A pleasant, but non-invasive welcome took place, and we were left to look round. This we did, and viewed the entire shop 2/3 times.On finding a possible 1st.choice for a new Sofa,we called for assista... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Steve was good to us, he listened to everything we asked for. We choose the sofa, the colour, the material and size all within 40 mins, which is what we wanted. We would definitely return to DFS purel... Vis mer
Went in to get our dream sofa today and had the pleasure of David helping us to achieve this. He gave us peace of mind by thoroughly explaining all the details to us and answering all our questions, h... Vis mer
Selskapet har svart
We were welcomed into the store and left to look around at our leisure. When we were ready for assistance Rowan helped us through the process and explained thoroughly what costs were and any additi... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
London Road, ME16 0LP, Maidstone, Storbritannia
- 0333 999 9787
4,9
Enestående
9k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent customer service
26. juli 2026
Svar fra DFS Furniture - Maidstone
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Steve explained everything to us about…
Steve explained everything to us about our agreement and the care of the sofas we bought , he was very helpful .
25. juli 2026
Svar fra DFS Furniture - Maidstone
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Steve met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Svar fra DFS Furniture - Maidstone
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
I was given space to move around…
I was given space to move around without any pressure sales. I asked for a demonstration of the sofa bed and David was happy to oblige. He explained everything clearly and answered my questions. Very happy with my experience and look forward to getting my new sofa bed.
25. juli 2026
Svar fra DFS Furniture - Maidstone
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with David.
Kind Regards,
Jordan
DFS Customer Support
Excellent 10 out of 10 for service…
Excellent 10 out of 10 for service Rohan answered every question was a very pleasant un pushy salesman we would definitely go back.He definitely new his stuff very knowledgeable we have been to several different companies show rooms and he was definitely the best of them.
25. juli 2026
Svar fra DFS Furniture - Maidstone
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Rohan.
Kind Regards,
Jordan
DFS Customer Support
Steve was very good at explaining…
Steve was very good at explaining everything to us and helping us with our purchase
25. juli 2026
Svar fra DFS Furniture - Maidstone
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Svar fra DFS Furniture - Maidstone
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent service
Staff introduced themselves and let us explore the store at leisure without feeling pressured. Staff were excellent and helpful with the order we placed. Wish we had come here before exploring other stores. Great luxury looking pieces in store to choose from.
24. juli 2026
Svar fra DFS Furniture - Maidstone
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Knowledgeable and helpfull staff.
I spoke to a member of staff who was knowledgeable on the product I was interested in. She informed me of what would meet my needs so that I could make an informed decision without pressure selling.
24. juli 2026
Svar fra DFS Furniture - Maidstone
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
POOR QUALITY FURNITURE
poor quality furniture tried to get stain out with warm water it started to remove the dye contacted dfs who said get in touch with insurance rang them only to be told i had not taken insurance out even though i paid for it. DFS DONT WANT TO KNOW CRAP COMPANY AS WELL AS THEIR FURNITURE
phoned customer services they did not want to know
23. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DFS Furniture - Maidstone
Good Afternoon Graham,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the service received.
If you would like to discuss the issue with us further we will look to get any problems resolved on 03339999777.
Kind Regards,
Lorraine A
DFS Central Customer Support
Very quick and friendly sales person 10…
Very quick and friendly sales person 10 out of 10 thanks
23. juli 2026
Svar fra DFS Furniture - Maidstone
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Twin seater recliner and footstool
I liked the recliner twin seater and footstool. We will be have in 12 weeks. Hope the wait is worth it. The guy who was selling it to us is so helpful, explained everything about the twin seater the material guarantee warranty if any problems we can call up for help. So we are very happy with the service.
22. juli 2026
Svar fra DFS Furniture - Maidstone
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Staff were wonderful
Staff were very knowledgable and new there product information and helped us to select our sofa. It’s not an easy job deciding on a replacement for your home . The lady listened to what we wanted from a sofa and gave us options
21. juli 2026
Svar fra DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Inga was the really lovely …
Inga was the really lovely sales assistant who sold me the sofa , she made me a cup of tea , was really easy to talk to and made my experience there a pleasant one .
20. juli 2026
Svar fra DFS Furniture - Maidstone
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Staff were very helpful and polite
Staff were very helpful and polite. Inga was very knowledgeable and friendly and helped us chose the sofa we wanted.
Store is very clean, with lots of sofas to try and choose from.
21. juli 2026
Svar fra DFS Furniture - Maidstone
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
My experience was good with DFS
13. juli 2026
Svar fra DFS Furniture - Maidstone
Hello Adekunle,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great customer service
Great customer service, Clarissa was very helpful and went through everything in great detail.
19. juli 2026
Svar fra DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful friendly staff
Very helpful friendly staff! I was made to feel comfortable especially as I have a problem with decision making!
Rowan was very patient and let me decide at my own pace.
18. juli 2026
Svar fra DFS Furniture - Maidstone
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Sales person very help and informative.
Sales person very help and informative.
Very friendly and approachable.
19. juli 2026
Svar fra DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Svar fra DFS Furniture - Maidstone
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
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