Healthharmonie Anmeldelser 

Good staff!

The consultant was the most obnoxious, rude, condescending professional I have ever encountered. I was made to feel completely undermined, my issues not important and he continually smirked and rolled eyes when I was speaking. One of the nurses faces was shock behind him at this but nothing was said. When my partner asked him a question he acted completely differently with him, presumably as he was a male.
As a Principal Manager in social care I do not expect to experience this from our health sector who we work closely with.
I have recorded his name and will also be contacting the GMC.
More disappointing is the 2 nursing staff in there, 1 who was shadowing clearly showed on their faces that it was not acceptable yet did nothing. Therefore they are condoning this behaviour.

Consultant very reassuring and explained everything clearly.

Thorough examination and treatment. Thankyou

The staff were helpful and friendly. The examiner clearly explained what he was doing, why and what his conclusions were. Excellent and greatly appreciated.

Welcoming and professional staff on every visit. Good to be seen by doctors who take the time to talk to you about your condition and ensure you understand. Conveniently situated for us too.

Very professional and good location

Your customer service is absolutely horrendous. Tried phoning numerous times, 35-50 minutes on hold then when I finally get through I either get cut off straight away or someone answers then puts me on hold again and then it cuts off. Emailed numerous times over the course of weeks and not one reply, I would give you minus 10 stars if I could.

Spent hours in queue on phone trying to get an answer to my query about stopping anti coagulant before operation.
Why was I not informed directly about this by the dermatologist in advance?

My overall experienced was good
Satisfied

The only positive was the appointment came through quickly after my doctors referral and was at one of my local doctors surgeries.
The appointment itself was terrible and would have been as beneficial being sent on a email! The clinician sent me a link and told me this is the process and the steps we will go through starting with one. They were not interested in any of my symptoms or discussing anything during my visit and I asked if there is anything lifestyle wise I could change or supplements to help that they could recommend and was advised to stop smoking, cut out alcohol, exercise and get rid of my Husband if he gets on my nerves, clearly none of my notes had been read before the appointment and advice that is no help to me as I have never smoked, I run half marathons, drink limited alcohol and are happily married.

My experience with Health Harmonie has been an exercise in frustration and systemic failure. Unfortunately, because they are commissioned by the Integrated Care Board (ICB) for my area, I was given no choice but to use them. Being "locked in" to a provider that maintains this level of general NHS ineffectiveness is unacceptable.
I submitted a formal complaint (Ref: COM-868) on 20th January 2026. Health Harmonie’s own policies and the ICB’s standards state that contact should be made within 3 working days. Health Harmonie did make contact quickly, however, ICB….. tumbleweed. As of 26th January, I have had zero acknowledgment from the ICB.
Furthermore, while Health Harmonie requested my blood results from my GP on 23rd January (blood test on 20th January and results available to me the following day) , they have shown no proactivity in ensuring these were received to move my care forward and even stated they would expect it to take 1-2 weeks for a blood test results to appear on their systems. It feels as though the patient is expected to do all the administrative heavy lifting while the provider hides behind a "commissioned" status.
Health Harmonie appears to be a bottleneck in the system rather than a solution. If you are referred here, be prepared for ignored deadlines, poor communication, and a total lack of accountability.

Poor. Appointment was nearly an hour late, with no communication and the GP receptionist unable (?unwilling) to communicate with the HH team. The doctor didn’t seem to listen and did not examine my daughter properly. Missing some problematic areas altogether. Advice was not clear and I felt that I had to prompt for investigations.

Excellent service from caring professionals- couldn’t ask for more - thank you

Waiting times on the phone are beyond poor. I waited up to 1 hour 30 on multiple occasions despite calling early.

I was told I had no appointment upcoming when I did.

The worst part is this entire ordeal was the consultant I saw face-to-face. Bearing in mind it was relating to an extremely sensitive medical matter, the consult was rude, abrupt, made unnecessary snarky comments, unfriendly, uncompassionate, passive aggressive and unprofessional.

I will never go back to this company again, and to think, we are paying for this.

Trying to contact this company is impossible. Obviously privatised not prepared to put staff on phones because of cost. Community based my arse, everything thats wrong with private sector is right here. Causing people stress when they need a response. Paying the top dog is more important.

I had a really positive experience with the mental health nurse Mr Wellington Munyemweri and Dr Uroosa Khan I felt comfortable and well listen to during my adhd appointments and they have both been very knowledgeable and supportive during my time. I couldn’t ask for anything more, I really appreciate there time and consideration for my diagnosis, I appreciate the tritation and diagnosis report will take some time, but I’m happy to hang on and give them time as nhs I have been waiting years just for one appointment. Thankyou for the positive service you provide.

Was referred by the GP for a lesion on my skin, first appt was within 4 weeks to take photographs but then heard nothing afterwards, I ended up calling them in December to be told ‘oh you need a biopsy a letter has been sent to you GP’ said letter never turned up. Anyway she booked me in for the 17th Jan for the biopsy, I huge wait! Very frustrating and left worrying if I have skin cancer! On the day of the biopsy appt I receive a call to say i have been booked in with the wrong surgeon so we need to cancel, the next earliest appt is the 12th Feb and I have to travel 30 miles to it! Absolute joke and I still haven’t received the report from my first appointment

Terrible telephone response service, waited 40+ minutes, no response, went to call back action and no call back

If you actually get to see a Doctor…
If you actually get to see a Doctor they are fine. The communications and appointments system is simply dreadful, long waits, huge telephone queues, appointments muddled and cancelled wrongly etc. Extremely distressing at difficult times. My husband died recently of a rare skin cancer and my own experience has been horrible.