DKNY Anmeldelser 

Horrible customer service. Do not order directly from them. They lie on delivery and despite many many emails and calls I still haven’t received my order which should have arrived over a week ago. They won’t even let me cancel the order.

I bought a dress from this company that described the dress as having built in biker shorts. Come to find out the dress has no shorts and u sent all proof to them and they refuse to refund me for their own mistake. Bare in mind I spent over $500 within the past 3 months with them . I am never shopping there again and wouldn't advise anyone to.

I'm a regular DKNY customer. I used to buy in DKNY boutiques. Now I tried to get a better experience through the DKNY website, but it was not possible. DKNY takes too long to process an order and also to have the client to receive it on time. I placed my order over a week and every day I received an email stating that it is "Delayed". Based on that, I'm planning to take my business to someone else that actually prioritizes client time and satisfaction.

Watch out if you are in the EU - extravagant return costs!
I had a horrific experience ordering a dress to the EU. The item didn’t fit, and when I tried to return it, the website’s only option was a pre-printed return label that literally cost 50% of the price of the dress.

When I contacted customer service to ask for their physical return address so I could use a cheaper carrier, they repeatedly sent me automated emails with the same link to their expensive label.

I highly recommend avoiding this website if you are located in the EU. The return policy makes shopping here a massive financial risk.

I don’t understand how such a large American company can operate like this. This was my first and last purchase from DKNY. My order arrived with missing items, and I never received a refund. The whole experience was unprofessional and extremely disappointing. I expected much better from a well-known American brand. I will never shop here again and cannot recommend this company.

If I could rate you 0, I would! I made a purchase for 10 items worth USD 1,000, and after a month of waiting, I only received 2 items. I contacted DKNY, and took them 2weeks to revert and finally confirm that 1 of the package was lost and that I would be refunded. Additionally to the USD 1000 paid, I was also charged local fees + VAT in my country, as I had exceeded my allowance (because as per DKNY notification sent, all 10 bags were due to arrive together).

For the refund, they excluded the whole Shipping fee paid for the 10 items, instead of calculating for only the 2 items received. How is it fair? That is daylight robbery!!! And I am not recommending anyone to purchase directly from DKNY!! They're the worst ever!

If you buy something from this brand, you won't receive it even 1 month after you buy it. I recommend not to buy anything from dkny if you are in Europe. I send email to follow up my order after 35 days and they told me they don't have any guarantee on their delivery. If you order a bag or shoes from mars, it will arrive much earlier than dkny. Be careful about it. If you cannot handle a simple post, at least dont sell your product to europe.

Terrible customer support. No replies to inquiries! The shipping handling and overall experience is poor.

I will never order here again. My old address mistakenly updated with my order. I caught it within 30 minutes of when you can make a change but there was NO option online to do this. I had to wait the next day to call and no one could help update the address even though the product had not shipped out yet. I called twice no help. Never again

I ordered a faux leather pair of pants, size 4, and although this item is final sale, this is NOT a size 4 but a size 8. I just spoke with customer service, and they would not make an exception for an exchange of a smaller size. I just lost $50 on these pants, so guess I'll try to sell them! Never again !

I threatened them with a bad review but I can see I shouldn’t have bothered! The bag I ordered isnt the quality I expected, stitching is bad and this sure as hell isnt leather. It cos me £5 for delivery, £90 for the bag and they want £42 returns delivery to send it back which is very unreasonable. I used to love this brand but it’s gone very downhill UPDATE not only am I out £45 to return the bag, £90 for the bag and no bag but the promise of a full refund has turned into now claiming they refunded me $51.20 on 13/4/2026 when they didn’t even have the bag back in their warehouse. No refund has reached my account and it’s now the 18/05. These people are CROOKS and have the worst customer service ever, avoid like the plague

I ordered from DKNY in the UK without it being clear the item would be shipped from the US, which caused delays.

I returned the item at my own expense (international shipping), and tracking confirms it was delivered on 24 March. I am still waiting for any update or refund.

Overall, disappointing experience due to lack of transparency and slow communication.

So...I have a puffer jacket with vest that is two years old. I just love it. We'll made and fits nice. Am an XL size. I've ordered several puffer to replace it...they do not fit correctly.anymore..the arms are sewn too high...too close to the shoulder so that the chest area is all scrunched up when you leave the outer part unzipped and strictly zip the vest only

At the bottom of your website it says that it’s possible to get a 15% discount by subscribing to your newsletter. I subscribed because I wanted to buy a bag, and I did receive your email — full of advertising — but there was absolutely no sign of the discount code.
To me, this seems like an unfair and unprofessional practice aimed at attracting more subscribers without actually providing any discount in the end.

I bought a perfume from Heathrow airport on the 11/12/25 - straight away the dispenser wouldn’t dispense the perfume- I contacted Heathrow as I couldn’t take it back there - they told me to contact DKNY who would replace. I contacted them on the 31/12/25. They said they were looking into this, I have chased every 2 weeks since then. They told me they are still looking into it, they then wrote to me saying I was outside the 90 day window to get a replacement!! They haven’t realised that this is because of their utter incompetence, I’ve asked several times to escalate my complaint, they ignore me every single time .

DKNY are an ABSOLUTE SCAM OF A COMPANY AND THIER CUSTOMER SERVICE IS NONE EXISTENT - what an absolute embarrassment and waste of my time and money.

Buy anything from them at your risk

Sent a coat back 16 weeks ago. 7/11/25 Not only did I have the privilege of paying £30 to send back. I still haven't had a refund. £180 down the drain. Might as well took the money out the back and set it on fire! Avoid like the plague.

UPDATE. After 5 months and emailing a different email. I finally got my refund. 5 months though is a joke!

I placed an order for a couple purses. I also wanted them here quicker so I paid an additional $20 for 2 day shipping. One arrived Wednesday was supposed to be Tuesday no big deal. Here is where they lost yet another customer. This second bag is still stuck on label created and has not been turned over! I will not be purchasing anything else from them. If that purse doesn’t ship out TODAY my next call will be my bank. They haven’t responded to my email and has not provided information on why my item that I paid extra for has not shipped!!!

If you’re ordering from the UK, please don’t waste your time and money. I wish I would have read these reviews first!

Shocking customer service, very long delivery times, parcel arrived opened (expensive coat) and they want £40 to send it back.

Very disappointing.

I would give zero stars if I could and I’m sorry I didn’t read everyone’s reviews before I made my purchase.

First of all, the time to ship my order was much slower than expected. These days, customers expect to see their item being shipped on the same or next day after their order. Delays are usually by the courier not starting off the bat at dispatch. It took about a week before my order was on its way.

I was excited for my delivery as it made its way to me, albeit a week later than I expected.

Imagine my surprise to find that of the three items I ordered, one of them had never been sent. Two items were given the same tracking number but only one of those two was shipped, and the box did not say “1 of 2” boxes were part of that delivery.

An email to the company has been forwarded to management but no reply, so I don’t know if they will replace the missing item. It’s been a month since my initial order.

This isn’t good enough for any ecommerce experience, let alone an iconic brand like DKNY.