Just had solar, battery and EV charger install from Good Energy Solar/JPS Renewables. Couldn’t be more delighted with the team, dealt with Ross Stevens who has been fantastic all through out, the inst... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I have been using Good Energy for 4+ years. I have always found their service exceptionally easy to use. Their customer service are very responsive and respond within 1-2 hours via e-mail (I'd... Vis mer
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Good company with really great staff, my last call answered by Mclean, was exceptional. The staff are well trained and talk good clean language, down to earth with out all the jargon. Mclean not only... Vis mer
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Easy to switch to Good Energy- easy to get through to a human customer service assistant who was obliging and helpful. The switch over was seamless with GE sorting everything out. The most important e... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Kontaktopplysninger
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, Storbritannia
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Brilliant service from Good Energy!
Brilliant service from Roy, Pete, Nathan, and the team!
Good Energy just finished my solar installation and the whole process was completely seamless. Roy did a very thorough initial check of the house roof using a drone and gave us excellent site-specific recommendations. Pete the electrician then managed the installation perfectly with his team over 2 days. They were professional, very tidy, and left no mess. The system is working perfectly and we can't wait to see the savings on our energy bills!
— The Smith family, Berkshire
7. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
Thank you for sharing your wonderful experience with our solar installation process. We are thrilled to hear that the preliminary survey and recommendation phase went so smoothly, and that the installation team was prompt, professional, and kept everything so clean. It is fantastic to know that your new system is operating so well, and we hope you enjoy the long-term energy savings.
Verification of FIT meter required
Verification of FIT meter required, email with attached photograph sent. Emails bounce back and forth, difficult to understand what is happening. I guess I am going to have to try and contact by telephone, may be much quicker?
12. oktober 2026
Svar fra Good Energy
Hi Ian,
We are very sorry for such an experience.
I can see we are already in contact with you and so we are hopeful this will be sorted out for you.
Thank you.
Good Energy
Good and timely response to my query…
Good and timely response to my query which was successfully resolved.
12. oktober 2026
Svar fra Good Energy
We are delighted to hear that our team was able to address your question quickly and find a successful solution for you. Thank you so much for taking the time to share your positive experience with us!
Good telephone experience
I called regarding my monthly payments and smart meter. The member of staff was very helpful and actioned my request satisfactorily as well as suggesting methods for energy efficiency through the winter.
12. oktober 2026
Svar fra Good Energy
We are delighted to hear that our team was able to assist you with your billing and meter inquiries. It is wonderful to know that you also received useful tips to help keep your home energy efficient during the colder months. Thank you for sharing your positive experience with us.
Received prompt and helpful service by…
Received prompt and helpful service by email when I needed to change FiT registration. Thank you Linda
9. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We are happy to hear that updating your registration details by email was such a quick and helpful process for you.
Excellent value electrify supply via…
Excellent value electricity supply via their Heat Pump tariff, and fantastic customer service response from Daisy too.
12. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We are glad you enjoyed your experience with our specialized heating rates and received great support from our team. Thank you!
Juliana listened to what I asked and…
Juliana listened to what I asked and then did exactly what I wanted with no fuss (resetting direct debit back to old amount because I wanted to use the £200 credit that had been built up before increasing the monthly amount that had been adjusted automatically).
12. oktober 2026
Svar fra Good Energy
We are happy to hear about your great experience with our team. We appreciate you taking the time to share how efficiently your request to adjust your recurring payment settings and utilize your account balance was managed. Thank you for your wonderful feedback and support.
Moving to a new home made easy
Moving to a new home made easy by Michaela. Thank you. Excellent caring service , informative and very efficient. She took away all the strain and is the reason why I have been a loyal Good Energy customer for over 8 years. It's the epersonal touch that counts and thinking out the box. Thank you so much
12. oktober 2026
Svar fra Good Energy
Thank you so much for your wonderful feedback and for your loyal support over the past eight years. We are thrilled to hear that your recent home move went so smoothly and that you received such compassionate, efficient, and thoughtful support during what can often be a stressful process. Providing a attentive, personal service is very important to us, and we will be sure to pass along your lovely comments to the advisor who assisted you.
Excellent customer service
Excellent customer service. Just moved and new to smart meters. Michaela was very helpful and supportive helping me set up account. Easy to contact by phone with no long waiting time.
12. oktober 2026
Svar fra Good Energy
Welcome to your new home! We are thrilled to hear that getting your new account set up was such a smooth and supportive experience. It is wonderful to know that your call was answered quickly and that you received the helpful guidance you needed with your smart meter. Thank you so much for taking the time to share your positive feedback.
Svar fra Good Energy
We are glad you enjoyed your experience and appreciate your feedback about our team's assistance.
