Dirtymids Anmeldelser 

I'm living the nightmare right now -- kiddo wanted a particular pair of white pants. We've placed the order and get these 'update' emails, but the tracking order still doesn't work with USPS. I'm doubtful we'll receive this in time for the rest of the season. I did find a bit more honest tracking info on shop.com - and its showing 'not shipped' while the emails of lies shows that it's on its way. Will cancel via credit card if not received soon.

Same experience as all the others. Some computer generated email bs. Waiting weeks on my delivery. Will tell everyone I know and never order from these people again.

I placed an order for a pair of baseball pants on 5/14, and quickly received an email with notification that my order had shipped. The tracking number listed the delivery in “Pre-Shipment” status. After several days without an update, I reached out to customer support. I received the same standard response as other reviewers - volume of orders, appreciate your patience, blah blah blah. Another several days pass and the link continues to list “Pre-Shipment.” Customer support continues to state that they are escalating my issue so that my order will ship as quickly as possible. After 3 weeks without an update, I contacted customer support again to ask that they provide a refund if they were unable to fulfill the order. I received a response informing me that they were unable to provide a refund since the order had already left the warehouse and was en route to me. Ok, progress, better late than never. Another week passes, no update to shipping status and no pants. Again I contact customer service and ask that a refund be issued since clearly my order was not en route to me as stated. No pants and no refund. I was left to contest the charge and receive the money back from my credit card company.

Bottom line, more than 4 weeks, no pants, no refunds, lots of empty promises. Buy your baseball pants elsewhere. You’ll have to anyway as you’ll never get them from Dirty Mids even if you do order.

Terrible policies out $24's with return exchange. I purchased pants on their Amazon store with $9 shipping. It said free return and exchanges for size. Received pants to small in the calf. I attempted to exchange free and no longer an amazon store. I emailed the company, they said return through amazon and order on their site they would credit shipping. They never did. The large was way to big had to send back free through their site. When returned they charged me a $4. It would be zero stars if I could put it. Do not buy for slender 6 foot tall.

Company charges $9 to ship a 4 oz pair of light weight shorts that cost $30. As other users have mentioned you get a nearly immediate email telling you that the order has shipped. 10 days later the tracking number still says "label printed, USPS awaiting package". When you send an email you get an AI generated response. After 2 weeks I recived a random email that my refund was being processed (I never asked for a refund). Tried to email but just got Canned auto response emails that they try to make look real by signing them with a real person. Good product but TERRIBLE service. Buy elsewhere!

Garbage experience.

Ordered two pairs of pants…within a few hours get a notification that my order was ready and received USPS tracking numbers…”kick ass I thought to myself.”

Couple days pass and I go track the order and it shows that only the label was created but they have not been shipped.

Raised concern by responding to the text and their response was below anyone’s CS expectations.

Anyhow, I receive the pants today and I want to return for full refund. Well, that was not a fun process either…you have to pay to ship back and you do not get a refund on your initial shipping cost you pay.

I’m selling these on Craigslist and going to give the worst experience feedback on all social media apps.

Horrible company that will string you along with an email of lies
Ordered pants that were marked shipped HOWEVER I never received them .
5 emails back and forth with them where they kept stringing me along until I threatened them with a fraud claim .
I made a complaint to the BBB and finally recieved a full refund after 5 weeks !
DO NOT ORDER FROM THIS COMPANY

Buyer beware. I placed an order for sunglasses. They mark it ready to ship as soon as you complete the payment so you can’t cancel online. When you contact them they string you along. I would definitely not order again and I would all not to order from this company. I never received the sunglasses.

Exact same thing as other person just happened to me. Same email wording and everything. Only when o asked to cancel the order they apologized and said it had finally shipped. I had already gotten replacement plants elsewhere so now I’m waiting on a return shipping label because I shouldn’t have to return this stuff on my own dime. I’m not holding my breath. I will NOT order from this company again.

I did a trial order with Dirty Mids to buy my son baseball pants on February 13th, 2024. Just a single order of pants. Everything went great, shipped quickly, and had it delivered in about a week. My son liked the pants and fit.

I proceeded to place a larger order after this trial, and that is where everything went wrong.

The second order was placed on February 20th, 2024. I received confirmation that it had "shipped" on February 23rd, 2024 and then an email titled "Your Dirty Mids gear is on the way" on February 24th. A tracking number with USPS was provided.

March 3rd, still no arrival. I contacted customer support. I tracked via USPS, and it said still awaiting shipoment. I contacted customer support and I was told "Unfortunately, we are currently experiencing delays in processing orders, which have impacted the shipment of your order as well. Please be assured that we are actively working to resolve the issue and expedite the process of your order as quickly as possible. I will personally monitor your order, and the tracking link will be updated as soon as we ship the order." Ok, no harm no foul. I get it things happen.

March 8th, I reach out again asking for an update. March 10th I receive an email stating "I'm pleased to inform you that your order will be shipped out next week. We apologize for the delay and sincererly appreciate your patience." Ok progress, good to know.

As of March 16th, no additional movement or updates so I reach out again and advise to go ahead and cancel the order. March 17th I receive the following response "We shipped your order but it appears there has been a delay in the delivery process, and I sincerly apologize for any inconvenience this may have caused. While we're actively working to resolve this with the shipping carrier, I wanted to assure you that we are fully committed to ensuring you receive your order as soon as possible. Therefore, I will put a new order in the mail for you! Your satisfaction is our top priority, and we appreciate your patience and understanding as we work to resolve this matter." No response to my cancelation request.

March 18th I reached out again for another update saying I hoped this had shipped. March 19th, I received the following reply "Unfortunately we have encountered an unexpected delay in prcoessing your order, and as a result, it has not shipped out as originally promised. I sincerely apologize for any incovenience this may have caused. Rest assured, our team is actively working to resolve this issue and expedite the shipment of your order." Yep, I had heard that one before.

March 19th, I sent an email stating "Cancel it please, Second Request. I will cancel payment through my credit card company this afternoon. I am done waiting for this and getting assurances it will ship after ordering February 20th. Please Confirm."

March 19th, received a request stating "I can absolutely refund you if you want. However if you are willing to give us a try so you can receive your order next week, I can refund you $10 on your order." Yeah, a bit late on this one.

I responded same day that "I am only going to take the order if it ships today...If you cannot guarantee this and provide proof of shipment I will proceed with canceling the order. This is not about cost, but the time and difficulty in receiving the order."

No response to this until March 20th. I had already disputed the transaction with my credit card and canceled the payment due to non shipment.

They have great marketing to get the kids attention, but their delivery performance and customer service is horrible. Noel made many promises on their behalf and never delivered or followed through. Buy at your own discretion, but beware that you may not actually receive the order after entire month has passed and no indication at time of order placement that it could be weeks before product arrives.