www.frenchclick.co.uk Anmeldelser 

221
TrustScore 4.5 av 5

4,4

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

French food available at a price. But being French and living in England. It is ok . Sometimes the packer makes mistakes , pu5 a smaller item than the one ordered. And I will never use DHL as deliv... Vis mer

Vurdert til 5 av 5 stjerner

First experience with this Frenclick company and quite satisfied, prices are reasonable and the fact that you can choose your delivery slot is a good idea. I received the parcel on time and everythi... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Absolutely delighted to have found this fantastic website! I ordered all my favourite french shampoos and body washes for the same price as I'd pay in a hypermarket! But the only difference... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I would definitely recommend French Click, the Mon Cheri chocolates I ordered arrived very quickly and in good condition. None of them were squashed or damaged, even though Mon Chéri are expensive, th... Vis mer

Selskapet har svart

Informasjon om virksomheten


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

221 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,4

Alle anmeldelser

(221)

57 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Ordered a couple of Kinder Maxi eggs…

Ordered a couple of Kinder Maxi eggs and delivered as expected on the correct day. Decent packaging with the recyclable fill chips.

22. mars 2024
Anmeldelse skrevet uten oppfordring
Logoen til www.frenchclick.co.uk

Svar fra www.frenchclick.co.uk

Thanks for the feedback. Glad you found the eggs you wanted. We do also use paper loosefil for some orders.

Vurdert til 5 av 5 stjerner

I must be lucky but I have not had any…

I must be lucky but I have not had any issues with frenchclick except for the odd items damaged in transit , and this has always been resolved satisfactorily.
Even my latest order ( although something wasn't delivered because it was out of stock ) was a breeze and even better this time round : NOTHING has arrived damaged...
Can't fault them, really.
Everything is well packaged and fresh products wrapped in with ice packs and bubble wrapped too.
Enjoy the site but even though you can find some products cheaper on some competitor's sites , frenchclick always comes cheaper in the end due to lower delivery costs. Shame they cannot be cheaper on EVERY item compared to other resellers...;-)
Have shopped there 3 times now and will do again in the future.
Thanks guys and keep up the good work.

21. mars 2024
Anmeldelse skrevet uten oppfordring
Logoen til www.frenchclick.co.uk

Svar fra www.frenchclick.co.uk

Thanks for the feedback. We are working hard on our service, happy to hear the packing is good and the prices.

If you're signed up to emails you my also get a discount sometimes as well.

Vurdert til 5 av 5 stjerner

Fantastic service

Fantastic service, I use to get my biscuits with good price and perfect packaging. Thanks.

14. mars 2024
Anmeldelse skrevet uten oppfordring
Logoen til www.frenchclick.co.uk

Svar fra www.frenchclick.co.uk

Thanks for the feedback. Hope you enjoyed the biscuits!

Vurdert til 3 av 5 stjerner

Tried an initial order

Tried an initial order, only 8 items, to see if we liked the goods prior to placing a big summer order for a family BBQ. We are glad we did. While the quality of the goods is quite high, comparable with Waitrose, etc, the use by dates were very close, only two days on some items, and the order took 9 days to arrive from ordering online. Obviously they cleared out the old stuff on our order, so we’ll have to eat it quickly, over the weekend. Not a perfect experience.

15. mars 2024
Anmeldelse skrevet uten oppfordring
Logoen til www.frenchclick.co.uk

Svar fra www.frenchclick.co.uk

Sorry to hear this. Please send the order number to customerservice@frenchclick.com so we can investigate this.

We can't find any order details under this name.

Vurdert til 5 av 5 stjerner

Had exactly the item I wanted

Had exactly the item I wanted. Quick delivery and not too expensive. Thanks, will be back for more Margret in future..

27. januar 2024
Anmeldelse skrevet uten oppfordring
Logoen til www.frenchclick.co.uk

Svar fra www.frenchclick.co.uk

Thanks for the feedback. Happy we had what you wanted.

Vurdert til 5 av 5 stjerner

Speedy delivery

Speedy delivery, all in decent condition. Could use less packaging, that's the room for improvement.

23. januar 2024
Anmeldelse skrevet uten oppfordring
Logoen til www.frenchclick.co.uk

Svar fra www.frenchclick.co.uk

Thanks for the feedback. Very happy to hear that!

Vurdert til 1 av 5 stjerner

Did not Deliver

Order 8 bottles, had not arrived, told Courier tried twice on one day and again, someone in all day, no card left at any time, sent numerous emails asking for the tracking number for no reply. They take your money, do not deliver, then won’t forward a tracking number for Parcelforce who have alleged tried to deliver and not once left a card.

