Equip2clean Anmeldelser 

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26. mai 2026

Hi Dawn,

Thank you for the lovely 5‑star review.

I’m really glad to hear your delivery arrived on time, and I’m pleased our team were able to get the missing item sorted for you straight away. We always want things to be right first time, but when something does slip through, we make sure it’s put right quickly.

If you ever need anything else, we’re always here to help.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

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21. mai 2026

Hi Tommy,

Thanks for taking the time to leave a review, and I’m really sorry for the frustration you’ve had — you absolutely shouldn’t have been left waiting for a reply, and I completely understand why you felt let down.

I’ve looked into this and it seems your emails were missed, which isn’t the level of service we aim to provide. As soon as we saw your message this week, we arranged for the missing part to be sent out straight away so you can get your machine back up and running.

I’m glad to hear you like the product itself, and I hope the replacement part arriving resolves things fully for you. If there’s anything else you need, just let me know and I’ll make sure it’s dealt with promptly.


Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

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21. mai 2026

Hi Ashley,

Thanks for the 5 stars — really appreciate it. Great to hear the product’s helping with your car washing and detailing setup.

If you ever need anything else, just let me know.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Svar fra Equip2clean

21. mai 2026

Hi Gillian,

Thanks so much for the 5 stars — really appreciate it. Great to hear you’re loving the product and found it amazing value too.

If you ever need anything else, I’m always here to help.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

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21. mai 2026

Hi Richard,

Thanks so much for the 5‑star review — really appreciate it. Great to hear the carpet cleaner performed perfectly for your job, and even better to know you’d highly recommend it.

I’m also pleased the customer service hit the mark for you. If you ever need anything else, I’m always here to help.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Svar fra Equip2clean

21. mai 2026

Hi David,

Thanks for the 5‑star review — really appreciate it. Great to hear everything arrived quickly and in perfect condition.

If you need anything else, I’m always here to help.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Svar fra Equip2clean

19. mai 2026

Hi Mark,

Thanks for the 4‑star review — really glad to hear you’re happy with the upgraded colour‑change filter.

I’ve checked the water hardness for your area and it comes up as moderately hard. In areas like this, the upgraded spotless filter will definitely improve the finish, but it won’t match the performance of a full DI vessel on its own. DI vessels simply hold far more resin and give the water much longer contact time, which is why they produce that absolute spotless result.

One thing that can also make a big difference is flow rate. If the tap is running at full pressure, the water passes through the resin too quickly to remove all the minerals. Slowing the flow down gives the resin time to work properly and noticeably improves the finish.

Using the upgraded filter with DI vessel water, as you mentioned, is the perfect combination for a guaranteed spotless result.

If you ever want advice on the best setup for your area’s hardness level, I’m always happy to help.

Kind regards,
Jon
Head of Customer Service
Equip2Clean

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19. mai 2026

Hi Daniel,

Thanks for the 5 stars! Really glad to hear you had a good experience with us — appreciate the thumbs up.

If you ever need anything else, we’re always here to help.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

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19. mai 2026

Hi Colum,

Thanks for the 5‑star rating — really appreciate it.

Regarding the issue you mentioned with the sprayer connector, we’ve had a look into this and the problem is almost certainly caused by chemical exposure and water conditions, rather than a fault with the unit itself. When strong chemicals or untreated hard water are left sitting in the connector, it can cause rusting or corrosion much faster than normal — especially if the parts aren’t rinsed through after use.

The sprayer itself has only been used a handful of times, so it definitely shouldn’t be failing under normal conditions. The pole and brush being in perfect condition also supports that the issue is isolated to the connector rather than the full setup.

If there’s anything you need to get you ready for your next softwash job, just let me know — happy to help however we can.

Thanks again for the positive rating — once everything’s resolved, we’d really appreciate it if you could update your review.

Kind regards,
Jon
Head of Customer Service
Equip2Clean

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19. mai 2026

Hi Samuel,

Thanks for the 5 stars — really appreciate it. Great to hear you’re impressed with the products and the super‑fast delivery.

If you ever need anything else, we’re always here to help.

Kind regards,
Jon
Head of Customer Service
Equip2Clean

Svar fra Equip2clean

19. mai 2026

Hi Emma,

Thanks for your review, and I’m sorry to hear you were disappointed.

