Ordered from Finery and the whole process was smooth from start to finish. It was easy to find pieces that suit my style, every dress perfectly fitted me. I was immediately refunded for a dres... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Goods returned to warehouse over 8 weeks ago on 11th September was told to allow 24/48 hours for response. Still no response for a return of 8 dresses ????
Great service from my initial order/payment, frequent updates, till the parcel arrived elegantly boxed and packaged. Better still, it looks exactly like the sales photo, fits well and carries a co... Vis mer
Selskapet har svart
I ordered a beautiful leopard print, chiffon dress which arrived promptly and was beautifully packaged. Unfortunately, the dress was too snug across the top so I had to return it. The dress itself... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Finery
Skrevet av virksomheten
Welcome to the official Trustpilot for Finery.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all reviews to assist with your issues as quickly as possible.
Finery is a contemporary fashion brand that wants to make styling your wardrobe, modern and inspiring without compromising on quality or design. Our mission is to offer the modern woman; high quality, sophisticated designs, and timeless styles to make her look good and feel fantastic.
Contact our Customer Services team directly for any queries.
Discover More
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Kontaktopplysninger
9 Hatton St, NW8 8PL, London, Storbritannia
- care@finerylondon.com
- www.finerylondon.com
3,8
Bra
4k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 88 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I ordered an item that came quickly but…
I ordered an item that came quickly but it’s too small so would like to return I have sent four email for a return note and had no reply,is this a scam company
29. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Finery
Hi Amanda,
Thank you for leaving a review.
I do apoligise for this inconvenience.
We can confirm we haven't received any emails from your details.
Please do email us on Customservices@ghost.co.uk
Finery Cs.
I have been waiting 20 days for my…
I have been waiting 20 days for my order no up dates or replying to my emails i think it's a scam 57 pound down wouldn't bye anything of this if i was you
24. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Finery
Hi Nigel,
Thank You for leaving a review with us.
I am very sorry to hear you have not received your delivery.
Please kindly send us an email with your order number, so we can take a further look into this for you.
Please contact us at care@finerylondon.com
Finery CS
Excellent customer service and lovely…
Excellent customer service and lovely dresses
12. juni 2024
Anmeldelse skrevet uten oppfordring
Fab shirt dress
Fast delivery. Lovely shirt dress at a great price in the sale.
Size 12 pulled slightly across bust, but shifted button a touch and now fine.
A useful dress for our unpredictable summer weather.
12. juni 2024
Brown wool jumper and skirt and gorgeous
Easy site with images very accurate to the clothing.
Love the gorgeous deep brown/bronze of the jumper so much bought the skirt
12. juni 2024
Petite sizes would be great
Lovely dress which should be a midi but is more a maxi as it didn’t come in petite size so had to pay for an alteration.
Would love to see petite dresses available
18. juni 2024
My new favourite website
Lots of lovely styles to choose from. Affordable, and sale prices are really good. Speedy delivery - a shame that there is no free option but you can't have everything. My only negative is that the trouser lengths are generally very long .. I'm 5ft 8 and the ones I ordered were easily 5 inches too long so I had to return them. (Quick and easy returns as well)
11. juni 2024
My husband bought two tops they are…
My husband bought two tops they are very small so applied for a refund over two weeks ago , sent several emails and has no correspondence ! I will be taking this further , you don’t even have a number to contact you on ! Not happy at all !!!!
18. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Finery
Hi Kathryn,
Thank You for leaving a review with us.
Unfortunately, we do not have a telephone line for Finery.
I am very sorry to hear you have not had a response from us.
Please kindly contact us at care@finerylondon.com with your order number, So we can take a further look into this for you.
Finery CS
Happy Customer
Nicely packaged, easy to order, delivery and return process all good too. Nice dresses.
31. mai 2024
Excellent service and quality.
4. juni 2024
Fantastic service and beautiful dresses
18. juni 2024
Fantastic dresses at good prices
Fantastic dresses at good price for high quality. My go to for my summer wardrobe
18. juni 2024
Good Experience
I have ordered 3 dresses from Finery London and each one has been exactly as described and arrived quickly. Good range, reasonably priced, and true to size. Would happily use again for future purchases.
7. mai 2024
Anmeldelse skrevet uten oppfordring
Don’t know where to begin!!
Don’t know where to begin!!
I’ve sent you 3 emails regarding my order no response at all from you.
I used to rate you highly but I’m so disappointed with your customer care.
I’ve asked for a refund still waiting
Not impressed at all
10. mai 2024
Svar fra Finery
Hi Christine,
Thank You for taking the time to leave a review.
We are sorry to hear you were not happy with the customer service you received .
We are continually looking to improve and always welcome comments from our customers for further development.
Please note for future reference to kindly contact us on customerservices@ghost.co.uk should you have any issues.
I am very sorry for any inconvenience caused.
Ghost CS
Great quality and honest descriptions
Honest descriptions of product, true sizes, good prices and fast delivery. I don't think you can ask more from a company. The dress I purchased was high quality, looked stunning and fitted great, I will definitely be recommending Finery to my friends and will be purchasing from them again
9. april 2024
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.