Ordered from Finery and the whole process was smooth from start to finish. It was easy to find pieces that suit my style, every dress perfectly fitted me. I was immediately refunded for a dres... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Goods returned to warehouse over 8 weeks ago on 11th September was told to allow 24/48 hours for response. Still no response for a return of 8 dresses ????
I ordered a beautiful leopard print, chiffon dress which arrived promptly and was beautifully packaged. Unfortunately, the dress was too snug across the top so I had to return it. The dress itself... Vis mer
Selskapet har svart
Great service from my initial order/payment, frequent updates, till the parcel arrived elegantly boxed and packaged. Better still, it looks exactly like the sales photo, fits well and carries a co... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Finery
Skrevet av virksomheten
Welcome to the official Trustpilot for Finery.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all reviews to assist with your issues as quickly as possible.
Finery is a contemporary fashion brand that wants to make styling your wardrobe, modern and inspiring without compromising on quality or design. Our mission is to offer the modern woman; high quality, sophisticated designs, and timeless styles to make her look good and feel fantastic.
Contact our Customer Services team directly for any queries.
Discover More
Shop Dresses
Shop Knits
Shop Workwear
Kontaktopplysninger
9 Hatton St, NW8 8PL, London, Storbritannia
- care@finerylondon.com
- www.finerylondon.com
3,8
Bra
4k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 88 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I’ve had an awful experience with this… company, steer clear
I’ve had an awful experience with this company. I purchased the cream jacket with black and white braiding on the sleeves and pockets. The braiding has ran into the cream jacket. I’ve tried to contact them and sent them photos. They don’t want to know. You can’t find a proper customer service person to talk to. Steer clear of this company. I feel they are a total rip off and sell bad cheap materials
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Finery
Hi Ruth, Thank you for your review.
We deeply apologize for any inconvenience caused.
While we strive to uphold our policies, we also value customer feedback and are continuously working to improve our processes. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
We hope to have the opportunity to serve you better in the future and regain your trust. Thank you for your understanding and for taking the time to share your feedback with us.
CS Team
Still no refund even though Finery said…
Still no refund even though Finery said on here they would look at my case and issues. Waited ten working days and still nothing. No refund. I would say do not buy as so hard to get money back.
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Finery
Hi,
Thank you for your review.
We are sorry to hear about this issue.
Could you please send us further information at care@finerylondon.com
Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
CS Team
Appalling Customer Service
I have tried telephoning your help line 19 times at various times -each time, I was advised no one was available and to call back later - so frustrating!!
I have emailed twice and email is undeliverable.
I have sent 2 messages.
ALL TO NO AVAIL
I have downloaded the returns label, I haven't got a printer, what can I do?
Could you send a QR code that the post office can scan,like other companies do?
Please advise quickly.
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Finery
Thank you for your review.
We deeply apologize for any inconvenience caused. We understand your frustration regarding the issue with getting in touch with us. Sadly, we have had a few issues with our emails and calls, however they have now been resolved.
While we strive to uphold our policies, we also value customer feedback and are continuously working to improve our processes. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
An email has been sent to your inbox to investigate your query further.
We hope to have the opportunity to serve you better in the future and regain your trust. Thank you for your understanding and for taking the time to share your feedback with us.
CS Team
Terrible customer service
Customer service email links not working. Customer service telephone number not picking up making it impossible to process a return.
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Finery
Hi B,
Thank you for your review.
We deeply apologize for any inconvenience caused. We understand your frustration regarding the issue with contacting us.
Unfortunately, we was expericing techinal difficulties.
While we strive to uphold our policies, we also value customer feedback and are continuously working to improve our processes. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
We hope to have the opportunity to serve you better in the future and regain your trust. Thank you for your understanding and for taking the time to share your feedback with us.
CS Team
Delightful sensible dresses, good value !
I have bought 3 dresses recently. They are top-class, beautiful, strong materials, very well designed, even for the fuller figure with comfortable amount of stretch, very well tailored - just a delight - good regular delivery - thank u so much for ur lovely items - the dresses, just drop them on, falls beautifully and looks good.. ! 👍👌😘
22. januar 2026
Anmeldelse skrevet uten oppfordring
Utterly pathetic customer service
Utterly pathetic customer service. Full refund wasn’t given and I tried multiple times to call, email and message on fb but no response from anyone.
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Finery
Hi, thank you for your review.
We are sorry to hear about this issue.
Could you please send us further information at care@finerylondon.com. Sadly we have not received any communication from you in our inbox.
Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
CS Team
Good service, great products…
I ordered a yellow broderie anglaise dress in the sale, size 16. It arrived very quickly, was well packaged and fitted beautifully. I went on to order the green version - same again, all good and I’m very happy. I’ve got no complaints at all
29. januar 2026
Anmeldelse skrevet uten oppfordring
After returning my order
After returning my order, I’m still waiting to hear from Finery London with regard to my refund. Have been unable to contact them. Their website does not receive emails. There seems to be no way of contacting them. Would not recommend purchasing from them.