Installation
On the day of installation, Enoch and Charlie were excellent . They were polite , helpful , very tidy and and answered all our questions .
7. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We appreciate you taking the time to leave us a 5-star review! It is wonderful to hear that our installation team provided such polite, helpful, and neat service while making sure all of your inquiries were thoroughly addressed. Thank you for sharing your positive experience with us.
Great service
As a vulnerable customer I was notified immediately regarding the warm home discount application opening. The next day after submission got a lovely email from Nessa to say that application has been processed and discount applied to next bill. Thank you Nessa
10. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We are glad you enjoyed your experience with our team's swift support. Supporting our customers efficiently is very important to us, and we are happy to hear that your application was processed so quickly and that your discount was promptly applied to your upcoming bill. Thank you for your feedback.
Forward my need
Quite efficient in forward my need for refund - though this should have been possible on the website.
9. oktober 2026
Svar fra Good Energy
We're glad we could help with your request, and we appreciate your feedback on improving website options.
quick efficient service with a polite…
quick efficient service with a polite knowledgeable customer service assistant . Her name is Claire D and she is a credit to Good Energy
9. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
Thank you so much for taking the time to share your feedback. We are thrilled to hear that you experienced fast, efficient support and received such knowledgeable and polite assistance from our team. Your kind words mean a lot to us, and we will be sure to pass along your wonderful compliments to the team member who assisted you.
Svar fra Good Energy
We are delighted to hear that you experienced prompt assistance and courteous treatment from our team. Thank you for taking the time to share your wonderful feedback with us.
Customer Service Experience
Customer Service Experience
I have been a customer of Good Energy since 2019 and have received FiT payments during this period and have always had a good customer experience.
In January 2026 I decided to upgrade the existing solar system I have with additional solar panels, battery storage, a Powerwall and Gateway complete with a EV charger.
The planning and installation by JPS Renewable Energy Limited and Good Energy was excellent and the service in the lead up to and during the works was very professional.
Once the installation was completed I then requested for Good Energy to refresh my FiT generation and also put me on to the Solar Savings Exclusive (SEG) tariff.
For some reason since July 2026 my previous requests to complete this process had not been followed up and I had not been given the correct information at the time regarding the requirement for a smart meter to also be fitted which is now in the process of being rectified.
I fully understand that from time to time things do not quite go to plan and for me it is how a company deals with any issues when they are raised.
In this case over the past week, I have been speaking with Gifty to fully understand my current situation and issues which now appear to be nearing a resolution.
I would therefore like to thank Good Energy and in particular Gifty for the support and help that has been provided this week.
8. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We are pleased to hear that your long-standing relationship with us has been a positive one overall. We appreciate your feedback regarding the recent upgrade to your renewable setup, and we are glad that the planning, equipment fitting, and initial support met your expectations.
We also recognize that the transition to your new tariff and the handling of your generation account experienced unexpected delays, along with a lack of clear details concerning the necessary meter upgrade. We understand how important clear communication is during these processes, and we appreciate your patience while these administrative matters were being addressed.
It is very encouraging to know that our team member was able to step in recently, provide clarity on your account status, and help bring your situation toward a complete resolution. We will certainly pass along your kind words to the individual who assisted you this past week. Thank you for taking the time to share your experience with us, as your comments help us continuously refine our service and ensure that future system upgrades proceed as smoothly as possible for all our customers.
I had an answer that I understood.There…
I had an answer that I understood.There was no fuss.
7. oktober 2026
Svar fra Good Energy
We are glad you enjoyed your experience getting clear information without hassle. Thank you for your review.
Installation of a new storage battery…
Installation of a new storage battery was flawless. It’s a very ’tidy’ job, the battery works very well and looks great. Pete, the installer did a great job. Thank you.
6. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We are delighted to hear that your new system was set up so seamlessly. It is wonderful to know that the craftsmanship met your expectations and that the equipment is performing fantastically. Thank you so much for taking the time to share your positive experience with us.
Excellent customer service
Excellent customer service - Linda was extremely efficient & helpful switching tariffs and changing direct debit. Really good fixed tariff with 2x off peak times.
6. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Good Energy
We are delighted to hear that you had such a great experience getting your account details updated quickly and smoothly. It is wonderful to know that you are enjoying the benefits of your new tariff, and we truly appreciate you taking the time to share your positive feedback with us.
I was very pleased with the employee…
I was very pleased with the employee that helped me so much . Explained everything to me he's a credit to ypur company Good Energy.
6. oktober 2026
Svar fra Good Energy
We are so pleased to hear that our team member provided such helpful support and took the time to explain everything clearly to you. Thank you for taking the time to share your positive experience and for your kind feedback!
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.