Fantastic, had Living room, Hallway and Bedroom done, me thinking it would be an all day job was done in 2 and half hours and had a cracking laugh with the fitters, Highly recommend! Cheers!
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Amazing from start to finish. Rep was informative and helpful and professional. Explained the turn around times costings from the off so no hidden charges. I was contacted within a week to arrange fit... Vis mer
I am extremely happy with my flooring, such a great company. The whole process from start to finish was made easy for me as someone who struggles with anxiety. My fitter, mani was amazing, respectf... Vis mer
Hands down the worst experience I’ve ever had with a company. They have failed to show up for my fitting four times, and on one occasion they even provided me with the wrong fitting date. Eac... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We are a Yorkshire based company that pride ourselves in providing our customers with products of the finest quality and an excellent personal service.
Kontaktopplysninger
Farnley Park, LS21 2QF, Leeds, Storbritannia
- 03303332360
- marketing@easipaycarpets.co.uk
- www.easipaycarpets.co.uk
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4k anmeldelser
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Har svart på 86 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Dave is brilliant couldn’t recommend…
Dave is brilliant couldn’t recommend him enough but fitters not so much, moan about doing work which is asked and wouldn’t even put wooden door runner on
20. juli 2026
Anmeldelse skrevet uten oppfordring
Booked in for a carpet fitting
Booked in for a carpet fitting, you wait over a week to be given an appointment at the start of the week, that appointment is an all day slot then to be told on the day of fitting they wont be coming till next week due to a break down but wont rearrange other work for work he has missed? Awful company. Needing 2 days booked of work to fit a carpet is a joke
21. juli 2026
Anmeldelse skrevet uten oppfordring
Quick easy and efficient
Quick easy and efficient, carpet feels really good underfoot and has made a massive difference to our home
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Easipay Carpets Ltd
Thank you so much. We’re delighted the process was quick, easy and efficient and that your carpet feels great underfoot. Hearing that it has made such a big difference to your home is exactly what we love.
Poor workmanship and even worse customer service
I paid for new carpets which were poorly fitted. The company agreed the fitting was unacceptable and arranged a return visit to rectify it. On the day of the appointment I waited in all day. The fitter didn't respond to calls or texts, and although the office said they would contact him and provide an ETA, I never received one. I was left waiting until the end of the day with no communication. I simply wanted the carpets fitted properly and expected better customer service. Very disappointing. This is taking way too long to resolve, almost 2 months now since fitting.
Edit: it's now 2 months on from original fit, fitters came out to "fix the issues" yet I'm still left with loose carpet edges and poorly cut corners, poor sloppy finish, and for some reason my repeat requests to receive a full refund so I can get the job done elsewhere is repeatedly being ignored. Avoid this company. Fitters also told me I'm "picking at details" I don't think that's acceptable given the awful job they continue to do.
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Easipay Carpets Ltd
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and completely understand your frustration.
We appreciate that the initial fitting did not meet the standard either you or we expect, and we're especially sorry that you were left waiting in all day for the arranged revisit without any communication. This is not the level of service we aim to provide.
We understand how disappointing it is that this has now been ongoing for almost two months. Please be assured that your concerns have been escalated, and our manager will be contacting you as soon as possible to discuss the situation and agree on the best way to bring this matter to a satisfactory resolution.
Thank you for your patience, and again, we apologise for the inconvenience and disappointment caused.
Brilliant
Brilliant, quick easy. The fitting lad was top notch. Would recommend to anyone!
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Easipay Carpets Ltd
Thank you, Lauren. We’re so pleased everything was brilliant, quick and easy and that the fitter was top notch. Thank you for recommending us!
100% recommend this company…
Could not recommend this company enough, absolutely fantastic experience with them and my new flooring is fantastic! Payments are fair and catered to you, the quality of the flooring is outstanding my whole experience with this company has been smooth and fast.
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Easipay Carpets Ltd
Thank you so much, Toni. We’re thrilled you’ve had such a fantastic experience and love your new flooring. It’s wonderful to know the payment plan worked around you and that you’re so impressed with the quality. Your 100% recommendation means a lot.
100% satisfaction
From start to finish I have no complaints really easy straight forward easily explained on how payments and the steps that will taken.
The lady that came out to measure my space was lovely very respectful and very helpful
The fitter again was brilliant text me too keep me updated on arrival was very fast and professional 100% would use this company again
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Easipay Carpets Ltd
Thank you, Rebecca. We’re delighted the whole process was straightforward and clearly explained from the outset. It’s lovely to hear both the lady who measured up and the fitter were respectful, helpful and professional. We’d be very happy to help again.
Just had two bedrooms a landing and…
Just had two bedrooms a landing and staircase done. we had painted our rooms ready and undercoated i said it is fine if you catch the walls etc. I know it can't be helped i will just snag the walls afterwards there was only 3 scuff marks 2hrs start to finish highly professional would highly recommend we have another bedroom to do as we emptied the two into 1.
The quality of the carpets and underlay is excellent so soft under foot can not fault them.
Even the gentleman that came to measure up was so informed and told me everything thing I needed to know.
Measured the 3rd room ready so just a deposit to pay and then the money will be added to the total of what's already been done.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Easipay Carpets Ltd
Thank you so much, Simon. We’re thrilled you’re so pleased with all the work across your bedrooms, landing and staircase. It’s wonderful to hear the fitters worked so carefully around your freshly decorated rooms and that the carpet and underlay feel fantastic. We look forward to helping with that third bedroom!
