This was our second purchase of an Ebac dehumidifier The first one (18 months old now) works very well and really 'sucks' the moisture that builds up over winter in the stone walls of our house.... Vis mer
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Ordered replacement carbon filters for dehumidifier online via their website, easy to process and pay. Arrived quickly and tracked and used DPD (my best rated courier provider). Item (pack of 3) fit w... Vis mer
Selskapet har svart
Quick reliable delivery, very helpful UK based staff on helpline - knowledgeable and polite. Very happy with dehumidifier purchased for my daughter’s damp flat. It’s working very effectively as is my... Vis mer
Selskapet har svart
The quality of the washing machine is excellent, delivery very good. The warranty and support is exceptional, thank you. Ordered direct from Ebac was easy, quick and included a discount making it a... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We have one fundamental philosophy; understand our customers and engineer innovative products which meet their needs better than anyone else in the market. Our current chairman John Elliott founded Ebac in 1972. Starting as a one-man business, over the last five decades, Ebac has grown into an international manufacturer whose innovation has seen great success in the dehumidifier, water cooler, washing machine and heat pump markets.
Kontaktopplysninger
Ebac Group, Ketton Way, Aycliffe Business Park, DL5 6SQ, Newton Aycliffe, Storbritannia
- 0345 805 0000
- customer.services@ebac.com
- www.ebac.com
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Mixed experience.
Although the shopping experience was efficient the product was poor -a replacement filter cage for my Ebac dehumidifier. Unlike the original it doesn’t fit well into the machine as some of the plastic edges are not flush and as with the original version it’s practically impossible to open to fit the new carbon filter. A lot of swearing and sore fingers!
9. april 2026
Svar fra Ebac Ltd
Thank you for your feedback.
We’re glad to hear the ordering process was smooth, but we’re sorry to learn that the replacement filter cage hasn’t met expectations. That certainly isn’t the experience we want for our customers, especially when it comes to fit and ease of use.
Your comments about the design and difficulty opening the cage are really helpful, and we’ll make sure these are shared with our product team for review. In the meantime, we’d like to help resolve this for you please feel free to get in touch with our support team so we can look into this further and find a suitable solution.🙂
Kind regards,
Natalie
Another excellent machine from EBAC…
Another excellent machine from EBAC (e4250) Does what it says but did find it initially difficult to get going due to lack of detailed instructions.
6. april 2026
Svar fra Ebac Ltd
Thank you for your feedback Donald,
we’re really pleased to hear you’re enjoying your EBac 4250 and that it’s delivering as expected.
We’re sorry to hear you found the initial setup a bit challenging. Your comments about the instructions are genuinely helpful, and we’ll be sure to pass this on to our team as we’re always looking for ways to improve the user experience.
If you ever need any assistance getting the most out of your machine, our support team is always happy to help. 😁
Kind regards,
Natalie
Easy purchase and fast delivery
Easy purchase and fast delivery my Ebac replaces a similar model over fourteen years old, if anything it is less noisy than prvious model and if it lasts a similar length of time I will be a happy beaver
4. april 2026
Svar fra Ebac Ltd
We’re glad your new EBac has been an easy purchase and arrived quickly, and it’s great to hear it’s even quieter than your previous model. We hope it gives you many years of reliable use. 😁
Kind regards,
Natalie
Dehumidifier
Have a washing machine and a dehumidifier and are very pleased with both. Would definitely recommend and buy again.
7. april 2026
Svar fra Ebac Ltd
😊 Thank you for your lovely feedback Lynda,
We’re really pleased to hear you’re happy with both your washing machine and dehumidifier, and that you’d recommend us and buy again.
Kind regards,
Natalie
I purchased a replacement filter for my…
I purchased a replacement filter for my dehumidifier from Ebac and sincerely recommend ordering from Ebac for their products and good customer service.
I am really impressed with Ebac due to the amount of effort they have put into providing a well thought-out means for delivering their products to consumers.
Once I made my purchase from Ebac they kept me informed of when the product had been dispatched which was good because then I knew when to start to looking out for the delivery person. Then they provided me with an eta (estimated time of arrival) for my delivery which was a one hour window, which is much better than the average services that can only indicate if the delivery will arrive in the morning or afternoon.
Ebac also notified me of the company used to carry out the delivery, DPD. I was impressed with DPD. With DPD the consumer is given the option of downloading their Google app to obtain a more detailed view of my tracking information. I was able track the progress of the driver assigned to deliver my parcel, and the number of scheduled drop-points prior to mine.
