Greenbelt Group Ltd Anmeldelser 

Greenbelt took over the maintenance of our new development from Persimmon just over 2 years ago.
Since that day our development has been vastly improved.
Greenbelt have replaced the dead trees Persimmon left behind, rectified the grass on our green spaces, kept the roads weed free and mended our broken wooden fence posts.
The whole development is now neat, tidy and well maintained.
After hearing horror stories in the news of huge maintenance charges I’m pleased to say that Greenbelt have kept our estate charges low and very manageable.
I would like to give a huge shout out to Nick Upton who has always been very approachable and has taken an interest in helping our local community.
My experience with Greenbelt has always been 100% positive.

A Heartfelt Thank You from Silent Santa
Good day,
My wife Ruth and I are the proud co-founders of the Silent Santa Appeal, a small but determined initiative that invites people to donate Christmas gifts for children aged 4 to 11. Though our team is just the two of us, we are lifted by the kindness of many—from generous individuals to supportive organisations.
Thanks to the wonderful people at Lingfield Point, we have a smart and secure storeroom for the presents. Our local Fire Authority helps deliver the gifts, and the Environment Agency lends a hand with wrapping and sorting. Most importantly, hundreds of caring individuals give selflessly, knowing that a child they may never meet will smile with joy when handed a surprise Christmas present.
This year, we were stunned and delighted to receive an unexpected phone call from Greenbelt, offering a donation to help us go even further. We hadn’t approached them, and we’re still not sure how they heard about Silent Santa—but we’re so glad they did. Their generous £500 contribution will make a big, BIG difference and might just help us reach our new target of 1,000 gifts, set by the Lord Lieutenant of County Durham, Dame Sue Snowden.
On behalf of every child who will benefit from this kindness, Ruth and I extend our deepest thanks to Greenbelt. Your support means the world to children who will be receiving so little at this wonderful time of the year.

I have been chasing Greenbelt since 2023 for them to reinstate the dead planting outside my house. They have continued to ignore, fob off and lie. Absolutely disgusting company!

I believe it’s important to acknowledge excellent service when you get it.
And on this occasion, David Condon was instrumental in turning an annoyance into a triumph!
We had an overgrown tatty looking hedge in front of the house which totally obscured the beautiful view across the fields.
I rang David, who initially requested photos, then minutes later promised to contact the operations team and make the job a priority.
I’m delighted to say, the Greenbelt team arrived less than 24 hours later, and boom - just like that, the job was done!

Credit where credit’s due - Thankyou David for not just listening, but for giving an effective response and solution so quickly.

Greenbelt provide maintenance for the estate I live on and responded promptly to repair a fence that had been damaged. Furthermore, the newly replaced fence is excellent and the guy that did the work was professional and left the area clean and tidy

Fantastic staff so helpful and understanding

Vicky was most helpful and very pleasant, even though l didn't have my billing info to hand. When l attempted to pay with my Ulster Bank debit card it failed to complete transaction.
She was most reassuring and glad to say my reserve card ( AIB ) worked .
Thank you Vicky for your patience and understanding.

I had a problem accessing my account to pay my bill so phoned and the Scottish gentleman(sorry but didn’t quite hear is name) immediately sorted the problem for me and allowed me to make the payment over the phone and then sent me a link to reset my password, he was extremely helpful and efficient whilst having a friendly manner thank you

My query was understood and resolved quickly and efficiently.

Big thanks to Stacey Ralston for kindly helping me with a payment issue, her support was very warm and much appreciated.

I live on one of Greenbelts managed estates and we had a problem with one of the trees in a communal area. The guys who came out to sort it were really knowledgeable taking the time to explain what they were doing any why. They delt with the issue really quickly and professionally.

We have had a long-standing and positive relationship with Greenbelt over the years.

Their team consistently demonstrates deep knowledge in landscaping and a genuine passion for maintaining the green spaces they manage to the highest possible standards.

We have always found them to be fair to work with. While they are demanding in their pursuit of excellent service levels for their clients, they approach this collaboratively, working with us to achieve the desired outcomes.

We look forward to continuing our partnership with Greenbelt for many years to come.

I have worked with Greenbelt on a number of sites and in different roles over the last 10 years.
My experience with Greenbelt is entirely positive and one of how I believe a management company should operate.
All members of staff are highly experienced, knowledgeable and professional, able to deal with queries appropriately to the situation and in accordance with best practices.
The high levels of care and professionalism are true from the top to the bottom of the company, I work with a number of management companies and only Greenbelt has directors who are also industry professionals who understand the needs of the teams in the ground.
I cannot recommend enough.

Greenbelt took over a Redrow site, where all pay an annual maintenance fee for communal areas. Service is appalling. Continuously chasing, no response, 8 months and still ongoing about maintenance that they are supposed to do annually and have not done for years. Very Very Poor Service and customer service

Leeches simple as, just like the government and councils, pay more for doing less. Don't buy houses with these caveats attached to them cause they give you nothing but take extra. Professional grass cutters is all what this is.

Easy to set up a DD

Here we go again. Admin alone up another £5 on last year. 63% increase in admin alone in 6 years. Bonkers.

Edit: My issue is for 5+ years I have been asking for transparency in your billing. Every other utility I use inform me in advance of any price increases, I just do not understand why for the extortionate admin fees applied to the bill your company cannot do likewise.

I am fed up of feeling ripped off by greenbelt , having asked for the bark in the play area to be topped up and the play equipment to be cleaned early 2025.
I provided photos of the various parts of the park that needed some TLC and hoped the work would be completed over the summer months.
February we received a letter “following a specialist play area contractor inspection in 2024 it was noted the levels of bark require topping up …. £2,800 at a cost of £ 40 per household.
Having looked online bark for play areas estimated cost per tonne £200 the guy who came spent a few hours pouring bark mulch onto the play area ….
I was the person who emailed with photos of the park , depleted levels of bark & scruffy play equipment that needed cleaning but yet the make out it’s their contractor who raised the initial issue!
Absolute travesty & once again feeling like we are being ripped off by greenbelt.
I have waited over the summertime to see if anyone came to clean the play equipment but nobody’s been near.
I overlook the park area and it would be nice to look out and see a well maintained landscaped area with lush green bushes and a play area that looks inviting for children to explore……

Predatory business practices, overcharging for services that are not even required. For a company that is making so much profit, you should not be overcharging your customers and putting people into financial difficulties. Disgusting company, and we are doing our best to replace them as a management company for our estate(s) in my local area.

Amazing service