For unknown reasons the facility to set up a direct debit online wasn’t working. I called up and spoke to Jason who set up my payment within minutes of answering. Very easy experience on the phone.... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Caroline explained the process of closing the account due to us moving house very clearly. Said she would note our conversation. Left me feeling confident that everything was in hand, that I could go... Vis mer
Selskapet har svart
Speedy reply to initial email. Less than 2 weeks later guys were out to trim back overhanging branches. Excellent job done and cleaned up any mess they made. Would recommend.
Every time I walk into the kitchen, I look out across the landscape and think about all the good work Greenbelt does and how lucky I am to live where I do
Selskapet har svart
Informasjon om virksomheten
Om Greenbelt Group Ltd
Skrevet av virksomheten
…..green by nature
1,000+ Developments managed, protecting wildlife and nature
100,000+ Households under our expert stewardship or contract
400+ Combined years of in-house horticultural and ecological knowledge
25+ Years’ experience and expertise in Public Open Space stewardship
Planet Matters
Our land maintenance and management services are eco-aware, fully sustainable and ensure biodiversity.
Place Matters
Interaction with nature benefits our health and wellbeing and our biodiverse approach nurtures flora and fauna.
People Matter
Our dedicated Customer Care team are on hand to help: telephone 0800 028 1749 or email customercare@greenbelt.co.uk
Prices Matter
We offer the best value-for-money service in the UK and work hard to keep prices down without compromising on quality.
FAQs
Kontaktopplysninger
99 Firhill Road, G20 7BE, Glasgow, Storbritannia
- 03450 940 940
- customercare@greenbelt.co.uk
- www.greenbelt.co.uk
4,2
Bra
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 91 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Unkempt / neglected play area
I am fed up of feeling ripped off by greenbelt , having asked for the bark in the play area to be topped up and the play equipment to be cleaned early 2025.
I provided photos of the various parts of the park that needed some TLC and hoped the work would be completed over the summer months.
February we received a letter “following a specialist play area contractor inspection in 2024 it was noted the levels of bark require topping up …. £2,800 at a cost of £ 40 per household.
Having looked online bark for play areas estimated cost per tonne £200 the guy who came spent a few hours pouring bark mulch onto the play area ….
I was the person who emailed with photos of the park , depleted levels of bark & scruffy play equipment that needed cleaning but yet the make out it’s their contractor who raised the initial issue!
Absolute travesty & once again feeling like we are being ripped off by greenbelt.
I have waited over the summertime to see if anyone came to clean the play equipment but nobody’s been near.
I overlook the park area and it would be nice to look out and see a well maintained landscaped area with lush green bushes and a play area that looks inviting for children to explore……
28. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review.
We note you have been in contact with us previously with maintenance queries pertaining to the play area. We did advise at the time the regional operations manager already had the play bark chippings on order, this was noted on an inspection in 2024. The letter was the issued to all residents to notify of the intended works.
Our customer care team can look into your concerns in relation to the play area power wash.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Predatory business practices
Predatory business practices, overcharging for services that are not even required. For a company that is making so much profit, you should not be overcharging your customers and putting people into financial difficulties. Disgusting company, and we are doing our best to replace them as a management company for our estate(s) in my local area.
27. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Greenbelt Group Ltd
Hello Benjamin,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
We can see you have been in previous correspondence with the customer care team regarding the increase in the bill for your development. The increase is due to the developer passing us more land to maintain, this in turn will increase the AMC slightly due to the additional routine maintenance work required to be carried out.
There is also the addition of non routine works which will also cause an increase in the AMC.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Svar fra Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Very helpful
Very helpful, polite and clear spoken, was able to clear up our misunderstanding quickly and with no problems.
21. august 2025
Svar fra Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
The advisor made this effortless
The advisor made this effortless , she sorted a small problem in seconds made some excellent recommendations , her manner was exactly what I’d expect from a knowledgeable and very professional customer care advisor , a real asset and credit to your company , top marks
14. august 2025
Svar fra Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Community Funding
Kirkliston Community Conservation Volunteers (KCCV) are very grateful for the donation we received from Greenbelt to help fund the work we do in our village. It's great that they support local communities.
31. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Grateful for the donation…
We're very grateful for the donation given to us (Kirkliston Gala) by Green Belt Group that will go towards our community celebration day costs.
14. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Svar fra Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
At Greenbelt
At Greenbelt, Duncan Park and his teams continue to work closely with our active Residents Association to make our beautiful development be its absolute best. This reflects positively on our Kippendavie Manor Dunblane, our house prices and indeed their saleability.
27. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
I called to set up a Greenbelt direct…
I called to set up a Greenbelt direct debit and spoke to Pauline, who was very polite and professional. The process was very easy with no fuss or waiting. Excellent customer service.
24. juli 2025
Svar fra Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Childrens' Play Park
Contacted by telephone as swings in swing-park were in a poor state, not clean or suitable for small children to play on. David Condon was extremely helpful and took full responsibility for issue. He also kept in touch and swings have now been upgraded. So refreshing to deal with, acknowledged issue, took ownership and resolved issue with no delay. Thank you 10/10
16. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Greenbelt Group Ltd
Hi Douglas,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Great Service
I have had a few problems that I raised with Greenbelt. Every problem has been addressed and resolved. The latest issue was a request for some grass seeding to be carried out and a repair to the ground. This has been carried out above and beyond that expected. I thank the Regional Manager for her support and great management.
9. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
If confused don’t hesitate to contact Greenbelt.
I contacted Greenbelt as I believed that I had already paid my account for the past twelve months, but received a notice to say that I had not. Unfortunately modern technology and I are not good partners and I was mistaken. The adviser was very helpful, confirmed my website contact but assured me, correctly, that no payment had been received. Thank you Greenbelt for your sympathetic hearing and very helpful, and patient,customer service staff.
9. juli 2025
Svar fra Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Always easy to deal with great customer…
Always easy to deal with great customer service and they do a great job.
3. juli 2025
Svar fra Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Svar fra Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
I called today regarding an outstanding…
I called today regarding an outstanding balance and Jason Hastings supported my greatly through the direct debit process to ensure I do not miss any future payments! Great service and much appreciated!
Thank you
27. juni 2025
Svar fra Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Strimmed and cleared in under a week
I let Greenbelt know the public footpath along the river adjacent to our small 7yo estate was overgrown with weeds taller than me to which my daughter has allergic skin reactions. David Condon sent me a site plan and asked for the specific location of the problems. A long stretch along the river was strimmed and cleared in under a week! Thanks for your prompt response, David!
16. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Greenbelt Group Ltd
HI Jenny,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Svar fra Greenbelt Group Ltd
HI Judith,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Svar fra Greenbelt Group Ltd
HI Garry,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
I contacted Greenbelt regarding a…
I contacted Greenbelt regarding a recent bill. I was worried and anxious and when I advised of my situation the colleague I spoke to was so understanding and listened. They were able to sort our account and help set up a direct debit. This really helped as I recently purchased my first home and was able to organise my finances better. Thanks again!
20. juni 2025
Svar fra Greenbelt Group Ltd
HI Erin,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.