The Google app (for the delivery company, Dpd) was easy to install, very stable, and proved to be quick and easy to use. I entered a few details to create a user profile and I was up and running in a matter of minutes. The app gave me the option of being able to supply additional instructions to the driver which is really useful. I didn't need to use or even install the app and but it gave me that extra bit of assurance of when my parcel would arrive.
2. april 2026
Svar fra Ebac Ltd
😊 We really appreciate your detailed feedback and recommendation of EBac.
It’s great to hear your replacement filter arrived smoothly and that you found our updates, dispatch info, and delivery tracking with DPD helpful and reassuring throughout the process.
We’re glad the estimated delivery window and tracking options made things easier for you.
Kind regards,
Natalie
Excellent British Quality Equipment
Excellent British Quality Equipment. Highly recommended 👍
31. mars 2026
Svar fra Ebac Ltd
Really appreciate your support Marian,
It’s fantastic to hear you’re happy with the quality and would recommend us 😊
Thanks for backing British-made products it means a lot to our team.
Kind regards,
Natalie
Svar fra Ebac Ltd
Thanks for your feedback Nicholas,
great to hear you’re pleased with the machine itself 😊
We’re sorry to hear the app hasn’t met your expectations. If you’re open to it, please feel free to share a bit more detail with us directly so we can look into this further and work on improvements.
Kind regards,
Natalie
Havn't used yet but easy to order and…
Havn't used yet but easy to order and fast delivery, have one the same that is very good and cheap to run
4. april 2026
Svar fra Ebac Ltd
Thanks for sharing your experience so far Denise,
We’re glad to hear ordering was easy and delivery was quick 😊 It’s also great that your existing unit has been reliable and economical to run hopefully your new one will be just as good if not better.
Kind regards,
Natalie
High Quality Dehumidifier
Solid, Efficient, Effective and Dependable and made in the UK. Highly recommend.
6. november 2025
Svar fra Ebac Ltd
We really appreciate your kind words Gregg,
It’s great to hear you’re finding your dehumidifier solid, efficient, and dependable 😊
Thank you as well for recommending us and supporting UK manufacturing it means a lot.
Kind regards,
Natalie
Good dehumidifier
Arrived quickly, well-packed and works well. My previous Ebac dehumidifier still works, and I'm keeping it as a spare, just in case...
17. mars 2026
Svar fra Ebac Ltd
Great to hear your new dehumidifier arrived quickly and is working well for you 😊 It’s also a testament to their reliability that your previous one is still going strong as a backup.
Kind regards,
Natalie
The dehumidifier filters were…
The dehumidifier filters were despatched promptly as usual. Always had excellent customer service from Ebac.
2. april 2026
Svar fra Ebac Ltd
Thanks for taking the time to share your experience Andrew,
We’re really pleased to hear your filters arrived promptly and that you’ve consistently received excellent customer service from us 😊
Kind regards,
Natalie
Ebac all the way for our house ❤️
I own several Ebac dehumidifiers and they are all several years old and continue to work as well as the day I bought them new. Having owned other brands the Ebac models have proven themselves to superior just needing to be plugged in and placed in high or low to deal with humidity, which they are very effective at. I aim to add an Ebac washing machine to my stable as they are far more conservation minded than many of the now throw away white goods that are on the market. Great job Ebac British made and British jobs ticks all my boxes.
3. april 2026
Svar fra Ebac Ltd
It’s great to hear how well your dehumidifiers have stood the test of time and continue to perform just as they should 😊 We’re proud to design products that are built to last and keep things simple and effective for managing humidity in your home.
We also really appreciate your support for British manufacturing it means a lot to us.
Kind regards,
Natalie
Excellent service
I cannot comment on the product as it was for my daughter. However I have had mine for many years and its still working fine. Delivered promptly and kept informed.
31. mars 2026
Svar fra Ebac Ltd
Thank you so much for your lovely feedback Mike,
We’re really pleased to hear that your own dehumidifier has been going strong for many years that’s exactly what we aim for. It’s also great to know your recent order was delivered promptly and that you felt well informed throughout.
We hope your daughter is just as happy with hers.
Thanks again for your support.
Best regards,🙂
Natalie
Great buy.
The last dehumidifier from ebac lasted 10 years so there was no problem choosing another, this one is very quiet and easy to understand instruction booklet.
Also it has a 3 year guarantee which is a bargain. Also ordering from ebac it was cheaper than amazon.
31. mars 2026
Svar fra Ebac Ltd
Thank you for your great review Frederick,
We’re delighted to hear that your previous Ebac dehumidifier gave you 10 years of service that’s exactly the level of reliability we aim for. It’s wonderful to know you chose us again and that you’re pleased with how quiet and easy to use your new unit is.
We’re also glad you found value in the 4-year guarantee and were able to purchase directly from us at a competitive price.
