I ordered personalised bottle of wine. Asgar the seller kept me informed about the order, it was slightly delayed by the machinery that had broken down. I was happy to wait for the gift. It came very... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
GiftsOnline4U are an excellent company. I was let down by another company who told me at the last minute that the glass I ordered was out of stock, so I quickly ordered from here instead, Next Day Del... Vis mer
Selskapet har svart
Item arrived extremely quick (although I did pay for quick delivery). Item was dirty where ink had smudged down the sides but also on the Lego pieces. I contacted regarding this and was told when prin... Vis mer
Another excellent service from this company. I’ve been dealing with them for years and they’ve always gone the extra mile. My most recent order was very modest - and yet Asgar and his team put as m... Vis mer
Selskapet har svart
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
GiftsOnline4U's aim is to create fabulous, original, personalised gifts that make our customers and the gift recipient smile. No matter what the gift giving occasion is or who the recipient may be, let GiftsOnline4U take the hassle out of present shopping. With over 4,500 unique gift ideas and free standard UK delivery on all our gifts, give us a try!
Kontaktopplysninger
4,2
Bra
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 75 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Dissatisfied
Lost my package and it’s not until I chased up after over a week that’s when another one was sent. Disappointing and lacked confidence in the service
1. september 2022
Svar fra GiftsOnline4U
Thank you for your feedback. I am very sorry to hear that you are disappointed with our service.
I have looked into your order to see what went wrong and look at how we can improve in the future.
Your order was dispatched on time, however we do not individually track orders once they have been dispatched unless a customer gets in touch with us. What I understand is that you did this and we reviewed the DPD tracking details discovering that it was lost. Occasionally this does occur with the volumes being delivered.
As soon as you contacted us, we sent another one out on a next day service which was tracked and was delivered to you.
From my understanding, we rectified the issue as soon as we were made aware. We unfortunately aren’t able to control what happens with the couriers but we did the best we could to resolve your issue.
We can assume the gift you received was as expected and you have left a 1 star review based on the delivery which we can only apologise for.
Presentation box had a rip
Presentation box had a rip, I also thought the presentation glasses were engraved the same as the Moët. The advert has engraving on the glasses.
19. august 2022
Svar fra GiftsOnline4U
Thank you for your feedback.
Yes, I agree with you there is personalisation on the glasses. When you came to personalise the champagne, there are personalisation fields for these.
There are no personalisation boxes for the flutes, if you had contacted us at that stage, we could have been able to advise what we could do. This gift set is only for the personalised champagne.
You are right the description does say only the bottle is engraved. After your feedback we are going to update the images to avoid confusion.
If you could send us an image of the ripped box we can see what we can do.
Item apparently lost in transit
Ordered in time for a present. Two days after my delivery due date my order hadn’t arrived. I therefore contacted them and was told “my order must be lost” I was then advise they would resend my order, an hour later was told they had no more in stock and I can “pick another watch of any cost on our site” so I did, however apparently the watch I picked they emailed back and said that it “was out of stock as well” which I didn’t believe them as this was on there website to order. They did offer me alternatives which didn’t match my requirements even though I explain it to them. So in the end I was so fed up and got the impression they didn’t really want to proceed with my order so I asked for a refund, and guess what I must say the refund was received as quick as blinking.
I won’t be ordering from this company, and I’ve made it know to my friends/family. I can see there have been good reviews but my experience was far from it.
Order number 73575632
Ordered through Not On The High Street, associated with giftsonline4u.com -
It’s your company Asgar, cause you sent me the email to say “pick another item”
Can you see how unprofessional this company is!
8. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra GiftsOnline4U
Hi Goldie,
Thank you for your review.
I am trying to trace your order on our system to have a look at the issue. Can you please let me have your order number.
Thank you coming back to us. I have checked on the order and you have not ordered this item directly from our company. Your order number does not show up on our website.
Thanks
Asgar
great product and very quick delivery
22. august 2022
Very pleased with item just perfect
17. august 2022
This is the second time of purchasing…
This is the second time of purchasing from this first class company. The owner of the company answered my enquiry as to an unchanged delivery versus billing address issue.
He and his staff made the required change, kept me informed, finalised my order well within their expected timeframes and was successfully completed to my own and the receiver’s total satisfaction!
I can absolutely commend this excellent company who have again provided a 100% all round service.
Very well done team and sincere thanks to you all.
16. august 2022
Came before due date and in good…
Came before due date and in good packaging would use them again
13. august 2022
Product arrived with outside packaging…
Product arrived with outside packaging intact however when opened product taped together with masking tape with one item missing - can provide pictures - disgusted that the item was despatched in such a dispicable state. Have emailed company - with no reply so far - I’m disappointed and disgusted with the company
12. august 2022
Svar fra GiftsOnline4U
Hi David,
Thank you for your review. I am sorry that we have let you down.
I have looked at our system and hence the late reply, but I cannot see any correspondence from yourself. I have also done a database search on the email which is on the order without any success.
I am happy to email you from the email we have on your order to get this resolved.
If you could let me know which item is missing happy to send a replacement. I have also checked on the packaging and there is an issue with it, and we have discontinued this line from your feedback.
Thanks
Asgar
Arrived beautifully packaged and the…
Arrived beautifully packaged and the champagne looked high quality with the engraving.
11. august 2022
This is the second gift.
This is the second gift we've purchased. We're very pleased with the quality and service each time.
9. august 2022
Not good
Not good. Will not use again. Paid extra for a Rose, they sent normal. Still waiting for the replacement 1 week on. Expensive, should have gone to the supermarket
8. august 2022
Svar fra GiftsOnline4U
Hello Mary,
Sorry that the error occurred. I see the team has sent the new champagne out. Have you received this?
Regards
Asgar
My experience with gifts4u has been above and beyond
My experience with gifts4u has been excellent. They have been very helpful and very fast in their response. I had accidentally clicked on the wrong address for a 50th birthday present for my brother in law. Thankfully ot was sent back and they helped me correct it and resend it. I live in Gibraltar so it made it even easier to contact them and resolve the issue. Very helpful customer service and will definitely be using them again.
2. august 2022
Fantastic service my daughter was so…
Fantastic service my daughter was so happy with her gift
29. juli 2022
GOOD ITEM BAD SERVICE
item very good and pleased with it ..NOT pleased that I ordered and paid for a gift bag which did not come ...emailed and rang and left a message ..have heard NOTHING!
yes I emailed them again to say I had left this review ..they have now sent a reply and are refunding the gift bag money ..so I am much happier and have upped my stars from 2 to 4 in recognition of that ..many thanks
28. juli 2022
Svar fra GiftsOnline4U
Thanks for letting us know. The team has already emailed you and explained it was an oversight by the packer. It was a genuine mistake. They have offered a refund and apologised for the error.
Thank you for the updated review.
Just for your information the team had replied to you about the refund prior to you posting the review but once again thank you for your feedback.
The service was first class
The service was first class, arriving in good time and securely - Thank you.
It was somewhat disappointing that the lovely pewter label was put on along the join of the bottle which has spoilt the overall effect! Not sampled the Port yet but looking forward to it!
L. Parish
28. juli 2022
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.