Alan was brilliant- went above and beyond to help us particularly with trying to work out if what we wanted would fit in our living room. He was very patient whilst we worked out different configurati... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Excellent service from Julian. He was helpful, professional and gave me great advice for ordering the right sofa for my new home. I could have ordered online, but would not have received the same se... Vis mer
Staff were so helpful and friendly. They weren’t pushy like some places are and they explained the process thoroughly making sure we were sure on our choices and what add ons may be beneficial for us... Vis mer
Selskapet har svart
Our experience was made very easy with the help of Tes. She explained our options and was a great help with the the final choices. The service was very professional and was made to fell very comfortab... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
Longfield Road, TN2 3EW, Tunbridge Wells, Storbritannia
- 0333 999 9811
4,9
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra DFS Furniture - Tunbridge Wells
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Kay was fantastic
Kay was fantastic. She really listened to our requirements and made the whole process of choosing a sofa enjoyable and stress-free. She was knowledgeable, friendly and never made us feel rushed.
Kay was helping at the Tunbridge Wells store from the Sidcup branch and we're so glad we had her looking after us. She is a real asset to DFS, and her excellent customer service made all the difference.
27. juni 2026
Svar fra DFS Furniture - Tunbridge Wells
Hello,
We're really grateful you shared this amazing 5* review. We are glad to hear that Kay helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Svar fra DFS Furniture - Tunbridge Wells
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Alan
Alan at Tunbridge wells was kind attentive, funny, personal, listened to our questions and got everything done quickly and smoothly. And told us all the info we needed. The whole experience was 10 out of 10 looking forward to receiving my sofa.
24. juni 2026
Svar fra DFS Furniture - Tunbridge Wells
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Svar fra DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
From time we got in showroom till we…
From time we got in showroom till we left very professional staff thank you
28. juni 2026
Svar fra DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
very warm and inviting
staff were very welcoming and took the time to explain sofas, materials and fabrics etc
27. juni 2026
Svar fra DFS Furniture - Tunbridge Wells
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
I walked into the store spontaneously and was just browsing when Temi approached me. He asked what I was looking for, and I told him I wanted a nice, comfortable sofa with a stool.
He took his time and patiently showed me different options and colours, even though my choices were quite limited. After nearly an hour, not only did I find exactly what I wanted, but I also purchased a glass living room table with a matching coffee table.
Temi is a great listener—patient, gentle, and welcoming. He made the whole shopping experience enjoyable, and I highly recommend him to anyone looking for excellent customer service.
Afsoon
26. juni 2026
Svar fra DFS Furniture - Tunbridge Wells
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Temi met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
My boyfriend and I came in a few times…
My boyfriend and I came in a few times before purchasing the sofa and each time the customer service at DFS tunbridge wells was incredible. Thank you so much!
17. juni 2026
Svar fra DFS Furniture - Tunbridge Wells
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Very pleasant sales person
Very pleasant sales person , helpfull in listening to my Soafa requirements and advising accordingly.
Very happy with purchase and advice given.
23. juni 2026
Svar fra DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Svar fra DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Svar fra DFS Furniture - Tunbridge Wells
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
We were made welcome in a relaxed…
We were made welcome in a relaxed atmosphere offered a drink and the assistant was really helpful and assuring
20. juni 2026
Svar fra DFS Furniture - Tunbridge Wells
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service by lovely staff…
Excellent service by lovely staff member, who couldn't be more helpful if she tried.
Made the whole last minute process easy .
15. juni 2026
Svar fra DFS Furniture - Tunbridge Wells
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great company to deal with…
It was easy and efficient dealing with DFS. Advisor was extremely helpful and took the time to understand our needs.
16. juni 2026
Svar fra DFS Furniture - Tunbridge Wells
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Found the perfect sofa at a great price…
Found the perfect sofa at a great price at the Tunbridge Wells store.
The sales staff, especially Katie we're very helpful and pleasant.
The whole experience was made easy and straightforward.
5. juni 2026
Svar fra DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Svar fra DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Extremely helpful staff
Extremely helpful staff. Andy really listened to what I needed and didn’t try to oversell. Very reassuring. The whole sofa purchase went smoothly and efficiently.
12. juni 2026
Svar fra DFS Furniture - Tunbridge Wells
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great service from Katie
Great service from Katie. Showed care and an interest in what sofa was for etc
11. juni 2026
Svar fra DFS Furniture - Tunbridge Wells
Hello Steven,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Such a positive experience...
Drove 40 miles to look at an item my local store didn't have, very pleased I did. Wasn't at all what I wanted, but with Katie's very knowledgeable help, I found exactly what I did want! She listened to what I was looking for and found it, I'm am so, so pleased with my purchase, many thanks Katie, you're a credit to DFS.
7. juni 2026
Svar fra DFS Furniture - Tunbridge Wells
Hello Val,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
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