Fitter Windows Anmeldelser 

AVOID THIS COMPANY

We have had absolute shocking service from this company. Please avoid them.
From the fitting team to customer service our experience has been horrendous.

brilliant experience from start to finish! love my new door friendly polite and kind staff from the fitters to the sales men and office people

I needed 4 windows replaced and found Fitter Windows through the Help 2 Buy Scheme. I’m always skeptical that window sellers will be pushy salesmen but he wasn’t. I agreed on the windows I wanted and the surveyor came not too long afterwards. I wasn’t sure what was happening next as I hadn’t been home when it was done so I had to phone to find out and was told I had to sign before a fitting date could be agreed. The day of the fitting we’d expected them fairly early but they rang to say it was a different team and they’d be later than planned. Once they arrived though they got on with it and the windows look lovely. They cleaned up the debris afterwards. I would recommend Fitter Windows

The salesman Brahim was very experience and helped us a lot as we live in a maisonette on the second and third floor and our main window is 3500 x 1500 mm so we needed help as to what design we could have.

We then dealt with John at there office who helped us sort out the final design and managed to give us a small discount. I had all the main window companies in but Fitter Windows were the best.
I would recommend them 100%

Worryingly priced.

I was referred by "Help to Buy" window scheme. Quoted £48 000 for 8 Roseview entry level sash windows but told I could get a discount for £31 000 with help to buy and a recycling scheme of my old windows. I was given lots of information about price inflation.

I asked for a new quote for only 2 windows instead of 8. New quote given for £13000 for 2 large bay windows.

I approached 2 other companies who sells exact same windows (Roseview) - Price was around £7500 for higher end range of the same brand.

Brahim.
He was very professional at his job.

After nearly 3 months of searching for a half decent window company, with no luck a friend of mine recommended Fitter Homes. I called them and the man i spoke to Marcus was so knowledgeable and very helpful. He answered every question i had and made me feel confident i will get what i wanted. I booked in for a few days later as they were busy (a good sign) Then Kevin came to see me and he was on time and really friendly, he had my best interests in mind rather than the other salesmen i had over who just wanted the sale. Kevin also knew what he was talking about and wasn't pushy like the others. After showing me a sample window which he brought with him along with brochures i was so impressed, needless to say with the quality of the windows and doors, i was really happy with the payment plans they had on offer. I am now just waiting for them to be fitted, the girl in the office has updated me with the date they are coming which i have changed 3 times due to work which wasn't an issue. I would defiantly recommend.

We initially approached Fitter Windows as they were a local company and so thought 'if anything did go wrong, at least they were local'.. how wrong were we. We had all windows and doors replaced in June 2021 and at first were very pleased until quite quickly, we had issues with the windows. It started off with the windows 'dropping' which meant we couldn't shut them, but now we have a snagging list of a number of items... It has been agreed following an engineer visit that 1 window needs to be replaced entirely, our front door isn't operating right, mortar above the windows has fallen out, all windows have 'catched' at some point meaning we cannot shut or lock, none of the windows seal and our back door does not close properly.

We have been raising these issues for nearly a year (not all issues have happened at once). We have had engineers cancel a number of times on the day due to sickness, covid etc (we are self employed and have to take time off) and then not received updates for days, despite chasing regularly. The entire company seem disjointed and inconsistent meaning that nearly a year after we spent surplus of £10k, these windows are not satisfactory and quite frankly, not fit for purpose.

To add fuel to the fire, I have followed their website process for filing a complaint which states I will receive a response within 5 working days... it has now been 18 working days and despite chasing several times, I have yet to hear from Martin Dean the MD or any management, which is appalling. I am told he has access to all emails I have sent so is clearly avoiding the issue.

I am due to give birth in July and have had nothing but problems with this company and just want these issues rectified, so I never have to contact them again! The stress it is causing and financial impact on us having to not work let alone increased energy bills as they are letting out all heat and so am disappointed I have felt compelled to warn others of the quality and service they provide. Furthermore, sadly we feel we have no other choice but we will now be taking our case to the Financial Ombudsman to try and claw back some of the money we have paid as advised by a third party who has reviewed our position. So for anyone looking for new windows/ doors, do not use this company.

