Draper Tools Anmeldelser 

I contacted this company regarding an issue with one of their products that was over a year old and out of warranty. I wasn’t expecting much, but I was genuinely impressed by the level of customer service I received.
Although I’d prefer not to go into the details, the support and aftercare they provided were absolutely outstanding — professional, helpful, and far beyond what I expected.
It’s rare to find customer service this good nowadays, and they truly deserve recognition for it. Highly recommended, and thank you once again Draper Tools!

Bought a vertical sander that changes to a bobbin sander from Yandles, offer at half price .
It's a superb bit of kit, needs screwing down as quite lightweight but motor is powerful and smooth and I love it!!

Had a query when assembling the Garden Hose Reel(25068)l. Couldn’t see how to line up the cylinder, for it to travel far enough for connection. Joe promptly responded, and advised how to proceed.
Product itself appears well made, and sturdy.

I am delighted with this company’s customer service. So efficient and understanding. They supplied me with a replacement part which was missing from a garden trolley given to me for my birthday. Gina was friendly and helpful.
I would highly recommend their products and after sales support. Thank you

Excellent communication sorted issue quickly without any hassle would certainly recommend Dave B.

your rep. Fran was so helpfull and replied to our question ,so quickly.

I purchased 2 galvanized 9L watering cans that were just two season old, when they each rusted through in strange places, like perhaps a manufacturer defect.
Even though over 2 years old, I shared photos and a copy of my receipt and they replaced both in a couple of days.
Joe in customer support was professional and efficient.
I buy a Draper because I used their tools many times, it’s a Brand that stands behind its products , and I will always choose them over no-name products from Chine etc.

bought tools through the Ebay store unfortunately an incorrect item was sent , but what great service and comunication from Claire was soon rectified in a very professional and swift way .

Purchased a endoscope inspection camera which is a great tool which works well with good clear picture. Had a small issue in that I could not fine the charging indicator light, sent an enquiry to technical support and got a prompt reply including a photo of where to find it. Great customer service and a good product.

I had a Van Vault lockbox slider where the runners had started losing the ball bearings.

Draper support (Gina) was very helpful getting a solution for me.

Thanks again for your help.

Joe was very helpful

I recently contacted Draper Tools regarding a hand tool I own which is supposedly covered by a lifetime warranty...well guess what, they decided that because I had owned the tool for a certain length of time, it is not covered by the lifetime warranty...make of that what you will.

I have seen your reply and I'm grateful that you have eventually offered to replace the equipment in question...but as it has taken several emails and a negative review to reach this situation, I am politely declining your offer.

Great brand and excellent customer services. Receintly had an problem with mh motorcyle tble lift and trough great customer service my problem was resolved immediately and new parts send out. Cant ask for anything more.

Thanks Fran for all your help.

I had bought a secondhand compressor and found it to be faulty and after many consultation with Gina in customer services I was given timely and extremely helpful advice as the compressor need several repalcement parts. The knowledge of the product was exceptional spare parts were accurate and suppliers were provided so that I now have a fully functional compressor. Having dealt with quite a few customer services over the years the team here and in particular Gina were amazing

I have utilised these tools enormously with work and the quality is amazing ad to that the companies generosity is out of this world. Can't thank them enough for their donation.

Fran is amazing. Had an issue with a supplied product, reached out and Draper were keen to resolve and resolved things perfectly.

I purchased a Draper bandsw model 84714 one of there larger models. I deeply regret buying it as it never cuts straight no matter how much you set it up correctly. Resawing is impossible. The quality is really poor especially the guide bearings ,which it has gone through 2 sets at my own cost. I do not think I will be purchasing any Draper tools in the future.

I purchased a Draper lawnmower approximately 2 years ago. The machine recently failed in that the cutting blade stopped rotating. I merely asked Draper for advice on the likely cause and gave a clear description of the fault. By return email, I wasn’t given advice; instead they asked me to post the lawnmower to them and they would send me a quote to repair. Clearly I don’t want to pay more money after bad, especially as by complying to their request, this is likely to lead to an uneconomic repair. Poor service I thought. Have now had to buy a new lawnmower- not Draper !

I had a Water Hoze spray gun go faulty and after a few emails Fran at Draper sorted out a replacement-
Spot on service Draper ,Nice one -