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Finery
Hi, Kimberely,
Thank you for contacting Finery.
I sincerely apologise for any inconvenience.
Unfortunately, we are currently having trouble receiving emails. Please give us a call at 020 3917 4477, and one of our customer service representatives would be happy to assist you.
Warm regards,
Total scam website
Total scam website. Order a jumpsuit on December 23rd. Still haven’t received it over a month later. Emailed their customer service and the email just bounces back. Also tried filling out they’re contact form on the website with no response. Not been issued a refund. They are literally thieves.
26. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Finery
Hi,
Thank you for contacting Finery.
I sincerely apologise for any inconvenience.
Unfortunately, we are currently having trouble receiving emails. Please give us a call at 020 3917 4477, and one of our customer service representatives would be happy to assist you.
Warm regards,
Double charged for returning my order
Double charged for returning my order. I paid the returns when requesting the return. Once my refund was returned to Finery & processed, they charged me another £3.95. Terrible double charging practice. Poor customer service. Messaged via email, web email & phone call. No response & no one picks up the phone. The phone cuts off before being answered. Been waiting since 1 Jan. Refund me & stop double charging for returns!
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Finery
Hi Shahira,
Thank you for your review.
We are currently aware of a temporary issue affecting our email system and are investigating this as a matter of urgency.
The initial delivery cost of £3.95 is the payment incurred for the service to ship the order out to you safely and effectively.
However, this doesn't mean we offer a refund for the initial delivery cost. Therefore, you have been refunded for the entire order minus the initial shipping fee.
If you need further information please give us an email or call us.
https://www.finerylondon.com/pages/contact
Finery CS.
I would NEVER use this company again
I would NEVER use this company again. Placed my order for a dress showing in stock. They took my money. No dress arrived. Tried to chase it up with them but the email address for customer services just bounces back all the time and you can't get through by phone either. They've just updated my order status to cancelled (by them, not me) so I'm assuming they've run out of stock. No refund has yet been issued. I would seriously suggest you avoid ordering from Finery London. Wish I'd read the other reviews before I did
You asked for more information which I tried to send you but unsurprisingly I've not been able to contact you directly. You need to get your email sorted pronto and perhaps you could employ someone to answer your phone 🤷
Order no FN246399
5. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Finery
Good afternoon,
Thank you for your feedback, and we’re very sorry for the frustration caused.
To clarify, the order was cancelled due to a stock issue, and a full refund was processed on Thursday to your original payment method. Depending on your bank, this may take a few working days to appear.
We have been experiencing temporary technical issues with our customer service email, which caused some messages to bounce back and are currently being resolved. Our phone lines remain open as usual, and we apologise for any difficulty reaching us during busy periods.
We appreciate you raising this and regret that your experience did not meet expectations.
Kind regards,
Deplorable service, avoid. Scam
Deplorable service. You can’t email as your email has to meet their system ‘requirements’, you can’t call as you only get an automated message saying there is no-one to take your call. Now out of pocket for a dress I ordered on 4th January ‘26 and have not received.
ETA surprise surprise the dress has just turned up and what a state it is. I didn’t even open it out to try it on as it is that bad. It is black jersey and looks like it has been pressed with a bare iron, it’s a shocking mess. Now I have the painful process of returning it to get a refund.
ETA (again!) Unbelievable, I received the parcel today 15th January and as mentioned above I want to return it. The Finery returns portal has advised me I cannot return the item after 14th January. This company doesn’t appear to be legitimate going by the dreadful reviews
ETA answer to Finery’s reply … I got no reply to the photos I sent to your rep Fatimah and when I tried to email her after your reply my email again got the error message it didn’t meet your ‘requirements’. It’s maybe time to ask my bank to do a chargeback as this is getting ridiculous.
ETA yet again. I sent an email to Finery as per their reply and got the following message.
“ Your email couldn't be forwarded from (finery email address here) to another email address.
Security or policy settings at finerylondon.com have rejected your message.”
What do I need to do to get a refund for a dress that is not fit for purpose? Exasperating
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Finery
Hello,
Thank you for your review.
I deeply apologize for the inconvenience caused by this matter.
We are currently aware of a temporary issue affecting our email system and are investigating this as a matter of urgency.
Could you please send us further information at care@finerylondon.com with your order number so we can take a further look into the matter.
Thank you for your patience and understanding.
Finery CS
I have been trying to phone Finery for…
I have been trying to phone Finery for days now. I keep getting a very short curt auto response saying 'no support agents are currently available to take your call' and cuts me off, doesn't even say your are in a queue or they are busy just nobody there! very poor even non existent customer service.