Thank you again for your continued support and for taking the time to share your experience.
Kind regards,
Natalie
Turned night into day great
I got my filters for my two 2650e units they turned night into DAY The delivery of them was great (2days) The units work like NEW thank you Bob
30. mars 2026
Svar fra Ebac Ltd
Thank you for your fantastic review,
We’re delighted to hear that your filters have made such a difference to your two 2650e units—“turned night into day” is exactly what we love to hear! It’s also great to know that the delivery was quick and that your units are now working like new again.
Thank you for your support, and we really appreciate you taking the time to share your experience.
Kind regards,
Natalie
British and serviceable.
The product is British and parts can be obtained, unlike a previous foreign-made dehumidifier.
I have used this in a cupboard to keep a guitar at 50% humidity 24/7 - 365. My only issue is that it sometimes drops to 43% before turning itself off.
26. mars 2026
Svar fra Ebac Ltd
Thank you for taking the time to share your feedback we really appreciate your detailed review.
I can see that your filter order was placed on 26/03/26 and delivered on 31/03/26. While this is within our standard delivery timeframe, we’re sorry to hear that it felt too long in your case, especially given how important consistent performance is for protecting your guitar.
We’re pleased to hear you value that the product is British-made and that parts are readily available. However, we’re sorry to learn that the unit hasn’t performed as expected in maintaining stable humidity levels. We understand how critical it is to keep conditions consistent, particularly for sensitive instruments.
Please note that the unit may show a slightly lower humidity reading, as the internal sensor is not 100% precise and can vary by around ±5%.
We would recommend reaching out to our customer support team so we can assist you further—whether that’s checking the unit is operating correctly or providing guidance on getting the best performance from it.
Thank you again for your comments they help us improve both our products and our service.
Kind Regards,
Natalie
Ordered a new dehumidifier online
Ordered a new dehumidifier online. Very straightforward and there was a sale on, so, bargains.
Enquired about a part for another dehumidifier that had stopped working. Traced the fault, ordered the part over the phone. The ebac representative was very friendly and helpful. The part duly arrived, was fitted. Bingo! One resurrected dehumidifier.
22. mars 2026
Svar fra Ebac Ltd
Thank you so much for your kind review,
We’re delighted to hear that you found the ordering process straightforward and were able to take advantage of one of our offers always a bonus. It’s also great to know that our team was able to assist you in identifying and ordering the correct part, and that your dehumidifier is now back up and running.
We’ll be sure to pass your feedback on to our team member, who will be pleased to hear they made a positive impression.
Thanks again for choosing Ebac and for taking the time to share your experience.😁
Kind regards,
Natalie
Spin function is useless
The spin function on the washing machine is awful. Over 70% of the time the washing is sopping wet at the end of the program and has to be redone. Sometimes it takes 3 different goes to get washing that can be hung up to dry. Don’t waste your money by buying one of these machines.
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ebac Ltd
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the spin performance of your washing machine we understand how frustrating it is when laundry is left too wet and requires multiple cycles.
We’d like to reassure you that this is not the standard performance we expect. Our machines are designed with features such as the Perfect Wash Protect system, which carefully balances the load to protect fabrics while maintaining effective spin results. However, if the load is uneven or the machine is unable to fully stabilise, it can reduce spin efficiency which may explain what you’re experiencing.
Please contact our customer support team so we can troubleshoot the issue and, if needed, arrange an engineer. We’re committed to ensuring your machine performs as intended.
Thank you again for your feedback it’s invaluable in helping us improve both our products and customer experience.
Kind regards,
Natalie
The Ebac dehumidifiers are excellent.
The Ebac dehumidifiers are excellent.I have three in different rooms, working to clear any dampness. I vacuum my filters fortnightly which keep them dust free, but inevitably they like everything else wear out and need replacing. Sending for filters is easy and they soon arrive ready for use.
25. mars 2026
Svar fra Ebac Ltd
Thank you for your fantastic review Doreen,
We’re delighted to hear that your dehumidifiers are performing so well across multiple rooms it’s great to know they’re helping keep your home free from damp. It’s also excellent to hear how proactive you are with maintaining the filters; regular care like that really does help keep everything running at its best.
We’re pleased that ordering replacement filters has been quick and easy for you too. Thank you for your continued support it really means a lot to us.
Kind regards,🙂
Natalie
Svar fra Ebac Ltd
Thank you for your review Stacey,
We’re really pleased to hear that you’re happy with the service you received when purchasing your dehumidifier filters. Providing a smooth and efficient experience is always our goal.
If you ever need any further assistance or advice, please don’t hesitate to get in touch.
Kind regards,
Natalie
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