Doves Farm Foods Anmeldelser 

Useless! took over a week to dispatch a simple 2 item order then gave DPD the wrong address!! to make this worse I cant actually phone a customer service representative as its email only so guess this wont ever get sorted!

First experience of ordering online and the flour has gone missing. Doves Farm don’t have anyone in Customer Services to help. I won’t be ordering from them again.

I am writing this review because of the dismissive response I had when I reported my problem to Doves Farm...but from many of these reviews, it seems I am not alone in getting the brush off...they really couldn't care less!
I recently bought a bag of their buckwheat flour and used 100g of it to make pancake batter. There were many dark lumps floating on the top of the mixture, looking a lot like mouse droppings.
I sieved these out for a closer look - they were dark and fibrous when squashed.
I contacted Doves Farm by email, attaching photos and giving them the batch number of the package, but all they had to say was how rigorous their quality control was and that it must be mold from bad storage. Hummm...I don't think so, I've only had the flour for a few days and the pack is in perfect condition! They told me to take the problem up with the place I'd purchased the flour (Morrisons via Amazon Prime).
To make matters worse, I had already used some of this flour to make a loaf of bread, which I had started to consume before I spotted the problem; when the flour is dry the droppings are coated with flour which disguises them, plus I used seeds in my loaf. I actually had diarrhea the morning after eating two slices.
Needless to say, I am disgusted with their attitude AND their flour!
(I would have added photos but I cannot see an option to do so).

I have a digestive problem and my diet is very limited.
I eat buckwheat pasta every day but your pasta is so inconsistent it’s now inedible just tasteless mush.
I ordered 8 bags costing £30.55 inc delivery.
Complained to them about this matter and basically they do not care!!
Once they have your money that’s it.
I have to honestly say it’s been the worst customer service I have ever come across, it’s just a pity these people don’t have to eat these products everyday they may know the problem then rather than just counting the cash!!
Best part of awful steer clear.

I'm careful about when I order - usually do so now when I have bulk in mind (their large flour bags last really well if you store them correctly). Otherwise postage is expensive. During the pandemic, Dove's Farm food boxes kept this coeliac household going in terms of essentials. I make fresh bread two or three times a week - and Doves Farm provide the key ingredients. Always top quality - always great food.

Always high quality, and always delivered on time. 5 stars!

Absolutely fantastic customer service!! They’re FREEE range is by far the best quality and when a recent order arrived damaged during transit, I emailed them and they called me almost immediately to say they were sending a replacement. I Definitely recommend them!

My daughter is coeliac and we like buying Doves Farm products from the supermarket. I decided to support the company directly by doing a bulk order from their website, which was slightly more expensive than buying from supermarkets but on balance was worth it as I could support the supplier and they (in theory) had a bigger range.

I paid £4.95 for delivery despite doing quite a big order (many suppliers offer free delivery for large orders). I thought this was reasonable at the time but unfortunately delivery took 7 days, which I thought for a paid service was too long.

Additionally there were two products missing (the ones not available in the supermarkets) so the whole exercise was pretty pointless. Doves Farm promptly refunded those missing items but made no attempt to make it right. I would have preferred the items to be posted out later but wasn't given this option.

I wrote to Doves Farm to explain my disappointment but they didn't reply

It is a shame and after this I think I will end up buying more Schar products instead

I have been a fan of doves farm since I was diagnosed as coeliac. Since lockdown I have been purchasing directly from their site and I’ve been delighted trying new items that aren’t available in the shops where I live.My last order was missing an item and they are sending out a replacement, no questions asked. The gluten free products disappeared at the start and finding the ‘basics’ was extremely difficult.They should be really proud of the service they have provided during lockdown. Thank you!

I've been buying Dove's farm products for a few years, and their Organic flour box have been an absolute saviour during the current lockdown. Their products are always excellent quality and delivery super fast. Their customer service is second to none as well. Would wholeheartedly recommend!

What fabulous service in such weird, unprecedented times. Delighted to have been fortunate enough to place my first order (not the last!) with Doves Farm following a first-class recommendation from a friend. Wonderful communication from Shane - a real human being offering a proper family service Vs what often feels like a robotic process when you order online. Can't wait to bake, bake, bake with my mum in law - who has very advanced dementia but put ingredients in front of her and the memories all come flooding back, as does her smile. Thank you 😊

Re: Organic Flour Box

Excellent selection of organic flour and yeast, delivery within three days of ordering, despite the current situation. Great value for money, considering others inflated prices due to current bread flour and yeast shortage. Can not fault products or service in anyway.

I have found their gluten free flour and baking mix products to be variable. Their new gluten free bread mixes taste nice as long as you add additional salt. They also have a good texture (both seeded and white bread mixes) but I couldn't avoid a soggy bottom even when I divided the mix in half and baked it that way. They are easy to make in a bread machine. However their brownie mix was dreadful and did not rise despite two attempts.

Do not trust their reviews. I posted 3 ratings on their website – one was 5 star, one was 4 star and one was 1 star. They only published the 5 star rating and review. This is dishonest, un-transparent and has damaged my trust in their brand. They have squandered an opportunity to build a dedicated online community for gluten-free customers. That's why I have posted the review here.