I’ve checked your order and can confirm the item you selected was unfortunately out of stock at the time. We offered the longer lance only as an optional alternative because it was the closest available upgrade — it was never something you were required to purchase.

Your order has already been fully refunded, but I’m sorry the experience wasn’t smoother for you. We always aim to keep stock levels accurate and communication clear, and we’ll review this internally to make sure it doesn’t happen again.

If there’s anything further you need, you’re welcome to contact me directly at jon.raven@equipmartuk.co.uk.

Kind regards,
Jon
Head of Customer Service
Equip2Clean

Svar fra Equip2clean

19. mai 2026

Hi there,

Thanks so much for the 5‑star review — really glad to hear the item worked well for clearing your gully pipes and that it paired nicely with your Karcher K5.

Great to know it arrived quickly, coils up compactly, and landed with you in perfect condition. Always good to hear when something delivers great value.

If you ever need anything else, we’re here to help.

Kind regards,
Jon
Head of Customer Service
Equip2Clean

Svar fra Equip2clean

19. mai 2026

Hi Andrew,

Thanks for your review, and I’m glad to hear you were happy with the customer service.

I’ve checked the water hardness for your postcode, and your area comes up as very hard water. In areas like this, a single‑stage filter will only make a minimal difference, simply because the resin can’t remove enough minerals before it becomes exhausted.

For very hard water, a three‑stage system is normally the recommended setup, as it gives the water much longer contact time with the resin so it can fully remove the minerals that cause spotting.

Another thing that can affect the results is running the tap at full pressure. These filters work best at a slower flow rate, which allows the water to pass through the resin properly and produce a spotless finish.

If you’d like, I can recommend the best setup for your exact hardness level so you get the results you were expecting.

Kind regards,
Jon
Head of Customer Service
Equip2Clean

Svar fra Equip2clean

12. mai 2026

Hi Freddie,

Thank you for the 5‑star review — great to hear everything was delivered on time and that you’re happy with the quality of the equipment. Really appreciate you taking the time to share your feedback.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Svar fra Equip2clean

12. mai 2026

Hi Stewart,

I’m really sorry to hear about the experience you’ve had with the turbo nozzle — that’s not the level of advice or service we aim to provide. If you were recommended a 060 jet and it isn’t suitable for your machine, then we need to put that right for you.

I’d really like to sort this out properly. If you can get in touch with me directly, I’ll make sure we get the correct nozzle arranged for you without any hassle.

Thanks for bringing this to our attention — I’m here to help.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Svar fra Equip2clean

11. mai 2026

Hi Sophie,

Thank you for your review. I’m really sorry to hear you feel this way. I’ve checked with the team and we can’t find any emails or calls from you, so we’d really like to understand what’s gone wrong and put it right for you.

If you could get in touch with your order number and a brief outline of the issue, I’ll make sure it’s resolved quickly for you. We always want our customers to receive quality products and great service, so I’m keen to get this sorted.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
jon.raven@equipmartuk.co.uk

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11. mai 2026

Hi Barry,

Thank you so much for the 5 stars. Really pleased to hear everything was perfect, delivered on time, and that you’re happy with the product. We appreciate you taking the time to leave the feedback.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
jon.raven@equipmartuk.co.uk

Svar fra Equip2clean

11. mai 2026

Hi Sharon,

Thank you for the fantastic 5‑star review. Great to hear you’re finding the tool so effective, especially teamed with the 22ft pole — it really does make window cleaning, rendering and gutter exteriors much safer and easier without needing ladders. I’m also pleased the delivery arrived swiftly for you.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
jon.raven@equipmartuk.co.uk

Svar fra Equip2clean

11. mai 2026

Hi Stephen,

Thanks for the brilliant 5‑star review. I’m really glad the team were able to get everything sorted for you so quickly. If anything ever arrives wrong or missing, we’ll always put it right straight away — and I’m pleased the replacement parts and extras reached you without delay. We really appreciate you choosing us and look forward to helping again in future.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
jon.raven@equipmartuk.co.uk

Svar fra Equip2clean

8. mai 2026

Hi Sylvia,

Thank you for the review. I’m glad the parcel arrived safely, but I’m sorry it was delivered to a neighbour rather than directly to your address.

Royal Mail sometimes make that decision themselves if they believe it’s the safest option at the time, but I completely understand it can be frustrating when it’s not what you expected. If you ever have any issues with a delivery in future, feel free to contact me and I’ll be happy to help.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean