This is real service! Very quick response from Sonu, friendly, helpful and constructive. An awkward problem was solved promptly without fuss. Have always had excellent responses from the very competen... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have been using Good Energy for 4+ years. I have always found their service exceptionally easy to use. Their customer service are very responsive and respond within 1-2 hours via e-mail (I'd... Vis mer
Selskapet har svart
Just had solar, battery and EV charger install from Good Energy Solar/JPS Renewables. Couldn’t be more delighted with the team, dealt with Ross Stevens who has been fantastic all through out, the inst... Vis mer
Selskapet har svart
Good company with really great staff, my last call answered by Mclean, was exceptional. The staff are well trained and talk good clean language, down to earth with out all the jargon. Mclean not only... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Kontaktopplysninger
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, Storbritannia
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4,8
Enestående
15k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I had an answer that I understood.There…
I had an answer that I understood.There was no fuss.
7. oktober 2026
Svar fra Good Energy
We are glad you enjoyed your experience getting clear information without hassle. Thank you for your review.
Installation of a new storage battery…
Installation of a new storage battery was flawless. It’s a very ’tidy’ job, the battery works very well and looks great. Pete, the installer did a great job. Thank you.
6. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We are delighted to hear that your new system was set up so seamlessly. It is wonderful to know that the craftsmanship met your expectations and that the equipment is performing fantastically. Thank you so much for taking the time to share your positive experience with us.
Excellent customer service
Excellent customer service - Linda was extremely efficient & helpful switching tariffs and changing direct debit. Really good fixed tariff with 2x off peak times.
6. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We are delighted to hear that you had such a great experience getting your account details updated quickly and smoothly. It is wonderful to know that you are enjoying the benefits of your new tariff, and we truly appreciate you taking the time to share your positive feedback with us.
I was very pleased with the employee…
I was very pleased with the employee that helped me so much . Explained everything to me he's a credit to ypur company Good Energy.
6. oktober 2026
Svar fra Good Energy
We are so pleased to hear that our team member provided such helpful support and took the time to explain everything clearly to you. Thank you for taking the time to share your positive experience and for your kind feedback!
Josh had all the answers
Josh had all the answers! He gave me all the information I requested, helped me understand the complications of the system, and was just about as helpful as it was possible to be; for which I am extremely grateful. So thank you.
6. oktober 2026
Svar fra Good Energy
We are so pleased to hear that you had such a wonderful experience getting your questions resolved. It is fantastic to know that our team member was able to break down the complexities of the system and provide you with all the guidance you needed. Thank you so much for taking the time to share your kind feedback with us!
You can depend on Connor
The team have always been helpful and engaging. Our BAM Connor M specifically, has helped resolve queries quickly and professionally and offers expert guidance on anything that is complicated or not BAU. Our workflows are managed based on mutual trust and tasks are completed in a timely manner. Highly recommend!
6. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
Thank you so much for your wonderful five-star review and recommendation. We are thrilled to hear that our team has consistently provided efficient support and expert guidance for your complex business needs. Building strong partnerships based on trust and delivering timely results is always our top priority, and we will be sure to pass along your kind recognition to your account manager.
Excellent response time to an enquiry…
Excellent response time to an enquiry and efficient, helpful response
6. oktober 2026
Svar fra Good Energy
We are thrilled to hear that your recent inquiry was handled so quickly and effectively. Providing prompt and supportive service is always our top priority, and we truly appreciate you taking the time to share your positive feedback with us.
One sided and it’s not on your side
They delay feed in tariff payments three months
No one else who we have a Feed in tariffs with delays payment Edf and Eon pay in a few days
Months of money left in their accounts
Would they’ve sit for three months waiting for you to pay them no
5. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
Hi David,
I am really sorry to hear that you are unhappy with the FIT payment process. However, unfortunately, this process is set out by Ofgem, not Good Energy. Good Energy are the Licensee to the Feed-In Tariff and we are obligated to follow the policies as set by Ofgem.
