Flight Centre South Africa Anmeldelser 

Dear Deborah,
I hope you are doing well.
I wanted to take a moment to sincerely thank you for the outstanding assistance you have given me with my son's return booking.
When Eunice left Flight Centre at the end of the month, I was naturally concerned about having to continue the process with someone new. However, you took over seamlessly, and I have received exactly the same exceptional level of service that Eunice always provided.
Your professionalism, friendliness, patience, and prompt attention to every query have been truly appreciated. As a pensioner, I especially value the time you have taken to explain everything so clearly and your willingness to assist me with kindness and understanding. Nothing has ever seemed like too much trouble for you.
You have a wonderful manner with people, and it is clear that you genuinely care about your clients. Flight Centre is very fortunate to have someone as dedicated and committed as you on their team. You are a real asset to the company.
Thank you once again for all your help and for making what could have been a stressful process such a smooth and pleasant experience. Your excellent customer service has not gone unnoticed, and I am truly grateful.
With sincere appreciation and best wishes,
Maria van Wezel

My Experience was shocking. They don't care about their clients, and they will do everything to avoid their responsibilities. Refund policies are not upheld, and long wait times and unresponsive behaviour are at the heart of the organisation. Staff are untrained and not interested in assisting clients. I cancelled my booking, and I will not make use of them again as long as I breathe.

Pearl Napo is simply the best travel agent I've ever worked with. She makes every booking effortless, goes above and beyond to ensure a smooth travel experience, and always delivers exceptional service. I trust her completely and wouldn't book with anyone else. Highly recommended!

I honestly can't recommend Nicholas Botha from Flight Centre enough… Everything was taken care of from start to finish and he answered every single tedious question of mine without any hesitation. I would use him again and again and I'm really impressed with the service and everything that was included from Flight Centre so thank you. We had the best holiday in Mauritius and we made memories for laugh and I can't wait to book our next trip…

I would like to take this opportunity to send my gratitude to Pearl Napo in Greenstone. Her service is excellent and she is always available to assist anytime, even on weekends or evenings.

Most of the time I make last minute bookings, and she always meet my request. whether is shuttle, flight, car hire, boarding passes or invoices.

It took almost 16 weeks to resolve my refund - But the last Online support personnel KIM ROBIN VAN WYK seems to have followed up & helped me with the query - Thank you

Natalie Viljoen is such a pleasure to work with! She will go above and beyond to assist in any flight we require. Her service is very fast and friendly.

Kim is exceptional in her service delivery in that she was always available to answer my questions. A+++

I will definitely refer Flight Centre to friends and family.

Thank You!!

Schalk Van Heerden was so helpful with my last minute arrangements for travel. Without his advice and recommendations I'd probably have endured a lot of disappointment, and visa denials... eish! But he steered me in the right direction with a lot of patience and enthusiasm. Thank you!

Junia was very patient and polite whilst we tried to accommodate our flights around the Chaos in Iran...

Jaco Van Staden from Flight Centre is super efficient and so helpful. He arranged and met all our expectations effortlessly and all travel and accommodation to Singapore and Phuket arranged within a day!!! I would highly recommend his services for a hassle free vacation. Thank you Jaco

My experience at Flight Centre Cavendish Square, with Farghaana Fortune, has been exceptional. On numerous occasions, Farghaana's level of service and customer care has consistently been efficient and professional. My experience has been that Farghaana goes above and beyond to serve well, before the booking, during the booking process and with offering assistance after the flight confirmation. Thank you Farghaana. With sincere appreciation.

The agent was professional and kind

Helped me A LOT, especially with all my questions. Highly recommend.

Willing to help a little grey headed old lady sort out various flights has helped easy my concerns. Thank you

Since planning a trip for my husband and me in 2020, Charlene has helped me organise two incredible trips for my parents in 2025 and 2026. Her efficiency, patience, professionalism, and attention to detail made the entire process seamless from start to finish. The experience was so positive that my parents are already eager to plan another trip with her.

What I am most grateful for, however, is the care and support she showed during one of my parents' trips when I was unable to reach them. Charlene went above and beyond, taking time out of her personal schedule to help me navigate the situation and reassure me that they were safe. Her willingness to help during such a stressful moment is something I never expected, and it meant more to me than words can express.

Charlene, you are truly the best. Thank you for your exceptional service, kindness, and genuine care. I cannot recommend you highly enough.

I would like to express my sincere appreciation to Lizmar vd Mescht at Flight Centre, Mountain Mill Mall, Worcester, for her outstanding service.

This is certainly not the first time we have had the pleasure of dealing with Lizmar, and once again she has exceeded all expectations. She consistently goes the extra mile, thinks ahead, and takes a genuine interest in understanding and meeting her clients' needs.

With our most recent travel arrangements, my disabled son was also part of the travel plans. Lizmar went above and beyond by proactively arranging special meals and the necessary assistance to accommodate his specific needs. Her attention to detail, compassion, and willingness to ensure that every aspect of our journey was taken care of made a tremendous difference to us.

Exceptional customer service like this is rare. Lizmar is a true asset to Flight Centre, and the company is fortunate to have such a dedicated, professional, and caring employee representing its brand.

Thank you, Lizmar, for your continued excellence and commitment to your clients. Your efforts are greatly appreciated and do not go unnoticed.

Kind regards,

Benitta Swanepoel

We would like to express our sincere appreciation to Ayanda at Flight Centre Farrarmere for the exceptional service and support she provided when we found ourselves stranded in Georgia (Europe) after our return flight was cancelled due to Qatar Airways being grounded due to the escalating war in the Middle East.
During a very stressful and uncertain situation, Ayanda went above and beyond to assist us. She was professional, compassionate, and worked tirelessly to find alternative travel arrangements and keep us informed every step of the way.
Customer service of this caliber is rare, and we are incredibly grateful for everything she did for us. Thank You Ayanda.

Tyla reached out after I acted on an online advertisement of a 3-day special offer. She assisted me in a very professional way and concluded the process of securing our holiday. I highly recommend her services.

I am grateful for your speedy work and recovery of my refund. I have received it much quicker than I expected. Well done and thank you so much