Every time I go to BHI Parkside Bromsgrove I have excellent service. The staff are friendly, I have never been seen late at the appointment, if anything I’ve always been seen early! The consultant was... Vis mer
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Terrible System, administration is awful, people on the phones say they'll call you back and do not. Kinjal twice told me she would call and did not. Was sent a text message 2pm Friday afternoon, te... Vis mer
Horrible experience. doctors are unskilled have had the same problem for 2 years and haven't cured yet after having super heavy dosage of numerous medicine and ointments it. Instead it got worse and... Vis mer
Initial phone contact didn’t go too well as I was in a long queue and didn’t get the promised call back. But later calls were answered much more quickly with clear information given. I had my procedur... Vis mer
2,5
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385 anmeldelser
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Har svart på 43 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Poor call service
I had a gynaecology appointment,I cannot fault the doctor and the nurses, they all been brilliant during the procedure I’ve undertaken. I just need to leave a bad feedback on one of the services, where I was supposed to be called before to be told I need to take strong painkillers before this particular procedure ( the nurse has asked me if I have received a call for this which I didn’t). This would of avoided the fact I was in so much pain after, I have fainted in the car from the pain ( luckily I wasn’t driving), and my husband and my son witnessed this and called an ambulance in the middle of a busy road as I wasn’t coming around.
24. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Healthharmonie
Thank you for taking the time to share your experience. We are very pleased to hear that you found the doctor and nursing team caring and supportive during your procedure.
However, we are very sorry to read that you did not receive the pre-procedure call advising you about pain relief. Clear pre-operative guidance is essential, and we apologise for the distressing experience that followed.
We would like to review what happened, particularly regarding the missed communication. Please contact our Governance Team at hh.governance@nhs.net, so we can investigate this fully.
Thank you again for your feedback.
Kind Regards
HealthHarmonie
Horrendous company
I think they would rather I was dead so they don’t need to help me, I try so hard to get through but stuck in queue for hours, I email with no response, horrendous human beings! The doctor I see is fantastic but even mentioning her name as she said to does not get a response! Can’t believe people are allowed to work in this capacity when they care so little
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Healthharmonie
Dear Sky,
We are very sorry to read how distressed and frustrated you are feeling. That is not how anyone should feel when trying to access healthcare.
We apologise for the difficulty you have experienced getting through to us and for the lack of response to your emails. This is not the level of service we aim to provide, and we understand how upsetting this must be.
Please contact our Governance Team at hh.governance@nhs.net, so we can look into your concerns and ensure you receive the appropriate support.
Kind Regards
HealthHarmonie
Diabolical call centre system
Diabolical system when needing to change an appointment. 16th in the queue…..eventually gave up and put the phone down after an hour and a half.
Maybe consider an online alternative……just a thought in this modern age when you clearly cannot staff your call centre.
Guess it will end up being a no show judging by other comments about how your call centre does not process any calls.
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Healthharmonie
Dear Emma,
We are sorry to read about your experience and apologise for the frustration caused when trying to change your appointment.
We are currently reviewing our telephone systems and access processes to improve response times and patient experience, including alternative contact options.
Please contact our Governance Team at hh.governance@nhs.net, so we can assist you with your appointment and look into your concerns.
Kind Regards
HealthHarmonie
Mismanagement of appointments
Seen 3 times , 1st time told information would go to Royal Stoke, not so, 2nd appointment at another clinic, told urgent it is a carcinoma, needs removing. 3rd appointment back at 1st clinic , told they could not remove it as it needs to have a skin graft, needs to be done at Royal Stoke as I was told by the 1st person I saw!!! NOT happy!!! How long do I have to wait now. No chance of speaking to anyone by phone , as waiting times are hours long, and ring backs don’t happen.
21. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Healthharmonie
Dear John,
We are very sorry to read about your experience.
The lack of clear communication between appointments and the difficulty reaching us by phone are not the standards we aim to provide. We also recognise how important timely treatment and accurate referral pathways are in cases such as this.
Please contact our Governance Team at hh.governance@nhs.net, so we can review your care pathway, clarify next steps, and ensure appropriate follow-up.
Thank you for bringing this to our attention.
Kind Regards
HealthHarmonie
I had an excellent service from Health…
I had an excellent service from Health Harmonie, Staffordshire. Polite, prompt and professional at all times
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Healthharmonie
Dear Gail,
Thank you for your positive review. We’re glad to hear you had a good experience and appreciate you taking the time to share your feedback.
