Dewalt Anmeldelser 

Customer service is the worst I have had in years. I bought a multi tool and was missing parts. I contacted the retailer who offered a full refund straight away. Unfortunately they dont do replacements you have to buy another one. But the price has jumped up by £45. So I contacted DeWalt who where useless said the dont carry spare parts and thats there service center. What a bunch of cowboys Good tools crap service

Beware with warranty terms and conditions. Even to get the basic 1 year guarantee you must register within 4 weeks of purchase. I was given DeWalt tools as Xmas present but they were bought several weeks earlier when there was a special offer on. Plus the 3 year warranty mentioned in the blurb with the tool is only available for trade and professional users.

Warranty is a joke.
You’ll not get anything fixed and fobbed off.
54volt batteries are awful and won’t last 12 months

Extremely disappointed with DeWalt’s warranty handling.

I received two drills as part of an official DeWalt promotion when purchasing a garden strimmer. I registered one of the drills correctly, but unfortunately ended up using the other one, which later developed a clear fault (reverse selector behaving incorrectly and a seized chuck).

Despite providing full proof of purchase, promotion confirmation, and flagging the issue before the tool was collected for repair, DeWalt refused to offer any warranty support purely because that specific serial number was not registered — even though it came from the same promotion, same purchase date, and same bundle.

The tool was already collected by their authorised repair centre before DeWalt responded, only for me to be told later that warranty would not be honoured and I should pay £59.99 + VAT for the repair instead.

This wasn’t misuse or abuse of the warranty — just an administrative mistake — yet there was zero goodwill or flexibility shown. Very rigid interpretation of policy and poor customer experience overall.

For a premium brand, I expected far better support.

their circular saw is a beast of a tool, cuts like a hot knife through butter and makes a fresh clean cut, not to mention ease of use and satisfying result.

I rarely leave negative reviews, especially for brands I’ve supported for years, but my recent experience with DeWalt has been so frustrating and unacceptable that I feel obligated to warn others.

I purchased a DeWalt 18V pressure washer for £400 — a premium price that should come with premium reliability and support. Unfortunately, the lance gun began leaking, making the tool difficult and inefficient to use. These things happen, and I wasn’t upset initially. What turned this into a deeply disappointing experience was the way DeWalt handled the issue from start to finish.

When I contacted customer support, I explained clearly that the only faulty component was the lance gun. Their solution? I was told I must send in the entire pressure washer — the full, heavy, bulky machine — just to repair the leaking gun.

I no longer have the original box, and this equipment is massive. Finding safe packaging would have cost me additional money and time, and even then, without the original foam and structure, there’s a high risk of it being damaged in transit. On top of that, sending the entire unit leaves me without a working pressure washer for my business, even though the washer itself is fine.

I politely asked, multiple times, if I could send in just the gun, the only part affected. Not only would this save me trouble and cost, it would save DeWalt on transport as well. Instead, I received the same rigid, dismissive response over and over: “No.”
No flexibility. No understanding of the practical issues. No attempt to offer an alternative solution. Just a flat refusal, repeated in every email.

What shocked me most was the complete lack of customer care. It felt like dealing with a company that had no interest in actually helping its customers — just ticking boxes and quoting policy, even when it makes zero sense. You’d expect better from a global brand, especially for products at this price point.

As a business owner, and someone who has actually served as a DeWalt brand ambassador, this experience has been incredibly disappointing. I have recommended DeWalt tools for years based on their quality and reliability, but after being treated with such inflexibility and indifference, I’m seriously reconsidering that loyalty. If this is how they handle support issues, especially for customers who stand behind their brand, then something is very wrong.

For anyone considering a purchase: be aware that if something goes wrong, you may find yourself stuck in the same frustrating loop I went through — expensive equipment, a simple fault, and a support process that seems more focused on rules than solutions.

Extremely disappointing experience from a brand I once trusted.

I bought the dewalt cordless vac it probably the worst cordless tool I’ve ever bought. I’ve got loads of dewalt kit and this has put me off as it’s proper rubbish

Completely inept. 3times returned and not identified fault. They keep returning but no communication. Buy Milwaukee or anything else . Inexcusably bad

I’ve always chosen DeWalt tools for their professional reputation, but my experience with the DCS355 Brushless Multi-Tool has been disappointing.