14. januar 2026
Anmeldelse skrevet uten oppfordring
DON'T BUY FROM THESE PEOPLE
Don't buy from these people!! I should have read the reviews. The clothing is rubbish quality. I tried to return the items which they charge £3.50 to do so and they don't provide a qr code. They don't answer their phone, it will just cut you off and don't answer their emails. Save yourself the pain, don't do it!
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Finery
Hi Joanie,
Thank you for your review.
We deeply apologize for any inconvenience caused. We understand your frustration regarding the issue with your return.
While we strive to uphold our policies, we also value customer feedback and are continuously working to improve our processes. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
The £3.50 return handling fee helps cover the resources involved in processing returns including careful inspection, repackaging, and restocking as well as the environmental impact associated with transportation.
We hope to have the opportunity to serve you better in the future and regain your trust. Thank you for your understanding and for taking the time to share your feedback with us.
Finery CS.
The dress arrived but was faulty
The dress arrived but was faulty. It was velvet the nap on the front of the dress did not lie properly and therefore showed as marks.
27. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Finery
Hi, thank you for your review.
We are sorry to hear about this issue.
Could you please send us further information at care@finerylondon.com.
Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
CS Team
Poor processing
Having ordered in plenty of time for Christmas, it is disappointing to find out that it takes several days from ordering to process the order. I was told by a customer service agent that it is a 48 hour turnaround before sending an order out,but that is not explicit on the website (the agent says that's on the website, it's not). Had it been, I wouldn't have ordered standard delivery. Having ordered standard delivery from other retailers around the same time and having got their deliveries virtually within 48 hours, this is pretty poor to be honest. I now have to find replacement presents and Finery London will miss out on revenue as I will be sending back for a refund.
22. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Finery
Hello,
Thank you for your review.
We deeply apologize for any inconvenience caused. We understand your frustration regarding the issue with the delivery time frame.
While we strive to uphold our policies, we also value customer feedback and are continuously working to improve our processes. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
We hope to have the opportunity to serve you better in the future and regain your trust. Thank you for your understanding and for taking the time to share your feedback with us.
CS Team
had to pay to return the dresses
had to pay to return the dresses - not happy! £3.50 out of pocket, won’t be ordering from here again
24. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Finery
Hi there,
Thank you for taking the time to share your feedback. I’m sorry to hear you were unhappy about the return fee.
Our returns policy, including the £3.50 returns charge, is clearly outlined on our website, and customers agree to these terms when placing an order. We include this information to ensure transparency and avoid any unexpected costs.
If there’s anything we can assist you with regarding your recent return, please don’t hesitate to get in touch—we’re always happy to help.
Need to sort out returns policy
Really like FL products but was so disappointed to find that the only way I can send items back is by printing my own label - it’s irksome that returns aren’t free, but not providing the faculty to get the Post Office to print the label for me is ridiculous. This is the last time I’ll shop with FL directly- as others have said, I’ll go through third parties in future. V disappointed- would love to support a smaller business but it needs to be much easier.
22. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Finery
Hi there,
Thank you for taking the time to share your feedback, and I’m really sorry to hear that you were disappointed with the returns experience.
We completely understand that printing a label at home isn’t always convenient. We do offer alternative options, including sending a printed returns label via post when needed, and we’re always happy to help arrange this for any customer. Our return and delivery fees are also clearly outlined in our Terms & Conditions at checkout so customers can review these before completing their purchase.
We truly appreciate your support and are grateful you’ve enjoyed our products. Your comments are valuable, and we’re continually reviewing our processes to improve the experience wherever we can.
Theives.
Products ok. Customer service is shocking. Sent dress back on 27th Sep and on 22nd Oct still awaiting a refund. No one answers phone. Email address listed isn't real! Will not be buying from them again.
22. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Finery
Hi Louise,
thank you for your review.
We are sorry to hear about this issue.
Could you please send us further information at care@finerylondon.com
Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
CS Team
Returns process not good
I've had 2 dresses from them. 1st one is lovely, sizing was good, delivery fine. 2nd one, they sent the wrong colour (their descriptions are blue flower and blue floral, so not entirely surprised), but when I tried to exchange, discovered they don't do exchanges, just returns, so I would have to re-buy the correct dress. Furthermore, they require a label to be printed, and I have no access to a printer (other companies do QR codes which is a much better idea) and the order comes up showing as 2 sizes smaller than I'd ordered, so I'm wondering if they'll query that if I send it back. All in all, an unsatisfactory experience.
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Finery
Thanks for your leaving a review with us, we’re glad you loved your first dress! We're sorry to hear about the mix-up with your second order and understand the frustration.
Currently, we don’t offer direct exchanges, but we do appreciate your suggestion about QR code returns and are looking into improvements. Please be assured a customer service advisor is currently in contact with you via email.
Thanks again for your feedback we hope to serve you better next time.
Finery CS
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.