This was our second purchase of an Ebac dehumidifier The first one (18 months old now) works very well and really 'sucks' the moisture that builds up over winter in the stone walls of our house.... Vis mer
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Se hva andre synes
Ordered replacement carbon filters for dehumidifier online via their website, easy to process and pay. Arrived quickly and tracked and used DPD (my best rated courier provider). Item (pack of 3) fit w... Vis mer
Selskapet har svart
Quick reliable delivery, very helpful UK based staff on helpline - knowledgeable and polite. Very happy with dehumidifier purchased for my daughter’s damp flat. It’s working very effectively as is my... Vis mer
Selskapet har svart
The quality of the washing machine is excellent, delivery very good. The warranty and support is exceptional, thank you. Ordered direct from Ebac was easy, quick and included a discount making it a... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We have one fundamental philosophy; understand our customers and engineer innovative products which meet their needs better than anyone else in the market. Our current chairman John Elliott founded Ebac in 1972. Starting as a one-man business, over the last five decades, Ebac has grown into an international manufacturer whose innovation has seen great success in the dehumidifier, water cooler, washing machine and heat pump markets.
Kontaktopplysninger
Ebac Group, Ketton Way, Aycliffe Business Park, DL5 6SQ, Newton Aycliffe, Storbritannia
- 0345 805 0000
- customer.services@ebac.com
- www.ebac.com
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Dehumidifiers
We went to the ebac factory to buy our dehumidifier, the staff answered my questions, they were friendly and helpful, could not fault any part of this purchase. This will be the 4th dehumidifier I’ve been and purchased for my family. I would definitely recommend them to everyone.
5🌟🌟🌟🌟🌟
4. januar 2026
Svar fra Ebac Ltd
Thank you so much for your fantastic review,
We’re delighted to hear that you had such a positive experience visiting our factory and that our team were able to answer your questions and make the process smooth and enjoyable. It means a lot to us that you’ve chosen our dehumidifiers time and time again purchasing your fourth unit is a real testament to your trust in our products.
Your recommendation truly means a great deal, and we’re grateful for your continued support.😁
Kind regards,
Natalie
Great British quality product.
Good communication. Product seems good quality - only had it a few days yet.
Long guarantee and follow-up procedures.
25. mars 2026
Svar fra Ebac Ltd
Thank you for your wonderful review,
We’re delighted to hear that you’re pleased with the communication and that your product is making a great first impression. It’s especially great to know you value the quality and the reassurance of our long guarantee and follow-up support that’s something we take real pride in.
We hope your product continues to perform brilliantly for you over the years ahead, but if you ever need any assistance, our team is always here to help.
Kind regards,
Natalie
Svar fra Ebac Ltd
Thank you for your great feedback,
We’re really pleased to hear that your delivery was prompt and that your product is working exactly as expected. It’s always our aim to provide a smooth experience from order to everyday use.
If you ever need any assistance or have questions in the future, please don’t hesitate to get in touch.
Kind regards,
Natalie
Excellent service.
Your website was very useful and easy to use. The speed of delivery was great and it arrived at the stated time. Good price too!
22. mars 2026
Svar fra Ebac Ltd
Thank you for your feedback,
We’re delighted that you found our website easy to use and that your order arrived quickly and on time. It’s wonderful to hear you’re happy with the price and overall service.
Best Regards,
Natalie
Excellent company & dehumidifiers
I purchased a 3000 series dehumidifier a couple of weeks ago & I am very impressed by it. Very quiet, highly efficient in Smart mode & very easy to empty. I know from previous experience that EBAC Customer Support is exceptional so I wouldn't hesitate to recommend one.
24. mars 2026
Svar fra Ebac Ltd
We’re so pleased to hear your positive experience.
It’s fantastic that your 3000 series dehumidifier is performing quietly and efficiently in Smart mode, and that emptying it is easy. Thank you for recognizing our customer support and for recommending Ebac it means a lot to us.
Kind Regards,
Natalie
Good history with ebac
Prompt delivery. Good price. Still a nice neat machine. This is my third ebac dehumidifier and I hope it will last as well as the previous ones. Only difference is that it is pushing out cool air rather than warm as the others did. It is collecting a lot of water so it may be the smart setting which is new to me. If anyone knows about this please can you let me know.
20. mars 2026
Svar fra Ebac Ltd
Thank you for your continued loyalty to Ebac Sarah,
We’re pleased to hear that your third dehumidifier is performing well and collecting plenty of water. The difference in air temperature is likely due to the Smart mode, which optimises efficiency. We appreciate your feedback and hope this machine serves you as reliably as your previous ones. 🙂
Best Regards,
Natalie
Delivery charges aren't Wight
I went through the process of ordering a pack of three 4000 series filters, that weigh nothing, for £21 then was very disappointed to find the delivery charge was over £20 to the Isle of Wight, ridiculous, so instead I had them delivered to family in Cornwall for £4.99.
