This is Unfolded Anmeldelser 1 960

TrustScore 4 av 5

4,1

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Really lovely quality down to the fine details. The dress is very flattering, pockets are discreet, can dress up or wear as an everyday dress. I didn’t enjoy the wait, tested my patience, but it was w... Vis mer

Vurdert til 5 av 5 stjerner

This company is a revelation. The clothes I have ordered from them did take a while to arrive, but they are SO worth it. Lovely quality fabrics and very well made and they are a very good price - fa... Vis mer

Vurdert til 1 av 5 stjerner

Poorly made, low quality dress. Returns policy so difficult to find and currently they want me to prove that it's faulty and also pay postage for return. Very disappointed. Think I've finally learned... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

The longer wait for delivery is well worth it. Clothing is made to order to reduce waste, which is great. I ordered a midi cotton dress and a denim pinafore. As a petite woman, sizing can be difficult... Vis mer

Informasjon om virksomheten

  1. Klesbutikk

Skrevet av virksomheten

At Unfolded every item is designed with our customers and then made after you order. To ensure no waste.... Why? 30% of clothes produced are never sold - this year that will be 26 billion items of clothes! This can't go on. At Unfolded we're on a mission to take on fast fashion. We make sustainable clothes without all of this waste and do good with the savings. What good? With the savings we offer you amazing quality at a great price, pay garment workers better and fund kids near our factories to learn to read and write. Yes - delivery takes longer but it's worth it for the planet, the people who make our clothes and you! Join 75,000 other women shopping better at ThisisUnfolded.com


Kontaktopplysninger

4,1

Bra

TrustScore 4 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 97 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Worth the wait!

Really lovely quality down to the fine details. The dress is very flattering, pockets are discreet, can dress up or wear as an everyday dress. I didn’t enjoy the wait, tested my patience, but it was worth it. Very happy. Waiting patiently for my next one to arrive (different colour & style). It’s on its way! 🤞

3. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

It’s very disappointing that the…

It’s very disappointing that the concept is great but the execution is not. I have been waiting for the final item from my order placed in February and despite repeated emails to them I have not received the item or a response. This is very poor customer service.

15. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til This is Unfolded

Svar fra This is Unfolded

Hi there,

We've requested more information so we can reach out directly to help with the issue you mentioned. Please do not send multiple emails on an email chain as this just moves you to the back of the que every time as our team replies to the oldest email first. As a small company it can take a couple of days to reply at busy times.

Please also check spam for order updates on products in production.

Team Unfolded

Vurdert til 1 av 5 stjerner

Poorly made and poor customer service

Poorly made, low quality dress. Returns policy so difficult to find and currently they want me to prove that it's faulty and also pay postage for return. Very disappointed. Think I've finally learned my lesson about buying online

14. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til This is Unfolded

Svar fra This is Unfolded

Hi Elizabeth,

Sorry if there has been any confusion here - if an item is faulty we will of course pay for a return and either replace the item or provide a full refund. To do this we need to receive a picture of the faulty beforehand.

If you need any more help please just email support@thisisunfolded.com and we'll be happy to help.

Team Unfolded

Vurdert til 5 av 5 stjerner

Lovely comfortable dress

Lovely comfortable dress. Very pleased with the fit considering I’m only 5ft. Pockets are a great addition. Love the idea behind its manufacture too.

14. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Beware of returns policy

Clothes looked lovely but, unfortunately, I couldn’t wear them as they didn’t fit. Buyer beware here, the customer pays for returns and must return within 14 days of receipt of the clothes. This is not explained upfront when ordering. I would probably not have ordered if I had known.

13. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til This is Unfolded

Svar fra This is Unfolded

Hi there,

We do offer a free swap platform if you want to swap for a different size. Sadly as a small brand it is no longer viable to offer free returns without increasing prices.

We are often flexible to the 14 days if there is a special circumstances but do need to have a time period to allow us to sell the item again.

If you need more help please just email support@thisisunfolded.com and we'll be happy to help!

Team Unfolded

Vurdert til 5 av 5 stjerner

This company is a revelation

This company is a revelation. The clothes I have ordered from them did take a while to arrive, but they are SO worth it. Lovely quality fabrics and very well made and they are a very good price - fast fashion is not only poor quality fabric, but also shoddy finishes - this is the exact opposite. Also the customer service is amazing. SO much contact is very rare, and if you have an issue, they respond very quickly and personally - no horrid bots here! Their ethos all round is to be applauded.

13. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Fabulous as always!

Yet again, perfect dresses from a fabulous company. I bought my first dress last July and was blown away with the quality and fit and don’t look anywhere else now! To say I’m becoming addicted is an understatement. They do take a while to arrive, but wow the wait is so worth it. I have received 3 beautiful dresses today- Katrina, Camilla and Ashleigh. The quality of fabric and workmanship is second to none. It doesn’t matter what I wear from Unfolded, I get compliments and people asking me where I bought them. The fitting is always perfect. The sizing is always well displayed and I love the way the dresses are shown on models from all their size ranges. Keep up the great work Unfolded. Thank you for making me feel fabulous in whatever I wear!

13. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Still waiting nearly 10 weeks

Still waiting nearly 10 weeks. Ridiculous ! Very misleading when you make a purchase. I was advised 8 weeks (still a ridiculous time scale ). I will not be making this mistake again and will not order from you again. It’s a shame you could not be more honest with delivery times. Ordered for an occasion which has been and gone and I am now going to be out of the country for sometime. 😡😡. I have now submitted the extra information requested. Despite responding to their requests still not heard anything. 10 weeks and counting. It will probably arrive whilst I am abroad the next month / dress was required for the trip. This has been an utter waste of time and you have had my money all this time. Never again ! People beware and avoid this so called ethical company - nothing ethical about taking money and not delivering !!

13. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til This is Unfolded

Svar fra This is Unfolded

Hi Karen,

One of our team has reached out to you to discuss this. Your item is due to be delivered this week.

As a made to order business it does take longer and I can see that the date shown on the product was to ship by the 30th of March when you ordered, this does though say that it will be up to 12 days from this point as the item has to clear through customs and this is out of our control.

You can see the date before you order by selecting a size and then scrolling down.

We get this is a different way to shop but it's designed to ensure no waste, lower prices and to pay garment workers higher wages/create positive impact in communities where our clothes are made.

If you're not happy with the item then we'll of course be happy to arrange a full refund. With the Royal Mail tracking (which has already been sent) you can also redeliver the item if you're going to be out of the country.

If you need any more help please don't hesitate to let us know


Team Unfolded

Vurdert til 2 av 5 stjerner

Disappointed with still no delivery after 10 weeks

I ordered early February, wanting dresses for holiday in late April. It seems unlikely I will get them by then so very disappointed, also the worry that they will try to deliver whilst I am away.

12. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til This is Unfolded

Svar fra This is Unfolded

Hi there,

We've requested more information so we can look at your account and help with any issues here.

As we make to order it does take longer - but we send update emails, if these haven't been getting through please let us help you here.

Thanks,

Team Unfolded

Vurdert til 5 av 5 stjerner

Maddie dress

My beautiful Maddie(short) dress fits perfectly. Gorgeous fabric, design and colour. Definitely worth the wait for it being ethical made and supporting children.

12. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent quality, well worth the wait

The longer wait for delivery is well worth it. Clothing is made to order to reduce waste, which is great. I ordered a midi cotton dress and a denim pinafore. As a petite woman, sizing can be difficult but these were perfect. They fit and feel beautiful , and are excellent quality.

11. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Rhiona Denim Dress

Rhiona Denim Dress Received. Made of the softest denim, though not too thin. True to size 16 with plenty of room to move. Really an easy piece of clothing to wear. It would be great to have one with longer slim sleeves that you could wear a fine cardigan over it. With boots and chunky tights a perfect autumn/winter dress too.

11. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Good Company Vision, Poor quality product

The vision of the company is very worthy. However I am disappointed with the product I received. I ordered a dress and waited the 5weeks I was told. It has just arrived and is going straight back.
The quality of the fabric is very poor and the fit is poor with huge puffed shoulders which are not apparent on the site. It is very creased and looks like something I could buy at one of the cheap discount stores. I won't be using this company again. This is such a shame as I really wanted to support such worthy aims.

9. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til This is Unfolded

Svar fra This is Unfolded

Hi there,

We've requested more information to allow us to find out what has happened here and ensure an adequette solution. Our return rate is around a third of the industry standard and we pride ourselves on quality products so would love to explore this problem and put it right!

Team Unfolded

Vurdert til 5 av 5 stjerner

I have just received my first purchase

I have just received my first purchase. It took a little while longer to arrive than standard websites, but given the production line (which is one of the selling points) this was to be expected; it took maybe two weeks (give/take) after placing the order for he product to arrive. I am happy with my purchase. It fits well, and compared to products I'd buy on the highstreet (or online equiv) is well priced.

9. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Ordered on 17 th February

Ordered on 17 th February, still no updates.
As they have taken my money, I expect some updates as to when my order will arrive.
Not to be recommended and I will not order again.
Hopefully I will get my money refunded.

8. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til This is Unfolded

Svar fra This is Unfolded

Hi there,

Could you please ensure you check your spam folder for updates? We send this on a regular basis as your item moves through production but sometimes they can be filtered here.

We've sent a request for more information to reach out and put this right ASAP!

Team Unfolded

Vurdert til 3 av 5 stjerner

Expect a very long wait

I have had the denim dress previously and was very pleased so I ordered the Maddie dress in February and I have been told that I might not get it until the end of April. ! That is a ridiculous time line and I don’t understand why it’s taking so long.I have contacted the company and they responded with apologies.
I have made to measure dresses from China and delivered within 6 weeks.
The dress was for a holiday and a special occasion and I’m so disappointed.

8. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til This is Unfolded

Svar fra This is Unfolded

Hi Hilary,

Sorry about the issues you've had here.

I can see one of my colleagues has been helping you via customer support and that there was an issue with the wrong date being shown when you ordered, we are really sorry about this and will get your item to you ASAP.

We've also sent you another email with a further apology and some suggestions.

Team Unfolded

Vurdert til 1 av 5 stjerner

Never again will I order from this…

Never again will I order from this company. When I ordered I was told it would take about four weeks which I was happy with. I’m still waiting and was told yesterday that it would take another six weeks from now!!!!!

9. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til This is Unfolded

Svar fra This is Unfolded

Hi Mary,

Sorry about any issue you've had here.

I can see that our support team have cancelled your ordered and processed a full refund as requested.

Team Unfolded

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