Easy to navigate website. Plenty of different choices of flooring available, in LVT or laminate. Very eady to order, no issues, and delivered to my chosen address promptly. Kept updated with order an... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
After installing laminate in one room I decided to laminate a second room. I ordered exactly the same product because I had a pack left over from the previous job to use up. The new delivery had a... Vis mer
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Outstanding customer service from these folks. It wasn't all plain sailing but when there was a little hiccup, these guys put it right, no quibbling. Exactly what you need. Great product, awesome qua... Vis mer
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Ordered flooring from their store in Baird Street, Glasgow. All of the staff were really helpful and friendly. Got online discounts applied in store too. Kept in touch about delivery etc. Overall a gr... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
The History Factory Direct Flooring was founded in 2005. It is operated largely online and has accumulated thousands of happy customers over the years. However, although the online wood flooring business is not as old as one might think, the founders have experience in their chosen fields that spans over 28 years. Their knowledge of wood flooring, the sales and service process and its installation is unsurpassed anywhere in the industry, which is what makes the company work so well. This in turn has led to a series of extremely strong business relationships within the industry with professional fitters, large businesses and executives and some of the most well-known and respected manufacturers out there today. The Goal The need for Factory Direct Flooring arose from the countless customer tales of bad floor shopping experiences. Although there were some good stories, the founders realised that there was a gap in the market into which they could create the best UK based source for wood flooring products. The goal of Factory Direct Flooring was to offer as large a selection of quality wood flooring products as possible without compromising on the outstanding quality or the cost to the customer. As such, they wanted to offer a business that combined low prices with outstanding customer service and excellent availability. The Benefits The fact that Factory Direct Flooring is an online business helps to ensure that the overhead costs remain as low as possible and thus enabling them to pass the savings back to the customer by keeping wood flooring prices extremely low. The primary wood flooring showroom is virtual and not physical, thus meaning that Factory Direct Flooring has unlimited inventory space so consumers can take their time to browse the catalogue from the comfort of their own homes. They can see the products by different manufacturers and in different styles as and when they choose, thus reducing their own costs because they do not have to travel to showrooms or deal with sales people that push too hard on account of their commission levels. There is also no middleman associated with wood flooring. We deal directly with the best manufacturers of wood flooring in the world on a daily basis and then offer it directly to you. This gives us a major advantage in the marketplace. All of our wood flooring is stocked by us to send to you and so this ensures that our sales volume is up to 100 times bigger than our competitors. We simply blow them out of the water when it comes to pricing without skimping on quality. All of our staff are highly trained in the various types of wood flooring that we offer so they are fully able to answer any and all queries you may have. Although a little research may be needed to answer some questions, we will get back to you as soon as we can. Our staff roster includes freight handlers, order processors, sales advisors and customer service representatives, all of whom are dedicated to ensuring that you receive the best shopping experience possible. If you have ever visited a physical wood flooring store then you may have come away confused and even with products that you do not want. The sales assistants may not have been knowledgeable or able to answer your questions. They may have talked you into buying something that you did not want. If this is the case then you are not on your own but you can get away from that by purchasing from Factory Direct Flooring. All of our sales advisors are knowledgeable about wood flooring and will be able to answer your questions but they are also there to help instead of exerting pressure. They are all salaried and will be happy to help make sure that you only purchase what you absolutely want and need. The Savings The savings are self-evident. If you compare the prices for wood flooring offered by Factory Direct Flooring against the prices offered by your local retailer then you will notice that you will save between 25% and 70%. The Bottom Line Factory Direct Flooring has come an awful long way since 2005 and today stocks one of the largest ranges of wood flooring products in the country. We will continue to grow and evolve over the years purely and simply because we offer customers what they want- high quality wood flooring at low prices with helpful customer service thrown in for good measure. There are many articles that are posted in our advice centre that will help you to learn a little about the wood flooring we offer, from types to finishes to installation to care and maintenance. We have it all there so please check in to find out everything you need to know about us and our wood flooring today.