Easipay are just brilliant
Easipay are just brilliant, from ordering , customer service was great. The measuring the guy was very polite talked me through the plan explaining everything and going through prices . I was kept informed every step of the way. The carpet fitters are polite, they did an excellent job . I’m very happy. I would highly recommend Easipay they made everything so simple for me, no hassles along the way. I’ve had several carpets from them , they made everything simple, no issues along the way. Thank you to all the Easipay team 😊. One very happy customer.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Easipay Carpets Ltd
Thank you so much for your wonderful review and for continuing to choose us for your carpets. We’re delighted the whole experience has stayed simple and hassle-free, from ordering and measuring to fitting. Your continued support means a great deal to the whole Easipay team. 😊
From a neighbours recommendation
From a neighbours recommendation , to our visit from Dave .
The service was excellent , Dave was professional & courteous & explained the products available.
We chose the carpet we wanted, paid Dave our deposit & after the first payment we heard from the fitter Mani .
He was professional & courteous also . Phoned me the day of fitting & arrived after 30 minutes
My wife & I are very pleased & will definitely recommend yourselves to family & friends !
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Easipay Carpets Ltd
Thank you so much. We’re delighted your neighbour’s recommendation led you to us and that both Dave and Mani looked after you so well. We’ll be sure to pass on your lovely comments to them both. Thank you for recommending us to your own family and friends too!
Absolutely amazing work the staff are…
Absolutely amazing work the staff are absolutely lovely and I love my vinyl flooring from having my rooms measured to then having the flooring put it was only a week between super quick and didn’t take long at all thank you very much
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Easipay Carpets Ltd
Thank you, Rea. We’re so pleased you love your new vinyl flooring and that the whole process was completed so quickly. It’s wonderful to know you found the team lovely from measuring right through to fitting.
Good service
Good service, staff and fitters are polite (some fitters comical😂) they’re very quick to get you booked in for home visit and fitting with no hidden costs, also products are very good quality, I’m a happy customer, shame they don’t do floor tiles too as I need them.ive used this company 3 times now and no issues at all.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Easipay Carpets Ltd
Thank you so much, Amanda. We’re delighted you’ve now used us three times without any issues and continue to be happy with the service and quality. We also love that some of the fitters provided a bit of entertainment along the way! 😂 Thank you for continuing to choose us.
I don't know whether to be offended…
I don't know whether to be offended insulted or totally disappointed after the previous review that won't let me respond to it I've received an email about offering me 92 pound that is one month payment off the final bill after all the inconvenience and then being told they would have to rip my whole Florida because of a scratch that the fitter made on the installation all the inconvenience and the amount of time I've had to wait for this to then often in 92 pound honestly I'm okay thanks
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Easipay Carpets Ltd
We are sorry to hear that you remain dissatisfied.
To clarify, it is not us preventing you from responding to your previous review. Trustpilot does not allow businesses to enable customer replies in the way suggested, and you are able to edit your existing review if you wish.
Regarding your concerns, the goodwill payment offered was intended as a gesture in recognition of the delays and inconvenience experienced, not as a reflection of the value of your flooring or the overall situation.
As discussed during the inspection, the recommendation to replace the floor was made because the scratch occurred during installation, and achieving an acceptable repair could not be guaranteed. We appreciate that this has been a frustrating process.
As this
It’s such an easy process
It’s such an easy process, every member of staff was so polite and helpful. Everything was done fast from start to finish, the carpet fitters were speeding and cleaned up afterwards. I would highly recommend them.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Easipay Carpets Ltd
Thank you, Chloe. We’re thrilled you found the whole process easy, quick and helpful. It’s lovely to hear the fitters worked quickly and cleaned up afterwards too. Thank you for recommending us.
The gentleman were very polite and done…
The gentleman were very polite and done amazing job cleaned up to . Really happy with the job . My daughter even cried how lovely it looked . Thank you
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Easipay Carpets Ltd
Thank you so much, Samantha. We’re delighted the team were polite, did an amazing job and cleaned up afterwards. Hearing that your daughter was emotional because of how lovely it looked is incredibly special. We hope you both enjoy the new flooring!
My flooring is perfect and the fitters…
My flooring is perfect and the fitters were fantastic I would recommend easipay to anyone
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Easipay Carpets Ltd
Thank you, Beverley. We’re delighted your flooring is perfect and that the fitters were fantastic. Your recommendation means a lot to us.
Very quick and efficient with setting…
Very quick and efficient with setting up the appointment and was professional.
There was some issues with the fitting team however this was resolved fairly quickly and flooring was fitted and looks very good.
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Easipay Carpets Ltd
Thank you, Aaron. We’re pleased to hear the initial booking process was quick, efficient and professional, and that you’re happy with how your flooring looks. We’re sorry there were some issues around the fitting, but we’re glad the team were able to get them resolved quickly and get everything completed for you.
Had my flooring down 5 months then it…
Had my flooring down 5 months then it started chipping in the middle. Fitters came out to inspect and accused me of moving furniture over it. I have now had to get it sorted by another company because they wouldnt sort it out.
6. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Easipay Carpets Ltd
Hi, we're sorry to hear you've experienced this.
Unfortunately, we're unable to locate your details from your review alone. Could you please send us your full name, postcode, and, if possible, your order or invoice number? Once we have this information, we'll be happy to look into your case and review what happened.
We look forward to hearing from you.
Impeccable
Impeccable. Great quality carpet, fitted brilliantly. Thank you.
10. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Easipay Carpets Ltd
Thank you, Kelly. “Impeccable” is a fantastic compliment! We’re so pleased you’re happy with the carpet quality and fitting. Thank you for choosing us.
Service was fantastic
Service was fantastic, quality of the flooring are stunning, quick easy transactions
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Easipay Carpets Ltd
Thank you, Jessica. We’re delighted the service was fantastic and that you love the quality of your flooring. It’s great to know the whole process felt quick and easy too.
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