If it helps to explain, we receive your meter readings when you send them to us (or you add them yourself online) and then the readings have to be sent to Ofgem at the end of the FIT quarter (i.e. March, June, September and December) for them to settle and calculate the payment. They then send us the money a couple of weeks before it is sent to you. We need these couple of weeks to produce the remittance and prepare the BACS files for customer's payments. As a result, we are not just holding your money for months, as we don't receive it ourselves until just before it is sent to you.
If you would like to discuss this further, please email us on hello@goodenergy.co.uk or call us on 0345 034 2400 any time Monday- Friday, between 9am and 5pm.
Kind regards,
Donna M
Flex Clean Energy & FIT Specialist
Spoke to a lady this morning by the…
Spoke to a lady this morning by the name of Gifty, she managed to resolve an issue that’s been problematic for some time. Her professionalism single handedly restored my faith in good energy this morning. Give that lady a raise!
5. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We are so thrilled to hear that your long-standing issue was successfully resolved this morning. It is wonderful to know that you experienced such exceptional professionalism and that your experience left you feeling so positive. We will be sure to pass your lovely compliments along to the team member who assisted you, as feedback like this truly makes their day. Thank you so much for taking the time to share your kind words with us!
The customer service agent was very…
The customer service agent was very helpful and knowledgeable re my situation. He also did what he said he would do.
Good Energy have always been very good when dealing with them.
5. oktober 2026
Svar fra Good Energy
We are so pleased to hear that our team provided such helpful and knowledgeable support for your situation. It is wonderful to know that you consistently have great experiences when getting in touch with us. Thank you for taking the time to share your kind feedback!
New meter installation and supply
I was getting a new domestic electricity supply put into a house that was using a business supply. The Distribution Network Operator had already put the cabling in - only needed a new meter installation and a supplier account set up. I chose Good Energy because of its B Corp credentials and using 100% renewable energy.
My initial call to the supplier requesting a new supply with them was somewhat confused - the chap I spoke to didn't really understand and requested I send an email. He was probably expecting a simply supplier switch rather than the creation of a new metered supply.
Kein in customer services picked up the request and once we'd established that the DNO had already put in the cabling (including fuse and cutout) it was agreed that it would not take 6 to 8 weeks for a meter installation. My account has now been set up and I'm waiting on the installation next week.
There were a couple of times when I felt the details in my emails weren't fully acknowledged and I sometimes followed up with somewhat terse responses. Kein stayed polite and professional throughout and helped me complete the journey - very grateful for Kein's assistance.
5. oktober 2026
Svar fra Good Energy
We appreciate you taking the time to share your feedback and for choosing us to power your home with renewable energy. We are glad to know that your new account is now arranged and that your upcoming meter fitting is scheduled.
We acknowledge that the initial stage of your inquiry was bumpy due to some confusion regarding your specific installation setup, which led to unnecessary delay and frustration. We also realize that some of your email details were missed along the way, causing you additional stress during the process.
It is pleasing to hear that our customer support team member was able to step in, resolve the misunderstanding about your infrastructure, and maintain a patient, professional manner to help guide your request to completion. We are continuously working on our internal training to ensure all team members can handle complex supply setups smoothly right from the very first contact. Thank you once again for your constructive comments, and we look forward to finalizing your installation next week.
Good company with great customer service
Such a good company with great customer service. First started using them in Kent more than a decade ago and then back to them after a house move to Yorkshire. They have been helpful and efficient from installing a smart meter to our new solar panels and an EV charger. Quick responses from customer service and a brilliant website. And it's clean energy too!
5. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
Thank you so much for your long-standing support and loyalty across your moves. We are delighted to hear that our team has consistently provided efficient assistance with everything from your meter upgrade to your renewable tech installations. It is wonderful knowing you find the website user-friendly and appreciate our commitment to providing sustainable power.