Kind Regards
HealthHarmonie
Avoid at all cost
Avoid at all cost, they did a partial biopsy instead of full, they took weeks to tell me it was malignant melanoma, after the biopsy my site got infected they did not answer the phone, or give me any post wound care advise, I got bad infection and the site didn't heal, they also didn't send the refferal to christies I had to chase them, I put a complaint in and they ate put of there own response time DO NOT USE YOU WILL REGRET
PLEASE NOTE I HAVE PLACED A COMPLAINT THAT HAS NIW GONE OVER THERE OWN 28 DAY REPLY COUKSNT WRITE IT COULD YOU
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Healthharmonie
Dear Anges,
We are very sorry to read about your experience. The concerns you have raised regarding communication, follow-up care, and referral processes are reflective of the standards we aim to provide.
We understand how distressing this must have been, particularly given the nature of your diagnosis. Please contact our Governance Team at hh.governance@nhs.net, quoting this review, so we can investigate the issues raised, including your complaint handling concerns, and respond appropriately.
Thank you for bringing this to our attention.
Kindest Regards
HealthHarmonie
SO MUCH FOR FARMED OUT NHS TREATMENT
Just been for an appointment for removal of a BCC from my face, only to be told the operation could not go ahead because there was no photograph of my shoulder. I explained the BCC was on my face. No photograph of that also. That was bad enough but this is the second time this was a rearranged appointment because photos could not be found on that occasion also. This has also happened before. To get one small BCC removed I will have travelled over 100 miles providing the operation goes ahead next time.
24.2.26 Been again to an arranged appointment for removal of a small facial bcc only to be told that the appointment was for examination not surgery! But things are getting better, they have found the photographs that were taken in December ‘25. Now waiting for another appointment for surgery.
21. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Healthharmonie
Dear Alan,
We are very sorry to read about your experience. We understand having your procedure postponed due to missing photographs is frustrating and inconvenient, especially given the distance you have travelled.
This is not the standard of organisation or communication we aim to provide. We would like to investigate why this has happened and ensure it is resolved before your next appointment.
Please contact our Governance Team at hh.governance@nhs.net, so we can look into this matter urgently.
Kind Regards
HealthHarmonie
I was phoned on the evening of the 11th…
I was phoned on the evening of the 11th February saying they had a dermotology cancellation at Penkridge HH for the next morning at 8.50. Turned up only to find the clinic closed for refurbishment. Tried phoning only to be cut of on numerous occasions. Also emailed, no reply. How can head office not know clinic is closed?
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Healthharmonie
Dear Graham,
We are very sorry to read about this experience and we sincerely apologise for the inconvenience and frustration this has caused.
The communication failure you describe is not the standard we aim to provide. Please contact our Governance Team at hh.governance@nhs.net, so we can urgently investigate what happened and respond appropriately.
Thank you for bringing this to our attention.
Kind Regards
HealthHarmonie
Dr Malik, Luca and Zafiena
Dr Malik, Dr Luca and Dr Zafiena were amazing! They made me feel very comfortable, at ease and talked me through the process.
I was able to relax and laughed throughout my appointment.
I went in smiling and left laughing and smiling.
21. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Healthharmonie
Thank you so much for your wonderful feedback. We’re delighted to hear that Dr Malik, Dr Luca and Dr Zafiena made you feel comfortable and at ease throughout your appointment.
We’ll be sure to pass your kind words on to the team. Thank you again for taking the time to share your experience.
Kind Regards
HealthHarmonie
Poor in terms of patient service
Poor in terms of patient service. The doctor seemed disinterested, he was still wearing an outside coat when he looked at my skin condition, no obvious sign of handwashing. He volunteered little information about my condition except I would have a scar and stitches for the procedure. I had to ask for information which his PA provided because he wasn’t even looking at me. The consultation I had waited three months for lasted no more than 90 seconds. By the way I saw him walk into his office carrying two rolls of toilet paper in the same coat he was wearing on examination. Bizarre.
18. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Healthharmonie
Dear Richard,
We are sorry to read about your experience and the concerns you have raised regarding professionalism and communication during your consultation. This is not reflective of the standards of care and practices we expect within our services.
We take feedback regarding clinical conduct and hygiene standards seriously.
Please contact our Governance Team at hh.governance@nhs.net, so we can investigate the concerns raised and address them appropriately.
Thank you for sharing your feedback.
Kind Regards
HealthHarmonie
If you can avoid going to this clinic…
If you can avoid going to this clinic please do so. The staff were incredibly rude and very unprofessional, also as a side note the location of this clinic in Berkshire was not sign posted so it was very confusing trying to find the place. When I did eventually find this clinic I was greeted and very rudely by a lone female with a laptop in the reception area of another building.
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Healthharmonie
Dear Leanne,
We are sorry to read about your experience. All patients should be welcomed respectfully and provided with clear information when attending our services. We take feedback regarding professionalism and accessibility seriously.
Please contact our Governance Team at hh.governance@nhs.net, so we can investigate the concerns raised and address them appropriately.
Thank you for bringing this to our attention.
