Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I ordered a tee shirt and when I received it, I owed an additional $6.01 for postage. I know when I ordered it, I paid for shipping. This is ridiculous. I, like the other reviewers on this page, wi... Vis mer

Vurdert til 4 av 5 stjerner

Ordered a t-shirt and received an empty cardboard envelope. UPDATE: I received the replacement shirt with no problems, Debated a 3 star or 4 star and decided that I will go with a 4 star because the... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I destroyed my husband's fairly new tee shirt (Christmas gift) with bleach in a laundry oversight and was thrilled when the GearLaunch team responded to my request to duplicate the order in March. Bo... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Garbage!!! The t-shirt i got looked like it was literally printed in someone's basement. The print was crooked, faded, and just overall terrible. After shipping I ended up paying like $35 for a ga... Vis mer

Informasjon om virksomheten

  1. Netthandelstjeneste

Skrevet av virksomheten

GearLaunch is the one-stop-shop where sophisticated e-commerce merchants grow their businesses. From production to fulfillment to customer service, GearLaunch makes commerce simple.


Kontaktopplysninger

2,8

Middels

TrustScore 3 av 5

299 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 77 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

I recieved the wrong logo on a shirt…

I recieved the wrong logo on a shirt that I ordered. Took a few days but after I sent a photo of what I recieved and what I ordered. They not only sent me the right shirt and got to keep the wrong shirt. They were very kind and curtious about the whole thing. Thank you very much.

1. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til GearLaunch

Svar fra GearLaunch

Hello Deborah,

Thank you for sharing your experience with us! We sincerely apologize for the initial mix-up with your order, but we're glad we could resolve it to your satisfaction. Your understanding and patience mean a lot to us. We hope you enjoy both shirts!

Best,
GearLaunch

Vurdert til 5 av 5 stjerner

Quality products

Quality products
Quick delivery
Efficient Support crew/unit
Well done, I'll shop with you again

23. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til GearLaunch

Svar fra GearLaunch

Hello Craig,

Thank you for your wonderful review! We're thrilled to hear that you were pleased with our products, delivery speed, and support team. We look forward to serving you again soon.

Best,
GearLaunch

Vurdert til 5 av 5 stjerner

Excellent experience and customer…

Excellent experience and customer service...answers to all my questions and corrected my errors lol ☆☆☆☆☆
💙☑⭐⭐⭐⭐⭐🤜🤛🥇🎚

7. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til GearLaunch

Svar fra GearLaunch

Hello Rosalia,

We appreciate the 5-star review! It's wonderful to know that you had a positive experience with our Customer Service team and that we could help you resolve any issues. Feel free to reach out whenever you need assistance and we hope you enjoy your purchase.

Best,
GearLaunch

Vurdert til 5 av 5 stjerner

Excellent customer service.

Excellent customer service.
The product received was not to my standard but it was resolved wonderfully. Thank you and I will be shopping again.

24. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til GearLaunch

Svar fra GearLaunch

Hello Paul,

Thank you so much for your trust and for sharing your experience with our Customer Service!

Best,
GearLaunch

Vurdert til 5 av 5 stjerner

I ordered two shirts two sizes and two colors

I ordered two shirts with a specific logo and two different colors. The ordered arrived in a reasonable amount of time and when I opened it, I was impressed with the quality of the shirt and more so with the quality of the print and logo. After wearing both shirts I was about to fuss at my wife for shrinking my new red shirt in the wash only to find out I had accidently ordered the wrong size. one was a large and the other was an XL. I communicated with the company and once it was clear that I need an XL they sent me an invoice for the amount to replace the shirt and did not want me to send the other shirt back. That kind of service and response is what I call excellent customer service. No issues at all. Highly recommend this company for all your print needs.

22. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til GearLaunch

Svar fra GearLaunch

Hello George,

Thank you for the 5-star review! We're glad to read about your positive experience with our Customer Service team and how they were able to process your request without too much hassle. We hope to be of service in the near future.

Enjoy your purchase!