Brahim from Fitter Windows took his time to check our windows and doors thoroughly and asked about our needs and wants. Keeping this in mind as well as our financial needs, he showed us appropriate choices and was very helpful in ensuring I was offered all the benefits when ordering our windows and doors.
We've agreed to get all windows and doors replaced at a price that meets our means.

Thank you for all your help and kindness.

My parents had there old metal windows replaced with new double glazed UPVC windows and doors from fitter windows in our family home. My parents are retired and both in their 80's and have saved for many years to the windows and doors replaced. The guy who came out and measured up was very pleasant and professional and up to this point everything was great. It wasnt until the fitters arrived that this changed, the fitters wouldn't arrive until 11.30am on some days and did nothing but moan and whinge about changing our windows, they said it was the worst job they had ever had ! The fitters also commited criminal damage to some of our very rare plants in the garden, they just pulled them up and disposed of them, they were'nt anywhere near any window and most certainly were'nt causing any obstruction, they also destroyed an ornamental fence in part of our garden. Once the fitters finally finished their part and leaving lots of pvc offcuts all over our drive, we inspected the windows, 2 of which had scratches on the inside of the units, these were replaced but one of them had an even bigger scratch in it which we are currently now trying to get replaced. We have been trying to speak to a manager about the criminal damage for over 8 weeks now, and all we keep getting is emails from someone called Jamie, saying she has emailed the managers and is waiting to hear back from them, my parents are absoultely disgusted in the way they have been treated and are now considering taking legal action against futter windows for the damage that was caused by the fitters. We wouldn't recommend this company to anyone, the fitting service was shocking and the customer service is absolutely disgusting and non existent, avoid this company like the plague, we wish we did.

Very happy with the product and the an an excellent Service explained everything that needs to be explained very professional and I would definitely recommend them to my friends and family Brian was very professional and made sure he explained everything about the products the windows the doors thank you

Replace all windows house feel drafty since replacing sent installers said nothing was wrong house set at 73 temperature at windows 69 would not recommend

Brahim was most helpful and explained everything to my Mother and myself. We ended up choosing two wonderful doors and at a very good price. Would recommend this company and especially Brahim.

Brahim from Fitter Windows called today. I have place a 2nd order for 3 more windows with him today. Last month I had a new balcony door and windows fitted. I am pleased with the service and the quality of the windows are very good. Brahim was very helpful with good advice and information.

Brahim came today. Brilliant service, great guy.

Mrs Alomaja from Stevenage.
He did a good job selling me my new Windows and doors. I would recommend him to everyone. He was very self explanatory and was clear about the product. He his very kind and very professional.

The sales consultant Brahim from fitter windows cam on time and was very helpful in giving advise and sharing relevant information. Answered all my questions and worked at offering products that were suited to my needs.
I recommend him to any customer looking to change their windows and doors.

Brahim Fitter Windows came to my house he explained. Everything to me. He was professional.polite.easy going.he gave a reasonable price for my window.I’m very happy with the order, I recommend brahim to every customer.thank you. Brahim

Signed a contract with Fitter windows in December 20/20 to change the windows and three doors to aluminium ...so a sizeable contact. The surveyor Paul who surveyed the job before Christmas was very professional and thorough. We were told in April 2021 that the leads that we ordered could not be supplied.
I know this has been an unusual year and many businesses have had problems..
Three fitting dates throughout the spring and summer were cancelled two with 2 days notice the last fitting date only cancelled by e mail on the morning the fitting should have started.
When the second fitting date was cancelled I was assured the windows had been manufactured and were delayed being delivered due covid.
Several months later after many ignored emails and many phone calls I was told that Fitter Windows was in dispute with the manufacturer.
I cancelled the contract as I had lost all confidence in the company.
Fitter windows refunded my deposit promptly.

Brahim is very professional and friendly and knows what he is doing. Thanks for his device and looking for the new door to be fitted.