Kontaktopplysninger
1 Finch Way, Hemdale Industrial Park, CV11 6TQ, Nuneaton, Storbritannia
- 0330 100 0015
- info@factory-direct-flooring.co.uk
- www.factory-direct-flooring.co.uk
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Prompt delivery great communication…
Prompt delivery great communication just colour of sample not what I want
21. oktober 2026
Svar fra Factory Direct Flooring Ltd
Customer christina,
We are glad you enjoyed our prompt delivery and communication. We hope our other samples suit your taste.
Factory Direct Flooring Ltd
Svar fra Factory Direct Flooring Ltd
Joe Mallia,
We are glad our samples arrived quickly. Thank you for your feedback.
Factory Direct Flooring Ltd
Sample came promptly
21. oktober 2026
Svar fra Factory Direct Flooring Ltd
Andrew
We are delighted to hear that you received your order so quickly. Thank you so much for sharing your positive experience with us!
Factory Direct Flooring Ltd
Had problem with delivery service and incorrect info on order service
Had problem with delivery service. Had to get someone to collect pallet and take it up drive at my cost as driver refused to go up drive when another delivery come at same time in a bigger wagon and drove straight up. When I ordered I called customer service before to advise on profile I needed I were advised incorrectly, I rang after I ordered and doubled checked again on profiles they advised correct.
19. oktober 2026
Svar fra Factory Direct Flooring Ltd
Hi Rachel
We never like to hear that customers aren't satisfied with the service our third party carriers provide, however for context there are some important facts omitted from your review. Palletised deliveries are heavy and bulky and as is common for these carriers they are made on a kerbside basis. This is required to be acknowledge during checkout and is explained fully in our T&Cs. You did inform us of some restrictions, but ultimately it is for the driver to determine the safest point of unloading on the day. The photograph from the carrier shows an uneven, unsurfaced track and therefore delivery was offered to kerbside. Initially this was refused, but then a location nearer a grassed area was used. We advise in our checkout and T&Cs that the customer is responsible for proving suitable assistance to move products safely from the delivery point.
Your point you make regarding the advice we gave for the profile is valid and we take that on board. We will review the call to see if there is anything more we could have done. Our advice is given with the best intention with the information we have at the time; whilst ultimately it is a fitter who is best to advise on exactly what is required - and usually with the benefit of having visited the property - we acknowledge that on this occasion our advice was wrong. We are pleased that we have been able to resolve this and have refunded you, and apologise for the inconvenience.
We hope you enjoy your new floor.
Kind regards
Factory Direct Flooring Ltd
Great to receive your samples
Great to receive your samples - thank you.
Always great to see the actual item.
21. oktober 2026
Svar fra Factory Direct Flooring Ltd
Helen Wood,
We are glad you enjoyed your experience with our samples. We agree that seeing the physical product is helpful.
Factory Direct Flooring Ltd
Quality flooring
Bought new timber floor, quality is fantastic for good price. Very helpful throughout the process. Would highly recommend….
16. mars 2026
Svar fra Factory Direct Flooring Ltd
Mr H,
Thank you so much for the wonderful feedback. We are thrilled to hear that you are delighted with the quality and value of your new timber flooring, and that our team provided helpful support to you throughout your journey. Your recommendation means a lot to us.
Factory Direct Flooring Ltd
Svar fra Factory Direct Flooring Ltd
Elaine Cappi,
We are glad you enjoyed your experience. We appreciate your feedback about the technical issue we resolved.
Factory Direct Flooring Ltd
Sample received
I ordered a sample from Factory Direct and it arrived on time, was of the quality I was looking for my new workshop. I will definitely be ordering nearer to the date the workshop installation is due
19. oktober 2026
Svar fra Factory Direct Flooring Ltd
Don,
We are glad you enjoyed your experience with our timely delivery and product standards. It is wonderful to hear our materials meet the requirements for your upcoming project. We look forward to assisting with your main order when your installation date approaches.
Factory Direct Flooring Ltd
Excellent customer service provided by…
Excellent customer service provided by your company without any unnecessary pressure giving customers the choice and more importantly TIME to make their own balanced decisions.