Turns out supplier had the correct address on the invoice and order and then managed to put the wrong address on the parcel, it was only by chance that the recipient checked the invoice after opening and had the honesty to bring the items to us.

29. januar 2024
Anmeldelse skrevet uten oppfordring
Logoen til www.frenchclick.co.uk

Svar fra www.frenchclick.co.uk

Very sorry to hear this. We have emailed the tracking information, not sure why you wouldn't have got it straight away and it should have come straight from ParcelForce as well.

We can see there was an error with the address when it was booked in, if you can't get the order we'll refund it on PayPal.

Vurdert til 5 av 5 stjerner

Really useful for French goodies I…

Really useful for French goodies I can't find elsewhere. Good delivery options and not too expensive.

10. januar 2024
Anmeldelse skrevet uten oppfordring
Logoen til www.frenchclick.co.uk

Svar fra www.frenchclick.co.uk

Thanks for the feedback. Very happy you found what you wanted and the prices were good.

Vurdert til 1 av 5 stjerner

Selling almost gone off products

Purchased Rillettes (Pate) which was delivered on 17/12/23 but 'use by' date was 28/12/23 (11 days) which I didn't notice until 12/01/24. Contacted customer services who said that it is a fresh product (it is definitely not as it is a processed preserved product) and that 11 days before expiry is acceptable. These people are getting rid of old stock - and customer service is shocking. Further to the reply from Frenchclick - I bought this product when I lived in France and it has a much longer shelf life than stated by Frenchclick who say it is a "Fresh" product - absolutely isn't as it's processed with preservatives??

12. januar 2024
Anmeldelse skrevet uten oppfordring
Logoen til www.frenchclick.co.uk

Svar fra www.frenchclick.co.uk

Sorry to hear this, you have ordered the fresh bordeau chesnel rillettes. These would usually have a shelf life of 7-21 days from delivery.

This is due to them being a fresh item and is just the nature of this particular range of products.

Unfortunately due to this being a fresh item and you contacting us 1 month after ordering, it's hard for us to do anything else with this. We have updated the website to make it clearer.

Usually if you contact us with this problem on delivery or within a reasonable timeframe after we will be able to offer a refund or redelivery for you.

Vurdert til 5 av 5 stjerner

Great delivery

Not able to get to France for our usual Galette this christmas / new year found French Click. They had the same one we like and ordered a few extra items as well, all arrived when expected and everything was great. Will order more next time, now we have tried and French click delivered !

4. januar 2024
Anmeldelse skrevet uten oppfordring
Logoen til www.frenchclick.co.uk

Svar fra www.frenchclick.co.uk

Very happy to hear you found the Galette and other items you wanted. Thanks for the feedback!

Vurdert til 5 av 5 stjerner

Very easy to use and everything was…

Very easy to use and everything was delivered in good condition and on the arranged time.

7. desember 2023
Anmeldelse skrevet uten oppfordring
Logoen til www.frenchclick.co.uk

Svar fra www.frenchclick.co.uk

So glad to hear that everything worked well. Thanks for the feedback!

Vurdert til 1 av 5 stjerner

I have ordered a month ahead and not a…

I have ordered a month ahead and not a word from them. Tried to phone and nobody picked UP. Where is my food? No idea.
Update this company has no changed my order and removed items! It is my New year Eve meal no bother...thé only reason i ordered from you was to get foie gras and now this order is going to be late and incomplete. Please save yourself a job and stay away

28. desember 2023
Anmeldelse skrevet uten oppfordring
Logoen til www.frenchclick.co.uk

Svar fra www.frenchclick.co.uk

Very sorry to hear this. Please check your receipt email as you need to choose a delivery day on checkout.

You can also contact us via email at customerservice@frenchclick.com or reply to the receipt email sales@frenchclick.com

We have some staff on holidays at the moment which may explain the issue on the phone.

Vurdert til 5 av 5 stjerner

lays fritelle simply the best

my order window was running late -1hour- not too bad considering its xmas, I ordered fritelle wanting lays but expecting benenuts(all part of polish chain now). very very pleased, as the fritelles are lays and the expiry date is may2024 ! Excellant

14. desember 2023
Anmeldelse skrevet uten oppfordring
Logoen til www.frenchclick.co.uk

Svar fra www.frenchclick.co.uk

So happy to hear that. Thanks for the feedback!

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