Hazelton's Canada Anmeldelser 

I live in the UK and I wanted a gift for my brother’s 80 birthday. I found Hazelton on line and saw a perfect present for him, a fruit cake and whisky. I could pick the right day for delivery which was great. My brother was delighted with his gift.

Deliver was on time and when promised. Communication was good and the product was exactly as advertised. Thank You.

Great country (Canada)! Great product! Great service! Order was delivered on time and intact as promised! Thank you for helping to make America happy again!

I ordered a gift basket from Hazelton's that was supposed to include a bottle of wine. When the gift arrived, the wine was missing.

After contacting customer service, I was told their system had not charged me for the wine, which is why it was not included. While mistakes happen, I would have happily paid for the wine once the issue was identified. Instead, I was told I would need to place a completely new order and pay another delivery fee and service charge just to receive the missing item.

What made the experience even worse was the customer service. I waited approximately 20 minutes to speak with a manager, hoping they would help resolve the situation. Unfortunately, the manager showed little interest in finding a reasonable solution. The attitude I received made it seem as though customer satisfaction and retaining business were not priorities.

The issue was caused by Hazelton's ordering system, yet the proposed solution was for me to absorb additional costs. There was no accountability, no effort to make things right, and no appreciation for the inconvenience caused.

A gift basket is meant to create a positive experience for both the sender and recipient. Instead, this turned into a frustrating and disappointing ordeal. Based on this experience, I would not order from Hazelton's again and would not recommend them to others.

Many options to choose from for gift baskets. Substitutions were made easy. Payment and delivery were a breeze. Everything can be done online. Definitely recommend for sending a gift basket anywhere in Canada.

Everything was good -basket, delivery and service

Ordered a Happy Birthday a hamper, paid extra for smiling looking bear with party hat and birthday cake. What was delivered was a congratulations box with a sad looking bear that was nothing like what I selected. I showed them and they said “Because of the high volume of orders and time-sensitive nature of many deliveries, we’re not always able to contact customers in advance about specific substitutions. As outlined in our substitution and refund policies on our website, unavailable items may be replaced with similar products of equal or greater value, and substitutions are not eligible for refunds or compensation.”. Don’t choose anything from here unless you are happy to receive what you didn’t select without any notice or choice to cancel and select a gift from elsewhere. Overpriced for no choice in product and no notice or chance to cancel.

I purchased approximately CAN$500 worth of wine as a gift, only to be told the order was “delivered” despite the recipient never receiving anything.

What has made this significantly worse is the company’s response. Rather than taking ownership or properly investigating the issue, customer service immediately attempted to push responsibility onto the courier, despite the fact that my contract is clearly with the merchant.

For an alcohol delivery, I would expect proper delivery controls, signature verification, age verification, GPS confirmation, or at the very least some meaningful proof that the parcel actually reached the intended recipient. None has been provided.

Instead, I have spent my time chasing basic answers while being passed between the merchant and courier. The handling of the situation has been wholly inadequate and far below what any reasonable customer should expect, particularly for a premium-value order.

I would strongly caution others before ordering high-value gifts through this company.

Well presented. Have used Hazelton a few times and never disappoints.

No Star!!! Do not trust...
AVOID: Hazeltons & Washingtonbaskets websites
Looks local when you search, but not. Images not followed. Description not followed. Delivery instructions not followed. Nothing as ordered. Advertised gift-style wooden box packaging, arrived in a regular cardboard box. Advertised unique beers, received duplicates. Cake spoiled. Bottles broken. Delivery late. Package left unattended. After complaining, they said unavailable items may be substituted without asking. Not acceptable. Not honest advertising. Do not trust. Find a real local store instead. Their customer service emails, by Charlito and Christine Ann, were dismissive and repeatedly avoided the actual issues. Still no real resolution for over $400 CAD paid. I have photos of what was delivered, but Trustpilot is not giving me an option to upload them here. Check the photos on the Google review.

Great experience and beautiful flowers. Thank you!

This company promised a 3-5 day delivery window on a gift I was sending a friend in Winnipeg. There was a 5 day delay in despatch. I attempted the cancel based on unfulfilled contract. They blamed the courier (with no proof). The goods were ‘attempted’ to be delivered 6 days later (when the recipient was not expecting delivery and not home). They then left the onus on the recipient to collect the item from the courier. They refused to refund based on non-fulfilment if the recipient could not get to wherever the pickup point was in 5-7 days .

I do not recommend this company.

Avoid ordering here. Ordered a Baby Girl box set that was $120 after tax and was supposed to include a stuffed bunny along with a few items like pink socks etc for a baby girl. They sent a stuffed wolf with none of the other items that were supposed to be included. When I emailed that we received the wrong package, they said it was a “substitution”. Not sure how a substitution for a baby girl box set can be one small blue stuffed animal. They declined my request to receive the set I paid for or issue a refund.

My granddaughter received her muffins and was so over the top surprised!!! She brought them to school to share with friends !!! Thank you for making the difference in her day. And helping me send muffins from her Nana on the other coast of Canada 💁🏻‍♀️

Nice to be able to choose what went into the basket myself. The recipients really enjoyed all the different treats

Horrible. 2 weeks and not shipped. Customer service lied about shipping and snarky reply when confronted. What a waste of time.

The receiver loved the gift. I had made a mistake in the address and the delivery driver went out of his way to ensure that she received it.

I have ordered several times and it's always been a positive experience.

I wanted to send a birthday gift to my son. I chose a cake and champagne basket. The price was around $300. My account was immediately charged for this. Two days later, I received a notification that due to a problem with my payment, the money would be refunded. What's the problem with the money if they'd already charged it and my order was canceled? The company is Yorkville's. The next day, I placed a similar order with Hazelton's. The result was the same. I had to pay again because their computer... I sent an e-transfer as requested, and the next day I received a warning that the fruit and cake I ordered might spoil and were awaiting my decision. It was close to my birthday, so I agreed to the shipment, considering the risk. Two days later, I received a notification: the order was canceled on the day of delivery. A complete lack of responsibility and customer care. I have the impression that both of these companies are working together, as their websites look identical in terms of both the design and the banking issues. I do not recommend using their services to anyone. It looks like a scam to me.

Delivery timely. Basket was beautiful and the prices are so reasonable.

This was for a friend who was taking care of her elderly mother in the hospital. I wanted her to have easy options for food and snacks as sometimes Caregivers need some someone to care for them too. The basket arrived right in time with great quality food and options. Thank you for making things easy for all people.