I bought some products and they took a long time to arrive; they only shipped them after I asked, and two of the items sent were from a different brand than the one I ordered.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered some wood flooring adhesive from Flooormart. Placed the order at 3.10pm and by 4pm same day it had been dispatched. Next day delivered as promised, can’t fault the whole transaction from plac... Vis mer
Selskapet har svart
Called 4pm Thursday to see if delivery would be possible (2xtubs of wood glue 28kg) for a job the following Monday. Was told to place the order and it would arrive on site that day. I made comments th... Vis mer
Selskapet har svart
Easy ordering online and quick delivery by DX. Items professionally packaged. If DX were able to provide a timeslot for delivery rather than just a day it would have been 5 stars. I have used Floo... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Gulvbeleggbutikk
- også i
- Engrossalg av byggemateriale
- Gjør-det-selv-butikk
- Leverandør av bygg- og anleggsutstyr
- Verktøybutikk
- Verktøygrossist
Om Floormart
Skrevet av virksomheten
As the UK’s leading online flooring tools specialist, where others make it difficult, we make purchasing flooring tools outrageously simple. Whether you are looking for specific flooring tools, adhesives, screeds or even carpet tiles and linoleum – Floormarts friendly team of flooring specialists are only ever a phone call away. Whether you prefer to give us a call, make use of our live chat service or even pop-in to our stocked trade counter, every member of our team is ready and willing to go the extra mile to ensure you are equipped to the fullest. Offering rapid delivery times and hugely competitive prices, Floormart strive to provide you the best possible customer service we can.
We at Floormart avidly believe in and support the development of the flooring industry and the individuals that call themselves members. We back our commitment to the flooring industry through the active sponsorship of different industry bodies, including the NICF, FITA and CP Assessments. Whether you are new to the flooring industry, or are a seasoned veteran, we have you covered with absolutely anything and everything you ever may need.
Simply browse our straightforward website, or give us a call today to start your Floormart journey.
We at Floormart avidly believe in and support the development of the flooring industry and the individuals that call themselves members. We back our commitment to the flooring industry through the active sponsorship of different industry bodies, including the NICF, FITA and CP Assessments. Whether you are new to the flooring industry, or are a seasoned veteran, we have you covered with absolutely anything and everything you ever may need.
Simply browse our straightforward website, or give us a call today to start your Floormart journey.
Visit Our Website
Kontaktopplysninger
Unit 1, 7 Craven Street, LE1 4BX, Leicester, Storbritannia
- 01162042515
- sales@floormart.co.uk
- www.floormart.co.uk
4,3
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Har svart på 58 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Helpful and responsive staff
Helpful and responsive staff, especially as first delivery failed. Kept as aware of replacement and fulfilled order as promised.
2. oktober 2025
Svar fra Floormart
Thank you for the great review, we are so glad to hear you are happy with our service.
Svar fra Floormart
Thank you for the great review Mick!
It took over a month to arrive
It took over a month to arrive, with no communication as to why. I only found out because I had to phone them to see why it was taking so long, and then I was told they were out of stock and waiting for it to come in. I would have ordered it elsewhere if I had known.
3. oktober 2025
Svar fra Floormart
We’re really sorry for the delay and the lack of updates, that is not the standard we aim to provide.
We completely understand how frustrating that must’ve been and will make sure future stock delays are communicated much sooner. Thank you for your patience and feedback.
Amazing cumincation swift delivery…
Amazing cumincation swift delivery would highly recommend
2. oktober 2025
Svar fra Floormart
Thank you for the kind review Steven!
Great service every time ,always…
Great service every time ,always respond to any questions & keep you updated on when to expectdelivery ....Everything you need all in 1 place ,my 1 & only gripe is that I never receive a paper invoice (with order total) for my order only a digital one ,still my go to place for all my flooring needs
2. oktober 2025
Svar fra Floormart
Thank you for the kind review Ryan, we really appreciate it and hope to see you again soon!
Svar fra Floormart
Thank you for the great review John, we really appreciate it!
Svar fra Floormart
Thank you for the kind review, we really appreciate it and hope to see you again soon!
Very good communication problem sorted…
Very good communication problem sorted straight away
2. oktober 2025
Svar fra Floormart
Thank you for the great review Andrew, we really appreciate it and hope to see you again soon!
The order was changed
The order was changed, still waiting for refund to bank account. Wrong amount of tiles delivered, still waiting collect of tiles.
2. oktober 2025
Svar fra Floormart
Thank you for your review. We’re sorry for the inconvenience caused with your order.
Unfortunately, while we can arrange collections with DX, we cannot directly control when the courier completes them. We’re also unable to process a refund for returned goods until they have been collected and received back.
We can confirm that the tiles have now been successfully collected and your refund has been processed.
We apologise for the delay and appreciate your patience while this was resolved.
Good service quick delivery
2. oktober 2025
Svar fra Floormart
Thank you for the great review Jonathan, we really appreciate it!
Prompt delivery
2. oktober 2025
Svar fra Floormart
Thank you for the kind review Peter, we are so glad to hear you're happy with our service!
I received something different from…
I received something different from what I ordered. The return was not organized properly. The return date was scheduled twice, for which I took a day off to be able to send it back. It only worked on the third attempt. After I returned the incorrect order, I was left without any updates for a week until I contacted the Flormart team again. A month has passed, and I still haven't received what I ordered.
2. oktober 2025
Svar fra Floormart
Thank you for your review. We’re sorry for the frustration caused.
Unfortunately, once a collection has been booked with DX, we are reliant on the courier completing this as scheduled and cannot directly control their collection service. We completely appreciate how frustrating it must have been to arrange your time around two unsuccessful collection attempts.
Having reviewed your order, we can see that this has now been resolved. We’re sorry that the process took longer than it should have and for the inconvenience caused along the way.
Delivery was super quick and what i…
Delivery was super quick and what i ordered is what I got couldn't beat it 👌
26. september 2025
Svar fra Floormart
Thank you for the great review William, we really appreciate it and hope to see you again soon!
Svar fra Floormart
Thank you for the great review Stuart!
Svar fra Floormart
Thank you for the great review Lynn, we really appreciate it!
Svar fra Floormart
Thank you for the great review, we really appreciate it!
Flooring arrived promptly and well…
Flooring arrived promptly and well packaged. Very easy to deal with and competitive prices. I will be using again for my next project.
15. september 2025
Svar fra Floormart
Thank you for the kind review, we really appreciate it and hope to see you again soon!
All ok but packaging was inadequate.
The order process and delivery time was good. The product (5ltr floor prep liquid) was inadequately packaged. It arrived squashed and crumpled. It appeared to be only by luck that it wasn't leaking. You could blame it on handling by the couriers but the packaging was woeful.
21. september 2025
Svar fra Floormart
Thank you for your feedback, we’re really pleased the ordering process and delivery met expectations.
We are so sorry to hear about the condition of the packaging on arrival. While items do go through multiple stages with the courier, we completely take your comments on board and will be reviewing this internally to improve protection going forward.
If you experience any issues with the product itself, please don’t hesitate to get in touch and we’ll be happy to help.
Dont expect a slow delivery
Dont expect a slow delivery, Mine arrived before I had time to think of a space to put it...lol
21. september 2025
Svar fra Floormart
Thank you for the great review, we really appreciate it!
Excellent service
Excellent service; they had what I wanted in stock and it was delivered very quickly. I also had a follow-up email checking I was satisfied. I will definitely use them again and do recommend them.
21. september 2025
Svar fra Floormart
Thank you for the kind review, we really appreciate it and hope to see you again soon!
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