Drivalia UK - EDINBURGH CENTRAL Anmeldelser 

Booking ref. 3259378 - worst rental experience EVER. Read every sentence from their website and DON'T book unless you are 100% sure you're ok with the requirements. I was sure, but looks I didn't read all their website and didn't call or come to the branch in person before booking.

Both support and branch manager said it's my responsibility to check the requirements and they will not give me the car. I agree with this responsibility in general, but it turned out that my documents were ok with requirements from one page (DRIVALIA_WEBSITE/mandatory-documents/ and also section 9 "Cancellation refund" from account page) and, they think, not ok with requirements from the other page (DRIVALIA_WEBSITE/rental-terms/). IMHO: they kinda contradict each other. As a result their insurance company didn't want to approve the insurance for the rent and they could not sign the contract. Drivalia stated that in this case they will not do any refund!!! I couldn't even use the insurance which I prepaid on their official website, because the insurance company did not agree to sign the rental agreement in the first place.

And you know what happened when I created query CS-3259378-01 and described everything (really detailed, with screenshots of their own requirements on different pages)?? They said they forwarded it to their branch support team.. and just closed the query!

It's a shame. I never had such an issue for 10 years of rentals on at least 3 continents. You're free to not give me the car, but in that case I should get the refund for not rendered services (minus some penalty) - this was kind of a rule of thumb, but it seems it doesn't work for every company these days.

Thanks, Drivalia, probably you know what to do with my "honestly expropriated" 176.08 GBP. Will never come back and will dissuade my friends to use your "service".

Stuart was very helpful and quick to sort us a van, we had great support, everything was perfect. Would definitely recommend Drivalia

At the time of collection, the person at the desk just said that there were no cars available despite being a car that I had booked a week in advance.
They claimed that they had informed the travel agency that I used to make the booking (Expedia) a day earlier but there are no records of that. On my Expedia account, everything seemed to be fine so I believe that they did not do it. The person also claimed that they did not have my phone number to contact me directly, which I believe is not true because when I used Expedia to book a car with a different company, they did have all my details.
In summary: No car was given to me, no alternative was offered and I was spoken to in a rude manner.

I’ve been chasing a refund from Drivalia for over three months now. Due to an clash with their closing times and picking up a car with no communication. Despite multiple follow-ups, they’ve opened and closed three separate cases without actually resolving the issue or returning the money.

Every time I contact them, I’m told it’s been forwarded to a branch manager, but I never hear anything back. The lack of communication and accountability is incredibly frustrating.

This kind of service is unacceptable especially when all I’m asking for is a refund I’m owed. I wouldn’t recommend this company based on my experience.

Great service thank you

Don was very welcoming, informative and polite. We were looked after and felt like valued customers. Loved the banter; made us feel relaxed after a delayed start to our flight to Edinburgh.

En el momento de recibir el coche, no fue posible bloquear el dinero de la señal en la tarjeta de crédito, así que nos vimos obligados a contratar un seguro a mayores. Por lo que tampoco es comprensible que aún contratando un seguro se cobre 175$ a posteriori por daños INVENTADOS o ya existentes, anteriores a nuestro alquiler (se entrega llave en buzón y sólo se manda un email diciendo que se cobra esto por daños al coche, ni evidencias ni explicaciones ni demostraciones... claro porque no pueden.
Si encima se paga un seguro ¿Por qué se cobran daños?(repito que no hemos accidentado ni rozado ni tocado ni nadie a nosotros, coche aparcado al lado de una columna en frente de la oficina así que tampoco ahí es posible)
El vehículo se entrega sucio tanto por dentro como por fuera, no tengo problema si esto se avisa pero que ocurran estos incidentes donde la cuenta asciende a casi 300€ de pérdida por alquilar su vehículo por 17h devolviendo el coche en mejor estado del que había sido cogido es para reclamar (más limpio y cargado 99%)
Tengo fotos y videos para demostrar como se encontraba el coche antes y después.
Esto ha sido en la oficina de DRIVALIA en Edimburgo centro, me gustaría que alguein me ayude porque desde alli sólo son largas

