Dyson Anmeldelser 167

Complaint Against Dyson Canada – Unresolved Warranty Repair, Financial Loss, and Warranty Depletion
I am filing a complaint regarding an unresolved warranty repair for my Dyson Airwrap.
I activated my warranty on July 1, 2025. Within one month of purchase, the unit stopped working.
Below is a documented timeline of events:
• September 17, 2025 – Troubleshooting initiated with Dyson.
• September 17, 2025 – Dyson confirmed machine repair.
• September 29, 2025 – Additional correspondence sent.
• December 3, 2025 – Repair follow-up.
• December 5, 2025 – Repair order confirmed.
• December 10, 2025 – Exchange order issued.
• December 25, 2025 – Email received stating repair was cancelled.
• January 12, 2026 – I followed up again as I had still not received my Airwrap.
• January 14, 2026 – Exchange follow-up from Dyson.
• January 15, 2026 – I sent a formal escalation noting a 6+ month delay.
• January 22, 2026 – Address confirmation requested for replacement.
• January 22, 2026 – General response from Dyson, but no product shipped.
Throughout this process, I have repeatedly been told to wait 10–15 business days, leading me to reasonably believe the replacement was imminent. Based on those assurances, I did not purchase an alternative styling tool.
As a result, I incurred additional out-of-pocket expenses. I attended multiple weddings and social events during this period and had to pay for professional salon styling services because the Dyson Airwrap functions as a salon-quality styling tool. Had I been given an accurate timeline, I would have purchased a lower-cost temporary hair styling device instead of incurring significantly higher salon fees.
In addition to financial costs, I have spent substantial time following up with Dyson, including phone calls, emails, and time taken away from work to resolve this matter.
Furthermore, this product carries a one-year warranty, and it has now been in Dyson’s possession for approximately eight of those twelve months. Despite this excessive delay, Dyson has not offered to extend the warranty period to compensate for the time the product has been unavailable to me.
I informed Dyson that I would escalate the matter to the Better Business Bureau and Ontario Consumer Protection if it remained unresolved. No meaningful action was taken.
As of February 2026, I still do not have my product.
I believe this constitutes:
• Unreasonable delay in fulfilling warranty obligations
• Failure to return my property
• Financial harm due to reliance on repeated assurances
• Depletion of my warranty period while the product remains in Dyson’s possession
Desired Resolution:
• Immediate shipment of a new replacement unit with confirmed tracking and a warranty extension reflecting the time lost, OR
• A full refund to my original method of payment,
AND
• Additional goodwill/financial compensation to acknowledge the prolonged delay, financial impact, and significant inconvenience experienced as a result of this matter.
Given the length of delay and the documented impact, I believe compensation is appropriate and warranted.
I have retained all documentation and correspondence and can provide supporting evidence upon request.

I received an email from Dyson On Dec 26/25 offering a "Boxing Week Event" sale claiming "More benefits when you buy direct from Dyson." So, I proceeded to order a Purifier - Humidify & Cool PH2 De-Nox and a Cool Tower Fan AM07 at a saving of approximately $500.00. My visa payment went through and I received an order confirmation number. A few minutes later I received two emails, one stating my "order has been cancelled," and the second telling me to "complete your Dyson order by clicking the link below and enter your details to make payment and finalize the transaction." I tried numerous times but it would not work so I phoned Dyson on Dec 29/25 explaining the details of my attempted order. I was told not to worry, that Dyson had a glitch in their on-line payment system and that they would honor that price for the two items, with no shipping fees. This situation repeated four times between Dec 29/25 to Jan 19/26 with a repetition of order and payment, cancelation, wait for refund and reorder all the while being told that the glitch was fixed! I finally emailed Dyson detailing the events from Dec29/25 to Jan 15/26 and received an email from Dyson on Jan 17/26 telling me that my "best course of action right now is to purchase your Dyson products in person at a Dyson Store or from another retailer." When I emailed them back asking if they would guarantee that they had the specific items I originally ordered in stock and would also honor the sale price offered, I NEVER HEARD BACK FROM THEM!
This is beyond comprehension! Never will I purchase another Dyson product!