☺️
19. oktober 2026
Svar fra Factory Direct Flooring Ltd
Suresh Baz Barot,
We are glad you enjoyed your experience with our team. We believe in giving you the necessary space and time to make comfortable decisions without any pressure. Thank you for your wonderful feedback about our customer service standards.
Factory Direct Flooring Ltd
Svar fra Factory Direct Flooring Ltd
TRACIE,
We are glad you enjoyed your experience with our fast sample delivery. Thank you for the feedback.
Factory Direct Flooring Ltd
Great service and quick delivery
Great service and quick delivery. Delivery driver very nice and friendly
19. oktober 2026
Svar fra Factory Direct Flooring Ltd
Mr&Mrs Watson,
We are thrilled to hear that you experienced such efficient service and swift delivery. It is wonderful to know that our courier made a great impression with their warm and welcoming attitude. Thank you so much for sharing your positive feedback with us.
Factory Direct Flooring Ltd
Same Product But Different Fit.
After installing laminate in one room I decided to laminate a second room. I ordered exactly the same product because I had a pack left over from the previous job to use up.
The new delivery had a different locking profile so wouldn't fit. Luckily I was able to fill some hidden corners with offcuts.
Second delivery man was more helpful in carrying the packs on to my property.
26. desember 2025
Svar fra Factory Direct Flooring Ltd
Brian,
We appreciate you taking the time to share your feedback with us. We are glad to hear our second delivery driver provided helpful service by bringing the packages onto your property. However, we recognise the frustration caused by the variation in the locking system between your orders, which prevented the planks from connecting easily. Product variations can occur with time, including with locking profiles, as part of any improvement process. We're please that your were able to overcome this and hope you are pleased with your project.
Factory Direct Flooring Ltd
Good choice and delivered on time
16. februar 2026
Svar fra Factory Direct Flooring Ltd
Old Woodhousian,
We are delighted to hear that you found a great selection and that your order arrived right on schedule. Thank you so much for sharing your positive experience with us.
Factory Direct Flooring Ltd
No complaints.the whole experience was…
No complaints.the whole experience was excellent from start to finish
12. oktober 2026
Svar fra Factory Direct Flooring Ltd
alexander,
We are glad you enjoyed your experience. We appreciate your feedback about our seamless service.
Factory Direct Flooring Ltd
Ordered some samples of vinyl and…
Ordered some samples of vinyl and laminate order came quickly and the samples look to be excellent quality
16. oktober 2026
Svar fra Factory Direct Flooring Ltd
KERRY WATTS,
We are delighted to hear that your vinyl and laminate samples arrived so quickly and that you are pleased with their excellent quality. Thank you for sharing your positive experience with us.
Factory Direct Flooring Ltd
Excellent service
Excellent service, swift fast delivery, quality flooring throughout.
Value for money flooring
20. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Factory Direct Flooring Ltd
Gary Law,
We appreciate you sharing your positive experience with us. We are happy to hear that you received swift delivery, excellent service, and great value on your high-quality new floors.
Factory Direct Flooring Ltd
Easy to order very helpful and good…
Easy to order very helpful and good communication and collection easy
16. oktober 2026
Svar fra Factory Direct Flooring Ltd
keith barrell,
We are delighted to hear that you found the ordering and collection process so straightforward, and that our team provided helpful communication throughout. Thank you for sharing your positive experience with us.
Factory Direct Flooring Ltd
Svar fra Factory Direct Flooring Ltd
Guest
We are delighted to hear that you received your order so quickly. Thank you so much for sharing your positive experience with us!
Factory Direct Flooring Ltd
Svar fra Factory Direct Flooring Ltd
Avril Ferguson,
We are delighted to hear that you received your order so quickly and enjoyed the complimentary shipping. Thank you so much for sharing your positive experience with us!
Factory Direct Flooring Ltd
Very nice quality vynl Sample
Very nice quality vynl Sample. Good colour may ask for same pattern in lighter colour
13. oktober 2026
Svar fra Factory Direct Flooring Ltd
Diane Lucas,
We are glad you liked the sample. We would be happy to help you find a lighter shade.
Factory Direct Flooring Ltd
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