Ayer Lunes 9/02/2025 , alquilamos un vehículo eléctrico previa reserva ,tras realizar el papeleo e intentar hasta 5 veces la reserva de 1850£ para cubrir desperfectos , nos vemos obligados a hacer un seguro que cubra cualquier desperfecto por 40£ más ( el alquiler del vehículo habian sido 29£)ya que no acepta mi Visa de crédito ( llevo 3 años funcionando con ella sin problema ) . Si los problemas con el bloqueo de fondos de mi tarjeta era sospechoso , el empleado no nos enseñò el vehículo ni no comentò los daños que tenía , si que nos dijo que estaba al 100% de batería , algo que no ers cierto , ya que estaría a un 90% .

Resuelto esto , un hombre vestido de runner nos deja un Opel Corsa azul lleno de polvo exterior y pelos de perro en los asientos , en la planta -4 de
picardy Place , nos dan las llaves y , como de costumbre lo reviso por completo … arañazos de importancia en defensa delantera derecha , llanta trasera derecho y de menor importancia en techo , aletas y puerta del lado izquierdo . Revisando el check out , si vienen marcados estos daños , a pesar de ello hacemos fotos y vídeo 360 del coche .La sorpresa viene cuando …tras devolver el vehículo a las 3:00 de hoy ( tiempo de uso 11 am del 09/02 a las 3:00 del 10/02) en la planta -4 del Picady Place , dejando las llaves en un buzòn con la batería cargada al 100% [ 20£ ] , me llega un cargo de 175£ por “Damage Cars” sin explicar ni dònde ni que daño tiene . Llamo en repetidas ocasiones y nadie
Me responde , y por correo tampoco .

Que cubre el seguro que hemos
Contratado ? Que daños ficticios tiene el vehículo ? Mis avogados están trabajando ya en esta reclamaciòn y la
Directora de mi banco tiene orden de bloquear ese pago y futuros de esa compañía

I came to the branch in Edinburgh city centre with a request to hire a car the same day. As expected the prize was quite high, but Rob was very helpful and found their cheapest prize for a car the next day that was acceptable. This was a very smooth and easy car hire process, compared to other places that I visited that day.

Have used Drivalia (Easi Rent) for many years - always used Edinburgh Airport office until opened City Centre branch which offered contactless hire. Both of these options offered a brilliant service.

However, recently the City Centre offered a ‘staffed’ office which provides an exceptional service managed by Rob who exceeds expectations. A mention as well should go to Harry who often steps in to cover and once again provides exceptional service. Thank you Rob for the efficient and friendly service which makes me a repeat customer.

Wybrałem ofertę VIP cars - Divarila bez limitu kilometrów. Po zwróceniu samochodu okazało się że przekroczyłem limit i muszę dopłacić 130 £. Złożyłem reklamację. Twierdzą że mają chyba błąd na stronie i że zwrócą pieniądze. Czekam już dwa miesiące, pieniądze nie zostały zwrócone. Mój numer rezerwacji 3162065

Excellent service. Would recommend

Nice staff and helpful advice

Very friendly and clear in the explanation. Thank you for your awesomeness!

Rob has done a great job making our car rental process so easy and smoothly!

Rob was absolutely incredible super flexible and helpful. Talked us through everything and answered all of our questions thoroughly. Will definitely be going back through them directly. Easiest rental I've ever experienced.

second time I rent with drivalia, it was always easy, staff was really nice

Rob is absolutely amazing

My wife and I had our first booking with drivalia, we where served by a lovely gentleman called Rob. He was very polite, and had really good knowledge of the many questions I had. The car was lovely and well presented, we had a great trip up the north of Scotland for a few days. On return the hand over with rob was simple and efficient. We didn't feel rushed away and he told us local places to go eat. I will definitely come back if that's the kind of service I received. Thanks Drivalia. Keep up the good work Rob 👏

Rob made the whole renting a car process super easy: he upgraded us after we said we were spending a special anniversary and it honestly made our trip amazing. We will be using drivaila EVERYTIME thanks to rob. Thankyou!!