Excellent customer service , staff friendly and helpful .After placing my order I was kept up to date with the delivery and it arrived on time as expected.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
On entering the store Natalie gave us a warm welcome and offered help finding my father a new mattress. After doing the bed test Natalie showed my father his options, she was extremely helpful and car... Vis mer
We had fantastic service from Shaz in the Solihull shop 4 days ago who couldn't do enough.. the mattress was delivered today by Bob and Joddy who were the epitome of fantastic customer service... It... Vis mer
Very efficient service. And an instantly comfortable bed on delivery - delivery service very good too. The only reason it's not 5 stars is that the bed frame we wanted wasn't available for 3 months... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrevet av virksomheten
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktopplysninger
Solihull Retail Park, B90 4LD, Solihull, Storbritannia
- 01213683946
4,8
Enestående
345 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Helpful team in store and the delivery…
Helpful team in store and the delivery staff brilliant .information about delivery time excellent.
What a great company.
Thank you
24. mai 2025
the staff were patient and explained…
the staff were patient and explained everything in detail, NO pressure was given too Buy, Friendly
15. mai 2025
Anmeldelse skrevet uten oppfordring
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
No help!
Unable to provide instruction manual on a bed that cost an arm and a leg. We’re moving house and now need to figure out how to dismantle without breaking it. If you discontinue a bed, at least keep a digital copy of the manual. It’s only been 4 years since we got it! “We’re so sorry for the inconvenience” doesn’t help at all!
12. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Dreams - Solihull
Good afternoon Ivy,
Thank you for taking the time to leave us your feedback.
I am very sorry to hear of the service issue you encountered.
I have requested your order details via Trustpilot and I hope to receive this soon. I am hopeful that with this information, I will be able to locate your order on our system and also find the digital assembly instructions for your bed and send this to you.
Many thanks,
Kishan
Very satisfactory service
Good buying experience with assistance from a very helpful assistant
3. mai 2025
Chetan a brilliant salesman and Dreams altogether an excellent experience
Whole experience was brilliant. Chetan the salesman who looked after my request was excellent. I am looking forward to receiving my new mattress in a few days time.
4. mai 2025
Anmeldelse skrevet uten oppfordring
The lady that served me was very polite…
The lady that served me was very polite and professional
The bed is lovely and comfortable
18. april 2025
I loved the whole exsperance
I loved the whole exsperance, I have returned to dreams , I have been twice befor , I like the men who bring the bed or mattress, Thay do the job And are clean and just get on with thair job, good on the eye as well, happy with all the proses , and the coffee was very good, every one was polite, and helpfull, What more can I say , other than good service,
13. april 2025
Hassle free purchase
11. april 2025
Dream on if you are lucky.ihe moment we entered the showroom…
From the moment we entered the showroom to getting to bed and since including delivery absolutely first class service and good nights sleeping.👍👍.
5. april 2025
Great from start to finish
Excellent from the superb service in the shop to help us choose a bed to the delivery and set up of the bed. Everything handled brilliantly, speedily and professionally and I have to say it is the most comfortable bed we've had.
28. mars 2025
Bad advise and after service
I bought a Banbury mattress last year and it is really uncomfortable. Gave a review on here and Kishan replied as wasn't happy with my review. He finally agreed to send me a free topper if I would change my review. The topper never arrived. He then apologised and said I could either have some money back or a topper would be sent. Neither has happened. It also takes on average 2 weeks to get an email from him. Absolutely disgusting service!!,
26. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Dreams - Solihull
Good morning,
Thank you for taking the time to leave us your review and for speaking with me today.
I am glad that we have been able to bring this matter to resolution for you.
I have sent you an email confirming the solution that has been put in place for you.
Many thanks,
Kishan
Great product.
Great in store experience.
Updates on timeframe from store to delivery, first class.
Delivery guys extremely professional.
Excellent service.
7. mars 2025
Great products and great service!
9. mars 2025
Professional
Professional, personal. A very smooth transaction from purchase to delivery.
2. mars 2025
Good
From the moment we stepped into dreams we had time to browse we were not pushed into anything everything we wanted to know they explained in detail very impressive when we ordered every step of the way we were informed and delivered on the time they said it would be.
1. mars 2025
Very good sevice
Very good helpful service when we visited the store delivery was good and arrived in time slot given.
20. februar 2025
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