This is real service! Very quick response from Sonu, friendly, helpful and constructive. An awkward problem was solved promptly without fuss. Have always had excellent responses from the very competen... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I deal with a lot of energy companies, most of whom don't listen to my requests and cause great frustration. Jemma S of Good Energy however couldn't be more helpful and her kind words always make me s... Vis mer
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I rang the Good Energy contact on the phone to submit my latest reading- I have problems IT wise with fixing my password. The lady on the phone was very helpful & suggested to me to ring anytime if I... Vis mer
I have been using Good Energy for 4+ years. I have always found their service exceptionally easy to use. Their customer service are very responsive and respond within 1-2 hours via e-mail (I'd... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Kontaktopplysninger
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, Storbritannia
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Everything went smoothly and the…
Everything went smoothly and the outcome was good
24. september 2026
Svar fra Good Energy
Hi Paddy,
We're happy to hear everything went smoothly and the outcome was good. We appreciate your positive feedback!
Kind regards,
Donna
I've been with G/E for the past year…
I've been with G/E for the past year with no issues at all. Their site with my electricity usage is very good and they communicate with ease with real British speaking people. However, it is new tariff time and G/E has gone expensive. Last year G/E was the company to go for. Now it is EDF AND THEY ARE FRENCH ! Why ? All my Facebook buddies are abandoning ship for the Frenchies !
24. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
Hi Donald,
We appreciate your feedback and are glad you've had a positive experience with our service and communication over the past year. We understand your concerns regarding the new tariff and the change in pricing. We continuously review our offerings to remain competitive while ensuring we can maintain our service quality.
Kind regards,
Donna
Svar fra Good Energy
Hi James,
Thank you for your review, we are happy that you have received great service from us!
Kind regards,
Donna
Faultless Service
I called telephone helpline with a query around moving house/transferring FIT payment. Call was answered immediately with no long wait, the person who took my call (Jemma S) was knowledgeable, helpful and friendly. And she (as she said she would) sent me a follow-up email immediately with the form I needed. If only other utility companies and other household service providers were so good. A breath of fresh air.
23. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We're so pleased to hear about your positive experience with our telephone helpline. It's wonderful to know that our team was able to provide knowledgeable, helpful, and friendly service, and that the follow-up email was sent promptly. We strive to make these processes as smooth as possible.
Customer Service
Call Handler Robin provided excellent customer service (16th-09-2026). Polite, actively listened, Robin took time to give helpful explanations to my questions as well as useful guidance ( re Payment Holiday). Thank you.
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We are so pleased to hear about your positive experience and that the call handler provided excellent customer service. We will be sure to pass on your kind words; they will be delighted to hear your feedback. Thank you for taking the time to share your experience!
Professional service provided.
Helpful, courteous installers (Pete, Charlie and Gareth), who were professional in their approach and manner. Good, efficient follow up when the signal to the app was inconsistent. Thank you.
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We are so pleased to hear about your positive experience with our installers and their professional approach. It's wonderful to know that our team provided efficient follow-up when needed. Thank you for sharing your kind words!
Fantastic company.
They look after me. Not like big energy companies. They care about their customers.
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We're so glad to hear we provide a positive experience and that you feel well cared for by us. Thank you!
Energy swap
Josh was amazing and helped me switch my electic over and explained everyting in detail and helped me understand what was going to happen
22. september 2026
Svar fra Good Energy
We're delighted to hear that your electric switchover was explained in detail and that you understood what was going to happen. We appreciate you sharing your positive experience with us!
Their customer support team is and…
Their customer support team is and always has been quite superb. They really know their stuff. No long waits either.
22. september 2026
Svar fra Good Energy
We are so happy to hear that our customer support team provided you with such a superb experience. We appreciate your kind words!
I have recently changed suppliers from…
I have recently changed suppliers from a very unhelpful company to Good Energy and I have been very impressed by them and in particular the very helpful Ben Watts based in Ringwood. The changeover was very smooth and I would recommend them if you're considering changing energy suppliers.
