Headmasters Anmeldelser 

I'm a semi regular client at Walton on Thames Headmasters. I went for a cut and blow dry yesterday. Despite me telling the stylist at the start that I wanted the cut to end up 'below the chin' she has done it like a short bob. I even clarified once more after she had started cutting that it would end up below the chin and she said 'yes' so no idea why she has done it about an inch shorter. It looks quite ridiculous so I've had to pin some of the hair off my face til it grows. I think it was the same stylist who over cut my hair about a year ago as well. She's fine with taking out enough weight from the hair but she tends to over cut the length. It will now take about 6 weeks to get it to the length I want. I find Headmasters stylists in general to not listen very well to what you say even if you say it twice and you know you have communicated clearly. It's very hard to find one who does what you want. It's largely the experienced senior ranking ones ( who are expensive) who do what you've asked them.

I have been a long standing client but my most recent visit was different for 2 main reasons
1. My stylist was absent so I had another stylist,George, who didn't know me or my hair but worked hard at cutting my hair as I wanted
2.I am recovering from knee surgery and am on crutches and George was particularly helpful with the challenges that caused and was kind and sympathetic
I left the salon very pleased with my hair

A perfect Wash/Cut/Dry including Head Massage by Leanne in Farnham today. She understood exactly what I wanted. Very Pleased 10/10.

Great service at Cobham headmasters. Had a blow dry by Rhiannon.

Headmasters Wimbledon Village. Excellent and thoughtful colour service today from Olivia and Julie. Shout out to Gina for superb cut. Fabulous salon.

Both my daughter and I get our hair done by Shaun at Headmasters Guildford and he does an amazing job! My daughter had her hair done today, highlights and balayage as well as a fantastic cut and she look gorgeous. Thank you Shaun! We feel so great going into the New Year!

Terrible job. My requirements were no layers, cover roots, kerastase treatment and not to go any darker. Result provided - absolutely ridiculous uneven cut, much darker hair, forced the wrong treatment on me (clearly to save time on his end) and left me 200 pounds short and with worse off hair. Greys were covered, to be fair. Would not recommend - gave them 3 chances and had a terrible experience each time. Disrespectful at best.

Was rushed out in less than 25 minutes (for what was meant to be a 45 minute appointment). I was genuinely made to feel like I was an inconvenience as my stylist Ellie was dealing with another customer having a colour. Also did not even get offered a drink. Was looking forward to a cup of tea & a relaxing experience just before Christmas & frankly left v disappointed. I will not use this branch again (Surbiton)

Nicole at Weybridge Headmasters highlighted my hair on Saturday. She had previously cut it a few weeks ago. She recommended an enhanced approach to my colour and a treatment. I was thrilled with my colour. I usually just see it as maintenance, but this time my colour really stood out and made my hair look vibrant and full. I have received multiple comments on my hair since and I'm thrilled with it.

Fabulous Gee!!! So good at her job she corrected a quite bad haircut from another famous salon in one go and made my hair look fabulous! Cannot recommend her enough! Has a lovely personality too so she’s an all-round great stylist for the Kingston salon!!

I'd like to say a big thanks to Harriet for cutting my daughter's hair. She made it a great experience and my daughter came away beaming.

As usual, a great experience. Staff are friendly and professional.

Rayan did an amazing job with my hair. She was very dedicated, gentle with every detail, and truly professional. I’m really happy with the result and would definitely recommend her!

The best hairdressers I've been to the stylist was called kate and she explained everything to me the customer service was excellent I wouldn't go anywhere else this was a great experience. I went to the reading branch in town definitely recommend them

Hammermiths Headmasters. Ignored what i requested during the consultation. Balayage lasted 3.5 hours with FOUR products applied and hair looked awful on leaving (very dull) and is now like straw. Have completely damaged my hair (I suspect they made a mistake and tried to cover it up hence the time and 4 products). Made a complaint and even contacted the Headmasters platform and Hemmersmith REFUSE to respond as they are a franchise.

