We were welcomed by Mel and she was very pleasant and helpful. I had seen the Tadley mattress online, and although I did try another one, it was the Tadley that I went for in the end. I am very please... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Excellent service, delivered within 5 days and they also really helped me when i had an issue with my mattress after i did the 100 day guarantee, fair play can’t fault them
Staff were friendly, knowledgeable and helpful without being pushy. My daughter struggles with social anxiety but felt at ease throughout our browsing and purchase. There was an ample range of beds at... Vis mer
The delivery guys were very good. Super respectful and pleasant and efficient in putting our new bed together and explaining how the bed works. Unfortunately we didn’t get their names. The Dreams Staf... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrevet av virksomheten

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktopplysninger
Gallagher Retail Park, CF83 3NL, Caerphilly, Storbritannia
- 02920023901
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Satisfied CustomerThe staff were very helpful when…
The staff were very helpful when choosing my new mattress .
Excellent service
Excellent service, delivered within 5 days and they also really helped me when i had an issue with my mattress after i did the 100 day guarantee, fair play can’t fault them
Fabulous
Delivery on time and Delivery driver keep us informed and was very helpful. Fabulous service 👏 well done 👏
We were welcomed by Mel and she was…
We were welcomed by Mel and she was very pleasant and helpful. I had seen the Tadley mattress online, and although I did try another one, it was the Tadley that I went for in the end. I am very pleased with it. I am disabled and it's a joy to sleep on a great mattress. The whole experience from first contact to the extremely pleasant, friendly delivery team. My husband has a Dreams mattress as well and he's equally happy with it. We would recommend Dreams to anyone.
Bruker kanskje KI til å svareVis mer
"Seven years ago - not completely satisfied!
"Seven years ago, we bought a Sealy Posturepedic mattress from you and were highly satisfied. Unfortunately, this new purchase is a completely different experience. Not only was the price significantly higher than anticipated, but the mattress itself feels like an entirely different product. Additionally, there is a strong, lingering chemical smell—especially on the pillows—that still hasn't gone away. We expected better continuity in quality given our past experience."

Svar fra Dreams - Caerphilly
Caerphilly Store
The staff at the Caerphilly store were very helpful.
I ordered the wrong size mattress I rang the store and they sorted it out for me.
The delivery men were very good and helpful.
All round positive experience
Great staff in store who left us to wander until we asked for help. Good selection. Lovely delivery staff who kept me updated
Great product.
Great product.
Great sales team.
Great delivery service.
Could not find a single fault.
Bed delivered on time and put up…
Bed delivered on time and put up without any mess all rubbish taken very happy
Very Good Experience
I struggled to do an order online as the website was giving contradicting information and so I was connected to a Dreams Salesperson at the Caerphilly Store via the online link. This was very helpful as I managed to speak to an actual person who was able to answer my questions and help me complete my order over the phone.
Sold me the right bed
Sold me the right bed
Very helpfull Got what
Would say great service
Recent purchase of Tempura matress
Very helpful and knowledgeable staff who knew their product very well.
Everything went very smoothly
Everything went very smoothly. From placing the order to the delivery. My new mattress is very comfortable and my old mattress was disposed of for me. Excellent service
100% professional n empathetical n…
100% professional n empathetical n honest from seeing salelady to delivery men
Excellent customer service in store
Excellent customer service in store, followed by excellent service from the two delivery drivers. No problems, no dramas, delivered at the correct time too
Very happy customers ☺️
The experience right from ordering our new bed & mattress to the delivery people that delivered it we cannot fault it, really lovely people all the way through nothing was to much trouble 😊
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