Thank you so much for all your help.
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We are so pleased to hear about your positive experience with us and that the changeover was smooth. It's wonderful that you've been impressed with our service. We truly appreciate you recommending us!
Clear and quick communication
Nessa was really helpful when we were moving house and unable to take a meter reading. Really quick and clear communication, thank you
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We're so pleased to hear that our team was able to assist you efficiently during your house move. It's wonderful to know you experienced quick and clear communication. Thank you for your kind words.
Good Energy Service & Experiences
I have been dealing with Good Energy for 15 years now and they are top class in my view. They are efficient and deal with any queries really quickly.
My most recent experience was swift and answered my question almost immediately. I sent an email and Donna M replied in minutes, perfect.
Highly recommended and of course Green.
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We are so pleased to hear about your excellent experience with us over the past 15 years. It's wonderful that your recent query was handled so swiftly and efficiently. We truly appreciate your recommendation!
Svar fra Good Energy
We're so glad to hear that you found our response helpful and friendly. We appreciate your positive feedback!
Account Verification.
I had a problem with my account which apparently had been closed without my knowledge and had to be 'verified'. This took a long time but with Sonu's help the account was reopened and I am now waiting for back payments for FIT readings which I am owed. I always get an answer and advice when I contact Good energy and I like the fact that you can contact the same person.
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
Hello Mr Middleton,
We appreciate you sharing your experience. We understand your frustration regarding the meter verification process. We are pleased to hear that our team was able to assist you in verifying. your meter. We value your feedback on being able to contact the same person for consistent support.
Kind regards,
Donna
Happy so far
Recently switched to Good Energy and they have been very helpful so far. Olayemi has been patient and informative guiding me through the transfer and has kept me informed.
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
Hi Rebecca,
We're delighted to hear about your positive experience since switching to us. It's wonderful to know that our team provided such patient and informative guidance during your transfer, keeping you well-informed throughout the process.
Kind regards,
Donna
My interactions with Gifty was…
My interactions with Gifty was excellent. She provided a solution to a unique issue had and did so timely. Loving the service at GE!
19. september 2026
Svar fra Good Energy
Hi Jude,
We appreciate you taking the time to leave us a review! We're happy to hear that our team provided an excellent and timely solution to your unique issue.
Kind regards,
Donna
Nessa replied promptly and accurately
Nessa replied promptly and accurately, I felt as though I was a valued customer.
19. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
Hi Neil,
We are so pleased to hear that you received such a prompt and accurate response. It's wonderful to know that you felt valued as a customer; we truly appreciate your kind feedback!
Kind regards,
Donna
The best green energy company bar none !
Always get through to a REAL person quickly, in this case Rob went out of his way to sort out my tariff problem very quickly. The best green energy company bar none !
18. september 2026
Svar fra Good Energy
Hi Jonathan,
We're so happy to hear about your positive experience with our team and how quickly we resolved your tariff issue. We appreciate your kind words!
Kind regards,
Donna
Battery installation
Had the pleasure of meeting Karl, Pete and Enock who fitted my solar batteries today. Professional, polite and answered my questions without hesitation. Great workmanship and cleaned up well afterwards. A credit to your company. Superb service from start to installation.
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
Hello Jason,
We are so pleased to hear about your excellent experience with our team! It's wonderful that your solar battery installation was professional, and that our team answered your questions without hesitation. We truly appreciate your kind words.
Kind regards,
Donna
Brilliant
I’ve been dealing with Darren M.. he has been amazing &
sorted the FIT Transfer out for my property. It’s been a difficult one but we got there!! His communication has been brilliant.. He kept me updated all the way through.. He called me & was very friendly & polite.
I would recommend Good Energy to everyone..
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
Hello Mrs Green,
Hello Mrs Green,
We're so pleased to hear about your positive experience! It's wonderful to know that our team member's communication and friendly approach made a difficult situation much smoother for you. Thank you for your recommendation!
Kind regards,
Donna
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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