Erin responded helpfully and promptly
Erin at Good Energy was polite and helped very promptly with my request - actioning it and responding at c.8pm, only 15 minutes after my enquiry.
2. oktober 2026
Svar fra Good Energy
We're delighted to hear about your positive experience! It is wonderful to know that your request was assisted so politely and resolved so quickly, even later in the evening. We truly appreciate you taking the time to share your feedback.
Buyer beware
May be good at installation but not interested on following up on a problems especially when the solar panels were installed by a company that they acquired. Called the office, would not disclose contact details of individuals and was asked to submit an online engineer request which I did in mid August. Got an automated email on August 24th to say they we were busy and would respond in due course. Not heard a word since. May provide excellent service for installation but would not trust them as bar as any maintenance issues are concerned. Been considering expanding our Tesla power wall capability but there is no way that I would consider this company. Buyer beware!?
3. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
Thank you for taking the time to share your feedback. We appreciate your patience and deeply regret the frustration caused by the lack of communication regarding your ongoing maintenance request. Handling system issues, especially for setups inherited through an acquisition, requires reliable support, and we clearly fell short of providing the timely assistance you expected after your August submission. Leaving you without updates for this long is not the standard of service we aim to deliver. Your experience is being used to improve our follow-up processes so that existing customers receive the long-term support they deserve.
Change of tariff
It was so easy to get my new tarif set up with an extremely helpful member of staff. So better to actually talk to a real person.
1. oktober 2026
Svar fra Good Energy
Hello Jacqueline,
We're so glad to hear our team made setting up your new tariff easy and that speaking with a real person was helpful for you. We appreciate your positive feedback!
Best regards,
Good Energy
quick response by phone helpful and…
quick response by phone helpful and efficient staff
1. oktober 2026
Svar fra Good Energy
Hello Simon,
We are so pleased to hear that you experienced such a quick response and found our staff to be helpful and efficient. Thank you for your wonderful feedback!
Best regards,
Good Energy
This was one of the best help calls
This was one of the best help calls I have ever had with a service provider. I had tried to find the answers from the website, (though it was a very clear website) and wanted to speak to a person. I got a very clear contact who asked me what I needed and listened to understand. Then she focussed first on my immediate questions, answering them very professionally in cear and easily understandable manner. Then she followed further questions to explore for me ways I could improve our service tariff, as we are both now over 80. She also then processed the Priority Register for us. Overall I was most impressed.
30. september 2026
Svar fra Good Energy
Hello Ian,
We are delighted to hear about your exceptional experience with our customer service. It's wonderful to know that our team member was able to provide such clear, professional, and helpful assistance, especially in exploring ways to improve your service tariff and processing the Priority Register. We truly appreciate your kind words and positive feedback.
Best regards,
Good Energy
A good experience
All my queries were sorted out promptly.
Very good communication all the way from Gifty ...thank you
14. september 2026
Svar fra Good Energy
Hello Mary,
We're delighted to hear that all your questions were promptly addressed by Gifty and that you experienced such good communication throughout. Thank you for your kind words!
Best regards,
Good Energy
I switched to Good Energy recently and…
I switched to Good Energy recently and have found them to be extremely helpful. Being able to talk directly to a human being rather than a chat bot is great.I spoke to a customer service woman yesterday about applying for Solar Savings. She could not have been more clear or helpful in describing the process. They deserve to do very well.
30. september 2026
Svar fra Good Energy
Hello Rebekah,
We are so pleased to hear about your positive experience with us! It's wonderful that you found our team extremely helpful and appreciate being able to speak directly with a person. We're especially glad that our customer service representative was clear and helpful regarding the Solar Savings process. Thank you for your kind words!
Best regards,
Good Energy
Extremely helpful and efficient service
Extremely helpful and efficient service from Gifty who arranged everything for me .
1. oktober 2026
Svar fra Good Energy
Dear Customer,
We are so pleased to hear that our service was helpful and efficient for you. Thank you for your wonderful feedback!
Best regards,
Good Energy
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.