Guitar.co.uk | Merchant City Music Anmeldelser 

Great service - the item was a really good price (and hard to find elsewhere), it arrived quickly and was really well packaged. I’ll definitely use Merchant City Music again😁

Very easy to use website, tracked delivery of item, arrived on time and at a reasonable cost, I would have no hesitation using Merchant City Music again

Great selection and good price. Very happy with communictions.

Hassle free online purchase, guitar was the best price on the Internet. I needed a 2nd guitar and the Jet350 was my choice, definitely not a budget instrument but a well made guitar that suited my budget. Bought Monday and arrived Tuesday. Set up with my preferred strings as well. Called the shop and they were very accommodating and happy to help. The guitar arrived well packaged and played faultless out of the box. My first experience with Merchant City Music but definitely not my last.

After spending a long time on line looking for my prefect acoustic guitar I contacted Merchant City Music. After a number of messages and pictures I finally picked my guitar. It has to be noted that the delivery was outstanding. However, the guitar was not to my high standards. More emails and pictures followed and the guitar was returned and a different one sent. Yet another excellent delivery. This time the guitar did float my boat, very well made and plays perfectly.
The staff were so, so helpful and spent as much time with me as I needed, without pressure of purchase. Their knowledge of the guitars is excellent. I’ve a feeling I’ll be buying from them again.
Colin T

Several of the big retailers promise the guitar will be set up when you receive it. In the past I had never found this to be true - sometimes with the string wrap still on from the factory. I came to guitar.co.uk after a search for a budget guitar and ordered through them. The guitar came set up absolutely beautifully. Amazing playing experience and I’m delighted. Even on a very budget guitar, the service has been excellent. Thanks guys.

Such amazing customer service.

I've used Merchant City Music a couple of times and Peter has been so immensely helpful on both occasions.

Swift response to queries and always available to offer sound advice when it comes to purchasing a new instrument. (My son is a left handed guitar player - and I was struggling to find a reasonably priced acoustic for practice.)

Searched for a specific guitar online and was delighted to find Merchant City Music were a dealer for Michael Kelly Guitars. The price was good and the delivery service prompt. The guitar appears to have been set up prior to delivery which is a massive plus for me. I would definitely buy again from Merchant City Music.

excellent buyer experience, excellent customer service.

I bought an amp from Merchant City music in December. I had some issues with the delivery pattern. I had a call from Richard, and I explained the issue. They resolved the issue, got the amp returned to them, and sent me another amp with a different courier before the orgibal had arrived back. Richard kept an eye on the courier and made sure I knew what was happening at all times. In these days of lower customer service, the service I had was fantastic. I look forward to buying from them again.

Good range of products, good website, great service

They contacted me to let me know the item is out of stock, apologised and gave me some suggestions. We came to an agreement and just like promised informed when the item was back in stock and they shipped it. Nicely packaged. It was a gift. My husband is happy ;).

Bought a Jet telecaster from these, first experience purchasing from them and it was fantastic!
The guitar itself is amazing, for the price take a look, imo loads better than a squier equivalent.
The guitar came double boxed and after a tiny tune up the set up was exquisite even for a budget end guitar, you can feel the care taken. 100% recommend these guys

Great shop and customer service. Asked for a few pictures of the guitar that I saw on the website and had some great pictures sent back . The guitar came setup perfectly so I was very happy with my purchase

Ordered online- very easy, delivered next day, great service

Called the store in Glasgow to check the stock level, and received the item the next day with FOC postage, packaged well, and as described, plus competitively priced.

So helpful really knowledgeable great service and exceptionally quick delivery!! So grateful I found them would definitely recommend

While working in Glasgow, I called into the shop because…. it’s a guitar shop and I can’t not. It’s great. Excellent range of guitars and accessories, very knowledgeable and friendly staff. Great online service too, I ordered something they didn’t have in stock while I was there. It was quickly delivered.

Absolutely recommend using this store .I was looking for a item I could not find in England for my husband merchant city music have been amazing they managed to source it for me the customer service was outstanding great communication so very helpful. Quick delivery as well nothing was toʻ much trouble and richard dealt with al queries what a great store