I bought it for some DIY work at home, expecting the usual DeWalt quality. Unfortunately, the first unit stopped working within weeks, and even the replacement developed the same issue shortly after. Both had to be returned — not something I’d expect from a premium brand.

It’s a shame, because when the tool worked, it performed really well — comfortable to use and powerful enough for my needs. But the reliability just hasn’t matched the reputation.

I hope DeWalt takes note and looks into quality control for this model, as I’d really like to keep trusting their tools in future.

Most comments are bs to be honest. Never once have dewalt turned down a repair. They even collect and drop at youre door. Registration can be a bit slow sometimes but so far repaired 2 3 of my tools .I would add my email confirmations if I could to show

Professionnel du bâtiment, je suis tout outillé en marque dewalt. Usage intensif du lundi au samedi et franchement, super rapport qualité prix. Outils solide, batteries qui tiennent vraiment longtemps et qui se recharge très rapidement. Je recommande 👍

avoid after sales are shit new drill and driver battery will not charge contacted Dewalt go back to the company who sold it you £295 down the drain . have purchased a set from Milwaukee

Accu XRFKEX54V ne prend plus la charge après un an d'utilisation non intense, à eviter d'acheter.
Je ne suis pas satisfait !

Une horreur, incapable d'une réaction rapide et cohérente face a un descriptif de mobilier ou d'un acheminement de mobilier hasardeux. Les clients ne comprennent pas leur communication au sujet de la date de livraison, du code transmis pour la rémunération du prestataire qui souvent est pris au dépourvu lors du rdv pour le montage (accessibilité non décrite, date de livraison non communiquée par le client malgré les relances de celui-ci).
Temps de trajet, temps de montage inexistant dans l'offre donc prix forfaitaire qui est le plus souvent très bas et injustement rémunéré.
Les enseignes de mobiliers utilisent ce prestataire sans connaître la mauvaise réputation qui les attendent. Facile de transmettre une information, de proposer un prix forfaitaire minable et d'empocher une commission sans faire grand chose. Un service inutile payé par des clients trop crédules et pas assez intelligent pour lire une notice. Continuez à consommer bêtement et gaspiller votre argent, ah oui c'est vrai certain ne doivent pas travailler physiquement trop difficilement pour n'accorder peu d'importance à leur dépense.

My account no longer works contact customer service told they will get back to me and didn't. So started a new account to register another Dewalt purchase. Registering is a nightmare when i tapped in my model number it says not recognised purchased from screwfix. Checked online it is a genuine model. Contacted customer service again telling me a fault with their system. I believe they dont want to give you the 3 year warranty this has happened on a previous product i purchased. Do no trust dewalt.

I'm only giving one star chase I have to for a start!
Called DeWalt support and spoke to a very nice lady who immediately gave me a technical support number. She had no knowledge base of the issue I described which is very common throughout the web. This is very unlikely. The technical support number is a chargeable number between 13p and 58p a minute. Called the number anyway and it rang out for some time before a message saying no one is available to take my call. There was no greeting or identification that this was a DeWalt Technical Support.
Disgraceful for a company with this reputation. I'm off to buy an Evolution Table Saw...

I was given a dewalt screwgun for a gift. Filled in all the details for the extended warranty. Just over a year later the screw gun motor is completely burnt out. Contact dewalt and 6 weeks later they say sorry we can’t help as you don’t have a purchase invoice. Worst customer service and worse equipment I’ve ever used. Do yourself a favor and buy a different brand. Dewalt you should be ashamed of yourselves…… digraceful

Seems people are way too quick to leave reviews when they have issues rather than leave reviews when they don't. Absolutely brilliant stuff. Far superior than most other brands. Great quality, work brilliantly and extremely reliable. So many fakes out there, WHY would you buy those instead of the real thing? Maybe lots of you have fake items and think they're real? Probably. Buy from official distributors only NOT EBAY

Bad ,How do I get dewalt strimmer repaired?
Looking on the dewalt website is no good no repair centers anywhere near Norwich. Dewalt website is not user friendly and sends you around in circles. I like Dewalt tools but if my strimmer has broken to soon (just clicks) why should I buy another one , I will try another make.

Bought tools screw fix and must admit they are fantastic. Drill, screw drivers and battery packs great