Unprofessional salon , cold and rushed service. Asked for a balayage and definitely did not receive that. Unblended hair that’s stripy , colour is no where near what I asked for. They are refusing to give a refund even after they attempted to fix it on the day and still failed. I DO NOT RECOMMEND , don’t waste your money , time or energy.

I had a cut and blow dry along with a birthday treat treatment, curtesy of Headmasters VIP. The massage chair whilst having my hair washed and having my treatment is a great plus! The staff were all very friendly and I left with a fabulous cut and my hair feeling amazing. Thanks to my stylist Sophie. Thank you.

I had went into the HeadMasters in Esher around 9am during opening hours. There was a stylist attending a client. I let her know that I would like my to lighten my hair that I had colored to darkly. She asked me if I had an appointment, and I said no. She told me I needed an appointment and that none were available. She then went to a back room and came out with a manager. I then said the same thing to the manager. The manager told me that they had no appointments because it was only the two of them there, and besides, she said, it is not possible to lighten your hair because you had colored it. I clarified with her and she assured me this was so. She then walked towards the front door saying this is the way out, while I walked towards the other direction to retrieve a beverage from a counter I had set it on. I then heard the stylist saying to the manager, "he's getting his beverage" (in a low voice) I turned around and the manager was standing by the fully opened front door while holding it and says, "this is the way out". As I walked out, I had the strangest feeling, was I just booted out of HeadMasters and why, what had I done wrong. Because of this, a short time later, I googled if it was possible to lighten colored hair? It was, with color remover. I then went onto the Esher HeadMasters website and saw that there were available appointments all day long and proceeded to book an appointment that was confirmed 15 minutes later. Both the stylist and manager had lied to me, telling me they were booked up all day, when they weren't. I couldn't figure out why they had done this, do they not like serving men or something I thought??? The manager also lied saying it wasn't possible to lighten colored hair to get me out of the store it seemed. I then called the corporate office and complained about what they had done. The office apologized, more or less and cancelled my appointment. I then went to the pharmacy just down the street and purchased hair dye remover. I followed the directions carefully and two hours later my dyed hair was lightened and perfect again for only 13 pounds, I saved so much money. I'm not sure why these ladies would not be honest from the get go, since they both had done this, it appears this particular HeadMaster's location has an integrity problem, on top of being rude by holding the front door wide open and booting me out. My advice, steer clear of them because who knows what else they would not be honest about.

Review for Headmasters Windsor

I’ve been a loyal Headmasters customer for over seven years, and unfortunately my recent visit to the Windsor branch was one of the poorest experiences I’ve ever had at any salon.

I arrived no more than ten minutes late — still within Headmasters’ usual 15-minute grace period — yet from the moment I walked in, the receptionist seemed irritated, as though my slight delay had caused a major problem. I was then told that the stylist I was booked with would no longer be able to complete my full appointment because she had another client booked for colour. This made little sense given how minimal my delay was.

She applied my toner and then informed me that a colleague would take over for the blow-dry. The second stylist, however, never introduced herself, did not smile, did not offer refreshments, and never asked how I would like my blow-dry. The atmosphere felt tense and uncomfortable to the point where I asked to speak with a manager.

When I explained how unwelcome I felt, the manager’s response was dismissive rather than understanding. Instead of apologising or offering a solution, she simply said that no one else was available and insisted that the stylist “did want to do my hair,” which did not reflect the experience I was having.

My original stylist eventually returned — but only once my blow-dry was nearly finished, and unfortunately the final result was one of the worst blow-dries I’ve had at a Headmasters salon.

I left feeling disappointed, uncomfortable, and surprised at the lack of professionalism from a brand I’ve trusted for years. This was far below the standard I’ve consistently experienced at other Headmasters branches

I bought a gift voucher for my daughter for her birthday on 8/11.
She booked an appointment so her hair would look amazing for her bash.
This was cancelled so she made for the morning of her special day.
This was cancelled at very short notice.
Rather a let down!