I purchased a refurbished Supersonic hair dryer directly from Dyson as a Christmas gift for my wife, and it arrived with a significant crack in the housing and chipped plastic. The support experience has been appalling. First, they tried to hide behind a "final sale" policy for an item that arrived broken.
After weeks of back-and-forth to get a warranty return approved, they finally admitted their failure and explicitly promised in writing they would send a brand-new machine in original factory packaging to make up for the delay. They immediately broke that promise and shipped another refurbished unit instead, brushing off their written commitment as a "miscommunication." It is now February 8th, two months since I ordered this gift, and I still don't have it. I have bought a lot of Dyson products over the years, but this level of dishonesty and incompetence ends it for me. I will never buy from this brand again.

Do not buy this garbage. It is working only in USA and Canada. It will not work in Europe. I have been traveling for a while. I have used a lot of different appliances in Europe which were bought in Canada as all electrical tools are made for 120 -240 v. This garbage is designed only for 120 v. How ?

Services clientèles minable incompétent .
Les produits ne sont pas fiables .
Zéro suivis
IL VA FALLOIR FAIRE UN RECOURS COLLECTIF.

This has been one of the worst warranty experiences I have ever had.

I have been waiting for over two months for a warranty replacement in Canada.
During this time, Dyson has:
- Sent the wrong model multiple times
- Provided conflicting information in writing
- Asked me to wait repeatedly for issues caused entirely by their own internal errors
- Failed to provide shipping confirmation or a clear delivery timeline

I was without a heating unit during winter while being told to “wait again” after each mistake.

Despite multiple escalations, the process continues to be mishandled.
This is not a product issue — this is a serious customer service and accountability failure.

I would not recommend Dyson Canada based on this experience.

I’ve had a very disappointing experience with Dyson’s customer service. Despite multiple attempts to reach them via phone and email, I received no response. I even visited their store in person, where the staff acknowledged the issue with my vacuum and assured me that they would coordinate with the company to arrange a shipment for repairs. However, after that, I never received any follow-up emails or phone calls.

Additionally, the vacuum cleaner was still under warranty, but the motor developed a problem. Overall, I’m very frustrated with the lack of support and the product issues. I hope Dyson can improve their customer service in the future.

Ordered a Dyson product 3 months ago and still have not received it. No answers after 5 calls to Dyson Canada customer service that is located in the The Philippines. Can't speak to any decision-making leader in Canada. According to the latest call today, my payment was not accepted and have to reorder. But no refund of my original payment. How can I place another order when my first was never even processed and I do not have a refund as yet? Dyson promises an epic experience. It's an epic failure and a fraud. They may portray being a high-end product. But it's hit or miss. Never by a Dyson !! If there was a -10 rating, I would rate it so. My call just got disconnected while awaiting to speak to a Supervisor that can provide answers. Companies like this have to be held accountable !!

I bought the Dyson V8™ (Silver/Nickel) cordless vacuum in July. It stopped working by November, and it’s now January 16. I’ve spent significant time with a Dyson representative and manager who promised a different courier and express delivery for a replacement, but that didn’t happen. They say they can send me a new unit if I mail mine in, but they still can’t locate my address. So 3 months later I still have not been able to use my vacuum.

I also purchased the Dyson hair dryer, which lasted only about a year and a half and didn’t perform well, especially considering the price. Overall, I am very disappointed with the products and customer service and would not buy from Dyson again.

And don’t buy from Best Buy cause they will not help you either. Has to break within 30 days. So I’m out $500. Worst companies ever!

Unfortunately, I received very poor service recently. I attempted to purchase the latest Airwrap ($895). The website offered a 10% discount if I provided my contact information, and I received the discount code via text message. However, the message did not include an expiry date.

At the time, the model I wanted was out of stock. About two weeks later, it was restocked and I was notified, so I went back to complete my purchase. When I tried using the 10% discount code, it didn’t work.

I’ve reached out to Customer Service multiple times, and the conversation goes in circles with no resolution. I was told the 10% code was for my “next purchase,” and this was my next purchase — it would have been my first-ever online order from their website. Any other purchases I’ve made were in-store.

They can clearly see in their records that I’ve never ordered online before, so I don’t understand why they won’t honor the offer. For an $895 hair tool, I expected better support. I’m not paying full price after this experience, so I won’t be purchasing. Terrible service and a complete waste of time trying to resolve this through their customer support team.