I contacted Customer Service about this via the website and had an automated response advising I'd receive an answer within two working days. It's been ten days, no answer.
20. mars 2026
Svar fra Ebac Ltd
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your frustration regarding the delivery charges to the Isle of Wight and appreciate how disappointing this must have been, especially given the size and weight of the item. We will ensure your comments are passed on to the relevant team for review, as we are always looking at ways to improve our delivery options and pricing.
Regarding your enquiry to Customer Service, we have checked our system and, sadly, we’re unable to locate any emails or messages relating to your query.
If you would still like us to look into this further, please feel free to contact us again directly and we will be more than happy to assist you.
Kind Regards,
Natalie
After buying cheaper Chinese…
After buying cheaper Chinese dehumidifiers in the past only to have them break after a couple of years, I thought I'd try Ebac. I find them reliable, easy to use, with great functions, and they're made in the UK. I now have 2 Ebac dehumidifiers, 1 for drying clothes in a utility room, and 1 to keep the house free from damp. Delivery was quick and easy, I can't fault them
15. mars 2026
Svar fra Ebac Ltd
We’re delighted to hear you’ve had such a positive experience Richard,
It’s fantastic that your Ebac dehumidifiers are proving reliable, easy to use, and helping with both clothes drying and damp control. Thank you for highlighting our UK manufacturing and for sharing your satisfaction with delivery and service.
Kind Regards,
Natalie 🤗
Would recommend
I did some research about dehumidifiers online and this company come up trumps. Not been disappointed so far, excellent communication regarding my order and delivery was smooth. Would recommend
22. mars 2026
Svar fra Ebac Ltd
Thank you for sharing your positive experience Chris,
We’re delighted that your research led you to Ebac and that our communication and delivery lived up to your expectations. Your recommendation means a great deal to us.
Kind Regards,
Natalie 🙂
I contacted Ebac as I did not receive…
I contacted Ebac as I did not receive the castors with my dehumidifier order. There was no hassle, they were sent out immediately.
22. mars 2026
Svar fra Ebac Ltd
Thank you for letting us know about your experience Paul,
We’re glad we could resolve the missing castors quickly and that the process was hassle-free. Your feedback means a lot to us.
Kind Regards,
Natalie
Ordering on line was easy and delivery…
Ordering on line was easy and delivery was very fast. There were an awful lot to choose from but the area sizing/rooms for different humidifiers was helpful.
The only thing I would suggest is that the % humidity was printed on the machine itself or at least explained in the instructions. I emailed this question and got a reply virtually by return which was excellent.
Very happy with it as I have it on a timer. The fan on high can be quite noisy.
1. mars 2026
Svar fra Ebac Ltd
We’re so pleased your experience went smoothly,
It’s great to hear that ordering online was easy, the delivery was fast, and our guidance on room sizing helped you choose the right dehumidifier. Thank you for your helpful feedback regarding the humidity display we’ll take that on board. We’re glad our team could respond quickly to your query and that you’re happy with your new Ebac product.
Best Regards,
Natalie
Ebac Smart dehumidifier is amazing.
My husband bought an Ebac dehumidifier for our tanked out basement area because it had a bathroom and we never had any problems. My husband died in 2003 and our family separated and moved not to far away from each other. I live in an apartment with a lot of condensation around the windows due to Blackout curtains and blinds and I also dry washing and I thought a dehumidifier would help. What my husband choose was always best, so I choose a Ebac smart dehumidifier, which I think is amazing.
19. mars 2026
Svar fra Ebac Ltd
Thank you for sharing your story with us.
We’re truly touched to hear how your husband’s choice inspired your decision, and we’re delighted that the Ebac Smart dehumidifier is making such a positive difference in your home. It’s wonderful to know it’s helping with condensation and making your space more comfortable.🤗
Kind Regards,
Natalie
Svar fra Ebac Ltd
We’re thrilled your experience was so smooth Elizabeth,
It’s wonderful to hear that ordering was easy and your Ebac product arrived the very next day. Thank you for your kind words.
Best Regards,
Natalie
Poor customer service, no point of giving long warranty
I bought a Ebac 2650e dehumidifier from their website on 5th February 2026. It stopped to collect water after 15 days.
I wrote to an email their customer service and I did not get any reply from them. Luckily, the humudifier sterted to collect water after couple of days later.
I was thinking to buy their washing machine as well. They give 7 years warranty. There is no point any number years of warranty as long as they have very poor customer service.
There are very bad reviews for ebac.com uk on Trustpilot. Its rating 2.5 star. It is the same company and why two different website reviews?
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ebac Ltd
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been.
We can confirm that you did make contact with us via email on 4th February regarding your delivery, and we appreciate you reaching out. However, we have been unable to locate any correspondence relating to an issue with water collection for your dehumidifier. We sincerely apologise if your message was missed or if you did not receive a response when you expected one.
We’re pleased to hear that your unit resumed collecting water after a couple of days, but we completely understand that the lack of communication has affected your confidence in our service. This is certainly not the level of support we aim to provide.
Your comments about our warranty and customer service have been noted and will be shared with our team, as we are always looking to improve both our responsiveness and overall customer experience.
If you are still experiencing any issues, or if there is anything further we can do to help, please don’t hesitate to get back in touch with us directly we’d be more than happy to assist.
Kind Regards,
Natalie
Svar fra Ebac Ltd
We’re so pleased you’re happy with your order Janet,
It’s great to hear that the delivery was quick and that you’re satisfied with the quality of your Ebac product. Thank you for recognizing our commitment as a reliable British company.
Kind Regards,
Natalie 🙂
I have tested several dehumidifiers
I have tested several dehumidifiers, and I must say that the Ebac is by far the best product I have come across.
25. oktober 2025
Svar fra Ebac Ltd
Thank you for sharing your experience.
We’re thrilled to hear that after testing several dehumidifiers, you found the Ebac to be the best. Your feedback really reinforces the quality and reliability we strive for in our products.😁
Kind Regards,
Natalie
Condensation gone
Had a bad condensation and black mould problem in a bedroom,opening windows and doors did nothing to help.after removing the mould and treating the problem the mould would always come back.a friend suggested a dehumidifier to control the humidity.after a lot of research,we decided on the ebac 4580. We plugged it in and it starts on smart mode ( recommended) no need to fiddle with settings, within 24 hours the smell of damp has gone completely.and the machine is taking 1-2 LTRs of water out of the air
every day.the humidity in the room has dropped from 69 to a steady 50% .I have read that mould cannot grow if the humidity is less than 60%
So I am hopefull that it has solved the mould problem.it has certainly solved our condensation problems as the windows and sills are bone dry.we have only had the dehumidifier for a week so I think it will take some time to fully dry out the room carpet, bed,walls etc.
I would recommend ebac as it has a great history with dehumidifiers,heat pumps,and washing machines.And as another wee bonus,it is a British company
21. mars 2026
Svar fra Ebac Ltd
We’re delighted to hear your positive experience Andrew,
It’s fantastic that the Ebac 4580 has made such a noticeable difference in controlling humidity and condensation in your bedroom. Knowing that it’s helping prevent mould and keeping your windows and sills dry is exactly what we aim for. Thank you for sharing such a detailed review and for highlighting Ebac’s long standing history and British roots. Your recommendation means a lot to us.
Best Regards,
Natalie
Having already purchased 2 over a…
Having already purchased 2 over a period of 40 years plus it wasn’t an option but to replace my old one with another Ebac plus service was superb delivery spot on would highly recommend the company.
21. mars 2026
Svar fra Ebac Ltd
Thank you for your continued loyalty Patricia,
We’re thrilled to hear that after more than 40 years, you chose another Ebac product and had such a positive experience. It’s wonderful to know that our service and delivery met your expectations. Your recommendation means a lot to us.
Kind Regards,
Natalie
Perfect service
Perfect in every way. Fast delivery. This dehumidifier is brilliant, I can’t believe how fast this sucks excess water out of the air.
17. februar 2026
Svar fra Ebac Ltd
Thank you for your fantastic feedback Jim,😊
We’re so pleased to hear you’re happy with the service and how well your dehumidifier is performing.
It’s great to know it’s making such a difference so quickly.
Best regards,
Natalie
Love Ebac dehumidifiers have 3 very…
Love Ebac dehumidifiers have 3 very reliable and worth the premium price as lasts longer then the temptingly cheap Chinese rubbish I had which lasted 1 year! just got draining tube from ebac which is better then just buying a bit of pipe as has vent hole and connects perfectly
18. mars 2026
Svar fra Ebac Ltd
Thank you for your great feedback,
We’re delighted to hear you’ve found our dehumidifiers reliable and worth the investment.
It’s also great to know the draining tube is working perfectly for you and providing a better fit.😁
Kind regards,
Natalie
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