DKNY Anmeldelser 

Ordered a parka on 11/18/2025 and waited 3 weeks to receive it. Even though I ordered one size smaller, it was still way too big. Had to pay return shipping myself. The company confirmed they received my return on 12/15/2025. As of 01/28/2026, I still have no refund. I’ve chatted and called with zero resolution. Slow shipping, paid returns, and months-long refund delays. Completely unacceptable.

Placed an order on the 14th of January and paid an extra $20 to receive expedited shipping (3-5 business days). On day 5, I checked the order status and it remains as "unfulfilled" so I started a chat to check on the status. The representative was very dismissive and basically told me to just keep waiting and that I'll receive an email when the product ships. This was bought for a 25th of January birthday which is specifically why I opted for expedited shipping (my fault for ordering late so I'll pay the price). But they don't seem to care that they've taken the customer's money without fulfilling the service in the slightest. And then when called out about it, they simply refuse to take any accountability and continue to act like them giving you the big middle finger is some gift from the heavens. The arrogance and holier-than-thou attitude is so grating that this aspect alone leaves a terrible taste in my mouth.

Upon being connected with a supervisor named Rebecca (I've seen this name come up a few times in the comments below...), she said it was the warehouse's fault and that AFTER the product ships, they'll refund me my $20 expedited shipping charge. That's only AFTER the item ships even though it already missed the delivery window and the status of the product was unknown. They will gladly take your money and then refuse to provide anything in return without any intention of actually doing anything to resolve the issues they've created. Funny thing was, however, after mentioning to her all of the negative reviews on this website, she immediately became extremely defensive.

"You don't know what we did to resolve this for the customer!" Well, Rebecca - a lot of customers indicate DKNY refused to take action so I'm pretty sure that tells me exactly what DKNY did.

"Only people with negative experiences leave reviews!" Not true, Rebecca - I've seen plenty with more positive reviews.

"We have millions of customers and it was the holidays so of course orders will be delays!" Oddly enough, Rebecca, a lot of the complaints are more about the way DKNY responds to these issues instead of the actual issue itself.

Most people understand life happens but it's how the company responds that really makes or breaks the relationship. And DKNY has made it clear that they are more worried about their image than actually doing what's right by the customer. They can easily process a refund, order a replacement, overnight shipments, etc. but they would rather place the customer in purgatory. It's appalling how DKNY believes that they are somehow doing us, as customers, a favor by taking the time to even respond to us - as though that should be sufficient for their delays and poor attitudes. Take your business elsewhere - it'll be well worth it!

Pongo una estrella porque hay que poner alguna ..
Unos sinvergüenzas, dos meses para que me llegará un pedido que al final no llego y ahora esperando que me hagan la devolución del dinero
A ver cuándo la hacen y todo con amenazas de que los iba a denunciar.
30 y no exagero 30 emails enviados para que me hagan caso
No compréis nada aquí tendréis problemas .
Unos sinvergüenzas vuelvo a repetir

Avoid this brand. They use "welcome discounts" as bait to harvest your data, but the codes don't work and they refuse to honor them. After weeks of being ignored, a "supervisor" named Rebecca promised a 20% discount and a scheduled callback to resolve the issue. She never called, never answered basic questions about UK import duties, and has gone completely silent.

It is clear Donna Karan has zero respect for UK consumers. I have withdrawn my interest and am reporting their UK registered entity to Trading Standards for misleading commercial practices. A premium brand with "basement" level integrity. Save your money and shop elsewhere.

I bought during Black Friday a jacket. It was in stock the buying day and the days after that day but never send. 32 days later the order was cancelled by DKNY without a reason. I will never buy there again.

This was the worst online shopping of my life. I placed the order on the 18th November, looking to receive a winter jacket for my December trip, but as it was a sale I ended up buying 6 articles for 350 in total. A week later I got an email saying my pants got back ordered, from that email I got that all the rest items were shipped. I cancelled the pants as I didn't want to receive them late, there are other shops to buy from! A few days later the refunded me for two items - they cancelled the jacket that was a goal of my whole shopping without telling a word! I was really disappointed. But I waited for my parcel... I then realized they haven't even sent it. They sent it after a month! And in THREE different parcels using different divers companies. I demanded a refund since I believe they were obliged to send them to me within a month. They refused. So I received my items on the 31st December. If you think 1.5 and a half and missing two items is ok. Even from China they deliver within two weeks and free delivery and returns!