Kind Regards
HealthHarmonie
After years of appalling care and bad…
After years of appalling care and bad feedback to their follow-up texts, I get directed to leave a Trust pilot review. Wow, like a forum of people who have also received poorly managed, disjointed and soul destroying 'care'. I am seriously considering asking to be referred to my vet as they have sorted skin issues with past rescue dogs efficiently and with humanity.
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Healthharmonie
Dear Richard,
We are very sorry to read how you feel about your experience within our service.
We would welcome the opportunity to review your concerns fully and understand what has happened.
Please contact our Governance Team at hh.governance@nhs.net, so we can investigate and respond appropriately.
Kind Regards
HealthHarmonie
Impossible to find address of…
Impossible to find address of appointment on your website. Had to phone for address and the waiting time is ridiculously long.
The actual appointment was on time and very helpful. They were polite and professional.
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Healthharmonie
Dear Peter,
Thank you for your feedback. We are sorry to hear that you had difficulty locating the clinic address on our website and experienced a long wait time when calling us.
We are pleased to hear that your appointment itself was on time and that you found the team polite, professional and helpful.
Your feedback is important to us, and thank you for taking the time to share it.
Kind Regards
HealthHarmonie
Very pleased with the Staffordshire…
Very pleased with the Staffordshire health harmony dermatologist.. I had a lady doctor and she was very informative and placed a plan of action for me. My only problem was it was an hour journey away from me so a two hour round trip which is ridiculous.
10. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Healthharmonie
Dear Sam,
Thank you for taking the time to share your feedback. We’re very pleased to hear of your experience with our Dermatologist.
We understand that travelling a longer distance for an appointment can be inconvenient, and we appreciate you highlighting this.
Thank you again for your comments and for taking the time to share your feedback.
Kind Regards
HealthHarmonie
Cannot call this a derive
No face to face appointment offered or physical examination. Blood forms should have been sent, which despite chasing still have not arrived 2 months after telephone consultation. Cannot get through on phone lines, horrendous service.
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Healthharmonie
Dear Kerrie,
We are sorry to hear about your experience and apologise for the frustration caused. Delays in sending blood forms and difficulty getting through on our phone lines are not the standard of service we aim to provide.
We would like to investigate this matter further. Please contact our Governance Team at hh.governance@nhs.net, quoting this review, so we can look into the concerns raised and respond appropriately.
Thank you for bringing this to our attention.
Kind Regards
HealthHarmonie
Fabulous experience
I have had several appointments with this company regarding skin issues and I am always amazed at how friendly and professional the staff are coupled with the fact that on every visit I have been seen on time if not earlier
This company should be used as a template for the NHS which would give us far greater service and save the country billions
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Healthharmonie
Dear John,
Thank you very much for taking the time to share such positive feedback about your experience with us. We’re delighted to hear that you have consistently found our team to be friendly and professional, and that you have been seen promptly at your appointments.
Kind Regards
HealthHarmonie
Superb experience from start to finish
Superb experience from start to finish! the team and especially Doctors were very professional and polite and extremely patient and helpful
Thank you highly recommend keep up the good service
8. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Healthharmonie
Dear Simon,
Thank you for your kind feedback. We’re delighted to hear that you had a positive experience and that our team met your expectations.
Kind Regards
HealthHarmonie
Excellent service
Person who examined my eye was very helpful and informative
8. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Healthharmonie
Dear Yvonne,
Thank you for taking the time to leave your feedback. We’re delighted to hear your positive comments about our staff and the care and support you received.
Kind Regards
HealthHarmonie
Excellent and efficient service
Excellent and efficient service. At a convenient location date and time. Felt I was listened to and given the correct intervention.
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Healthharmonie
Dear Sue,
Thank you for your feedback. We’re glad to hear you had a good experience and appreciate you taking the time to share your feedback.
Kind Regards
HealthHarmonie
0 stars
My son was given an incorrect prescription missing medication, when we called we were told that they will email the clinician then get back to us. This back and forth continued for a whole month with me repeatedly being told we will call u back. When he ran out of medication we tried to make an appointment only to be told there are none available and that they will put us on a waiting list and call us back. My sons last appointment with a doctor was november with no medication since December. We are still without an appointment and it is now February and had no call back from. This means he will now probably have to restart the whole treatment. Absolutely shocking service if I could of give 0 stars I would.
27. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Healthharmonie
Dear Vicky,
We are very sorry to hear about this experience and understand how upsetting and frustrating this must have been for you and your son. This is not the standard of care or communication we aim to provide, and we sincerely apologise for the distress caused.
We would like to investigate this matter urgently. Please contact our Governance Team at hh.governance@nhs.net, so we can look into the issues raised and work to resolve them as quickly as possible.
Thank you for bringing this to our attention.
Kind Regards
HealthHarmonie
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