Oh my god !! The absolute absolute worst company to deal with. I am still chatting with them is now one hour and 45 minutes just to get a replacement hose. Additionally, they want to charge me for shipping. They should be covering this hose and shipping at this rate an hour and 45 minutes of my time talking to two different chat agents who don’t respond at all additionally, the agent despite me sending numerous photos and even typing out the model number and the issue for him various times then was trying to place an order for a completely different part for a completely different model. Do they not read these chats? What are they doing? Can they just pay attention to one chat at a time?

You order on boxing day, they wait until the item has passed when its supposed to arrive, to tell you theres a problem... 4 days after you called them to say theres a problem because it has not shipped. you end up having to cancel the order and lose the discount it was on on boxing day... I will never ever order from dyson again.

Ordered a Dyson Big Ball vacuum at the beginning of December. I watched as the delivery criss crossed the country (even though I was an hour away from where it originated). They could not seem to deliver it even after 2 weeks. The courier returned to sender (Dyson). So, after more than 10 hours with Dyson customer service, they still have not issued a refund. They said it would take another 4 weeks to process. How is this possible?????. I might see a refund in February for an item I never received that should have arrived at the beginning of December. NEVER BUY A DYSON!!!

Online service since phone service did not work .Repugnant and lousy service, unprofessional treatment after 15 minutes unnecessary and stupid questions.
I bought a dyson V8 6 month ago when battery died. Contacted Dyson customer service who told me battery is not a warranty item and tried to sell me a new battery for 150.00 Can$.
Stay away from these crooks
UPDATE:
I called their sales department, pretending to buy a new battery. I asked if they have stock and if I can get one quickly, No problem, we have plenty in stock, was the answer. Nice people these dyson guys, eh.

New generation of Dyson products just does not last. The design of the filter does not make sense. They clog easily and cleaning is much harder. The filter needs to be changed way more often than the older version. I use the vacuum regularly. I had version 8, lasted 8 years, and version 14 lasted one year, and then I had to replace most parts. The plastic breaks so easily. I would not buy a new one again. Not worth fragment of the cost.

Sold a “Brand New” Dyson Airwrap — But Sent Me a Used One Instead

I purchased a brand-new Dyson Airwrap and was shocked to discover the unit had clearly been opened and used: damaged packaging, scratched attachments, and signs of prior use. I provided Dyson photos and proof.

Dyson acknowledged the issue and approved an exchange, but refused to expedite anything — even though this was their fulfillment mistake. Their “solution” was making me wait around 15 days for a replacement. That’s completely unreasonable for a premium-priced product.

The frontline rep was empathetic and tried to help, but Dyson’s policies are rigid and customer-hostile. Instead of taking accountability, they made the process slow, stressful, and dismissive of the situation — especially frustrating since this purchase was tied to my gender-affirming self-care journey.

I ended up requesting a refund and taking my business elsewhere. For a company selling “luxury” products, Dyson absolutely failed to meet even basic standards of quality control and customer care.

If you expect new to actually mean new — and expect a company to correct its mistakes reasonably — be very cautious buying directly from Dyson.

Worst experience. Ordered twice from their website but they cancelled the order and sent a payment link thats not working. Reached out to support, after hrs of wasting my time , they recommended to visit their store. Worst experience & customer service ever.

I waited for 1.5 months and I am still not getting the machine. Their “experts” are not helpful at all. Don’t ever buy from Dyson.com. Their Canada operation has total ruined the brand.

The Dyson warranty program is not functional and is very frustrating. A broken part on my vacuum has not been resolved after 8 months of trying by email and phone to get a replacement part. They don't respond to emails and make the phone process so complex that it's not worthwhile. This will be the first and last Dyson that I purchase.

I would give zero stars if I could. It was supposed to be a Christmas present for a important person. However, Dyson cancelled it for me without asking me. I didn't get a shipping confirmation after made $670 payment after three weeks. So I called customer service twice, and they kept telling me it would be shipped soon. And then they suddenly cancelled the order. The customer service told me that because the payment didn't go through. They said they could give me a new Boxing Day deal for reordering. During the reordering process, the phone got cut off. Then they told me that it was wrong, and they could offer another price. Customer service asked me to reorder the next day. However, when I called the next day, they told me I had agreed to the original price, which I hadn’t. I also asked my bank why the purchase didn't go through. The bank agent told me the payment had been approved. Overall, Dyson's customer service is a joke. they put me on hold for over 1 hour many times and they lied to me, Very unprofessional.