Best,
GearLaunch

Vurdert til 1 av 5 stjerner

Fraudulent site selling copyright…

Fraudulent site selling copyright brands that harm the end user and the brands they steal. Their phone numbers and emails are fake. Do not buy from this company or any of their affiliates as all their business is a scam from far off countries who only wish to harm people and take your money.

I was told by the company that they will NOT talk to you and the only way to communicate is via email. I sent communications to the "LEGAL" email and it bounces back. They are a complete scam. No one will talk to you even though the CEO of the company who created the GearLaunch.com platform is Thatcher Spring, a real person in Silicon Valley who raised 55MM to create a company that permits Fraud on thier platform with no way to resolve.

22. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til GearLaunch

Svar fra GearLaunch

Hello,

Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store.

Notices of copyright infringement should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/dmca/

The notice should include the identification of the material that is claimed to be infringing and the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that GearLaunch is capable of finding and verifying its existence.

At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly.

You can also contact us at hello@gearlaunch.com.

If you have already sent us an email, we can assure you that appropriate action has been taken.

Best,
GearLaunch

Vurdert til 1 av 5 stjerner

Fuvk Trump!

Fuvk Trump!! Quit emailing his crap.

22. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til GearLaunch

Svar fra GearLaunch

Hello Art,

Thank you for reaching out.

If the message you received are automated reminders to an abandoned cart, there will only be a maximum of two. Our messages all have an unsubscribe link at the bottom. On text messages, there should be an opt-out link. If there is no unsubscribe link at the bottom, or if it’s a personal email instead of our support email address, then it's not from us.

If this is in social media, please adjust the settings on the specific app. We are a platform for many online stores that are independent entities and we offer customer service specifically focused on assisting with orders and addressing any other related inquiries. However, each individual store owner handles their own social media and advertising for their website.

If you would like us to look into this further and forward your message, kindly send us the email you received at hello@gearlaunch.com. A screenshot also works as long as it includes the headers, specifically, the email address the email was sent from.

I hope this information helps.

Best,
GearLaunch

Vurdert til 5 av 5 stjerner

This company was extremely prompt at…

This company was extremely prompt at getting back to me. Also lovely when it came to the fact that I had ordered the incorrect size. Beautiful product as well. Not only well made but the print on it was impeccable.

15. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til GearLaunch

Svar fra GearLaunch

Hello Lesley,

Thank you for sharing your experience working with our team.

Enjoy your purchase! We look forward to being of service again in the future.

Best,
GearLaunch

Vurdert til 5 av 5 stjerner

Fabulous!

Got my shirt in good time, but I felt it might have been a bit too small for the recipient. Got in touch with the company and they sent a replacement for only a small fee, and I didn't need to send the first one back. Totally delivered on what was promised and my friend LOVED the shirt!

16. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til GearLaunch

Svar fra GearLaunch

Hello Vanessa,

Thank you for the 5-star review and for sharing your experience with our Customer Service team!

We're glad your friend love the shirt.

Best,
GearLaunch

Vurdert til 5 av 5 stjerner

the recipient of the shirt said it very…

the recipient of the shirt said it very nice i myself really loved it cos it says everything bout the and recipient born and raised in Maryland my home

8. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til GearLaunch

Svar fra GearLaunch

Hello Wanderer,

Thank you for the 5-star review! We hope you enjoy your shirt.

Best,
GearLaunch

Vurdert til 1 av 5 stjerner

29th Takedown Notice

I have just submitted my 29th takedown request for stores on the GearLaunch platform selling unauthorised merchandise featuring copyright artwork and logos taken from my business.

29 different stores popped up in the last 6 months.

Although the platform does respond to these takedown requests, its basically 'whac-a-mole' - as soon as one gearlaunch store is shut down, another one opens up, selling the same sh**y quality rip-off merchandise to an unsuspecting public. And GearLaunch gets a cut of every sale.

There may be legit artists and manufacturers using gearlaunch to sell their products. But the simple fact is that the platform takes no responsibility for monitoring and curtailing the illegal content that exists on the platform.

Do not sell your work through gearlaunch.
Do not buy anything from a site that is 'powered by gearlaunch'.

Its a scam.

8. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til GearLaunch

Svar fra GearLaunch

Hello Alex,

Thank you for your message. As we've explained previously, GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.

