid to complaints 🤔 🤷🏼‍♀️

They do not answer emails and their stats are made up. I don't believe their lead time is 4-6 weeks. They haven't answered my emails in over 2 weeks. I'm going to complain to my GP and get referred somewhere else.

Spending 1 hour on hold and only moving 2 positions. The queue,supposedly, was only 8 long.

Asked to press 1 for a call-back "we aim to call you back sometime within 24 hours" and that didn't work either.

So much for the NHS using a contractor- Service is worst than going direct

I have been waiting 5 weeks for an urgent shoulder scan. I was due to have it this morning in Penkridge, Staffs but received a phone call at 9.15am saying that the clinic was cancelled. I was asked to phone the HQ in Birmingham. After waiting in a queue for half an hour I was pleased to hear that there was an appointment in Uttoxeter this afternoon. I had explained that this was for a shoulder scan.
A text message arrived for a gynaecology ultrasound scan with instructions to drink plenty of fluid beforehand!
I eventually managed to speak to someone at the surgery in Uttoxeter and was informed that they didn’t do shoulder scans! Glad I didn’t have a wasted journey but I’m still waiting for my shoulder scan.

Referred for eye examination
Arrived a little early but was seen almost immediately
Excellent service

They attended to client on time, no wasting of time

My GP referred me to dermatology on a fast track referral. I was seen within 2 weeks for photos. Received a letter a few days later saying I was taken off fast track and to make an appointment for a biopsy. I phoned on 25th October, all appointments were taken for November. Told to phone in 2weeks as clinics weren’t open for December. After trying for 4 days and unable to speak to anyone, I contacted my health centre who contacted the company. A lady contacted me next day, still no appointments said she would phone me, after waiting a week , i phoned again.I was told December fully booked and phone in 10days as they wouldn’t phone me. He also said there were high levels of referrals from Oldham and clinics were full and to try agin in December for a January appointment. After many more calls still no appointments . I contacted my GP today who suggests I make a formal complaint.

Explained everything about my treatment and answerd any questions that i had

The doctor was late about an hour then after my appointment I supposed to get my prescription which they forgot to put it in the sistem and im still waiting after been 2weeks
The service was terrible
Im really not happy
There isnt any manager to talk to you
Been calling the clinic to get my prescription no one answer you properly
Never seen this much disrespectful and dis responsible in my life

I had a face to face Dermatology interview. Your 2 professionals included me in their deliberations. My input was given careful consideration and was adopted as a way forward.
This was my 1st encounter with HH in Oldham and it deserves a 5☆rating. I might be a day or two adrift with the date.

Very polite, professional and caring staff. The procedure I had was supposed to be painful, but I finished with minimum pain with multiple things done on one go. All was on time with all the information needed afterwards.

Dreadful. Attended an ultrasound appointment 5 minutes early only to be told my appointment had been cancelled (this was then 15 minutes after my appointment time). They tried to tell me I’d called and cancelled it myself that morning, I certainly hadn’t. The sonographer was inside the treatment room chatting, with the door open, clearly talking to a friend or colleague. No other patients were in the waiting room, they told me they couldn’t see me as the appointment slots are only 10-15 minutes, but there was no one else there! The healthcare assistant could tell I wasn’t happy (left work early, sat bursting for the toilet as the scan required a full bladder) and the best they could do was offer me the contact information for their patient feedback phone line which was closed! It was only 4pm!

Glad to have an appointment. Great communication regarding appointments, prompt and courteous staff but feel that more consideration needs to be given to patients feelings & knowledge throughout & after the appointment/procedure. Give the patient opportunity to ask questions. More thorough aftercare information needs to be provided, especially for patients who have not been through procedures before. Remember that patients are humans, individuals, not numbers.

Terrible company. First appointment cancelled having taken time off work. No nearby clinics and don’t seem to use nhs facilities. People in call centre are not interested and show no sympathy and don’t listen. Why don’t the nhs use local hospitals? I was sent for a hearing test miles away and the room wasn’t soundproofed so it wasn’t an accurate test.

Extremely disappointed. As many other reviews on google, I was diagnosed fairly quickly by HHMinds, communication was great up until the end of assessment b.

I had my assessment b on the 9th of October, I have yet not received any report of the diagnosis, neither has my GP. I had my first titration appt nearly 5 weeks later, which the clinician wanted to refer to MDT ref the medications I'm on? Although there are MANY other cases of people using the same stimulant medications as per /r/ADHDUK, many of whom were quite surprised that a qualified clinician should need to refer for further information... Ironically, the titration report arrived over a week later, specifying that I should hear by the following Monday.. (ha what a joke, especially considering I don't have my assessment reports)

Either way, I was told it would be no longer than 1 week until I heard anything more... It's now been nearly 3 weeks and I still don't have a follow up appointment or any further information!

I've called and emailed, promised call backs multiple times, at least when I can get through....

Very efficient. People were very friendly and polite.
No delays, very prompt. Everything explained clearly.

I have had several visits in recent monts following a refferal by my GP. All appoints have been made in good time and also on the day of the appointment i have been seen on time. On one of my appointments the consultant offered to check my back for potential melanoma even though i wasnt there for anything to do with my back. Unfortunately i have forgotten her name but i am so grateful to this lady for being so caring and professional as the 2 suspicious moles i was unaware of that she had spotted were infact cancerous. Id like to thank the surgical team of Ebaa Sabri, Sam Gallagher and Tanya John. They are a fantastic team who are clearly very skilled in everything they do. Finally, on the odd time i have needed to call HealthHarmonie the people i spoke with have all been very friendly and helpful. All the above people are a real credit to your organisation. Thankyou.
☆EDIT☆
The Health Harmony reply was clearly meant for someone else's review and not mine.