I ordered a jacket on December 18, 2025, and paid $35.99 for expedited shipping because it was intended as a Christmas gift and was guaranteed to arrive before Christmas. As of today, December 31, 2025, the order has still not left the facility.

This delay is extremely frustrating and unacceptable, especially given the cost of expedited shipping and the time-sensitive nature of the purchase. I have never experienced a situation like this before.

I placed an order and it didnt arrived for like 2 weeks. When i asked them whats the order status they said the order was cancelled. This is not normal. I dont even know if they are gonna give me the money back.

Sent me incorrect order and was unwilling to make it right

I bought two weeks ago an off white long blouse and the material after the first time wash was very very bad, it shrunk to half size although I followed the washing instructions mentioned on the label. And after I took it back to their branch in Abu Dhabi mall they didn’t do anything.
Very bad experience from DKNY material and customer service as well

I ordered a purse on the 16th November, well in advance for Christmas. I had not heard anything for two weeks, so emailed dkny. The replies were very slow and vague, and I basically had no update on where my parcel was. I even tried to use the customer service live chat, and the wait time was 45 minutes! There was no way to ensure you’d be notified when you were first in the queue. I managed to track it after a link was sent by their email and it was still in the US, hadn’t even left! My parcel ended up arriving just before Christmas, and it took over a month to come. I had genuinely thought I had been scammed! The product itself was fine however the box was extremely damaged and looked like it’s been all around the world. I would’ve expected the packaging of the purse itself to be more protected.

Overall I’d never order from here again. I was fairly lucky to get my order before Christmas however the customer service is disgusting. I received an email telling me my order would be out for delivery about 1 hour before it was due to arrive, which wasn’t very useful either.

DKNY BLACK TEE WITH PINK GLITTER The size says xxl it is a size small when matched against another tee.
So thin its like a cheap market rip off
Its to short, tiny.
Its just rubbish, women's tee that will be tight on a child, stop making this crap and ripping us off, no option to put a photo up to show everyone how bad these are.

I bought a coat online from DKNY site. Confirmation email said it would arrive within 10 days. Tracking was still saying processing in that time so I emailed them. After a few emails back & forth they went from, it’s with the courier to don’t know where order is to it’s in New York then being processed. It would depend on who was replying to me. After a month I cancelled my order and asked for a refund. I’m so disappointed as I really wanted the coat but I’d never order again from them

Bought a bag as a gift back in early November. 23/12/25 ,and has arrived. Their tortoises are working overtime and I should get it in another 2 or 3 weeks.
If you can't cope with business online. Just stop. Because I wouldn't buy the brand again EVER. I had to go to Next and a gift was delivered 2 days.

Very disappointed in this company. I ordered a jacket and paid extra to have it sent express shipping because I am moving out of the country only to find out, after several days, that it is back ordered. I never received a notification about it. I hope they actually cancel the order and refund my money. Very disappointed I will likely never shop here again.

Ordered item. Trying to return online. Keeps saying error even thought all details correct. so can’t get return label. No response from emails.

Do NOT order online with DKNY, I should have checked reviews first, my order has been sitting for 6 days so far waiting to be shipped out, they will not even refund my money while they wait to figure out where it is, I’ll be disputing the charges, save yourself and DO NOT order from this company online!’😡😡

I placed and fully paid for my order on November 28th, expecting it well in advance as it was intended to be a Christmas present. However, according to the GLS tracking information, the shipment is still marked as “preliminary information... the parcel has not yet been handed over to GLS.” More than a week later, nothing has changed.
It is very frustrating to see that the parcel appears to have never left the warehouse, despite the order being processed long ago. At this point, it is unlikely that the delivery will arrive in time for Christmas, even though the order was placed with sufficient lead time.
This lack of transparency and the excessive delay after payment has been unacceptable. I expected significantly better logistics coordination and communication from a brand like DKNY.

I ordered 2 items on 12/7/25 and one of them was on backorder (even though I was able to add it to my cart and check out). The tracking says the FedEx shipping label was created on 12/12, but DKNY has not released my order to FedEx. Their website says order before 12/15 to receive your order before Christmas. Here's hoping the order arrives before Valentine's Day or Easter. I had the same issue last Christmas. 2 years in a row. I won't be ordering again.