Our Trust and Safety team has sent you an email regarding this matter. If you have any questions, please reply to their email.

Best,
GearLaunch

Vurdert til 5 av 5 stjerner

Highly Recommend

My order arrived on time and customer service was quick to respond with updates. The t-shirts are sized to fit and they are awesome! I highly recommend them :):)

3. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til GearLaunch

Svar fra GearLaunch

Hello Dana,

Thank you for the review! We're glad you enjoyed your purchase.

We hope to be of service in the near future.

Best,
GearLaunch

Vurdert til 5 av 5 stjerner

Great Service

I inquired about my order on trying to get a tracking number. The response was very quick. Followup to ensure I had any issues with my order.

26. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til GearLaunch

Svar fra GearLaunch

Hello David,

Thank you for your review and your trust! We hope to be of service in the near future.

Best,
GearLaunch

Vurdert til 5 av 5 stjerner

Had a problem receiving an order

Had a problem receiving an order. Despite having the tracking number, no one seemed to be able to locate it. UPS and even the local post office gave me the run around for over a month. Finally I contacted the company and they promptly gave me a replacement, I had it withing 1 week. Had the post office did a better investigation and realized it was not on the truck, I would have notified them earlier. I could have got the run around but I did not. Totally satisfied with their response and the mug. Would not hesitate to order from them again.

15. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til GearLaunch

Svar fra GearLaunch

Hello Amy,

Thank you for the 5-star review! It's great to know that our Customer Service team was able to solve your problem easily as that is what we strive to do every day. We hope you enjoyed your purchase.

Regards,
GearLaunch

Vurdert til 5 av 5 stjerner

Great Customer Service!

Had a problem with my order where one of the shirts was not available. Dana in customer service was helpful in assisting me with my questions, in ordering a new shirt, and issuing a partial refund ( new shirt was a bit cheaper). I would do business with this company again!

20. mai 2024
Anmeldelse skrevet uten oppfordring
Logoen til GearLaunch

Svar fra GearLaunch

Hello Mandi,

Thank you for sharing your positive experience working with Dana!

We hope you enjoyed your purchase. We look forward to being of service again in the future.

Regards,
GearLaunch

Vurdert til 1 av 5 stjerner

This is a scam company

This is a scam company, not getting any response, tracking number is fake and never received merchandise! Buyer beware!!!!

13. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til GearLaunch

Svar fra GearLaunch

Hello Lyne,

Thank you for your message. After checking the tracking number provided to you by our Customer Service team, we see that the order has already been delivered.

If you have additional doubts or questions, please contact our Customer Service team; we'll be happy to help.

Best,
GearLaunch

Vurdert til 5 av 5 stjerner

I had a question about the ship I…

I had a question about the ship I serviced on, they got back to me the next day. I ordered a mug, they keep me informed about it. When it was made and the shipping date.

13. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til GearLaunch

Svar fra GearLaunch

Hello Robert,

It's great to know that our Customer Service team kept you informed about your order!

Thank you for the review. Enjoy your purchase!

Regards,
GearLaunch

Vurdert til 5 av 5 stjerner

My experience was more then I expected…

My experience was more then I expected the mugs were safely packed great. And I will continue to look forward to shopping with your company soon.

23. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til GearLaunch

Svar fra GearLaunch

Hello Darlene,

Thank you for the 5-star review! We look forward to being of service again in the future.

Best,
GearLaunch

Vurdert til 5 av 5 stjerner

Product is great

Product is great. My husband absolutly loved the design. Customer service was outstanding. I contacted them about the shippment. It arrived bit late due to Holidays.. For certain will recomend them to my friends. It was very unique gift!

8. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til GearLaunch

Svar fra GearLaunch

Hi Nadia,

Thank you so much for your review! We're happy your husband loved the design.

Best,
GearLaunch

Vurdert til 5 av 5 stjerner

Great product

Great product, quality of shirt was unbelievable great , great team to work with and order from

18. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til GearLaunch

Svar fra GearLaunch

Hi Nathan,

Thank you for the 5-star review!

Best,
GearLaunch

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv