DKNY Anmeldelser 

I ordered a sweater and coat for Christmas and both got instantly back ordered. I suspect the company knew there were not enough left and yet put them out to sell.

If one was back ordered I’d get it— but both? And it’s been a month. They do not have these products. And when I email for help, I get basically an answer that gives me nothing. Nowhere on their site to check orders

This kind of deliberate misrepresentation of products on hand now results in my never buying from them again. Every day another msg that it’s on back order. Don’t do it.

I’ve probably been ordering clothes online since the first year it was possible and without doubt DKNY are the worst company I’ve ever dealt with, they are so bad if they were paying me to order something I still wouldn’t order. The fact that they call it Customer Service is laughable, the management at DKNY should be ashamed of themselves.

Shocking!!
Took more than 2 weeks to get the order. Packaging delivered part opened and ends glued to the coat with stains on coat. Stitching in front of coat very amateur. Disgusted by quality. Tried email with no response. The chat line always states 'busy'. Its the worst company I have ever had to deal with and never again!

Ordered on 2nd December 2024 for my nieces birthday on 18th. Money taken when ordered. been trying to contact DKNT to no avail via email, online chat nobody responds. I went on Instagram and they responded and today 14th Dec, I finally receive an email from DKNY saying order processed, package is still in USA. I got an email from Fedex on 13th December advising me that the package had been delivered to me!! It has not its still in the USA. I am now trying to cancel the order and get a refund.

Comprei uma roupa, para entregar express, até hoje não chegou, me cobraram, telefone diz ser não existente e não respondem emails

Scammers DKNY , placed order Dec 4 th still not any updates or tracking number , tried to call no answer , emailed no answer this people are scammers

I should have read these reviews before ordering! DKNY is a big scam!!!
DO NOT ORDER FROM THEM!! I have ordered three weeks ago for two bags. The only way to contact them I find is by their chat service, I was told it’ll arrive Wednesday 11th dec 2024. It’s 12th today and no sign of my order! I tried the only contact which is the chat line, I was kept there holding for 30 mins only to be cut off. I need my orders or my money back fraudulent DKNY!

There is a reason everything is always on sale because no one ever chooses to buy here. Save yourself a full month of waiting for the stock to renew and go by your things from Macy’s. Customer support was no help at All. I ordered a jacket before winter started and they told me to wait for 30 days, for when they would send me an email telling me if it was in stock or canceled! WORST Company ever! I would never ever use it again. STILL WAITING ON MY ORDER THAT THEY HAVEN’T GOTTEN BACK TO ME YET.

What is going on with this company? I placed an order on 11/21/24 never received, replaced the order 12/3/24–never received, shipping never updates and no one can figure out what the issue is. I am waiting 20 mins just to be able to cancel an order. This company is going down hill!

My experience with this internet store is good. I have ordered a purse and it was well packed, product is not fake or damaged. After I have read all comments here I was accepting that I will not receive product or I will get some other sort of bad experience. Quite opposite happened. I admit that it took a week before I got e-mail that package was sent. It has took totally less than two weeks to receive package, not bad. The website claims that all taxes are included and it appears to be true too. I haven’t tried to contact support, so have no experience with it. To summarize it, I got a lovely bag for a good price 👍👍👍

I was charged immediately when I placed my order, but it is 8 days later and the order is still listed as "unfulfilled." When I tried calling their customer service number I waited for 20 minutes but nobody responded. I sent them an email and nobody responded.
This company can improve vastly, if they care to. They should charge you only once your order ships, they can update you with the process as they scan, ship and deliver an item. They can have staff actually answer phone calls, respond to online chats and emails.

Worst experience I have ever had with a retailer and shocking for a higher end brand. Over 2 weeks and no movement on my order, have sent over 10 emails to customer service and not one reply. Will be reporting to credit card company as this is borderline fraudulent trading.

The worst company ever! And really wish I would have read the reviews first! Ordered 6 days ago and paid £12 for delivery which stated 3-6 days with not even a single update. My order was £120, the phone number doesn’t work, emailed 3 times and twice on instagram with no response! I really don't know what to do..

Order hadnt arrived.
Tracking says "unfilled"
Live chat doesn't work
No responce from email or Instagram

Purchased many items from their online store. They were delivered one at a time and it took over a month to receive my products. Also, deliveries were dropped off (without notifications, that they were being dropped off) by random people, who wouldn't even ring the doorbell, and at all times of the day/night.
One of the items was too big so I wanted to do an exchange. What an absolute nightmare! If I had known I would never have purchased anything from their website.
Firstly, trying to find a way to do the return was frustrating. Finally finding it, I had to navigate through all the rules of the return. So, number 1: I had to pay the postage return. 2: It would be deducted from my return. The price of my purchase was $97. The deduction would be $58. 3. Exchange would mean me returning the item and then making a separate purchase of the item.
Tried to get online help numerous times. Then, sent email with no response.
I will never purchase from this company again! And, if I could give zero stars, I would!

The product I received, after a significant delay, was much larger than expected. When trying it on, with the original price tag still attached, it felt more like a sleeping bag than a fashionable coat. Navigating their website to figure out the return process and obtain a refund was challenging. Once I located the return instructions, I learned they would deduct a $28 return shipping fee. While expensive, I agreed. They stated that refunds would be processed within 7 days of receiving the returned item, as confirmed by the tracking information.

However, despite following up twice, the refund took much longer than promised. To make matters worse, DKNY initially claimed they would deduct $28 for return shipping but ended up charging me $64 instead. When I reached out to customer service to question the additional $36 charge, their delayed response offered no explanation and simply asserted that the fee was "correct."

The entire experience was frustrating and felt deceptive from start to finish.

I received my order after a few weeks… It was a beautiful red sweater as depicted in the picture.

It had two stains. …..two stains on the front of the sweater….. it was as though somebody were eating their lunch while packing the sweater… Not only that I am an extra small the sweater said extra small. It was absolutely medium. There was no way it was an extra small.

I cannot believe Donna Karan would have her name associated with this online selling….

It is an absolute disgrace to her, Label….
Does she get to see these reviews? I wonder who sees them… Of course, I will never buy anything from them again even in the stores….

Please don't order online from DKNY. They are unfriendly staff. I ordered and paid priority delivery for 3 business days. They took 1 week to ship the product. Very horrible experience

ordered a bag from their website and I don’t know where it is, my tracking number doesn’t work and their customer service doesn’t answer, I wrote them two emails
I can’t call because I’m from Italy, also their live chat it’s ALWAYS unavailable, yeah… right
Playing with peoples money

Wish I’ve read reviews here first. Sent back some items for return 2+ weeks ago. No confirmation for return so far. Sent 2 emails during the week and no replies so far. Very surprised a big name brand has such poor customer service. Think twice before you order from them